Client Services Representative
Call center representative job in High Point, NC
Graham Personnel Services is seeking a Client Services Representative with strong project management experience to support a Sales Team and maintain client relationships.
The ideal candidate can work independently while also collaborating effectively with team members. This role focuses on coordinating client accounts, ensuring accurate communication with operations, and supporting the continued growth of clients.
This is a direct hire opportunity with a pay rate of $50-60K
Responsibilities:
Serve as the main contact for assigned client accounts
Maintain and control documentation from the Sales department, including Customer Specification Documents
Handle administrative details for new projects
Support client services on project-based work, troubleshooting, record-keeping, and process improvement
Perform other duties as assigned by supervisor or manager
Qualifications:
Bachelor's degree preferred
Proficient in Microsoft Office
Minimum 1 year of experience in client management; 2+ years preferred
Strong project management skills required
Ability to work independently and collaboratively
Skills:
Strong communication and organizational skills
Detail-oriented with ability to manage multiple tasks
Ability to collaborate across teams to support client needs
Customer Service Representative Greensboro, NC
Call center representative job in Greensboro, NC
Customer Service Representative** **Terms: Full-time** **Pay: $16/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Assist customers with issues and concerns they are experiencing during the use of the product and/or service
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary
+ Upsell current customers on new or enhanced services
**Qualifications**
+ High school diploma or GED
+ Customer service experience is a plus
+ Strong computer navigational skills
+ Familiarity with Microsoft Office applications (Word, Excel)
+ Excellent oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional and courteous
+ Customer oriented
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
\#AloricaJobs #GreensboroNC #Hiring
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Call Center Representatives Needed
Call center representative job in Winston-Salem, NC
Frank Myers Auto Maxx is looking to interview as many as 24 smiling, happy, fun and POSITIVE people to handle in/outbound calls and appointment setting for customers. If you have the 'gift of gab' and are comfortable handling scripted calls, please apply. Automotive knowledge is helpful, but is not a requirement. Immediate training and ongoing support are provided.You will join a small team in a highly collaborative and upbeat department.
Responsibilities Include The Following:
Outbound lead follow-up: Internet inquiries, Unsold traffic, lease renewals,etc.
Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales appointments
Confirm appointments and re-schedule missed appointments
Purify and update customer changes in database.
Contact current customer base on current marketing incentives.
Making popcorn, coffee (opening shift)
Cleaning coffee bar and popcorn maker (closing shift)
Job Requirements
Confident and professional phone manners
Strong computer and Internet skills
Call Center, collections, inside sales experience is a plus
Strong record of positive Customer Satisfaction results
Submit to and successfully complete pre-employment drug test
This is a full time position
Competitive Pay + bonus + paid training and more!
We are conducting interviews NOW Monday-Friday from 10am until 6pm. Please send resume in advance to speed up the process.
Our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. If this sounds appealing to you, please respond with your professional resume. Thank you for your interest in Frank Myers Auto Maxx. We are an equal opportunity employer and drug free workplace.
Auto-ApplyCustomer Success Representative
Call center representative job in Albemarle, NC
ABOUT US:
Quality Enclosures, Inc. manufactures the highest quality shower enclosures and tempered glass with unmatched customer service. Consisting of multiple tempering and manufacturing facilities throughout the eastern United States, Quality Enclosures is a family-owned and operated company devoted to our employees - YOU make us the best at what we do! The Quality Enclosure philosophy is “hire to retire” and we're excited to have you join our growing family.
POSITION SUMMARY:
As a key member of the senior management team, the Mid-Atlantic Director of Operations is responsible for the overall operational performance and business results of manufacturing and transportation operations in Albemarle, NC; Marietta, GA; and Murfreesboro, TN. This role provides strategic and hands-on leadership across operations, safety, quality, and transportation to ensure consistent execution of company objectives.
