Call center representative jobs in East Haven, CT

We are seeking a dedicated Customer Service Representative who is Bilingual in English and Spanish. In this role, you will handle inbound and outbound customer inquiries related to loan accounts, payments, and account status. You will provide accurate information, resolve issues efficiently, and ensure compliance with company policies and regulatory requirements. The ideal candidate has strong communication skills, a customer-first attitude, and a solid understanding of loan servicing processes. Key Responsibilities: Assist customers with loan account questions, payments, and escrow inquiries Process requests related to payment history, payoffs, and account changes Resolve customer issues with professionalism and empathy Ensure compliance with loan servicing regulations and internal policies Document interactions and follow up as needed to ensure customer satisfaction Qualifications: 1-2 years of loan servicing or financial customer service experience Strong communication and problem-solving skills All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus

We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Call Center Representative - Bilingual (English/Spanish) Schedule: Variable shifts between 7am-8pm, Monday-Saturday Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting. These contract to hire openings offer $22.30 per hour. What You'll Do: Answer and triage high-volume incoming calls with professionalism and empathy Schedule new and existing patient appointments accurately Collect and update patient demographic and insurance information Direct calls to the right departments and providers Deliver excellent customer service with every interaction What We're Looking For: Bilingual in English & Spanish (required) High School diploma or GED (Associate's degree preferred) 1-2 years' experience in a high-volume medical call center (strongly preferred) Strong phone etiquette and ability to multitask in a busy environment Exceptional organizational and communication skills Tech-savvy with appointment scheduling systems and data entry Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration! A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws. #R1

Job DescriptionCall Center Representative - Bilingual (English/Spanish) Schedule: Variable shifts between 7am-8pm, Monday-Saturday Are you looking to join a team where your communication skills and compassion make a real difference? We're hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting. These contract to hire openings offer $22.30 per hour. What You'll Do: Answer and triage high-volume incoming calls with professionalism and empathy Schedule new and existing patient appointments accurately Collect and update patient demographic and insurance information Direct calls to the right departments and providers Deliver excellent customer service with every interaction What We're Looking For: Bilingual in English & Spanish (required) High School diploma or GED (Associate's degree preferred) 1-2 years' experience in a high-volume medical call center (strongly preferred) Strong phone etiquette and ability to multitask in a busy environment Exceptional organizational and communication skills Tech-savvy with appointment scheduling systems and data entry Ready to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration! A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws. #R1

Hamilton Connections in Hamden is seeking reliable Customer Service/ Call Center agents in East Haven to join our team. In this role, you will be responsible for handling calls and scheduling appointments. A $250 signing bonus is being offered to new hires! Responsibilities Take inbound calls from customers Provide exceptional customer service throughout the appointment-setting process Explain pricing and services to customers Skills Strong communication skills Computer knowledge and data entry Administrative experience Excellent customer service skills Fluency in English is required; additional language skills are a plus Must be reliable Detail $18.00 35 - 45+ hours per week Can be scheduled anytime between 7:30am to 5:00pm Monday - Saturday (rotating Saturdays through most of the year) Long term position

Job Description First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information. Why First Choice? We are committed to you! We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment Company paid Life insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Complimentary premium Calm Health membership (#1 mental health app) Recognition programs Monday through Friday schedule (no evenings or weekends) The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org. Minimum Knowledge, Skills & Abilities Required: Experience working in a call center or customer-support role. Strong active-listening and verbal-communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. Experience and Training: Bilingual English/Spanish preferred Call center: 1 year (Preferred) Experience in a Healthcare setting a plus! Customer service: 1 year (Preferred) Minimum HS Diploma or GED equivalent required Standard Job Duties: Answers all incoming calls in a timely manner in a call center setting. Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider. First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy. COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply. First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Job Posted by ApplicantPro

Job Description As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. Customer Service (Call Center) E Hartford, CT, onsite (no remote available ) Start date: towards the end of December or beginning of January Contract to Permanent $21/hr paid weekly Monday to Friday, 830am - 5pm What you will be doing: Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements. Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service. Work with consumers in difficult situations. Handle and data, complaints in accordance with approved policies and procedures. Meet and exceed daily standards for calls answered, customer service, and quality. What you must have: Must have a minimum of 6 months call center experience or a completed Associate's degree or higher You will need to have the ability to ensure call resolution in a timely manner Have excellent verbal and written communication skills, Ability to maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned. Must be able to undergo and pass a background check and drug screen

