Call center representative jobs in West Lafayette, IN - 95 jobs
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Call Center Representative
Customer Service Representative
Customer Service Representative
Ledvance
Call center representative job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience.
Key Responsibilities Include:
Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner.
Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed
Provide clear and accurate information about products, services, policies, and procedures
Escalate complex or unresolved issues to appropriate teams when necessary
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Strong verbal and written communication skills
Comfortable handling multiple communication channels (calls, emails, and chats)
Basic computer skills and ability to learn new systems quickly
Strong problem-solving and active listening skills as well as the ability to apply critical thinking.
A positive attitude and customer centric focus
Preferred Skills & Competencies
Ability to multitask and manage time effectively in a fast-paced environment
Typing proficiency and experience
Conflict resolution and de-escalation skills
Dependable, punctual, and team-oriented
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.
$27k-35k yearly est. 21h ago
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Call Center Rep - In Office
The Whittingham Agencies
Call center representative job in Kokomo, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
Customer Service Rep Non-Exempt
International Paper Company 4.5
Call center representative job in Lebanon, IN
Customer Service Representative
Pay Rate:
$60,000 - $65,000
Category/Shift:
Salaried Full-Time
Physical Location:
Lebanon Box Facility
800 Edwards Drive
Lebanon, IN 46052
The Job You Will Perform:
Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program.
Other duties as assigned by any member of management.
Review print cards for accuracy - above average math skills required.
Customer Service/Sales Support - Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system.
Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production.
Enter purchase orders using Kiwi system.
Provide research and assistance for customers regarding invoicing issues.
Direct involvement with customers and Quality Management Team regarding production issues
Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls.
Order tooling for new and revised items to meet customer deadlines.
Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs.
Work with sales staff and process requests for quotes
Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders.
Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed.
Enter and modify sales orders in an accurate and timely manner.
Interpret and share customer feedback within the organization to continue improving performance.
Utilize existing software and systems in an efficient manner.
Maintain an organized, presentable work area.
Attend all afternoon Gemba Walks
Participate in the Safety Engagement Process.
Must reciprocate the double check process with fellow Customer Service Reps.
Must participate in Saturday rotation at the plant.
Vacation coverage for administrative assistant.
These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary.
The Qualifications, Skills and Knowledge You Will Bring:
High school diploma or equivalent; college degree a plus
Previous experience in a manufacturing environment preferred.
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis.
2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors.
Packaging and/or corrugated manufacturing experience desired but not required.
Ability to remain calm under pressure.
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
The Career You Will Build:
Continuous training, promotional opportunities within a global company
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you will see why our team members say they are Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com
International Paper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by law.
Equal Employment Opportunity Statement - Know Your Rights: Workplace Discrimination is Illegal
Request an accommodation - ***************
$60k-65k yearly Auto-Apply 9d ago
Call Center Representative (Part-time)
Security Federal Savings Bank 3.7
Call center representative job in Kokomo, IN
Part-time Description
Answers callcentercalls and Banno Chats providing account balances, account history, resets passwords for ebanking, bill pay inquiries, statements, debit card issues and ordering, fills out fraud and merchant disputes, adds travel notes, raises card limits, answer questions regarding deceased customer processes, and handles basic loan questions. Complete other job functions including providing excellent customer service while making sure policies and procedures are followed.
Requirements
High school diploma or equivalent
2 years of banking experience preferred not required.
Good understanding of financial products and services
Exceptional customer service and professional skills
Good organizational and interpersonal communication skills
Good conflict management, time-management, and stress management skills
Ability to multi-task, work independently, delegate and make decisions.
Good knowledge of SilverLake, Fedline, Verafin, CPI/Card@Once, Vertex Teller Systems, Aurora, Synergy and Cognos report functions.
Basic computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint
Team player
Specific Job Functions:
Strategic Objectives
Reviews, executes, and practices objectives within SFSB's Strategic Plan
Realize and support strategies goals.