Reporting directly to the Chief Operating Officer, the Director of Operations has full accountability for budgets, staffing, payroll, production planning and scheduling, and execution of all manufacturing activities. Success in this role is measured through disciplined focus on SQDC-Safety, Quality, Delivery, and Cost-with an unwavering commitment to employee safety, product excellence, on-time delivery, and sustainable profitability.
KEY RESPONSIBILITES:
Operational & Strategic Leadership
Provide leadership and oversight for manufacturing operations, quality, safety, and transportation across multiple locations.
Translate organizational strategy into executable operational plans, ensuring alignment with corporate goals.
Establish functional objectives, KPIs, and scorecards to drive accountability and performance.
Advance operational excellence initiatives through data analysis, trend evaluation, and continuous improvement.
Performance Management & Reporting
Document and communicate daily and weekly operational performance using established tools, including operations scorecard, daily operations update reports, POO updates and FG reporting.
Analyze performance metrics and recommend corrective actions to improve efficiency, quality, delivery, and cost control.
Safety & Compliance
Lead all aspects of workplace safety, fostering a culture where safety is a core value and shared responsibility.
Ensure ongoing teammate education, awareness, and compliance with safety policies and procedures.
Manage accident response and investigation processes, including first-call responsibilities, root-cause analysis, and reporting.
Maintain compliance with OSHA, DOT, and other applicable federal, state, and local regulations.
Anticipate emerging regulatory requirements and implement proactive compliance measures and internal controls.
Quality & Continuous Improvement
Establish and execute production, quality, productivity, and safety strategies that support consistent, high-quality output.
Partner with cross-functional teams to drive organizational excellence and continuous improvement initiatives.
Share insights, best practices, and recommendations to support strategic decision-making.
Transportation & Fleet Management
Collaborate closely with the transportation department to effectively manage fleet operations.
Ensure safe, compliant, and cost-effective transportation operations that support on-time delivery commitments.
People Leadership & Development
Build, lead, and develop high-performing teams through coaching, accountability, and performance management.
Promote and model the Quality Enclosures brand, values, and culture across all locations.
Support talent development through training, professional development, and succession planning.
QUALIFICATIONS:
Required
Minimum 5+ years of progressive leadership experience in a manufacturing environment.
Demonstrated success leading multi-site operations and driving measurable results.
Strong change-management capability with the ability to lead through growth and transformation.
Proven strengths in analytical thinking, decision-making, organization, and attention to detail.
Excellent leadership, coaching, and communication skills.
Preferred
College degree or technical education.
Experience with manufacturing operations, safety programs, and DOT regulations.
PHYSICAL DEMANDS:
Ability to work effectively in both production and office environments.
Frequent standing, walking, and sitting throughout the workday.
Flexibility to work extended or non-standard hours as business needs require.
Ability to wear required Personal Protective Equipment (PPE) and maintain strong situational awareness.
This includes but is not limited to, the duties and responsibilities noted above. The essential functions of this job description are not exhaustive and may be supplemented.
Quality Enclosures is an EOE / Drug-Free Workplace
Customer Sales and Service Representative
Call center representative job in High Point, NC
The Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documentation. This position also manages customer calls, supplying information and updates to customers. The Customer Sales and Service representative utilizes the CRM to communicate with customers and technicians.
Essential Functions
Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication.
Transpose claims from client portals into existing system for service.
Manager a high volume of inbound calls.
Required Competencies and Experience
Excellent oral, written and interpersonal communication skills.
Excellent telephone etiquette.
Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems.
Ability to sit and work on a computer with a headset for long periods of time.
Computer proficiency.
High School Diploma or GED.
2+ years previous customer service experience.
What You'll Love About Working Here
Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance
401k options
Generous PTO Policy includes 2 weeks of PTO accrual in the first year40
Optional 4 day/40 hour week available
EEO Statement
Furniture Solutions Network is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.
