Branch banker vs collections manager

The differences between branch bankers and collections managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a branch banker and a collections manager. Additionally, a collections manager has an average salary of $59,529, which is higher than the $33,076 average annual salary of a branch banker.

The top three skills for a branch banker include customer service, excellent interpersonal and customer relationships. The most important skills for a collections manager are customer service, collection management, and portfolio.

Branch banker vs collections manager overview

	Branch Banker	Collections Manager
Yearly salary	$33,076	$59,529
Hourly rate	$15.90	$28.62
Growth rate	17%	17%
Number of jobs	25,853	44,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 51%
Average age	46	46
Years of experience	8	8

What does a branch banker do?

A branch banker is responsible for assisting the customers in performing their financial transactions, updating their account information, and resolving bank discrepancies. Branch bankers guide the customers in handling their personal finances and recommend financial services according to the customers' needs and qualifications. They also create financial reports and identify opportunities that would generate more revenue resources by conducting data and statistical reviews. A branch banker must have excellent analytical skills, as well as extensive knowledge of the financial industry, to manage financial functions and set regulations accordingly.

What does a collections manager do?

A collections manager is an individual who manages a staff of collectors whose job is to contact companies and individuals for the late payments on the products and services they have received. Collections managers oversee a company's process of retrieving money owed to them by assigning collectors to collect the money. They are required to handle customer complaints and must negotiate with customers about payment arrangements to ensure they are being paid. They also provide reports on the collection department's progress, statistics, and data analysis.

Branch banker vs collections manager salary

Branch bankers and collections managers have different pay scales, as shown below.

	Branch Banker	Collections Manager
Average salary	$33,076	$59,529
Salary range	Between $26,000 And $41,000	Between $42,000 And $83,000
Highest paying City	San Jose, CA	New York, NY
Highest paying state	Alaska	New York
Best paying company	J.P. Morgan	Amazon
Best paying industry	Finance	Health Care

Differences between branch banker and collections manager education

There are a few differences between a branch banker and a collections manager in terms of educational background:

	Branch Banker	Collections Manager
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Branch banker vs collections manager demographics

Here are the differences between branch bankers' and collections managers' demographics:

	Branch Banker	Collections Manager
Average age	46	46
Gender ratio	Male, 32.2% Female, 67.8%	Male, 50.8% Female, 49.2%
Race ratio	Black or African American, 7.5% Unknown, 4.1% Hispanic or Latino, 14.3% Asian, 10.1% White, 63.7% American Indian and Alaska Native, 0.3%	Black or African American, 8.0% Unknown, 4.1% Hispanic or Latino, 15.5% Asian, 7.3% White, 64.7% American Indian and Alaska Native, 0.3%
LGBT Percentage	11%	11%

Differences between branch banker and collections manager duties and responsibilities

Branch banker example responsibilities.

Manage customer portfolios, service relationships, and used profiling analysis tools to identify cross-selling opportunities.
Have NMLS #for initiating loans.
Oversee entire loan process including application, origination, and closing.
Maintain the vault, the ATM, and associate security procedures.
Send and receive wire transfers, NMLS certify, handle client complaints, etc.
Process all teller transactions and balance individual cash drawer, branch vault, and ATM.

Collections manager example responsibilities.

Achieve 182 FTE save, and annual net saving of $2.8MM
Manage Medicaid accounts in effort to receive payment from them.
Manage self pay and Medicaid pending collections throughout the southeast region.
Organize the managed care effort to ensure that patients are not accept from incorrect PPO's and HMO's.
Create and implement new quantitative process to achieve corporate DSO targets that determines monthly cash collection targets by business unit.
Achieve historical low of six percent in A/R over 30 days past due and reduction of DSO to 53 days.

Branch banker vs collections manager skills

Common branch banker skills

Customer Service, 16%
Excellent Interpersonal, 15%
Customer Relationships, 10%
Financial Solutions, 8%
Loan Payments, 6%
Bank Products, 5%

Common collections manager skills

Customer Service, 15%
Collection Management, 9%
Portfolio, 7%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%

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Branch Banker
Branch Banker vs Collections Manager

Updated January 8, 2025

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