Call out operator vs central communications specialist

The differences between call out operators and central communications specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call out operator and a central communications specialist. Additionally, a central communications specialist has an average salary of $41,083, which is higher than the $32,733 average annual salary of a call out operator.

The top three skills for a call out operator include customer service, inbound calls and emergency calls. The most important skills for a central communications specialist are customer service, data entry, and traffic flow.

Call out operator vs central communications specialist overview

	Call Out Operator	Central Communications Specialist
Yearly salary	$32,733	$41,083
Hourly rate	$15.74	$19.75
Growth rate	-4%	8%
Number of jobs	37,567	63,117
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 47%
Average age	53	53
Years of experience	2	2

Call out operator vs central communications specialist salary

Call out operators and central communications specialists have different pay scales, as shown below.

	Call Out Operator	Central Communications Specialist
Average salary	$32,733	$41,083
Salary range	Between $26,000 And $40,000	Between $31,000 And $53,000
Highest paying City	-	Portland, OR
Highest paying state	-	California
Best paying company	-	BMO Capital Markets
Best paying industry	-	-

Differences between call out operator and central communications specialist education

There are a few differences between a call out operator and a central communications specialist in terms of educational background:

	Call Out Operator	Central Communications Specialist
Most common degree	High School Diploma, 34%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Call out operator vs central communications specialist demographics

Here are the differences between call out operators' and central communications specialists' demographics:

	Call Out Operator	Central Communications Specialist
Average age	53	53
Gender ratio	Male, 31.5% Female, 68.5%	Male, 41.9% Female, 58.1%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.3% Asian, 3.2% White, 59.4% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between call out operator and central communications specialist duties and responsibilities

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Central communications specialist example responsibilities.

Manage, create and edit internal and external communication collateral, providing high-level management copywriting and document creation support.
Interpret medical abbreviations (SIG codes).
Follow all HIPPA and other confidentiality laws.
Dispatch helicopter teams to scene call flights.
Assist customers to the parking lot with groceries.
Resolve complex verification problems relate to interactions between all functional areas of the AVN, FAA and its user organizations.

Call out operator vs central communications specialist skills

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

Common central communications specialist skills

Customer Service, 28%
Data Entry, 23%
Traffic Flow, 7%
Sops, 7%
FDA, 6%
Financial Transactions, 5%

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Call Out Operator
Call Out Operator vs Central Communications Specialist

Updated January 8, 2025

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