Customer Service Representative / Inside Sales
Call center representative job in High Point, NC
Benefits:
401(k)
Company parties
Free food & snacks
Paid time off
Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told.
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about!
************************************************ Responsibilities
Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers
Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
Execute a variety of marketing functions, and maintain an attractive retail environment
Help as needed with reports, required paperwork, and shipping
Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center
Typical Physical Demands
Ability to work under pressure and tight deadlines
Ability to stand for long periods of time.
Ability to lift 25 or more pounds.
Present and maintain a good driving record.
Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed.
Qualifications
Outgoing, responsive, eager to learn and with a desire to succeed
Great verbal and written communication skills
Strong organizational and time management skills
Experience in resolving customer satisfaction issues
Proficient with computer and internet skills, including Microsoft Office
Basic Math Skills
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Benefits
Competitive Base Salary + Commissions + Bonuses
Paid Vacation and Holidays
Formal Ongoing Training
Outside Sales Certification Program
Dental and Vision Program available
401K benefits
Creative work environment
Team Culture
Monday-Friday 8AM-5PM
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************
FASTSIGNS of High Point is an Equal Opportunity Employer. Compensation: $19.00 - $19.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Engagement Representative
Call center representative job in Concord, NC
The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Charlotte Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us.
Job Responsibilities:
Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures.
Selling apparel in the trackside souvenir stand
Completing the check-in process with our customers
Taking guest photos
Support opening and closing functions when needed
Provide excellent customer service by anticipating customer needs
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Flexible schedule
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities offered to employees!
This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks!
Charlotte Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
2026 Track Dates
February 7, 21
March 7,28
April 18,25
May 2,25,30
June 6,20,21
July 18th
August 22,29
September 12th
October 17,18,24,25
November 14
**LOOKING TO WORK MORE??? Additional dates available with travel team opportunities.
Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.
Auto-ApplyCustomer Engagement Representative
Call center representative job in Concord, NC
The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Charlotte Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us.
Job Responsibilities:
Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures.
Selling apparel in the trackside souvenir stand
Completing the check-in process with our customers
Taking guest photos
Support opening and closing functions when needed
Provide excellent customer service by anticipating customer needs
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Flexible schedule
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities offered to employees!
This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks!
Charlotte Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
2026 Track Dates
February 7, 21
March 7,28
April 18,25
May 2,25,30
June 6,20,21
July 18th
August 22,29
September 12th
October 17,18,24,25
November 14
**LOOKING TO WORK MORE??? Additional dates available with travel team opportunities.
Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.
Auto-ApplyCSR - Customer Service Rep
Call center representative job in Greensboro, NC
Part-time Description
Transform incoming customer inquiries into scheduled service appointments.
Initiate outbound calls to secure service and maintenance appointments.
Utilize call scripts effectively, ensuring clarity, persuasiveness, and a genuine tone.
Address customer requests promptly, solve problems efficiently, and enhance brand loyalty.
Maintain professionalism and build strong customer relationships to foster repeat business.
Engage in ongoing training to improve call conversion rates and outbound calling techniques.
Follow the company's guidelines for swiftly and positively resolving customer complaints.
Keep the customer database updated with accurate and comprehensive information.
coordinating with on call dispatch team members as necessary.
Requirements
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Salary Description $20/hour
Call Center Specialist - Part Time
Call center representative job in Thomasville, NC
Turn your calling into a career with North Carolina Baptist Aging Ministry, a ministry of Baptist Children's Homes of NC. OUR MISSION: To provide Help for the Journey to aging adults 65+ in ways that help them maintain their independence and enjoy quality of life.
OUR HISTORY: NCBAM was founded in 2009. The ministry is funded by the Baptist State Convention of North Carolina and administered by Baptist Children's Homes.