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic. Apply to be a member of our service or sales team today! JOB DESCRIPTION: Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island. Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today. Responsibilities (include but not limited to): Prospect daily for potential customers Call and email prospects in an effort to set an appointment. Learn to overcome objections and ask for the appointment. Prepare follow up literature to market to these clients. Track activity and complete reports. Follow all company policies and procedures. Requirements: Some telemarketing experience preferred Outstanding communication skills in both verbal and written. Confidence in your ability to be successful. A desire to work in a commission, performance based, environment. Great attitude with high energy personality. Excellent customer service skills. Professional appearance and work ethic. Self-starter and self-motivated. Ability to work well in a process driven environment. Compensation: Huge Earning Potential Full Training & Support

Call Center Representative (Part-time to Full-time) Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment. General Purpose: Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements. Responsibilities: Deliver scripted pitch to the homeowners Adjust scripted pitch to meet needs of specific homeowners Handle homeowner's questions and objections Obtain homeowners' information including names, addresses, phone numbers, etc. Receive and input appointment details into the system Input homeowners' information and notes from the conversation Confirm appointments placed with canvassers or sales reps Issue appointments for reps to meet with prospective homeowners Conduct quality control phone calls Answer inbound telephone calls from advertising responses Follow up on initial contacts with homeowners Maintain accurate and updated lead information and reports Qualifications: Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, inside sales, customer service, or promotions Proficiency in relevant computer applications Product knowledge - Training provided "Smile and dial" mindset - must be comfortable and confident on the phone Excellent verbal communication skills Strong note-taking abilities for accurate follow-up Effective time management and ability to prioritize tasks Consistent follow-up on leads is essential Well-spoken with an engaging, upbeat personality that shines through the phone Positive, self-motivated attitude with a strong work ethic Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team Perks: Performance-based biweekly bonuses Fun games and incentive rewards Growth opportunities as they arise Positive, supportive work environment 90-day review with potential for role and compensation advancement Ready to join a winning team? Apply today and start making a difference while building your future!

Call Center Representative needs call center/dispatcher experience. Call Center Representative requires; Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. Call Center Representative duties; Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers.

Job DescriptionSr. Customer Service Representative Contract Type: 6-Month Contract with potential extensions Work Arrangement: Onsite The Senior Customer Service Representative serves as the first point of contact for customers, providing exceptional support and assistance related to program and account inquiries, online consumer portal access, and password resets. This role requires active listening, clear communication, and a strong focus on timely and accurate call resolution to ensure customer satisfaction. Essential Duties and Responsibilities Act as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs. Provide one-on-one telephone support to consumers and providers. Assist customers with password resets for the online consumer portal. Accurately respond to incoming calls received by the call center. Document all interactions with consumers in the appropriate systems. Forward calls to Call Center Leadership or other Connecticut agencies in accordance with procedures. Deliver clear, accurate, and complete information based on a full understanding of program requirements. Log all calls in the call tracking system; note consumer trends and concerns, and recommend measures for service improvement. Handle challenging consumer interactions with professionalism and empathy. Enter and manage consumer complaints in accordance with approved policies and procedures. Consistently meet or exceed daily standards for call volume, customer satisfaction, and quality. Requirements Must be at least 18 years of age or older. Education: High School Diploma or equivalent and at least 6 months of call center experience, OR Associate degree or higher (call center experience not required). Must be able to type at least 30 words per minute. Must successfully complete a customer service assessment. Must be able to pass a criminal background check and drug screening. Skills and Abilities Strong verbal and written communication skills. Excellent active listening and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. High attention to detail and accuracy. Commitment to maintaining professionalism and quality in every customer interaction. Ability to handle sensitive and confidential information appropriately.

Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed. Essential Job Functions: Answer large volume of calls promptly. Screen all calls for urgency and handle all calls with confidence, compassion and efficiency. Schedules patient appointments and diagnostic testing for all providers. Collect and verify patient demographic information as well as verify insurance when appropriate. Accurately records patient messages and routes them to the provider or appropriate team member. Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.

Job Title: Call Center Representative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities: Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller. Schedules appointments for callers with the appropriate physician or provider. Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice Introduces patients to our patient portal and its associated functions. Accurately documents all necessary patient information into the appointment notes. Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient. Retrieves messages from the patient portal and responds to them in a timely manner. Directs phones calls that require assistance from office personnel to appropriate office staff. Performs other related duties as assigned by direct manager or other authorized manager of TVE. Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.