Call center representative jobs in Oakland Park, FL

Licensed Insurance CSR/Agent (Homeowners-Focused) Full-Time | In-Office | Cooper City, Broward County, FL Do you love helping people, staying organized, and making insurance feel human? We're looking for a friendly, licensed pro to join our in-office crew and take amazing care of our clients-mostly personal lines, especially homeowners. If you're more service than sales and like a little office fun with your files, let's talk. What You'll Tackle: - Fix policy hiccups, answer client questions, and work those remarkets like a champ - Client emails and phone calls - Be part of a team that actually enjoys showing up What You Bring: - Active 2-20, 20-44, or 4-40 ready to upgrade within a few months - 1+ year of insurance service - You're detailed, dependable, and drama-free What You'll Get: - $27/hour starting pay (negotiable) - Monthly retention bonuses for great client service - Additional in-office bonus for licensed full-time staff - $110/week for health + $10/week cell phone reimbursement - $10/week toward AFLAC of your choice - 401(k) available - 11 paid holidays, growing PTO, and actual lunch breaks - Weekly office snacks, lunches & bingo with cash prizes - Occasional work-from-home flexibility (like when life happens) Ready to join a team that gets stuff done, treats people right, and laughs along the way? Send your resume to ************************, or text ************. Let's make insurance more awesome together!

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies. As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology. Candidate must be located in the Southern FL area with a preference of bilingual (English / Spanish) Business Management: Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer . Monitoring competitor activity and ensuring appropriate action is taken. Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process', structure and value support Networking through active participation in industry association events and committee assignments Working directly with Field Service Managers and Field Service Technicians to bring value to customer Commercial & Excellence in Execution: Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues Works with Customer Success Manager to create process' and plans to promote value, derived from Joint Business plans with Client Engagement Managers Coordinates initiatives with team members in Client Engagement and Customer Success Manager Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Customer Success Representative Leveraging local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development. Is this job for you ? Education Required High School Diploma or Equivalent Preferred Bachelor's Degree - Engineering or Business Work Experience Required Microsoft Excel/Outlook Bilingual - English / Spanish Preferred Business knowledge - Business, sales experience 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector 3+ years Ready mix or equal experience Tableau/Power BI Licenses and Certifications Osha 10 - Preferred

BMI Companies, part of BMI Financial Group, Inc has nearly five decades of experience providing insurance and solutions for families worldwide. Specializing in high-quality Life Insurance, Health Insurance with global coverage, and Travel Assistance Plans, BMI is committed to innovating insurance products for the international community. About the Role: The PHS Customer Service Representative will be responsible for providing high-quality service and support to our life insurance policyholders. He/she will be handling inquiries, processing policy change service requests, resolving issues, and delivering accurate information efficiently and professionally. The PHS Customer Service Representative must be able to work in a high performance, customer-focused team environment, helping to maintain a positive customer experience while ensuring compliance with company standards and regulatory requirements. This is a 100% IN- OFFICE opportunity - Applying candidates MUST live in Miami, FL and be fluent in Spanish and English. Responsibilities: Respond to incoming emails, calls, and inquiries from policyholders, agents, and other stakeholders. Provide clear and accurate information regarding life plans, including billing, coverage details, and policy changes. Process policy service requests such as beneficiary updates, payment method changes, address changes, policy assignments, in-force illustrations, benefit payments, and other policy changes. Document all customer interactions and actions taken in the customer relationship management (CRM) system Assist with outbound calls or follow-ups as required. Provide limited customer service support to company local office affiliates. Assist with special projects as assigned. Contribute to team goals for service, accuracy, and customer satisfaction. Qualifications: Bilingual- Excellent written and verbal communication in Spanish and English a must. Associate or Bachelor's Business Degree Preferred Experience in customer service (minimum two years) preferably in the insurance or financial services sector. Previous customer service experience with LATAM customers a PLUS Knowledge of life insurance products and terminology. Customer focused mindset with empathy and patience. Ability to multi-task and manage time effectively. Attention to detail and high level of accuracy in data entry and documentation. Familiarity with CRM systems and Microsoft Office software Committed team player who actively supports colleagues and contributes to team goals.