OUR CALL CENTER: In addition to referring callers to community resources, NCBAM Call Center Specialists connect North Carolina's frail aging (65+) with church volunteers who share God's love my meeting needs for wheelchair ramps, grab bars, smoke alarms, light yard work, and friendly visits. Our team members are privileged to pray with callers. Visit ncbam.org to learn more about the mission of North Carolina Baptist Aging Ministry. ------------------------------------------ Job Title: Call Center Specialist, part-time Location: Thomasville, NC Method to Apply: bchcareers.org ------------------------------------------ SUMMARY The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00am and 5:00pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: * Associate Degree required * Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts * Must be proficient in Microsoft Office * Must be able to prioritize and complete multiple tasks in a timely manner * Has experience operating standard office equipment * Must maintain confidentially * Experience with data entry preferred * Meets qualifications for employment as outlined in the agency's personnel policies ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all phone calls in a professional, prompt and courteous manner * Connects church volunteers to frail aging adults in need * Enters data accurately and in a timely manner into the NCBAM database * Provides information, resources, and assistance to clients * Assures messages are forwarded to the appropriate staff member * Maintains a clean and orderly work area * Serves on committees for NCBAM team as requested * Assists each client with prioritizing their need * Offers information and resources when needed * Other duties as assigned Professionalism/Teamwork: * Represents the agency to various individuals, groups, and the public in a professional manner * Works closely and communicates effectively with Regional Director * Participates in NCBAM team meetings and events * Works with all BCH employees in a professional manner Reporting: * Works under the supervision of the Call Center Director * Keeps supervisor informed of any significant events which may arise * Participates in 90 day and/or annual performance evaluation CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Microsoft Office Applications, popular web browsers and other software applications. LANGUAGE SKILLS: Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MATHEMATICAL SKILLS: Excellent mathematical skills and the ability use accounting software and calculator to calculate figures. MENTAL / VISUAL / AUDITORY DEMAND: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the residents, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, bend, stoop, squat, kneel, use hands and fingers, walk, reach with hands and arms, and occasionally lift equipment weighing up to 30 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usually equating to normal office working conditions.
Customer Service Representative
Call center representative job in Mooresville, NC
Job Description
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist/PT technician opening in Mooresville, NC, that is a perfect fit for you!
As the first and last person our amazing patients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the Physical Therapy industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology, and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Client Care Specialist job opening today!
Responsibilities
Manage all patient scheduling, including evaluations, re-evaluations, reminders, cancellations, and multi-line phone support
Act a a liaison between patients, physicians, and clinical staff, providing clear communication and disseminating necessary information
Answer questions from current and prospective patients; coordinate arrival and appointment flow
Gather and document new patient intake information
Track and manage clinic referrals and ensure all required paperwork is completed
Verify patient insurance coverage and track insurance-authorized visits
Collect copayment and process all patient payments daily
Monitor and record Explanation of Benefits (EOB's)
Send, receive, and log all clinical reports sent to or received from physicians
Open, sort and distribute all incoming mail; send benefits to billing department
Manage clear communication with office manager and clinicians regarding updates and patient arrivals and cancellations
Ensure organizes handling of all front-office operations to support smooth clinic workflow
Required Skills
High school diploma or equivalent
Valid driver's license and reliable transportation
Excellent communications skills and ability to multitask
Detail-oriented with strong organizational abilities
Positive attitude, good work ethic, integrity and compassion for patients
Professional and friendly demeanor
Ability to handle fast-paced administrative tasks with accuracy and care
Customer Service Representative
Call center representative job in Kernersville, NC
Pest-X Exterminating is seeking a dedicated and motivated Customer Service Representative to join our office team in Walkertown, NC. The primary responsibility of this role is to ensure excellent customer service for our customers. The CSR will play a vital role in supporting our branches, managing customer accounts, and contributing to the overall success of our operations. This is a full-time position with room for advancement within our organization.
Key Responsibilities:
Answer incoming calls promptly and professionally.
Engage with customers via email, text, webchat, and phone to address inquiries and concerns.
Recommend additional services to existing customers to meet their needs effectively.
