How to hire a business support manager

How to hire a business support manager, step by step

Here's a step-by-step business support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a business support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new business support manager
• Step 8: Go through the hiring process checklist

What does a business support manager do?

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1. Identify your hiring needs

   First, determine the employments status of the business support manager you need to hire. Certain business support manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A business support manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, business support managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of business support manager salaries for various roles:

   Type of Business Support Manager	Description	Hourly rate
   Business Support Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$28-66
   Day Manager	A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise... Show more	$14-30
   Manager Of Business Services	Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions... Show more	$32-67

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Process Improvement
   • Project Management
   • Business Continuity
   • Business Support
   • Administrative Functions
   • Governance
   • Business Management
   • SharePoint
   • Business Operations
   • Personnel Processes
   • Portfolio
   • Service Quality
   • HR
   • Data Analysis

   Check all skills

   Responsibilities:

   • Manage customer's files and create databases using SQL and organize the studio's activities.
   • Manage all procurement transactions including, the administration of orders, deliveries, logistics and complaints.
   • Manage a team of four and hold matrix leadership responsibility for specialists assign to particular technical areas for business continuity projects.
   • Provide financial analysis on impacts from project portfolio to operating budget and forecast.
   • Define roles and responsibilities within SharePoint.
   • Administer and maintain departmental SharePoint site.

   More business support manager duties

3. Make a budget

   Including a salary range in your business support manager job description is a great way to entice the best and brightest candidates. A business support manager salary can vary based on several factors:

   • Location. For example, business support managers' average salary in hawaii is 60% less than in new jersey.
   • Seniority. Entry-level business support managers earn 57% less than senior-level business support managers.
   • Certifications. A business support manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a business support manager's salary.

   Average business support manager salary

   $90,781yearly

   $43.64 hourly rate

   ---

   Entry-level business support manager salary

   $59,000 yearly salary

   Updated December 16, 2025

   Average business support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$135,384	$65
   2	New York	$127,700	$61
   3	Virginia	$122,305	$59
   4	District of Columbia	$118,191	$57
   5	California	$117,839	$57
   6	Rhode Island	$104,995	$50
   7	Massachusetts	$104,765	$50
   8	Maryland	$94,325	$45
   9	Delaware	$93,630	$45
   10	Colorado	$89,937	$43
   11	Minnesota	$86,959	$42
   12	Arizona	$84,863	$41
   13	North Carolina	$84,542	$41
   14	Ohio	$82,876	$40
   15	Illinois	$81,915	$39
   16	Texas	$81,018	$39
   17	Iowa	$79,959	$38
   18	Utah	$72,757	$35
   19	Missouri	$64,738	$31
   20	Georgia	$63,869	$31

   Average business support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Google	$140,810	$67.70	99
   2	SAP	$126,801	$60.96	51
   3	Pacific Gas and Electric	$126,459	$60.80
   4	Credit Suisse	$122,649	$58.97
   5	HP	$121,325	$58.33	6
   6	Citi	$120,768	$58.06	37
   7	Sanofi US	$116,187	$55.86	67
   8	Deloitte	$112,731	$54.20	2,066
   9	JPMorgan Chase & Co.	$112,087	$53.89	461
   10	Merrill Lynch	$110,794	$53.27
   11	Fairview Health Services	$103,597	$49.81	1
   12	Federal Reserve Bank	$102,869	$49.46	6
   13	First Citizens Bank	$100,526	$48.33	41
   14	Bank of America	$100,290	$48.22	44
   15	Federal Reserve	$98,467	$47.34
   16	Wells Fargo	$97,757	$47.00	99
   17	Citizens Financial Group	$97,376	$46.82	63
   18	Comerica	$94,816	$45.58	2
   19	Rehabilitation Institute of Michigan	$93,935	$45.16
   20	USAA	$89,770	$43.16	40

4. Writing a business support manager job description

   A job description for a business support manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a business support manager job description:

   Business support manager job description example

   Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that maybe regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
   Required Skills
   Must have ability and demonstrated experience to create effective senior executive presentations that distill complex information into key, concise messages with strong word count economy.
   Exhibit a grasp of technology-oriented subject matter; be able to apply metaphors to explain complex concepts to senior executives.
   Ability to synthesize data and identify areas for improvement, challenge, recommend and drive action; knowing when to engage others for additional input, and when to act independently.
   Clear and articulate communicator who can interact across levels of the organization with executive presence .
   Proactive planning skills with meticulous attention to detail.
   Proficient in Microsoft Office Products (Outlook, Word, Excel, PowerPoint).
   Ability to prioritize requests and workload accordingly to meet deadlines in a fast-paced environment.
   Comfortable navigating ambiguous situations with an ability to quickly resolve issues and deliver on expectations.
   Demonstrated intellectual curiosity and critical thinking with the ability to think strategically and execute tactically.
   Strong interpersonal and relationship management skills to navigate the complexity of gaining buy in, building consensus and resolving conflicts.
   Support teammates in adjacent BSM roles across to org to drive process consistency, resolve issues/conflicts and act as mentor/sounding board to peers.
   12 Assess, define and adopt process/tool changes across the function as a senior leader. Will include supporting adjacent teammates with change adoption.
   
   Desired Skills
   Creative mindset with desire to consistently raise the bar.
   Understanding of Operational Excellence routines.
   Experience in HR, Finance, Project Management, Change Management, Communications, Business Controls or Operations.
   SharePoint and/or Discovery design.
   Ability to plan large scale all-hands events.
   Technical understanding of key infrastructure components such as database, middleware, messaging, Active Directory and identity management capabilities.
   
   
   RequirementsPerson should have ability and demonstrated experience to create effective senior executive presentations that distill complex information into key, concise messages with strong word count economy. Exhibit a grasp of technology-oriented subject matter; be able to apply metaphors to explain complex concepts to senior executives. Ability to synthesize data and identify areas for improvement, challenge, recommend and drive action; knowing when to engage others for additional input, and when to act independently. Clear and articulate communicator who can interact across levels of the organization with executive presence . Proactive planning skills with meticulous attention to detail. Proficient in Microsoft Office Products (Outlook, Word, Excel, PowerPoint). Ability to prioritize requests and workload accordingly to meet deadlines in a fast-paced environment.

   Copy this example

   

5. Post your job

   To find the right business support manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with business support managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit business support managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your business support manager job on Zippia to find and recruit business support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit business support managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new business support manager

   Once you've decided on a perfect business support manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new business support manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a business support manager?