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Call center agent jobs in West Lafayette, IN

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  • Engagement and Evaluation Specialist

    Purdue University 4.1company rating

    Call center agent job in West Lafayette, IN

    The Engagement and Evaluation Specialist will primarily focus on supporting regional engagement activities and evaluation of the Purdue Center for Regional Development (PCRD) projects and programs that are funded by different grants. In this role, you will have ability to understand data team outputs, presenting regional economic data dashboards, interpretation of the economic data, and other planning works as needed. Additional work includes engaging with regional agencies as needed, preparing questionnaire surveys and evaluation tools, and contributing to PCRD's program reporting, such as the quarterly and the annual work-reports. The engagement and evaluation specialist will collaborate with PCRD colleagues, fostering a teamwork-oriented environment for the successful implementation for evaluation and engagement activities. What You'll Be Doing: * Working closely with PCRD director and evaluation manager to coordinate essential project and program evaluation activities * Collaborating with the evaluation manager to developing focused evaluation strategies for the highest-priority projects * Utilizing targeted mixed methods approaches for critical data collection needs * Creating streamlined visualizations to communicate key findings * Engagement and presentations to various regional planning organizations in Indiana * Assisting with preparing project related monthly, semiannual, and annual reports * Documenting essential evaluation outcomes to share with PCRD director and Evaluation Manager as well as project funding agencies if necessary * Collaborating with PCRD team to secure grants, contracts, and other resources to support and strengthen PCRD/Engagement and applied research activities * Building and maintaining effective partnerships that can guide the development and delivery of priority community/regional programs and technical assistance activities * Taking an active part in professional development opportunities and participate in relevant professional organizations, meetings and conferences and represent PCRD What We're Looking For: * Master's degree in Educational Science, Measurement and Evaluation, Public Policy, Community and Economic Development, Urban and Regional Planning or a closely related field * 1 year of experience in regional and community development/planning and evaluation * Knowledge of economic, community and/or regional development theories and practices * Ability to plan, guide, and implement community and economic adjustment and diversification activities that help reduce the negative economic impacts and strengthen the long-term vitality of the communities/regions, especially those facing declines * Capacity for publishing applied research products and/or produce educational products (such as training curricula, newsletters, blogs) * Capacity to work with a wide array of university and external collaborators * Ability to secure grants and contracts that advance the work of PCRD's regional and community development efforts * Capacity to work and function successfully in a team environment * Ability to incorporate innovative approaches (including distance education strategies) in reaching PCRD/Engagement audiences * Strong formal training and/or experience in designing, implementing, analyzing, and reporting impacts of educational/economic development/other program activities * Proficiency in qualitative and quantitative techniques for collecting program accountability and impact data * Ability to develop and implement online data collection tools and strategies for program evaluation activities * Knowledge of evaluation methodologies and best practices * Strong analytical and critical thinking skills * Excellent writing skills for clear and comprehensive evaluation reports * Excellent teamwork and collaboration skills, with the ability to engage effectively with community stakeholders and PCRD colleagues Nice to Have: * PhD degree in a relevant field * 2-3 years of experience in regional and community development/planning and evaluation What We'd Like You to Know: * Learn more about Purdue's benefits summary * Purdue will not sponsor employment authorization for this position * A Background Check is required for employment in this position * FLSA: Exempt (Not Eligible For Overtime) * Retirement Eligibility: Defined Contributions Waiting Period Career Stream Professional 2 Pay Band S060 Link to Purdue University's compensation guidelines: ************************************************************ Job Code #20002086 Link to Career Path Maker: ****************************************** * Effective August 1, Purdue implemented a new background screen policy: any internal transfer will receive a new background screen if one has not been run within the last year. Who We Are Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture. EO Purdue University is an EO/EA University. Apply now Posting Start Date: 10/21/25
    $25k-35k yearly est. 59d ago
  • Group & Community Engagement Specialist

