Call center agent jobs in Wilson, NC

CUSTOMER SERVICE REPRESENTATIVE (CSR) Prostar Services - Wilson, NC Hourly + Performance Bonuses | Fast-Paced | A-Team Culture Prostar Services is growing fast and we're looking for an energetic, detail-oriented, customer-focused CSR to help our homeowners get fast, professional HVAC + Plumbing service. This is NOT a boring call center job - this is a high-impact, fast-moving, customer-experience role inside one of the top service companies in Eastern NC. If you're positive, organized, love talking to people, and thrive in a busy environment, this is the perfect job for you. Competitive hourly pay + performance bonuses Full-time, year-round work Paid holidays & vacation Growth path: CSR → Dispatcher → Call-By-Call → Office Lead In-house training Supportive, drama-free team A company that actually appreciates you WHAT YOU'LL DO Your job is simple: Turn inbound calls into booked appointments - fast, friendly, and accurately. Day-to-day responsibilities: Answer inbound calls with energy & professionalism Book jobs using our proven call-flow scripts Enter customer info accurately into ServiceTitan Follow up with customers to confirm appointments Provide 5-star communication on every interaction Support techs, dispatch, and the operations team Keep the schedule tight, full, and organized You're the first impression of our company - and we treat the role with respect. WHO WE'RE LOOKING FOR We want a CSR who brings energy, accuracy, and personality. Must be: Friendly & positive Organized & detail-oriented Fast on the computer Great on the phone Able to multitask under pressure Coachable and eager to learn Team-first mindset Reliable and dependable Experience in HVAC/plumbing/dispatch/call center is a plus, but not required - we will train the right person. ABOUT PROSTAR SERVICES Our culture is simple: A-Team only No drama No laziness Everyone grows Everyone wins We invest heavily in our people because employees are the heart of our company.

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you! The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily! The details: This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position. The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED! This is an on-site position located off Glenwood Ave. in Raleigh, NC. We are looking for individuals who: Are engaged customer advocates Meet or exceed (attainable) performance targets Are brand ambassadors both internally and externally Think on their feet and can learn in an ever-changing environment Handle customers' needs with integrity and empathy in one transaction Accurately navigating and maneuvering through multiple applications and screens simultaneously Have impeccable time management skills Actively engage and participate in training and weekly coaching sessions Take initiative Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc. Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers Benefits, Benefits, and More Benefits! Full-Time Employment Medical, Dental, Vision, and pet insurance options 401k plans with a company match up to 6% Paid time off including holidays, industry-leading parental leave, bereavement leave Fun working environment! Company discounts! Qualifications / Successful candidates for this position will have: 3 years of experience in providing customer service either via phone or in person (required) Have 1 year of call center experience (preferred) Are Bilingual in English/Spanish (preferred) Ability to type accurately and quickly Maintain a positive environment, working with co-workers and customers within a diverse culture Excellent telephone manners and listening skills The ability to relate to customers professionally and courteously The ability to work in a team environment The ability to work under pressure The ability to sit for long periods Excellent attention to detail and multi-tasking ability Self-motivation to work under his/her initiative Must pass a drug test and state, federal, and criminal background check Must have a High School diploma or general education degree (GED). (Associate's degree preferred) Must be at least 18 years of age We are an equal opportunity employer Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be. Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Vinventions, a leading global provider of comprehensive wine quality solutions and closures, is looking for an experienced Customer Success Representative with 3+ years of progressive experience providing excellent customer service in a B2B environment. The Inside Customer Success Representative is an integral part of the Direct Sales and Customer Service team responsible for fielding web, email, and phone inquiries- and servicing these inquiries through and beyond the sale. Outbound prospecting and new sales development is also important part of this exciting position. Additional responsibilities include distributor and order processing support. The successful candidate will be a personable, outgoing team player, entrepreneurial in spirit, and motivated to succeed. The candidate will also have excellent interpersonal skills, great written and verbal communication skills, critical thinking skills, and a results-driven focus, with the ability to think quickly and out of the box. Working well in a competitive and dynamic market environment and having a passion for generously serving our customers' needs is a must. A passion for wine is a plus. This is a great opportunity with an innovative, technology-driven, global company that puts customers and employees first. Vinventions believes in empowering each individual, and actively promotes professional and personal growth opportunities for driven employees. Essential Duties and Responsibilities: Deliver best-in-class customer service- responding to customer needs thoroughly, in a timely manner, and with accuracy and detail. Continuously learn and stay up to date regarding Vinventions products and services, our customers, and related industry changes and trends. Proactively field and resolve any customer issues, complaints, and questions. Assist customers with returns issues, order inquiries, and any other requests for information. Accurately enter orders into the computer system(s) from both external customer and inter-company PO's, and actively monitor these orders to ensure their successful production and delivery occur within customer expectations Utilize consultative sales skills Proactively call and email customers to both establish and grow relationships as well as to develop insight into their needs and best strategies to acquire new business Establish, develop, and service new and current customer accounts. Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals. Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals. Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and share information in a clean and clear way with the business. Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions. Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship. Record sales and lead information in CRM system. Performs other duties as requested, directed, or assigned. Education Requirements: Associates or Bachelor's degree in business, sales, or marketing. If no degree, equivalent experience may be considered as agreed by the hiring manager and Human Resources. Minimum Experience, Knowledge, Skill, and Ability Requirements: Customer service experience preferred. Ability to work autonomously and collaboratively as part of a team Perform order entry and associated customer service and account management tasks (for example: import/export documentation, new customer forms, etc.) Strong organizational, communication, and customer service skills. Basic computer skills, including Outlook, Excel, and Word. Experience with ERP and CRM software tools preferred. Good attention to detail. Able to complete routine paperwork accurately and in a timely manner. A basic understanding of manufacturing processes is helpful. Bi-lingual in Spanish, German, and/or French is helpful.