Convert incoming leads into new customers through effective communication and persuasion.
Collaborate with the sales team to track and manage leads, ensuring efficient workflow.
Assist the back office in receivables collection and updating customer information.
Support front office operations by handling billing, statements, and scheduling efficiently.
Maintain accurate records of customer interactions and account details.
Conduct quality control calls to new and periodic existing customers, recording results.
Generate positive customer reviews for both yourself and the company to enhance reputation.
Convert incoming leads into new customers through effective communication and persuasion.
Collaborate with the sales team to track and manage leads, ensuring efficient workflow.
Handle Tier 1 customer complaints promptly and effectively, providing appropriate solutions and alternatives within specified timeframes.
Follow up with customers to ensure complaints are resolved satisfactorily.
Build and maintain strong relationships with customers through open and interactive communication.
Cover front office duties during peak times or staff absences as required.
Adhere to communication procedures, guidelines, and company policies.
Demonstrate courtesy and respect in all interactions with customers and colleagues.
Stay informed about pest control practices, products, and industry trends to provide informed assistance.
Remain flexible and willing to take on additional tasks or projects as assigned by management.
If you are a proactive individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this Customer Service Representative position. Join our team and contribute to our mission of delivering top-notch pest control services to our valued customers!
CSR Production Specialist
Call center representative job in Pilot Mountain, NC
The CSR/Products specialist works with the sales staff to assist with outsourcing, staging, and ordering. They answer phones, handle customer follow up, and prepare products for delivery. They research pricing options and aid in creating core product selections. The CSR Product Specialist does exit surveys, and schedules deliveries. They may need to do product pick up and delivery.
Responsibilities:
Work with managers and employees
Research products for outsourcing
Answer phone on the first ring
Prepare products in a presentable manner for customer
Schedule deliveries with customers
Conduct exit surveys
Follow up with customers after delivery
Requirements:
Computer skills
Telephone skills
Excellent Listener
Positive mindset
Quick Learner
Research minded
Detail oriented
Good with numbers
Sales focus
Handles deadlines well
Creative
Organized
Works well with others
About Us:
We are a full service marketing company, creating true success for our clients. We specialize in printing services, vehicle wraps, laser engraving, graphic design, trade-shows/events, fabrication, custom apparel, and logistics. We offer our employees an opportunity to grow within the company and to work with multi-billion dollar brands.
Customer Service Rep (08948) Walnut Cove, NC 27052
Call center representative job in Walnut Cove, NC
We are seeking a friendly and customer-focused Customer Service Representative to join our team in Walnut Cove, NC. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with empathy and efficiency.
Answer incoming customer calls, emails, and chat messages in a timely and professional manner
Listen actively to customer inquiries, concerns, and feedback
Provide accurate information about products, services, and company policies
Resolve customer issues and complaints with patience and empathy
Process orders, returns, and exchanges efficiently
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to appropriate team members when necessary
Stay updated on company products, services, and policies to provide accurate information
Contribute to a positive team environment by supporting colleagues and sharing best practices
Qualifications
Excellent verbal and written communication skills
Strong active listening abilities
Proven problem-solving skills and ability to think on your feet
Proficiency in basic computer software and customer service systems
Ability to multi-task and manage time effectively in a fast-paced environment
Previous customer service experience preferred
High school diploma or equivalent
Patience and ability to remain calm in challenging situations
Positive attitude and enthusiasm for helping others
Flexibility to work various shifts as needed
Additional Information
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
DRIVING SPECIFIC JOB DUTIES
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
REQUIRES
Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.
ESSENTIAL SKILLS
Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
PHYSICAL DEMANDS
Carrying
During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.
Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
Walking
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Climbing
During delivery of product, navigation of five or more flights of stairs may be required.
WORK CONDITIONS
Exposure To
Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
SENSING
Far vision and night vision for driving.