    Aunt Martha's Health & Wellness 4.2company rating

    Call center agent job in Danville, IL

    Group & Community Engagement Specialist Department: CCBYS (Comprehensive Community-Based Youth Services) Compensation $23-$24.04/ hourly. Location: Danville, Illinois Reports To: Program Supervisor The Group & Community Engagement Specialist plays a vital role in engaging youth and families through structured group sessions, one-on-one support, and community-based programming. This position maintains a manageable caseload, delivers youth-focused group sessions in school and community settings, and supports ongoing engagement through activities and family events. The Specialist also facilitates group intakes, manages documentation, collaborates with community partners, and contributes to program improvement through youth feedback and participation in peer observations. This role may also provide crisis response backup and represent the program at community events. ESSENTIAL DUTIES AND RESPONSIBILITIES * Maintain an active caseload of approximately 15-20 participants, adjusting as directed by the Program Supervisor. * Organize and facilitate group sessions within schools and community settings. * Conduct group intakes and ensure accurate and timely participant documentation. * Plan and execute program-hosted activities and family engagement events. * Collaborate closely with community partners to strengthen outreach and participant support. * Provide backup crisis response assistance as needed. * Participate in peer session observations to support continuous quality improvement. * Attend community partner events and represent the program with professionalism and enthusiasm. * Collect and analyze Youth Satisfaction Surveys to inform service enhancements. TRAINING and Education REQUIREMENTS * Complete all Core Curriculum training(s) required for the position. * Comply with Illinois Department of Human Services (IDHS) program standards and requirements for CCBYS. * Fulfill all state-mandated reporting laws and maintain compliance with federal and agency training standards. * Attend required meetings, workshops, and professional development opportunities as assigned. * Bachelors Degree with a Human Services Focus is required. TRAUMA-INFORMED CARE COMMITMENT All team members are expected to incorporate the Five S's of Trauma-Informed Care into their daily practice: * Safety - Ensuring physical and emotional safety for clients and staff. * Self-Regulation - Managing one's own emotions to support effective client interactions. * Supportiveness - Building relationships rooted in respect and compassion. * Strengths - Identifying and reinforcing the positive attributes of each client. * Self-Care - Maintaining wellness and managing secondary stress responses. COMPENSATION & BENEFITS * Competitive Pay: $23-$24.04 hourly - non-exempt * Health, Dental, and Vision Insurance * Disability & Life Insurance * Paid Vacation, Sick Days, and Holidays * Retirement Plan * Employee Assistance Program (EAP) * Employee Discounts on services such as cell phones, restaurants, and more
    $23-24 hourly 25d ago
  • Customer Service Rep Exempt

    DS Smith 4.2company rating

    Call center agent job in Lebanon, IN

    Job Summary: As a Customer Service Representative, you will play a critical role in supporting day-to-day operations. This position requires a detail-oriented individual with excellent organizational and communication skills. The Customer Service Representative is a reliable and effective liaison between customers, sales representatives, and operations, to ensure consistently high levels of customer satisfaction and retention. Essential Duties and Responsibilities: Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program. Other duties as assigned by any member of management. Review print cards for accuracy - above average math skills required. Customer Service/Sales Support - Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system. Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production. Enter purchase orders using Kiwi system. Provide research and assistance for customers regarding invoicing issues. Direct involvement with customers and Quality Management Team regarding production issues Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls. Order tooling for new and revised items to meet customer deadlines. Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs. Work with sales staff and process requests for quotes Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders. Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed. Enter and modify sales orders in an accurate and timely manner. Interpret and share customer feedback within the organization to continue improving performance. Utilize existing software and systems in an efficient manner. Maintain an organized, presentable work area. Attend all afternoon Gemba Walks Participate in the Safety Engagement Process. Must reciprocate the double check process with fellow Customer Service Reps. Must participate in Saturday rotation at the plant. Vacation coverage for administrative assistant. These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary. Education/Experience: High school diploma or equivalent; college degree a plus Previous experience in a manufacturing environment preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook) Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis. 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors. Packaging and/or corrugated manufacturing experience desired but not required. Ability to remain calm under pressure. Work Environment: Regular work near moving mechanical parts. Exposure to wet and/or humid conditions and temperature variations Noise level is moderate to high. Bump caps, ear protection, eye protection, and safety shoes are required. Physical Demands: The physical demands described here are representatives of those that must be met by an individual to successfully perform normal job functions: While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. An individual frequently is required to stoop, kneel, crouch, or crawl. An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    $28k-35k yearly est. 60d+ ago
  • Virtual Customer Service Representative