Job Description Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time. Why Join Advance Community Health Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life! Benefits Offered Company paid Medical premiums for Employee and two dependents. Dental, and Vision insurance 17.5 PTO days accrued + Paid holidays 401(k) plan company match All employees receive their Birthday Off Position Summary Advance Community Health is seeking enthusiastic Customer Service Representative to provide quality customer service to all internal and external customers through handling patient requests, general inquiries, questions and complaints via telephone. Under the direction of the Call Center Manager, the Call Center Representative is also responsible for providing quality customer service to all patients and coworkers. This position will serve on teams to provide quality and patient-focused healthcare. Individual with experience in call center, telemarketing, or high-volume sales or working in the customer service industry would be a good fit for this role. Essential Duties and Responsibilities Primary duties include but not limited to: Answer Calls Professionally. Display good verbal and oral communication skills - fast and correct typing, ability to create grammatically correct notes with minimal spelling errors. Ability to manage difficult patient situations. Ability to treat people with respect under all circumstances. Process all patient inquiries, messages, and requests promptly, efficiently and in a professional manner, while practicing patient confidentiality. Reschedule doctor's appointments when needed. Obtain, verify, and input all information accurately; record detailed and accurate phone notes; and route messages to the appropriate clinical staff and/or Provider. Identify and escalate priority issues. Route calls to appropriate resource. Education and Experience Minimum of High school Diploma or GED. Customer service or inbound call center experience required. Strong computer skills with knowledge of Microsoft Word, Excel. Healthcare experience other relevant industry experience strongly preferred. Sound technical skills, analytical ability, good judgment, and strong operational focus. EPIC EHR system experience preferred. Experience multi-tasking while providing quality customer service. Required Skills Excellent communication skills - Clear and concise verbal communication, active listening and ability to articulate information effectively. Great problem-solving skills - Will identify the root cause of patient issues and find appropriate solutions. Customer Service orientation- Must possess strong empathy and ability to handle patient concerns with respect, patience and professionalism. Maintain composure under pressure and effectively manage difficult patient interactions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. Work Schedule: Full time, Mon - Fri ONLY, 40 hrs/week 8am - 5pm Onsite: 1001 Rock Quarry Rd., Raleigh, NC 27610

