Call person vs public safety dispatcher

The differences between call people and public safety dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a public safety dispatcher has an average salary of $35,063, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for a public safety dispatcher are computer aided dispatch, customer service, and CAD.

Call person vs public safety dispatcher overview

	Call Person	Public Safety Dispatcher
Yearly salary	$31,897	$35,063
Hourly rate	$15.34	$16.86
Growth rate	4%	4%
Number of jobs	45,355	25,700
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 40%
Average age	39	39
Years of experience	-	-

Call person vs public safety dispatcher salary

Call people and public safety dispatchers have different pay scales, as shown below.

	Call Person	Public Safety Dispatcher
Average salary	$31,897	$35,063
Salary range	Between $26,000 And $38,000	Between $26,000 And $46,000
Highest paying City	-	Berkeley, CA
Highest paying state	-	Pennsylvania
Best paying company	-	City of San Jos
Best paying industry	-	Government

Differences between call person and public safety dispatcher education

There are a few differences between a call person and a public safety dispatcher in terms of educational background:

	Call Person	Public Safety Dispatcher
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 40%
Most common major	Business	Criminal Justice
Most common college	-	-

Call person vs public safety dispatcher demographics

Here are the differences between call people' and public safety dispatchers' demographics:

	Call Person	Public Safety Dispatcher
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 37.6% Female, 62.4%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and public safety dispatcher duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Public safety dispatcher example responsibilities.

Manage the response and allocation of police, fire, ems personnel when call for service.
Provide a and CPR instructions.
Conduct layperson CPR instruction to local communities.
Train entry dispatchers on Fire/EMS call taking and dispatching.
Provide determinant dispatch codes base on EMD and EFD standards.
Job duties are the answering, processing and dispatching of police, fire and ems services.

Call person vs public safety dispatcher skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common public safety dispatcher skills

Computer Aided Dispatch, 15%
Customer Service, 6%
CAD, 6%
Patrol, 5%
Dispatch System, 4%
NCIC, 3%

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Call Person vs Public Safety Dispatcher

Updated January 8, 2025

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