    Meron Financial Agency

    Call center agent job in Lafayette, IN

    Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
    $27k-35k yearly est. 14d ago
  • Customer Service Representative - State Farm Agent Team Member

    Kory Arvin-State Farm Agent

    Call center agent job in Monticello, IN

    Job DescriptionBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Health insurance ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Kory Arvin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! ***************** Kory Arvin - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
    $27k-35k yearly est. 19d ago
  • Customer Service Representative

    Trustpilot 3.9company rating

    Call center agent job in Danville, IL

    We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed. This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you! In the Role Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned. Required High School Diploma or GED Must have a valid driver's license and reliable vehicle Preferred Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday. Who We Are Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers! Other team member benefits include: Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable Campaigns Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us! Discover more about our company and culture! Read what our customers are saying about us!
    $29k-37k yearly est. Auto-Apply 4d ago
  • Farm Insurance Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Call center agent job in Danville, IL

    Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Farm Insurance Customer Service Representative Position Summary: The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management. Key Responsibilities: Customer Service Answer incoming phone calls and assist or direct clients and prospects appropriately. Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS. Provide responsive customer service support to assigned Producers and farm insurance clients. Open, sort, and distribute daily mail and handle client correspondence. Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs. Meet with farm clients when necessary to discuss policy changes, coverage options, or claims. Process client payments accurately and securely. Screen walk-in and phone-in prospects to identify new business opportunities. Act as a communication link between clients, Producers, and internal staff. Provide support for Producers during absences and assist with new business quoting. Policy Servicing & Administrative Support Review renewal policies for accuracy and conduct pre-underwriting for farm accounts. Assist with quoting new farm insurance business for Producers or the agency. Monitor and communicate billing statuses to Producers and clients. Maintain and update records in the Client Management System. Provide servicing support for CSR's and IAS's during absences. Support the new business quoting process and ensure timely completion of tasks. Perform general administrative tasks in a professional office setting with minimal physical demands. Handle additional duties or special projects as assigned. Claims Management Receive loss information from insureds via phone, mail, or in-office meetings. Review farm insurance policies to verify coverage for reported claims. Provide claim information to Producers for prompt reporting to carriers. Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's. Assist with processing settled claims, including issuing settlement checks to insureds or claimants. Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution. Qualifications: High School Diploma or equivalent required; college degree preferred Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in farm insurance or related insurance customer service Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills with professional phone etiquette Proven customer service abilities and exceptional interpersonal skills Ability to handle multiple tasks with strong attention to detail and accuracy Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 2702 Boulder Drive, Urbana, IL 61802 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 15d ago
  • Customer Service Rep(02940) - 714 N GILBERT ST

    Domino's Franchise

    Call center agent job in Danville, IL

    Job Description Job duties include: Taking phone calls Taking orders Making pizzas Completing cash transactions Providing customers a great customer service experience Cleaning Lifting up to 25 lbs. Job Requirements include: Ability to follow directions Flexibility Weekend and holiday availability MBR Management Corporation is an equal opportunity employer. MBR requires applicant to pass a pre-employment drug test and criminal background check. A great attitude and an easy smile are required.
    $28k-37k yearly est. 18d ago
  • Customer Service Representative