Our client is seeking a Client Service Representative to join their team! This position is located in North Palm Beach, Florida. Execute and submit client account servicing requests within appropriate time frames, including submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintaining accurate and complete account records, imaging documents, and researching client issues Handle paying and receiving activities, including cash transactions and daily balancing activities, while fully understanding and adhering to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet Develop strong understanding of the required steps involved in each request, communicating with relationship management and NCSS teams as needed to obtain information necessary to properly execute requested activities Maintain strong understanding of policies and procedures, addressing the requirements of each activity in a timely manner and in strict adherence with company and Wealth Management Risk Management and Compliance guidelines, promptly escalating any issues or concerns to management Develop strong knowledge of various business applications critical to client and account servicing, including online tools, and actively seek to expand knowledge of the latest enhancements to company partner and client technology and systems to maintain the highest standards of service Assist with the maintenance and servicing of Safe Deposit Boxes in offices where available Stay informed of new and existing company and Wealth Management products, services, and compliance requirements to respond to client inquiries and assist in recommending services that help expand overall client relationships Monitor banking reports and provide assistance with banking audits as directed by the Team Leader or Manager Desired Skills/Experience: Knowledge of federal regulation banking guidelines banking operations products and services acquired through related work experience is preferred Strong client service skills problem solving and organizational skills are required to identify research and resolve requests Ability to think critically and to work well independently and as part of a team Strong verbal and written communication skills Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $12.00 and $17.13. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process. The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment. Key Responsibilities Enter and process customer purchase orders accurately within the ERP system Manage order flow from initial entry through shipment and delivery Communicate proactively with customers regarding order status, timelines, and changes Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up Coordinate closely with Sales, Operations, Production, and Logistics teams Monitor backorders, inventory availability, and shipment schedules Maintain accurate and up-to-date customer and order documentation Support credit review and approval processes as needed Required Qualifications 3+ years of customer service, order management, or sales support experience Strong written and verbal communication skills Experience working with ERP systems (preferred) High level of accuracy in data entry and order processing Proficiency in Microsoft Office (Excel, Outlook, Word) Preferred Qualifications Experience in manufacturing, electrical products, construction materials, or industrial environments Bilingual (English/Spanish) is a plus Core Competencies Customer communication and relationship management Problem-solving and issue resolution Time management and prioritization Team collaboration across departments What's Great About Working Here Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams Process-Driven Environment: Structured systems and clear workflows support accuracy and success Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued

💼 Now Hiring: Bilingual Inside Sales Appointment Representativas- Boca Raton based |Base + Unlimited Commission (Top Earners 50K- $100K+) Turn conversations into life-changing consultations! As a Prospect Engagement & Appointment Conversion Specialist, you'll connect with new leads, build trust, and schedule in-person consultations with our Certified Hair Loss Specialists-helping people take the first step toward confidence. What You'll Do: Engage warm leads via phone, chat, text & email Schedule and confirm in-person consultations Re-engage abandoned or paused prospects Deliver a luxury, white-glove experience every time Track all activity in Salesforce What You Bring: Bilingual (English/Spanish) preferred 3+ years in consultative sales, luxury service, or call center Strong communication, confidence & empathy Salesforce or CRM experience a plus Ability to work evenings/weekends (11am-8pm shift) with Sundays off Must be able to report to Boca Office - no remote work What You'll Get: ✅ Paid training from Day 1 ✅ Leads provided - no cold calling ✅ Paid vacation, holidays & personal days ✅ Medical, dental, life insurance & 401(k) with match after a year ✅ Tuition reimbursement after 1 year ✅ Unlimited earning potential Ready to make great money while changing lives? Apply now and grow your career with HairClub!

