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The differences between case managers and service coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a case manager, becoming a service coordinator takes usually requires 6-12 months. Additionally, a case manager has an average salary of $43,118, which is higher than the $40,792 average annual salary of a service coordinator.
The top three skills for a case manager include social work, patients and community resources. The most important skills for a service coordinator are customer service, social work, and patients.
| Case Manager | Service Coordinator | |
| Yearly salary | $43,118 | $40,792 |
| Hourly rate | $20.73 | $19.61 |
| Growth rate | 9% | 12% |
| Number of jobs | 84,959 | 55,922 |
| Job satisfaction | 4.5 | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 60% |
| Average age | 45 | 43 |
| Years of experience | 4 | 12 |
A case manager is responsible for giving advice, handling plans for the client's recovery, and connecting with other human service professionals to ask for further options and recommendations for the client's concerns. Case managers should have excellent communication and listening skills to evaluate the client's needs, ensuring that they will have the utmost care and safety through efficient advocacy. A case manager should be able to provide a reliable support system for the client and monitor progress to achieve wellness and guarantee satisfaction.
A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.
Case managers and service coordinators have different pay scales, as shown below.
| Case Manager | Service Coordinator | |
| Average salary | $43,118 | $40,792 |
| Salary range | Between $30,000 And $61,000 | Between $29,000 And $56,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | New Hampshire | Maine |
| Best paying company | Wellpath | Mt. San Antonio College |
| Best paying industry | Insurance | Government |
There are a few differences between a case manager and a service coordinator in terms of educational background:
| Case Manager | Service Coordinator | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 60% |
| Most common major | Psychology | Business |
| Most common college | California State University - Long Beach | SUNY at Binghamton |
Here are the differences between case managers' and service coordinators' demographics:
| Case Manager | Service Coordinator | |
| Average age | 45 | 43 |
| Gender ratio | Male, 23.4% Female, 76.6% | Male, 28.5% Female, 71.5% |
| Race ratio | Black or African American, 7.9% Unknown, 6.2% Hispanic or Latino, 7.9% Asian, 3.1% White, 74.2% American Indian and Alaska Native, 0.6% | Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.0% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 15% | 11% |