    Lebanon Utilities 4.0company rating

    Call center agent job in Lebanon, IN

    The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner. What we are proud to offer you: * Health Insurance (begins first day of employment) * Retirement * Health Savings Account * Dental * Vision * STD, LTD * Term & Accidental Life * PTO * Sick Leave * Floating Holidays * Paid Holidays * Continuing Education Benefits Essential Duties and Responsibilities: * Greets and directs visitors to appropriate department or person. * Handles all incoming calls and assists caller or directs call to appropriate person. * Handles calls transferred from field offices during lunch. * Processes mail and drop box and credit card payments. * Assists customers with billing questions or complaints; including investigations and follow-up. * Negotiates and assists customers with scheduling payment arrangements. * Posts payments to accounts and processes checks for payment. * Balances drawer and daily cash receipts. * Processes service orders for new service, final bills, and to verify high billings. * Assists customers with new account information - customer contracts, deposits, connections, etc. * Maintains office billing and payment records. * Runs credit checks. * Calculates deposits. * Maintains and continually updates customer data files ensuring accuracy and confidentiality. * Records customer service and complaint orders and dispatches electric, water or wastewater personnel. * Processes disconnects and reconnects. * Provides exceptional customer service. Qualifications: * A high school education or equivalent. * Two (2) years related work experience is required. * General accounting education desired. * Strong word processing and spreadsheet skills and the ability to use a variety of office equipment such as calculators, copiers, typewriter, facsimile machine, personal computer, etc. * Strong written and verbal communication skills necessary in order to deal with a wide range of personalities both inside and outside the organization. * Able to remain calm and deal tactfully with employees and customers. * Ability to calculate figures and amounts such as discounts, interest, percentages, etc. Equal Opportunity Employer, including disabled and veterans. View Company Information To see other positions, click here.
    $30k-36k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Kolton Blickenstaff-State Farm Agent

    Call center agent job in Zionsville, IN

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Our office is more than just a workplaceit's a tight-knit community of passionate individuals who not only work together but also forge lasting friendships beyond office hours. Committed to delivering top-notch service to our community, we foster a positive and motivated environment where every team member is valued. With ample opportunities for advancement and a host of perks, join us in creating meaningful impact while enjoying a supportive and uplifting workplace culture. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-35k yearly est. 30d ago
  • Customer Service Representative / Dispatcher

    Zoom Drain Indianapolis

    Call center agent job in Westfield, IN

    Job Description At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction. The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time. Customer Service / Dispatcher Benefits | WHAT WE OFFER Bonus Opportunities Medical Benefits Paid Sick Days / Holidays Company Gatherings Recognition & Rewards Positive Team Atmosphere Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING Effectively manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Schedule & communicate with technicians to meet customer requirements Assign work orders based on priority to the available workforce Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Customer Service / Dispatcher Qualifications | WHAT YOU BRING Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of customers Excellent communication skills Ability to multi-task, prioritize, and manage time effectively *Each location is independently owned and operated Powered by JazzHR ECQaGPIuuA
    $27k-35k yearly est. 29d ago
  • Call Center / Customer Service Rep

    Partnered Staffing

    Call center agent job in Whitestown, IN

    Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn. Job Description Distance/Radius search:15 Pay Rate: 13.00 / hour Years of experience (minimum/maximum): Required education: Top 3 Must-Haves: 1. 6months+ call center 2. High school /GED 3. Proficient at typing/data entry Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 9h ago
  • Customer Service Rep Exempt

    DS Smith Packaging-Lebanon LLC

    Call center agent job in Lebanon, IN

    Job Description Job Summary: As a Customer Service Representative, you will play a critical role in supporting day-to-day operations. This position requires a detail-oriented individual with excellent organizational and communication skills. The Customer Service Representative is a reliable and effective liaison between customers, sales representatives, and operations, to ensure consistently high levels of customer satisfaction and retention. Essential Duties and Responsibilities: Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program. Other duties as assigned by any member of management. Review print cards for accuracy - above average math skills required. Customer Service/Sales Support - Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system. Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production. Enter purchase orders using Kiwi system. Provide research and assistance for customers regarding invoicing issues. Direct involvement with customers and Quality Management Team regarding production issues Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls. Order tooling for new and revised items to meet customer deadlines. Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs. Work with sales staff and process requests for quotes Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders. Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed. Enter and modify sales orders in an accurate and timely manner. Interpret and share customer feedback within the organization to continue improving performance. Utilize existing software and systems in an efficient manner. Maintain an organized, presentable work area. Attend all afternoon Gemba Walks Participate in the Safety Engagement Process. Must reciprocate the double check process with fellow Customer Service Reps. Must participate in Saturday rotation at the plant. Vacation coverage for administrative assistant. These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary. Education/Experience: High school diploma or equivalent; college degree a plus Previous experience in a manufacturing environment preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook) Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis. 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors. Packaging and/or corrugated manufacturing experience desired but not required. Ability to remain calm under pressure. Work Environment: Regular work near moving mechanical parts. Exposure to wet and/or humid conditions and temperature variations Noise level is moderate to high. Bump caps, ear protection, eye protection, and safety shoes are required. Physical Demands: The physical demands described here are representatives of those that must be met by an individual to successfully perform normal job functions: While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. An individual frequently is required to stoop, kneel, crouch, or crawl. An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    $27k-35k yearly est. 22d ago
  • Customer Service Rep