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Deck and Drive is looking for a motivated and energetic Call Center Representative to join our Marketing team in our Boynton Beach office. In this role, you'll be the first point of contact for prospective customers-driving appointments and supporting our sales pipeline through professional and goal-oriented outreach. Hourly Rate with supplemental bonus structure Responsibilities: Make 150+ outbound calls daily or maintain 30 calls per hour Follow a provided script with clarity and confidence Schedule appointments with homeowners for our sales team Convert older leads into new sales opportunities Accurately enter and update customer information in our CRM (I360) Track performance metrics and meet weekly goals Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system i360 and Ring Central Deck and Drive's benefits include health, vision and dental care, paid time off, retirement savings and professional development. Employees can also take advantage of flexible work schedule, employee discounts, flexible work schedule.

Company DescriptionJobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Teleperformance USA Job DescriptionCategory : Customer Service/Support Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required What We're Looking for High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Job Description CALL CENTER REPRESENTATIVE FinBe USA is one of the nation's top automobile loan providers and we are searching for talented professionals with a track record of success within a collections role. If you are an ambitious, results- oriented collector that enjoys being number 1 in results while helping our customers to build better credit and better lives, then this is the role for you! We believe in paying our top performers which means a competitive base and off the charts bonus potential. Our corporate office offers a fantastic work environment, a talented team and we have plenty of fun while we work. We also love the fact that we are helping people every day build better credit and better lives! Ready to join us? WHAT YOU'LL BE DOING Your main objective is to collect past due payments to prevent your accounts from rolling forward to the next bucket of delinquency. Contact customers using various methods (phone, email, text) to obtain payment arrangements and prevent delinquency. Work proactively with customer to prevent repossessions and losses through negotiation and utilization of available programs. Participating in dialer campaigns to quickly collect payments and resolve outstanding delinquencies. Actively work up to 80 accounts per day. Follow all company policies and state and federal laws applicable to debt collection. Overcome objections and negotiate payments to help the customer regain current account status. Attend team meetings, support other company initiatives as needed. Perform other duties as assigned. ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL The ability to negotiate and provide above average customer service while helping customers to bring their accounts current or make payment arrangements. Proven success in a collections role (that involved consumer collections). Previous experience in meeting and exceeding your monthly goals. Excellent communication, customer service and negotiation skills required. Must be able to successfully collect on past due accounts. Strong organizational and task management skills required. Strong internal motivation and hustle - desire to be very successful and collect on past due accounts. High comfort level on the phone for long periods of time. Some Saturdays and late shifts availability Bilingual Spanish is required. WHAT WE'RE OFFERING Business casual office environment (so yes you can wear jeans and your Nikes). Work life balance is a real thing here, not just something we say to get your resume. Ability to move up within the Team based on performance. Up to $4,000 a month in bonus potential based on meeting your individual goals. The standard stuff that everyone tells you of course; benefits, paid time off, 401k and all that good stuff. EEO Statement We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance. Job Type: Full-time Pay: Hourly pay + bonus + benefits

Leading provider of Freight Forwarding/Logistics services, LILLY + Associates International , is looking to hire someone for our sales team to work with a fast-growing company that has its international headquarters in Miami Job Description LILLY + Associates is seeking Bilingual (Spanish) Professionals to join our top notch team of Sales professionals. If you enjoy interacting with he public AND enjoy talking on the phone,working diligently to resolve member problems or questions, this is the job for you. As a Professional Sales Rep you will assist customers via telephone, fax and email providing them with shipping information and up-sell products and services that meet or exceed our member's needs. Excellent opportunities for career growth. Qualifications Minimum 1-3 years prior Customer Service experience required. 6 months of call center/telesales a plus. Strong verbal and written communications skills. Ability to multi-task and meet multiple demands. Ability to identify, analyze and resolve errors. Strong organizational skills. Ability to recognize needs and/or sell products or services. Strong sales aptitude. Fully bilingual (English, Spanish). Computer Equipment and Software Requirements: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, CRM Software Education and Experience Required: High school diploma. College degree a strong plus. Additional Information FULL BENEFITS PACKAGE AVAILABLE!!! (Medical, Dental, Vision, Paid time off, 401K with up to 4% company match and much more)