Customer Service Representative
Call center representative job in Concord, NC
HIRING IMMEDIATELY
We offer:
Competitive pay
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
401k enrollment with employer contribution
Paid sick leave, parental leave, and community service leave
The opportunity to be on the ground floor of a rapidly growing brand
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. You will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.
Responsibilities:
● Provide the best customer service
● Effectively communicate with team
● Ensure quality 100% of the time.
● Oversee inventory and communicate needs
● Staying up to date with new training and procedures
● Maintain the overall cleanliness of space
PT Track Side Customer Service Representative (Racing Electronics)
Call center representative job in Concord, NC
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Assist with Racing Electronics on-location vending set up, opening, operation and closing.
* Ensure proper procedures and policies are followed before, during and after event.
* Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs.
* Provide technical support for track sales and rental radio/equipment.
* Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.
* Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction.
* Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns.
* Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, and percentages.
OTHER SKILLS AND ABILITIES
* Able to work independently with little direct supervision
* Strong customer services skills
* Able to work weekends, evenings, and extended shifts based on event schedule (including delays)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel crawl or crouch. The employee is regularly required to lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus.
Apply Now!
Learn more about this role and our team by applying at ********************** for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
Follow us on LinkedIn and X for future opportunities and company news.
Auto-ApplyCall Center Representatives Needed
Call center representative job in Winston-Salem, NC
Job Description
Frank Myers Auto Maxx is looking to interview as many as 24 smiling, happy, fun and POSITIVE people to handle in/outbound calls and appointment setting for customers. If you have the 'gift of gab' and are comfortable handling scripted calls, please apply. Automotive knowledge is helpful, but is not a requirement. Immediate training and ongoing support are provided.You will join a small team in a highly collaborative and upbeat department.
Responsibilities Include The Following:
Outbound lead follow-up: Internet inquiries, Unsold traffic, lease renewals,etc.
Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales appointments
Confirm appointments and re-schedule missed appointments
Purify and update customer changes in database.
Contact current customer base on current marketing incentives.
Making popcorn, coffee (opening shift)
Cleaning coffee bar and popcorn maker (closing shift)
Job Requirements
Confident and professional phone manners
Strong computer and Internet skills
Call Center, collections, inside sales experience is a plus
Strong record of positive Customer Satisfaction results
Submit to and successfully complete pre-employment drug test
This is a full time position
Competitive Pay + bonus + paid training and more!
We are conducting interviews NOW Monday-Friday from 10am until 6pm. Please send resume in advance to speed up the process.
Our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. If this sounds appealing to you, please respond with your professional resume. Thank you for your interest in Frank Myers Auto Maxx. We are an equal opportunity employer and drug free workplace.
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Customer Success Representative
Call center representative job in Albemarle, NC
Description:
ABOUT US:
Quality Enclosures, Inc. manufactures the highest quality shower enclosures and tempered glass with unmatched customer service. Consisting of multiple tempering and manufacturing facilities throughout the eastern United States, Quality Enclosures is a family-owned and operated company devoted to our employees - YOU make us the best at what we do! The Quality Enclosure philosophy is “hire to retire” and we're excited to have you join our growing family.
POSITION SUMMARY:
As a key member of the senior management team, the Mid-Atlantic Director of Operations is responsible for the overall operational performance and business results of manufacturing and transportation operations in Albemarle, NC; Marietta, GA; and Murfreesboro, TN. This role provides strategic and hands-on leadership across operations, safety, quality, and transportation to ensure consistent execution of company objectives.
Reporting directly to the Chief Operating Officer, the Director of Operations has full accountability for budgets, staffing, payroll, production planning and scheduling, and execution of all manufacturing activities. Success in this role is measured through disciplined focus on SQDC-Safety, Quality, Delivery, and Cost-with an unwavering commitment to employee safety, product excellence, on-time delivery, and sustainable profitability.
KEY RESPONSIBILITES:
Operational & Strategic Leadership
Provide leadership and oversight for manufacturing operations, quality, safety, and transportation across multiple locations.
