Call person vs receptionist

The differences between call people and receptionists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call person has an average salary of $31,897, which is higher than the $30,571 average annual salary of a receptionist.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for a receptionist are patients, phone calls, and customer service.

Call person vs receptionist overview

	Call Person	Receptionist
Yearly salary	$31,897	$30,571
Hourly rate	$15.34	$14.70
Growth rate	4%	-
Number of jobs	45,355	65,671
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 38%	High School Diploma, 33%
Average age	39	42
Years of experience	-	2

Call person vs receptionist salary

Call people and receptionists have different pay scales, as shown below.

	Call Person	Receptionist
Average salary	$31,897	$30,571
Salary range	Between $26,000 And $38,000	Between $24,000 And $38,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Gensler
Best paying industry	-	Finance

Differences between call person and receptionist education

There are a few differences between a call person and a receptionist in terms of educational background:

	Call Person	Receptionist
Most common degree	Bachelor's Degree, 38%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Call person vs receptionist demographics

Here are the differences between call people' and receptionists' demographics:

	Call Person	Receptionist
Average age	39	42
Gender ratio	Male, 37.2% Female, 62.8%	Male, 8.4% Female, 91.6%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 23.5% Asian, 6.1% White, 54.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	17%	6%

Differences between call person and receptionist duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Receptionist example responsibilities.

Manage invoicing with QuickBooks, taking customer calls and helping with any issues, parts and equipment delivery/pickup/ordering.
Manage multiple employee/resident databases utilizing an EMR system.
Verify insurance information and manage medical records while ensuring confidentiality according to HIPAA requirements.
Manage desk operations for the YMCA, organizing and documenting members' payments and collating operational documents
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill patients for medical services provide by various doctors using ICD-9 and CPT-4 coding.

Call person vs receptionist skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common receptionist skills

Patients, 17%
Phone Calls, 14%
Customer Service, 9%
Data Entry, 9%
Telephone Calls, 8%
Front Desk, 8%