The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Centralized BDC Call Center, located in West Palm Beach, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Competitive pay with $600 per week minimum guaranteed in your first month Family Owned and Operated - 90+ years in business! Medical, Dental, and Vision Insurance 401K and additional benefits Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Growth Opportunities Job Responsibilities: Handle incoming and outgoing phone calls and emails Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction Answer customer internet inquires by both email and phone Schedule sales appointments and reschedule no show customers Contact customers based on current marketing incentives Follow up with existing and potential customers to generate leads and close sales Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase Follow up in a manner that results in the customer visiting the dealership Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction Other duties as assigned by management Job Requirements: Excellent computer skills required. Knowledgeable to call center environment. Automotive experience helpful but not required. Able to communicate persuasively with customers to set appointments. Weekend and evening availability, as schedules include some evenings and weekends Willingness to undergo a background check in accordance with local law/regulations Bilingual a plus We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join our seasoned, passionate team of spa professionals in our high-energy spa wonderland! Eau Spa, one of the most exclusive Forbes Five Star properties in the world, hires and develops only the most sophisticated team, committed to providing a delightfully indulgent guest experience. Would you like to work alongside them? Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Call Center Representative. The Call Center Representative is responsible for booking appointment for services at the facility and answering questions about the services offered. Responsibilities: Ensures the “Arch Amenities Group Experience” for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of Arch Amenities Group. Handles business transactions in connection with booking appointments for spa, salon, and fitness services. Make recommendations according to customer's needs. Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call resolution. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Maintains sales goals and objectives, including upgrades and additional services. Handles other phone calls to the facility, including routing calls to other staff members. Utilizes operational systems to book services; i.e. SpaBiz and other software. Continually maintains working knowledge of all company products, services, and promotions. Assists in training new employees when applicable. Reports any incidents or accidents to a member of the management team. Other duties as assigned. Qualifications: Previous call center experience preferred. Previous customer service experience in a 5 star hotel property preferred. Outstanding customer service skills. This position required the ability to go “above and beyond” for a guest. Ability to be able to creatively problem solve while staying within company guidelines. Ability to multi-task in a fast pace environment. Proficient in MS Office applications, including Excel, Word, and Outlook. Excellent verbal and written communications skills. Detail-oriented. Good listening skills. Strong sense of responsibility and accountability. Professional and courteous at all times. Availability: Operating hours of the facility, to include nights, weekends and holidays. Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The employee may occasionally lift and/or move up to 25 pounds. This position required the ability to reach, stand, walk, push, and pull. This position will require the following physical requirements: repetitive motions, seeing, hearing and talking. The employee will be required to operate the following tools: computer, calculator, fax machine and copier. Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Full job description Earl Stewart Toyota is hiring for important positions in our North Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits Hourly rate, plus bonus! Family Owned and Operated Medical, Dental, and Vision Insurance 401K and additional benefits Accrued Vacation & Sick Time BDC Customer Care Specialist - Responsibilities Promote and seek out opportunities to deliver a top-notch customer experience Work closely with the BDC Manager to schedule appointments Complete outbound phone calls as assigned by the BDC Manager Answer inbound phone calls Stay informed about product updates Maintain a business casual appearance BDC Customer Care Specialist - Requirements 5-day work week, rotating weekends Mathematical skills to calculate figures and amounts such as discounts and pricing Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments Clean driving record & valid driver's license Great customer service skills & motivation to be successful Able to multitask Able to communicate persuasively with customers to set appointments Excellent computer skills required Excellent phone presence Automotive experience helpful but not required Great communication skills 18+ years of age or older Why Choose Earl Stewart Toyota? We don't just sell cars - we're building a workplace community based on trust, transparency, and growth. Our team of over 150 employees - from all walks of life - thrives in a culture of mentorship, continuous improvement, and mutual respect. Whether you're starting fresh or continuing your professional journey, we support you every step of the way. Apply Today! If you're looking for a stable, rewarding role in a customer-focused call center, we want to hear from you.