Translate organizational strategy into executable operational plans, ensuring alignment with corporate goals.
Establish functional objectives, KPIs, and scorecards to drive accountability and performance.
Advance operational excellence initiatives through data analysis, trend evaluation, and continuous improvement.
Performance Management & Reporting
Document and communicate daily and weekly operational performance using established tools, including operations scorecard, daily operations update reports, POO updates and FG reporting.
Analyze performance metrics and recommend corrective actions to improve efficiency, quality, delivery, and cost control.
Safety & Compliance
Lead all aspects of workplace safety, fostering a culture where safety is a core value and shared responsibility.
Ensure ongoing teammate education, awareness, and compliance with safety policies and procedures.
Manage accident response and investigation processes, including first-call responsibilities, root-cause analysis, and reporting.
Maintain compliance with OSHA, DOT, and other applicable federal, state, and local regulations.
Anticipate emerging regulatory requirements and implement proactive compliance measures and internal controls.
Quality & Continuous Improvement
Establish and execute production, quality, productivity, and safety strategies that support consistent, high-quality output.
Partner with cross-functional teams to drive organizational excellence and continuous improvement initiatives.
Share insights, best practices, and recommendations to support strategic decision-making.
Transportation & Fleet Management
Collaborate closely with the transportation department to effectively manage fleet operations.
Ensure safe, compliant, and cost-effective transportation operations that support on-time delivery commitments.
People Leadership & Development
Build, lead, and develop high-performing teams through coaching, accountability, and performance management.
Promote and model the Quality Enclosures brand, values, and culture across all locations.
Support talent development through training, professional development, and succession planning.
QUALIFICATIONS:
Required
Minimum 5+ years of progressive leadership experience in a manufacturing environment.
Demonstrated success leading multi-site operations and driving measurable results.
Strong change-management capability with the ability to lead through growth and transformation.
Proven strengths in analytical thinking, decision-making, organization, and attention to detail.
Excellent leadership, coaching, and communication skills.
Preferred
College degree or technical education.
Experience with manufacturing operations, safety programs, and DOT regulations.
PHYSICAL DEMANDS:
Ability to work effectively in both production and office environments.
Frequent standing, walking, and sitting throughout the workday.
Flexibility to work extended or non-standard hours as business needs require.
Ability to wear required Personal Protective Equipment (PPE) and maintain strong situational awareness.
This includes but is not limited to, the duties and responsibilities noted above. The essential functions of this job description are not exhaustive and may be supplemented.
Quality Enclosures is an EOE / Drug-Free Workplace
Requirements:
Customer Engagement Representative
Call center representative job in Concord, NC
The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Charlotte Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us.
Job Responsibilities:
Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures.
Selling apparel in the trackside souvenir stand
Completing the check-in process with our customers
Taking guest photos
Support opening and closing functions when needed
Provide excellent customer service by anticipating customer needs
Required Qualifications:
Proficient with Computers and Microsoft Office Applications
Able to work Weekdays and Weekends
Remain upright on the feet, particularly for sustained periods of time
At least 16 years of age
Compensation/Benefits:
Flexible schedule
Base pay with both commission and bonus opportunities based on performance
Paid travel opportunities
Exclusive NASCAR Racing Experience opportunities offered to employees!
This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks!
Charlotte Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply)
2026 Track Dates
February 7, 21
March 7,28
April 18,25
May 2,25,30
June 6,20,21
July 18th
August 22,29
September 12th
October 17,18,24,25
November 14
**LOOKING TO WORK MORE??? Additional dates available with travel team opportunities.
Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.
Auto-ApplyCustomer Service Representative -CONCORD, NC
Call center representative job in Mooresville, NC
Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Fastsigns Concord is hiring for a Customer Service Representative to join our team!
Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
FASTSIGNS values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing individual's unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personalities, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees' teams, and our stakeholders.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
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