Who we are: We are an independent property/casualty insurance agency starting our thirtieth year in Raleigh, NC. Our staff is a tight group with seventy combined years of experience. Our number one goal is to be the best advocate we can be for our clients. We partner with non-profits in our community to assist them in making it a better place to live and work. Who we are looking for: An individual that has a proven record of excellent customer advocacy skills. Someone that is a good listener and empathetic. A property/casualty licence is preferred. Without that a desire and ability to get licensed within ninety days of hire. Enterprising spirit and some sales ability desired. Good time management skills. Technology and computer proficiency. Team player and problem solver. What we offer: A fun and relaxed work environment with a great group of agents. Salary with commission income once licensed. Health insurance. Matching 401 ( K ). Short-term disability. Life insurance. Generous PTO allowance. Professional development. A position in an industry that is thriving. Compensación: $30,000.00 - $55,000.00 per year We are an Independent property/casualty insurance agency located in Raleigh, NC. Being independent means we research multiple companies to find the best match for our client's needs. We are located in Raleigh, have deep roots in the Triangle ( 2022 is our 30th year ) and are very involved in giving back to the community. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Job DescriptionDescriptionThe Customer Care Area Specialist team is looking for a proactive team member with strong interpersonal skills, a knack for problem-solving, and an inquisitive mind to support the needs of the area assigned in both Invisalign and iTero operations. This individual will have the ability to accept ownership of an initiative, utilize resources & relationships to find efficient resolutions to multifaceted issues that arise from the Front Line and Sales Support channels. Understanding core functions and key points of contact within the multiple departments at Align Technology will be critical. Continuous education and staying up to date on new initiatives and customer experience programs will be essential to support the ever-changing needs of the customer and field sales teams. In addition to supporting internal requests, this individual will be responsible for identifying opportunities for process improvement within the assigned area. The Area Specialist should always have a clear pulse on the assigned area NPS sentiment, including current trends, and be able to provide insights and recommendations to the Area Sales Director and Regional Managers. Role expectations Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels. Be familiar with internal partner operations and serve as a key point of contact between sales and support teams. Build strong relationships to ensure a smooth experience between customer issues and resolution with internal teams. Manage escalated issues directly, liaising across the field and internal support teams to champion resolution. Build Strong relationships with sales reps and leadership, utilize this partnership to share trends, provide opportunities for improvement, and state of the business. Proactively support Sales and Customers to create a positive experience for key stakeholders. Seek out opportunities for continuous improvement; streamline processes, reduce resolution times, and seek proactive solutions. Provide regular reports on area operations to support local sales leadership. Be alert to trends and widespread initiatives and cascade communication to affected parties. Serve as liaison between the clinical department and the field sales team. Ability to report out to area ASDs and RMs (sales leadership) on trends, process improvements, and EOQ collaboration. Continuously learn new products, programs, and services to help support customers and the field sales team. Participate in special projects and/or training when requested. Contribute constantly towards providing a world-class customer experience. What we're looking for 4+ years' work experience in a customer support or account management environment, benefit if the candidate has experience in process and operations BA degree or comparable experience To understand Align's product portfolio for both the Invisalign and iTero lines of business To comfortably navigate Salesforce, understand Power BI, and how to analyze data To work well independently, capable of setting goals, projects, and priorities Strong verbal and written communication skills, as cross-functional correspondence is a key function of the job, sometimes with upper-level leadership Proactive problem-solving skills with strong attention to detail To be comfortable in a dynamic working environment where key functions and daily activities may vary due to the changing needs of the business Strong business storytelling skills, with the ability to create materials and share information in a concise, well-informed manner Strong technical skills: ability to learn new tools and platforms quickly Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment Back-up Child/Elder Care and access to a caregiving concierge Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans Breast Milk Delivery and Lactation Support Services Employee Assistance Program Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan Employee benefits. Align offers its employees: Short-term and long-term disability insurance in accordance with those plans. Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans. Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan. 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options. Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible). Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure. Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours. 11 Company-designated paid holidays throughout the year. If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law. Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

Job Description Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team! We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication. This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off. Responsibilities Handle a high volume of inbound calls while delivering excellent customer service Identify and assess customer needs to ensure satisfaction Build trust and maintain positive relationships through effective communication Provide accurate information using company tools and resources Meet customer service targets and call-handling expectations Address customer inquiries and resolve issues promptly, following up when necessary Maintain detailed records of customer interactions and account updates Adhere to company communication guidelines and best practices Take initiative to go above and beyond to enhance the customer experience Qualifications & Skills Minimum 2 years of Call Center experience Proven ability to exceed performance goals Strong phone communication and active listening skills Experience with CRM systems and customer service tools Ability to adapt to different customer needs and personalities Excellent verbal and written communication skills Strong multitasking, prioritization, and time management abilities Compensation & Schedule Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential Available Shifts: 10 AM -7 PM 12PM - 9PM All shifts are Monday-Friday with one- two weekend rotations per month Benefits 401(k) with employer matching Medical, dental, and vision insurance Life insurance Paid time off On-the-job training Employee discounts Opportunities for growth and promotion from within If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!

