Call person vs call taker

The differences between call people and call takers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call taker has an average salary of $38,776, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for a call taker are computer aided dispatch, taker, and CAD.

Call person vs call taker overview

	Call Person	Call Taker
Yearly salary	$31,897	$38,776
Hourly rate	$15.34	$18.64
Growth rate	4%	4%
Number of jobs	45,355	11,539
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	High School Diploma, 30%
Average age	39	39
Years of experience	-	-

Call person vs call taker salary

Call people and call takers have different pay scales, as shown below.

	Call Person	Call Taker
Average salary	$31,897	$38,776
Salary range	Between $26,000 And $38,000	Between $29,000 And $51,000
Highest paying City	-	San Mateo, CA
Highest paying state	-	California
Best paying company	-	City of San Antonio
Best paying industry	-	Government

Differences between call person and call taker education

There are a few differences between a call person and a call taker in terms of educational background:

	Call Person	Call Taker
Most common degree	Bachelor's Degree, 38%	High School Diploma, 30%
Most common major	Business	Criminal Justice
Most common college	-	-

Call person vs call taker demographics

Here are the differences between call people' and call takers' demographics:

	Call Person	Call Taker
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 26.0% Female, 74.0%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and call taker duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Call taker example responsibilities.

Manage truck and equipment inventory, rental tracking and GPS monitoring.
Dispatch all patrol officers and fire departments.
Enter confidential info through NCIC directly under SLED/FBI.
Place outbound calls to advise members of eta.
Dispatch need help such as fire ems and law.
Receive emergency calls and route calls to patrol units.

Call person vs call taker skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common call taker skills

Computer Aided Dispatch, 15%
Taker, 13%
CAD, 8%
Data Entry, 5%
Customer Service, 5%
EMS, 4%