Compliance
Responsible for knowing and complying with all Bank policies and procedures that apply to the Deposit Operations Department
Responsible for knowing and complying with all Federal Regulations that apply to the Deposit Operations Department, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR)
Customer Relationships
Answers telephone calls/Banno Chats regarding customer account information, inquiries, problems, concerns, general questions such as.
Address, email, phone number and other CIF maintenance
Stop payments, written statement of unauthorized debit, transfers, and AFT issues.
Account balances, transaction history reviews, statement inquiries
Adding alerts or special messages
Interactive Voice Response pin resets
General new account and loan questions
Product and Services questions
Wires
Also responsible for transfers via phone, processes check orders, etc.
Aids individual or corporate customers in selecting deposit accounts and cross-selling bank products.
Completes input and verification of incoming and outgoing wires in compliance with the bank's policies and procedures, and mails incoming wire notices to customers. Ensures all required documentation is included with each processed wire and indexed into Aurora in the appropriate File Cabinet.
Aids individual or corporate customers for the mobile app, ebanking, bill pay inquiries, statements, pin resets, etc.
Aids with debit card issues and ordering new cards, add travel notes, changing card statues, compromised card questions, and raises card limits.
2
Answer questions regarding deceased customer processes.
Communication
Completes monthly check-ins with manager.
Participates in weekly Branch huddles and weekly Cultivate Performance Growth Meetings.
Communicates with team regularly.
Additional Responsibilities
Participates on SFSB's assigned committees.
Coordinates PTO days with Branch staff to ensure Branch is accurately staffed.
Performs other duties as directed by supervisor.
$24k-28k yearly est. 60d+ ago
Customer Service Representative I // Whites town IN 46075
Mindlance 4.6
Call center representative job in Whitestown, IN
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Business Customer Service Representative I
Location 4750 East 450 South, Whites town IN 46075, USA
Division Healthcare
Contract 3 Months
Work Schedule M-F 8:30AM - 5:00PM EST
Qualifications
Essential Functions
· Performs outbound calls to members and doctors' offices to notify outcome of prior authorization, case details, and coverage dates
· Documents a call logs in the computer system (using multiple systems), and monitors outbound reporting to ensure timeliness of call completion
· Monitors requests via e-mail for outbound call notifications
· Requires proficiency in typing, communication, and customer service
· Additional duties as assigned
If you are available and interested then please reply me with your “Chronological Resume” and call me on **************.
Additional Information
Thanks & Regards,
Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: ************
*************************
$29k-36k yearly est. Easy Apply 60d+ ago
Customer Service Representative
Trustpilot 3.9
Call center representative job in Danville, IL
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
CSR
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED
Must have a valid driver's license and reliable vehicle
Preferred
Cash Handling, Sales, or Customer Service experience
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
Up to 3% 401(k) Match
Paid Time Off (16 days per year after one full year, cash back for unused time)
Paid Holidays
Annual Raises and Performance Bonuses
Monthly Incentive and Employee Referral Bonuses
Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Discover more about our company and culture!
Read what our customers are saying about us!
$29k-37k yearly est. Auto-Apply 36d ago
Customer Service Representative - State Farm Agent Team Member
Kory Arvin-State Farm Agent
Call center representative job in Monticello, IN
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Health insurance
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kory Arvin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
*****************
Kory Arvin - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
$27k-35k yearly est. 21d ago
Farm Insurance Customer Service Representative
Loman-Ray Insurance Group, LLC
Call center representative job in Danville, IL
Job Description
About Us
Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC.
Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals.
Farm Insurance Customer Service Representative
Position Summary:
The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management.
Key Responsibilities:
Customer Service
Answer incoming phone calls and assist or direct clients and prospects appropriately.
Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS.
Provide responsive customer service support to assigned Producers and farm insurance clients.
Open, sort, and distribute daily mail and handle client correspondence.
Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs.