    Opus Packaging-Indianapolis

    Call center agent job in Whitestown, IN

    Job Description Opus Packaging - Indianapolis is a premier packaging company and supplier of corrugated products. Our philosophy and values are the backbone of Opus, but it's our employees who bring them to life. We know that the most important component of a thriving business is a thriving team. We are currently searching for a Customer Service Representative for our Whitestown, IN location. As a Customer Service Representative, you can expect to provide exceptional service and support to our customers in coherence with promoting the corporate vision, mission statement, and core values. Opus Packaging is pleased to provide a competitive medical, vision, dental insurance package along with company paid life insurance for you and your family on your 1st day of employment. We also offer 401k, PTO, production bonus, safety bonus program and safety shoe reimbursement. What you need to be successful at Opus Packaging: Previous customer service experience in the corrugated industry. High school diploma or equivalent. Pass a pre-employment physical and drug screen. Work safely and attend all safety training. Be constantly aware of your surroundings. It would be great if you also have: Bachelor's degree preferably in a related business or a minimum of three years related experience in the corrugated industry. Previous customer service experience. Excellent communication skills. Strong time management and planning skills. Capable of working independently and with a team. Well organized, detail oriented and the ability to multitask. During a normal workday you can expect to: Project pricing/providing quotes to customers. Process new orders and receive, enter, follow up and confirming of customer orders. Maintain and sustain a profile on every customer. Maintain achievement goals for every customer order. As part of the Opus team, you'll never be treated like just a number. We're a family and we are honored by everyone who chooses to join us. In addition to delivering the best possible products to our customers, we strive to create the best possible work environment for our team. At Opus we invest in each other and in our communities. Apply today and grow with us!
    $27k-35k yearly est. 3d ago
  • Customer Care

    Global Channel Management

    Call center agent job in Peru, IN

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Experience working with field sales, consulting engineers, distributors, and installation contractors. - Experience working in a manufacturing environment Prefer four-year business degree or 1 to 3 years customer service experience. Inter-personal skills are also essential in order to maintain the strong team atmosphere that currently exists within our group. Additional Information $20/hr 6 months
    $20 hourly 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    David Wiese-State Farm Agent

    Call center agent job in Attica, IN

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with David Wiese - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 17d ago
  • Personal Lines CSR

    Superior Insurance Partners LLC

    Call center agent job in Rockville, IN

    Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. We are seeking a Personal Lines Client CSR/Account Manager to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? Our agency partner is located in Rockville, IN is growing and looking to hire a Personal Lines Account Manager to provide excellent customer service to an established book of business. Come join our friendly, competitive work environment today! We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. How will you affect the business? Effectively manage high volume of incoming calls. Identify and assess client needs to achieve satisfaction. Quoting, endorsements, certificates and will own the renewal process. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution. Keep records of customer interactions, process customer accounts and file documents. What skills will make me successful in this role? Ability and desire to provide results. Develop professional relationships with your internal and external partners. Effective communication. Utilize your resilient and adaptable mindset in the face of shifting priorities. Eagerness to collaborate with all teams and employees. Preferred: Minimum 2+ years client service experience working personal lines insurance. Property and Casualty Insurance License Experience with agency management systems Proficiency in Microsoft Office Job Type: Full-time
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Christina Hinds-Farmers Insurance Agency

