Call out operator vs switchboard operator, receptionist

The differences between call out operators and switchboard operators, receptionist can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call out operator and a switchboard operator, receptionist. Additionally, a call out operator has an average salary of $32,733, which is higher than the $25,889 average annual salary of a switchboard operator, receptionist.

The top three skills for a call out operator include customer service, inbound calls and emergency calls. The most important skills for a switchboard operator, receptionist are greeting visitors, data entry, and customer service.

Call out operator vs switchboard operator, receptionist overview

	Call Out Operator	Switchboard Operator, Receptionist
Yearly salary	$32,733	$25,889
Hourly rate	$15.74	$12.45
Growth rate	-4%	-
Number of jobs	37,567	95,946
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Call out operator vs switchboard operator, receptionist salary

Call out operators and switchboard operators, receptionist have different pay scales, as shown below.

	Call Out Operator	Switchboard Operator, Receptionist
Average salary	$32,733	$25,889
Salary range	Between $26,000 And $40,000	Between $19,000 And $33,000
Highest paying City	-	Spokane Valley, WA
Highest paying state	-	Washington
Best paying company	-	Spaulding Rehabilitation Hospital
Best paying industry	-	Finance

Differences between call out operator and switchboard operator, receptionist education

There are a few differences between a call out operator and a switchboard operator, receptionist in terms of educational background:

	Call Out Operator	Switchboard Operator, Receptionist
Most common degree	High School Diploma, 34%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Call out operator vs switchboard operator, receptionist demographics

Here are the differences between call out operators' and switchboard operators, receptionist' demographics:

	Call Out Operator	Switchboard Operator, Receptionist
Average age	53	53
Gender ratio	Male, 31.5% Female, 68.5%	Male, 5.8% Female, 94.2%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 14.6% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between call out operator and switchboard operator, receptionist duties and responsibilities

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Switchboard operator, receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Operate an antique PBX switchboard, in charge of petty cash and responsible for receipt of incoming funds.
Operate PBX switchboard and develop procedure manuals to ensure consistency.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Answer switchboard calls; utilizing effective communication and listening skills.
Serve as face-of- company while receiving in-person visitors and directing incoming calls via switchboard.

Call out operator vs switchboard operator, receptionist skills

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

Common switchboard operator, receptionist skills

Greeting Visitors, 16%
Data Entry, 13%
Customer Service, 12%
Front Desk, 7%
Scheduling Appointments, 5%
Telephone Calls, 4%

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Office and Administrative Industry
Call Out Operator
Call Out Operator vs Switchboard Operator, Receptionist

Updated January 8, 2025

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