This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude. Essential Duties and Responsibilities: Ultimate goal is to schedule appointments Follow all phone scripts provided Receive inbound and outbound calls Scheduling appointments Calling to confirm appointments and re-care system Emailing new patient welcome packet Taking all insurance and information required and verify and update patients information Handling questions and providing answers in a professional and pleasant manner. Excellent interpersonal, written and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections Must have experience as an efficient scheduling coordinator Patients are very important to this position handling and actively solving their concerns politely and calmly is vital. Ensure assigned Providers are fully committed. Use VIP intake form for new patients and scan, upload to document center daily Administrative: Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix) Ensure that all patient records are current, up-to-date and accurate. Ensure your answering machine/voicemail is current. Other Duties: Participate in the Morning Huddle by providing stats Assist in asking for referrals and reviews. Assist in building a “Trust Factor” with all patients. Assist to uncover patients Personal Motivators”. Other Duties: Cover other areas within the practice as needed and when needed. Serve as Patient Referral/Review Liaison. Expectations: Call Center Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services. Minimum Qualifications: High School Diploma or GED Proven experience working in a call center environment, preferably within healthcare or a related field. Ability to manage high volume call center demands. Familiarity with inbound and outbound customer service processes and phone systems. Basic clerical experience including data entry and record keeping. Ability to work flexible hours to accommodate call center shifts. Preferred Qualifications: Associate's degree Experience specifically in healthcare services or medical call centers. Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. Proficiency with customer relationship management (CRM) software. Certification in customer service or call center operations. Responsibilities: Handle a high volume of inbound and outbound calls in a professional and courteous manner. Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries. Document call details and update patient records using call center phone systems and clerical tools. Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary. Maintain compliance with healthcare regulations and organizational policies during all communications.

Job DescriptionSalary: $18-$19.50 We are excited to announce our upcoming training class for Resource Center Specialist/Call Center Representative starting on Monday, January 12, 2026. We offer a comprehensive training program designed to provide you with the essential skills and knowledge needed to thrive in your role within our organization. As a Resource Center Specialist/Call Center Representative, you'll provide information, assessments, and referrals to inbound callers. You'll also evaluate suicide risk, offer emotional support, and create safety plans with clients. Your responsibilities will include delivering referrals, counseling, and crisis intervention via phone, text, and social media. Salary: Starting pay $18 per hour, with opportunities for shift differentials. Higher rates are available for candidates with additional language skills and educational qualifications. Hours: This is a 24/7 operation; therefore, flexible scheduling is required. Initial training will take place from 8:30 a.m. to 5:00 p.m., Monday through Friday, for two weeks, with the possibility of extending up to four weeks. Training includes a nesting period, during which you will work alongside experienced team members who will provide real-time support and coaching as you transition into handling calls independently. After training and nesting are completed, you will move to your assigned shift based on operational needs. We are currently hiring for our 7:00 am - 3:30 pm shift and our 3:00 pm - 11:30 pm shift. Shifts include one weekend day and will be assigned based on availability and coverage needs. Schedules may be Tuesday through Saturday or Sunday through Thursday. Benefits: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off, 403(b). About Us: 211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day. Core Qualifications: High School Diploma or equivalent required. Associate's degree preferred. Two years of customer service, social work, or human services experience required. Ability to establish rapport and effectively communicate. Demonstrated empathy, compassion, and confidentiality. Proficiency in computer systems. Bi-lingual (Spanish, Creole) is a plus. Join our team and make a meaningful impact on the lives of individuals in crisis. Apply now to become a Resource Center Specialist and help us fulfill our mission of saving lives and promoting wellness in our community.