Job Description Customer Success Representative Employment Type: Full-Time About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed. Key Responsibilities Serve as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes Qualifications Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We Offer Competitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Camping World is seeking a NC CS Agent for our growing team. Our Greenville, NC Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat. What You'll Do: Answer interactions (phone calls, emails and live chats) and responds to customer requests Assist customers with order entry and order status calls Recognize and alert supervisors of trends in customer calls Recommend new ideas for process improvements Build rapport with customers by using a courteous, friendly and professional manner Various special projects, as assigned Completes other duties as assigned What You'll Need to Have for the Role: High school diploma or equivalent; college degree or some college preferred 2 + years of customer service and/or 1-2 years related experience. Call center experience preferred Strong oral and written communication skills with the ability to communicate at all levels of the organization Strong decision-making abilities Basic computer knowledge and ability to learn in-house computer programs essential Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines Ability to work a 12pm-9pm schedule, including weekends and holidays Pay Range: $14.00-$16.53 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

**This role is not open for submissions from outside staffing agencies** Customer Service Representative (CSR) II What Brought You Here: Pay range: $18-$21/hr. depending on experience Weekly Pay Quarterly Incentive Compensation Bonus Plan based on company performance Quarterly safety bonus opportunities Shift Days and Hours: 1 st (M-F, 8:00am - 5:00pm) Benefits starting DAY ONE! Who You Are: The Customer Service Representative II (CSR II) is a mid-level customer service professional who supports the organization by telephone, email, and fax. This role is responsible for obtaining, analyzing, and verifying customer order information accurately and efficiently while maintaining a high standard of service and customer satisfaction. The CSR II proactively initiates corrective actions, collaborates cross-functionally, and assists in identifying potential sales opportunities. This position requires strong product knowledge, problem-solving skills, and the ability to manage complex customer interactions independently. What You Will Be Doing: Answer incoming customer service calls within established Key Performance Indicators (KPIs), including call response time, order turnaround, and accuracy standards. Receive, process, and verify the accuracy of customer orders using internal workflow/CRM systems and customer purchase orders. Initiate and manage responses to new orders, order changes, and customer requests, ensuring accurate order and customer information. Proofread and validate entered orders, ensuring correct codes, pricing, and specifications prior to final confirmation. Manage daily customer back orders and communicate status updates proactively. Ensure correct warranties are distributed as requested and adhere to accounts receivable (AR) processes and requirements. Handle or refer customer complaints related to product or service issues to the appropriate department for investigation and resolution. Conduct timely follow-up calls (within 2-3 hours) to customers with questions or concerns. Answer customer technical questions regarding products and services with confidence and accuracy. Maintain strong working relationships with internal teams and external customers to ensure seamless service delivery. Collaborate with scheduling, production, sales, project managers, and branch/regional locations to ensure customer expectations are met. Prepare price quotations using the price book and create custom quotations when required. Modify quote status once orders are placed to ensure visibility and consistency across the sales team. Identify and contribute to potential sales lead generation and targeted customer service initiatives. Participate in department meetings, continuous improvement initiatives, and ongoing product training. Provide backup support to team members as assigned by management. What Skill Will You Bring: Associate's degree preferred; equivalent combination of education and experience will be considered. 2-4 years of related customer service experience required; industry experience (e.g., manufacturing, glass, aluminum, or construction-related fields) preferred Proven experience in a customer service role, preferably in a mid-level or complex order environment. Strong multitasking, organizational, and time-management skills with high attention to detail. Excellent written and verbal communication, interpersonal, and conflict-resolution skills. Ability to collect, analyze, and verify data accurately. Proficient in Microsoft Office Suite and experienced with CRM or ERP systems. Strong mathematical skills, including the ability to calculate discounts, percentages, proportions, commissions, and apply basic algebra and geometry concepts. Regular, predictable attendance and adherence to all safety policies and procedures. Must be able to use standard office equipment, including computers, phones, fax machines, and copiers. Must pass a background check and be authorized to work in the United States. Why Trulite: Trulite offers the most comprehensive benefit coverage in the industry. Including immediate access to all health, dental, vision and life insurance for you and your family. Our commitment to you as a member of our team also includes both Long Term and Short-Term Disability coverage to help protect you financially. Because we value your financial health, we provide not only a comprehensive wellness initiative, but we also provide financial literacy, providing all employees with a comprehensive financial wellness program. This includes access to a percentage of your pay daily if needed and a progressive financial training program. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until need. Employer match is also vested immediately at 100% improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical wellbeing but your financial health and welfare too. Let us show you a way to financial independence while being a valuable member of our team. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