Meet with farm clients when necessary to discuss policy changes, coverage options, or claims.
Process client payments accurately and securely.
Screen walk-in and phone-in prospects to identify new business opportunities.
Act as a communication link between clients, Producers, and internal staff.
Provide support for Producers during absences and assist with new business quoting.
Policy Servicing & Administrative Support
Review renewal policies for accuracy and conduct pre-underwriting for farm accounts.
Assist with quoting new farm insurance business for Producers or the agency.
Monitor and communicate billing statuses to Producers and clients.
Maintain and update records in the Client Management System.
Provide servicing support for CSR's and IAS's during absences.
Support the new business quoting process and ensure timely completion of tasks.
Perform general administrative tasks in a professional office setting with minimal physical demands.
Handle additional duties or special projects as assigned.
Claims Management
Receive loss information from insureds via phone, mail, or in-office meetings.
Review farm insurance policies to verify coverage for reported claims.
Provide claim information to Producers for prompt reporting to carriers.
Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's.
Assist with processing settled claims, including issuing settlement checks to insureds or claimants.
Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution.
Qualifications:
High School Diploma or equivalent required; college degree preferred
Active Illinois Property & Casualty license required, or the willingness to obtain the license
Prior experience in farm insurance or related insurance customer service
Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures
Working knowledge of Applied Epic desired; will consider experience with related agency management systems
Proficiency with Microsoft Office Suite
Strong oral and written communication skills with professional phone etiquette
Proven customer service abilities and exceptional interpersonal skills
Ability to handle multiple tasks with strong attention to detail and accuracy
Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs
Ability to pass a criminal background check, as permitted by law
Hours: Monday-Friday, 8:30am-4:30pm
Office Locations:
145 E. 5th Avenue, Clifton, IL 60927
13 South Main Street, Sullivan, IL 61951
113 S. State Street, Monticello, IL 61856
2702 Boulder Drive, Urbana, IL 61802
125 W. Garfield Street, Cissna Park, IL 60924
17 E. Liberty Lane, Danville, IL 61832
1016 W. Orange Street, Hoopeston, IL 60942
104 N. Main Street, St. Joseph, IL 61873
15 S. Main Street, Villa Grove, IL 61956
605 Old Salem Road, Petersburg, IL 62675
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$28k-37k yearly est. 5d ago
Customer Service Rep(02940) - 714 N GILBERT ST
Domino's Franchise
Call center representative job in Danville, IL
Job Description
Join our team as a Customer Service Representative at our Danville, United States location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers.
Answer incoming phone calls and take customer orders accurately
Prepare and make pizzas according to company standards and recipes
Process cash and credit card transactions efficiently
Deliver outstanding customer service, ensuring customer satisfaction
Maintain a clean and organized work environment
Assist with various cleaning tasks as needed
Handle and lift items weighing up to 25 lbs.
Collaborate with team members to ensure smooth operations during busy periods
Address customer inquiries, concerns, and special requests promptly and professionally
Qualifications
Excellent communication skills, both verbal and written
Strong customer service orientation with a friendly and positive attitude
Ability to multitask and work efficiently in a fast-paced environment
Basic computer proficiency for order entry and processing
Flexibility to work weekends, holidays, and various shifts as needed
Detail-oriented with a focus on accuracy in order-taking and food preparation
Problem-solving skills to address customer concerns effectively
Patience and ability to maintain composure under pressure
Physical ability to stand for extended periods and lift up to 25 lbs.
Team player with a willingness to assist colleagues as needed
Prior experience in food service or customer-facing roles is a plus
Knowledge of pizza preparation and the food service industry is beneficial but not required
$28k-37k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Kolton Blickenstaff-State Farm Agent
Call center representative job in Zionsville, IN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Our office is more than just a workplaceit's a tight-knit community of passionate individuals who not only work together but also forge lasting friendships beyond office hours. Committed to delivering top-notch service to our community, we foster a positive and motivated environment where every team member is valued. With ample opportunities for advancement and a host of perks, join us in creating meaningful impact while enjoying a supportive and uplifting workplace culture.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-35k yearly est. 3d ago
Customer Service Representative
Petsuites
Call center representative job in Westfield, IN
Are you looking for a role that combines customer service with wagging tails and cuddles? We are seeking a Customer Service Representative to assist our pet parents and their furry family members!