    Call center agent job in Tipton, IN

    Job Description Are you looking to grow? So are we! Christina Hinds-Farmers Insurance Agency in NOBLESVILLE, Indiana, is looking for an enthusiastic, customer-driven, person to join our team as an Insurance Sales Representative. Where you will help grow by engaging new prospects and building strong relationships in the community. You will apply insurance knowledge and sales skills to increase the customer's understanding of the value of insurance and cultivate long-term relationships with trusted advice. Is this you? Looking for uncapped income Passionate about selling and helping families? Team and goal oriented? If so, please apply! Benefits Annual Base Salary + Commission + Bonus Opportunities Mon-Fri Schedule Hands on Training Uncapped Income Career Growth Opportunities Flexible Schedule Paid Time Off (PTO) Responsibilities Develop insurance quotes, makes sales presentations, and closes sales. Be outstanding at relationship building. Achieve sales goals through generating new business and cross-selling existing customers. Maintain up to date knowledge of new products, carriers and current insurance market. Daily follow-up with leads and prospects. Requirements Possess a genuine willingness to learn, resourceful, and coachable. Possess an upbeat, positive, and enthusiastic attitude. Create relationships with prospects and clientele. Proficiency to multi-task, follow-thru, and follow-up Excellent Communication/interpersonal skills. Confident, self-starter who works well independently, and as a team.
    $27k-35k yearly est. 24d ago
  • Personal Lines Insurance Customer Service Representative

    The Smith Sawyer Smith Agency

    Call center agent job in Peru, IN

    Job DescriptionSalary: Based on Experience Now Hiring: Personal Lines Insurance Customer Service Representative We are a locally owned independent insurance agency that believes in doing business the right wayby taking care of our clients and our team. Were currently seeking a friendly, dependable Personal Lines Customer Service Representative who enjoys building relationships and being part of a supportive, close-knit office. What Youll Do: Provide personal, one-on-one service to our valued personal lines clients Assist with policy questions, endorsements, renewals, and new business Review coverage with clients to ensure their needs are met Work directly with insurance carriers to resolve client issues Maintain accurate and organized client files Be a trusted point of contact for our clients and agency partners What Were Looking For: Property & Casualty insurance license (or willingness to obtain) Personal lines insurance experience preferred, but not required Strong communication and customer service skills Detail-oriented with a positive, team-first attitude Comfortable using agency management systems and Microsoft Office Why Youll Love Working Here: Friendly, family-oriented work environment Competitive pay based on experience Health insurance and retirement plan options Paid time off, holidays, and work-life balance Ongoing training and support for professional growth A team that truly values your contributions Interested? Please send your resume to ************************** or call ************. We look forward to welcoming the right person to our team!
    $27k-35k yearly est. Easy Apply 2d ago
  • Personal Lines CSR

    Superior Insurance Partners LLC

    Call center agent job in Rockville, IN

    Job Description Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. We are seeking a Personal Lines Client CSR/Account Manager to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? Our agency partner is located in Rockville, IN is growing and looking to hire a Personal Lines Account Manager to provide excellent customer service to an established book of business. Come join our friendly, competitive work environment today! We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide. How will you affect the business? Effectively manage high volume of incoming calls. Identify and assess client needs to achieve satisfaction. Quoting, endorsements, certificates and will own the renewal process. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution. Keep records of customer interactions, process customer accounts and file documents. What skills will make me successful in this role? Ability and desire to provide results. Develop professional relationships with your internal and external partners. Effective communication. Utilize your resilient and adaptable mindset in the face of shifting priorities. Eagerness to collaborate with all teams and employees. Preferred: Minimum 2+ years client service experience working personal lines insurance. Property and Casualty Insurance License Experience with agency management systems Proficiency in Microsoft Office Job Type: Full-time
    $27k-35k yearly est. 4d ago

Learn more about call center agent jobs

How much does a call center agent earn in West Lafayette, IN?

The average call center agent in West Lafayette, IN earns between $22,000 and $44,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in West Lafayette, IN

$31,000
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