We are seeking an enthusiastic and motivated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products/services. Key Responsibilities: Answer inbound calls and respond to customer inquiries in a timely manner. Provide accurate information about products and services. Resolve customer complaints and issues efficiently and effectively. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and enhance customer experience. Ensure compliance with company policies and procedures. Qualifications: Previous experience in a call center or customer service role is a plus. Exceptional communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Proficiency in using computer systems and software.

Adams Publishing Group (APG) is building an exceptional Customer Care team throughout our major markets. Don't live near this city? You may be able to work in any of our 100+ locations. For a complete list of APG offices log onto adamspg.com/markets/. APG provides complete news and multimedia products to more than 34 million people within the local communities being served. APG is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100+ APG locations. APG offers a competitive hourly wage, plus bonus, for local candidates working on-site. This is a part-time position that looks to employ a person for 25-28 hours a week. Primary Responsibilities · Provide the highest level of customer service and satisfaction · Listen to customer concerns and handle complaints in a professional and timely manner · Review and update customer accounts and transactions while resolving issues Requirements · High school diploma, GED or suitable equivalent · 1+ years of customer service experience · Excellent phone etiquette · Proficient computer skills, including the ability to type at least 40 WPM · Reliable, self-starter with a positive and collaborative attitude · Outstanding communication skills, both verbal and written · Proven organizational skills · Ability to sit at a desk for extended periods · Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule Interested and qualified candidates can email resumes to the Customer Care Manager: *************************** No phone calls please. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

FASTSIGNS #110201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $0.16 - $0.22 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Frontier Auto Parts (********************** is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a Customer Service Representative, preferably with the ability to speak fluent Spanish and English to join our team. What you will do: Create and modify orders Answer phones and use online computer system Process returns and payments Monday - Friday (7:30 am - 5 pm or 9 am - 6 pm, or similar time block like 8 am - 6 pm) Hours over 40 hours/week paid at 1.5x hourly rate Job requirements What we are looking for: Experience in customer service Fluent in English and Spanish Computer-savvy: enter text, enter data, navigate screens etc. Can pass a background check Pay dependent on fit for position and experience. Frontier offers weekly pay, paid time off / sick leave, medical, dental, vision, and more great benefits. All done! Your application has been successfully submitted! Other jobs

No Phone Calls Please. Shifts: Weekday Shift (6:00 pm - 7:00 am) Weekend Shift (Saturday 7:00 am until Sunday 7:00 am / Sunday 7:00 am until Monday 7:00 am) GENERAL DESCRIPTION : The Call Center is the point of access for individuals and/or their families seeking services at IFS for a mental health, substance use and intellectual and/or developmental disabilities crisis. Access Coordinators are the point of contact for all incoming calls for Integrated Family Services during business hours on Monday through Friday. They are responsible for answering the incoming calls for all office locations in a timely and professional manner while assisting callers in reaching the appropriate department, staff, and/or service. They will utilize customer service skills and techniques in determining the need of the caller to ensure that individual receives the best quality of service. Access Coordinators will briefly screen to determine the best appropriate action to occur at the time of the call. They will ensure that if a client is experiencing a crisis that they are linked to the Mobile Crisis Department for further assistance. Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence. WORK DUTIES AND TASKS : Responsible for answering all incoming IFS calls and assisting individuals in reaching the appropriate department, staff, and/or service. Responsible for the knowledge of the departments and services offered within IFS. Responsible for answering calls in a timely and professional manner. Responsible for utilizing positive customer service at all times. Responsible for briefly assessing clients who are experiencing mental health, developmental disability, and/or substance abuse crisis. Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis as needed. Responsible for ensuring the overall safety of the client, their families and the community as needed Responsible for networking with other community agencies to ensure effective care across the service delivery continuum. Maintains the client's electronic health record to ensure that appropriate Medicaid and agency standards are met. Providing support via phone to individuals who are experiencing a crisis while linking them to the Mobile Crisis Department. Making service and resource referrals as needed. Responsible for engaging in monthly supervisions with Call Center Director to ensure best quality of service. Attends staff meetings, clinical team meetings and training/events as assigned. Attends continuing education per licensing requirements and as relevant to job duties. Attends a minimum of 2 hours of cultural competency continuing education per year. Completes annual adult CPR and First Aid certification courses. Completes annual TB tests and any other required competencies as outlined by the Human Resources Department for all staff Other duties as assigned QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS : A graduate of a college or university with a Master's degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment. No criminal convictions of child abuse or violent crimes. Must be able to pass background MVR and sexual offender check. Must possess a valid driver's license. Must be able to keep strict confidentiality and work with diverse populations