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
We believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail. This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people.
As a Customer Service Representative, internally known as a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Responsibilities:
● Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
● Answer all incoming calls, respond to voicemails and emails.
● Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
● Manage cash, check, and credit card transactions and reporting/reconciling
● Gets to know clients and their pet's names on a regular basis
● Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
● Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
● Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
● Obtain vaccination records from veterinary offices and input into the computer.
● Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
● Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
● Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
● Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
● Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
● Notifying manager on duty or ordering when levels of inventory are low in retail and cleaning products for lobby area and office supplies
● Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecate, etc.
● Consult with other departments
Work with a team who all exemplify these qualities:
● A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
● Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
● Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
● Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
● Must be able to multitask and be very detail oriented. Must be able to start and stop work.
● Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
● Conflict Resolution - Ability to handle conflict with tact and diplomacy
● Good team work and willingness to assist other departments as necessary
● Cheerful, friendly, positive team-oriented attitude
● Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
● Reliable, punctual, and dependable
● Ability to work a flexible schedule, including holidays and weekends
● Ability to take direction well and apply it independently
● Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
● Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
● Physically able to handle dogs of all sizes and to lift up to 60 lbs.
● Other duties as assigned.
Equal Employment Opportunity
● NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Work schedule
Monday to Friday
Weekend availability
Holidays
Supplemental pay
Tips
Benefits
Employee discount
Paid training
Health insurance
$27k-35k yearly est. 60d+ ago
Customer Service Rep
Carsonvalleyhealth
Call center representative job in Westfield, IN
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents callsin computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$27k-35k yearly est. 21h ago
Customer Service Rep
TCH Group, LLC 2.9
Call center representative job in Westfield, IN
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents callsin computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$28k-35k yearly est. 21h ago
Customer Service Representative / Dispatcher
Zoom Drain Indianapolis
Call center representative job in Westfield, IN
Job Description
At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.
The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.
Customer Service / Dispatcher Benefits | WHAT WE OFFER
Bonus Opportunities
Medical Benefits
Paid Sick Days / Holidays
Company Gatherings
Recognition & Rewards
Positive Team Atmosphere
Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING
Effectively manage incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Schedule & communicate with technicians to meet customer requirements
Assign work orders based on priority to the available workforce
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Customer Service / Dispatcher Qualifications | WHAT YOU BRING
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
*Each location is independently owned and operated
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$27k-35k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Mindy Deno-State Farm Agent
Call center representative job in West Point, IN
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-35k yearly est. 25d ago
Call Center / Customer Service Rep
Partnered Staffing
Call center representative job in Whitestown, IN
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.
Job Description
Distance/Radius search:15
Pay Rate: 13.00 / hour
Years of experience (minimum/maximum):
Required education:
Top 3 Must-Haves:
1.
6months+ callcenter
2.
High school /GED
3.
Proficient at typing/data entry
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 1d ago
Personal Lines CSR
Superior Insurance Partners LLC
Call center representative job in Rockville, IN
Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform.
Superior is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history.
We are seeking a Personal Lines Client CSR/Account Manager to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?
Our agency partner is located in Rockville, IN is growing and looking to hire a Personal Lines Account Manager to provide excellent customer service to an established book of business. Come join our friendly, competitive work environment today!
We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide.
How will you affect the business?
Effectively manage high volume of incoming calls.
Identify and assess client needs to achieve satisfaction.
Quoting, endorsements, certificates and will own the renewal process.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution.
Keep records of customer interactions, process customer accounts and file documents.
