Call out operator vs telephone operator

The differences between call out operators and telephone operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call out operator has an average salary of $32,733, which is higher than the $31,168 average annual salary of a telephone operator.

The top three skills for a call out operator include customer service, inbound calls and emergency calls. The most important skills for a telephone operator are patients, emergency calls, and customer service.

Call out operator vs telephone operator overview

	Call Out Operator	Telephone Operator
Yearly salary	$32,733	$31,168
Hourly rate	$15.74	$14.98
Growth rate	-4%	-
Number of jobs	37,567	31,043
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	High School Diploma, 34%
Average age	53	44
Years of experience	2	-

Call out operator vs telephone operator salary

Call out operators and telephone operators have different pay scales, as shown below.

	Call Out Operator	Telephone Operator
Average salary	$32,733	$31,168
Salary range	Between $26,000 And $40,000	Between $25,000 And $38,000
Highest paying City	-	Rochester, NY
Highest paying state	-	Minnesota
Best paying company	-	Mount Auburn Hospital
Best paying industry	-	Telecommunication

Differences between call out operator and telephone operator education

There are a few differences between a call out operator and a telephone operator in terms of educational background:

	Call Out Operator	Telephone Operator
Most common degree	High School Diploma, 34%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Call out operator vs telephone operator demographics

Here are the differences between call out operators' and telephone operators' demographics:

	Call Out Operator	Telephone Operator
Average age	53	44
Gender ratio	Male, 31.5% Female, 68.5%	Male, 22.4% Female, 77.6%
Race ratio	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	19%	9%

Differences between call out operator and telephone operator duties and responsibilities

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Telephone operator example responsibilities.

Operate office equipment including, but not limit to, computers, PBX system, fax machine, e-mail.
Programme various PBX computer operate phone system base request such as wake up calls, flight reminders and tour times.
Provide access to telephone interpreters services for visitors and patients with limit English experience highlights.
Input patients personal information into a database, then contact physicians to give patient information.
Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
Liaise directly with incoming guests, travel agents, VIP clients and in-house guests to meet guest needs and execute satisfaction.

Call out operator vs telephone operator skills

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

Common telephone operator skills

Patients, 21%
Emergency Calls, 9%
Customer Service, 8%
Phone Calls, 7%
Telephone Calls, 7%
Data Entry, 4%