Job Description Summary: Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. The ideal candidate will demonstrate strong communication skills and a customer-focused attitude while efficiently handling multiple tasks. Essential Duties and Responsibilities: •Phone and Email Support: ◦ Answer incoming phone calls and respond to customer emails promptly, providing accurate information and assistance. •Order Management: ◦ Enter and process customer orders, including approving web orders. ◦ Update customer records to ensure accuracy and completeness. ◦ Invoice sales orders accurately and in a timely manner. •Service Case Management: ◦ Issue service cases for customer issues and track progress until resolution. ◦ Manage delivery error cases by issuing, closing, and ensuring follow-up. •Product Management: ◦ Enter equipment requests from route sales personnel and reallocate products as needed. ◦ Generate daily backorder reports to track outstanding orders. ◦ Implement daily date changes for sales orders to accommodate customer requests. •Documentation and Record Keeping: ◦ File invoices and maintain organized records of all customer transactions and communications. • Other duties as assigned. Supervisory: This position does not oversee staff. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: • High school diploma or equivalent; additional education or training in customer service is a plus. • Previous experience in customer service or administrative roles is preferred. Required Skills/Abilities: • Strong organizational skills and attention to detail. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office Suite and experience with CRM software. • Ability to work independently and collaboratively within a team. Certificates, Licenses, Registrations: • N/A Work Environment: The work is typically performed in a fast-paced office setting focused on teamwork and excellent customer service. Opportunities for professional growth and skill development are available. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Prolonged periods sitting at a desk and working on a computer. • Ability to communicate effectively with customers and team members via phone and email. • Must be able to perform repetitive movements over long periods. Powered by JazzHR eDzfSGRptf

Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time. Why Join Advance Community Health Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life! Benefits Offered Company paid Medical premiums for Employee and two dependents. Dental, and Vision insurance 17.5 PTO days accrued + Paid holidays 401(k) plan company match All employees receive their Birthday Off Position Summary Advance Community Health is seeking enthusiastic Customer Service Representative to provide quality customer service to all internal and external customers through handling patient requests, general inquiries, questions and complaints via telephone. Under the direction of the Call Center Manager, the Call Center Representative is also responsible for providing quality customer service to all patients and coworkers. This position will serve on teams to provide quality and patient-focused healthcare. Individual with experience in call center, telemarketing, or high-volume sales or working in the customer service industry would be a good fit for this role. Essential Duties and Responsibilities Primary duties include but not limited to: Answer Calls Professionally. Display good verbal and oral communication skills - fast and correct typing, ability to create grammatically correct notes with minimal spelling errors. Ability to manage difficult patient situations. Ability to treat people with respect under all circumstances. Process all patient inquiries, messages, and requests promptly, efficiently and in a professional manner, while practicing patient confidentiality. Reschedule doctor's appointments when needed. Obtain, verify, and input all information accurately; record detailed and accurate phone notes; and route messages to the appropriate clinical staff and/or Provider. Identify and escalate priority issues. Route calls to appropriate resource. Education and Experience Minimum of High school Diploma or GED. Customer service or inbound call center experience required. Strong computer skills with knowledge of Microsoft Word, Excel. Healthcare experience other relevant industry experience strongly preferred. Sound technical skills, analytical ability, good judgment, and strong operational focus. EPIC EHR system experience preferred. Experience multi-tasking while providing quality customer service. Required Skills Excellent communication skills - Clear and concise verbal communication, active listening and ability to articulate information effectively. Great problem-solving skills - Will identify the root cause of patient issues and find appropriate solutions. Customer Service orientation- Must possess strong empathy and ability to handle patient concerns with respect, patience and professionalism. Maintain composure under pressure and effectively manage difficult patient interactions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. Work Schedule: Full time, Mon - Fri ONLY, 40 hrs/week 8am - 5pm Onsite: 1001 Rock Quarry Rd., Raleigh, NC 27610