Call out operator vs switchboard operator assistant

The differences between call out operators and switchboard operators assistant can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call out operator and a switchboard operator assistant. Additionally, a switchboard operator assistant has an average salary of $38,484, which is higher than the $32,733 average annual salary of a call out operator.

The top three skills for a call out operator include customer service, inbound calls and emergency calls. The most important skills for a switchboard operator assistant are customer service, multi-line switchboard, and AFE.

Call out operator vs switchboard operator assistant overview

	Call Out Operator	Switchboard Operator Assistant
Yearly salary	$32,733	$38,484
Hourly rate	$15.74	$18.50
Growth rate	-4%	-8%
Number of jobs	37,567	27,713
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 43%
Average age	53	53
Years of experience	2	2

Call out operator vs switchboard operator assistant salary

Call out operators and switchboard operators assistant have different pay scales, as shown below.

	Call Out Operator	Switchboard Operator Assistant
Average salary	$32,733	$38,484
Salary range	Between $26,000 And $40,000	Between $29,000 And $50,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between call out operator and switchboard operator assistant education

There are a few differences between a call out operator and a switchboard operator assistant in terms of educational background:

	Call Out Operator	Switchboard Operator Assistant
Most common degree	High School Diploma, 34%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Call out operator vs switchboard operator assistant demographics

Here are the differences between call out operators' and switchboard operators assistant' demographics:

	Call Out Operator	Switchboard Operator Assistant
Average age	53	53
Gender ratio	Male, 31.5% Female, 68.5%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.7% Hispanic or Latino, 16.4% Asian, 3.4% White, 60.7% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between call out operator and switchboard operator assistant duties and responsibilities

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Switchboard operator assistant example responsibilities.

Prepare, manage and distribute substantial amount of complex government paperwork and Medicaid documents; manage and distribute mail to secretaries.
Plan and coordinate logistics and materials for board meetings.
Conduct recruiting, hiring, training and supervise PBX operators
Provide logistics support to the Dallas ISD administration in the event of any issues.
Assist in social media efforts, including maintenance of company Facebook page and implementation of Facebook marketing campaigns using third-party apps.
Direct, supervise and evaluate work activities of admitting and switchboard personnel.

Call out operator vs switchboard operator assistant skills

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

Common switchboard operator assistant skills

Customer Service, 20%
Multi-Line Switchboard, 14%
AFE, 7%
Purchase Orders, 5%
Schedule Appointments, 5%
Financial Transactions, 4%

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Call Out Operator
Call Out Operator vs Switchboard Operator Assistant

Updated January 8, 2025

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