What skills will make me successful in this role?
Ability and desire to provide results.
Develop professional relationships with your internal and external partners.
Effective communication.
Utilize your resilient and adaptable mindset in the face of shifting priorities.
Eagerness to collaborate with all teams and employees.
Preferred:
Minimum 2+ years client service experience working personal lines insurance.
Property and Casualty Insurance License
Experience with agency management systems
Proficiency in Microsoft Office
Job Type: Full-time
$27k-35k yearly est. Auto-Apply 8d ago
Customer Service Representative
Christina Hinds-Farmers Insurance Agency
Call center representative job in Tipton, IN
Job Description
Are you looking to grow? So are we! Christina Hinds-Farmers Insurance Agency in NOBLESVILLE, Indiana, is looking for an enthusiastic, customer-driven, person to join our team as an Insurance Sales Representative. Where you will help grow by engaging new prospects and building strong relationships in the community. You will apply insurance knowledge and sales skills to increase the customer's understanding of the value of insurance and cultivate long-term relationships with trusted advice.
Is this you?
Looking for uncapped income
Passionate about selling and helping families?
Team and goal oriented?
If so, please apply!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Mon-Fri Schedule
Hands on Training
Uncapped Income
Career Growth Opportunities
Flexible Schedule
Paid Time Off (PTO)
Responsibilities
Develop insurance quotes, makes sales presentations, and closes sales.
Be outstanding at relationship building.
Achieve sales goals through generating new business and cross-selling existing customers.
Maintain up to date knowledge of new products, carriers and current insurance market.
Daily follow-up with leads and prospects.
Requirements
Possess a genuine willingness to learn, resourceful, and coachable.
Possess an upbeat, positive, and enthusiastic attitude.
Create relationships with prospects and clientele.
Proficiency to multi-task, follow-thru, and follow-up
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently, and as a team.
$27k-35k yearly est. 27d ago
Personal Lines Insurance Customer Service Representative
The Smith Sawyer Smith Agency
Call center representative job in Peru, IN
Job DescriptionSalary: Based on Experience
Now Hiring: Personal Lines Insurance Customer Service Representative
We are a locally owned independent insurance agency that believes in doing business the right wayby taking care of our clients
and
our team. Were currently seeking a friendly, dependable Personal Lines Customer Service Representative who enjoys building relationships and being part of a supportive, close-knit office.
What Youll Do:
Provide personal, one-on-one service to our valued personal lines clients
Assist with policy questions, endorsements, renewals, and new business
Review coverage with clients to ensure their needs are met
Work directly with insurance carriers to resolve client issues
Maintain accurate and organized client files
Be a trusted point of contact for our clients and agency partners
What Were Looking For:
Property & Casualty insurance license (or willingness to obtain)
Personal lines insurance experience preferred, but not required
Strong communication and customer service skills
Detail-oriented with a positive, team-first attitude
Comfortable using agency management systems and Microsoft Office
Why Youll Love Working Here:
Friendly, family-oriented work environment
Competitive pay based on experience
Health insurance and retirement plan options
Paid time off, holidays, and work-life balance
Ongoing training and support for professional growth
A team that truly values your contributions
Interested?
Please send your resume to ************************** or call ************. We look forward to welcoming the right person to our team!
$27k-35k yearly est. Easy Apply 5d ago
Customer Service Rep(02606) 711 E Main St
Domino's Franchise
Call center representative job in Westfield, IN
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 18 years of age or older.
General job duties for all store team members
• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Clean equipment and facility approximately daily.
• Make and label boxes
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
SENSING
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance.
Stooping/Bending
• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Crouching or squatting may be performed occasionally to stock shelves and to clean low areas.
Reaching
• Reaching is performed continuously; up, down and forward.
• Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Additional Information
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
How much does a call center representative earn in West Lafayette, IN?
The average call center representative in West Lafayette, IN earns between $23,000 and $38,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in West Lafayette, IN