Change management analyst vs workforce management analyst

The differences between change management analysts and workforce management analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a change management analyst and a workforce management analyst. Additionally, a change management analyst has an average salary of $77,078, which is higher than the $64,447 average annual salary of a workforce management analyst.

The top three skills for a change management analyst include organizational change management, project management and metrics. The most important skills for a workforce management analyst are call volume, powerpoint, and schedule adherence.

Change management analyst vs workforce management analyst overview

	Change Management Analyst	Workforce Management Analyst
Yearly salary	$77,078	$64,447
Hourly rate	$37.06	$30.98
Growth rate	11%	11%
Number of jobs	178,541	127,151
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	4	4

What does a change management analyst do?

A change management analyst is in charge of providing analytical support to a company when it comes to implementing changes in existing systems and procedures. They are typically responsible for coordinating with different departments to gather necessary data, performing extensive research and analysis on company operations and market conditions, identifying the strengths and weaknesses in current systems, and determining areas needing improvement. Furthermore, as an analyst, it is essential to summarize findings into reports and presentations, recommending solutions for optimal operations.

What does a workforce management analyst do?

A workforce management analyst's role is to oversee the workforce in a company while developing better management strategies. Their responsibilities revolve around conducting research and analysis to identify employees' needs, detect vulnerabilities in human resources, monitor staff performance and attendance, address issues and concerns, ensure schedule compliance, and coordinate with different departments within the company. A workforce management analyst may also perform clerical tasks such as producing reports, creating presentations, and arranging schedules. Moreover, it is vital to ensure that all employees adhere to the company's policies and regulations.

Change management analyst vs workforce management analyst salary

Change management analysts and workforce management analysts have different pay scales, as shown below.

	Change Management Analyst	Workforce Management Analyst
Average salary	$77,078	$64,447
Salary range	Between $58,000 And $101,000	Between $43,000 And $95,000
Highest paying City	Jersey City, NJ	Albany, NY
Highest paying state	New Jersey	New York
Best paying company	Nike	Meta
Best paying industry	Finance	Finance

Differences between change management analyst and workforce management analyst education

There are a few differences between a change management analyst and a workforce management analyst in terms of educational background:

	Change Management Analyst	Workforce Management Analyst
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Northwestern University	Northwestern University

Change management analyst vs workforce management analyst demographics

Here are the differences between change management analysts' and workforce management analysts' demographics:

	Change Management Analyst	Workforce Management Analyst
Average age	44	44
Gender ratio	Male, 51.2% Female, 48.8%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 8.2% Unknown, 4.5% Hispanic or Latino, 9.0% Asian, 13.1% White, 65.0% American Indian and Alaska Native, 0.2%	Black or African American, 8.4% Unknown, 4.5% Hispanic or Latino, 9.1% Asian, 10.1% White, 67.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	12%	12%

Differences between change management analyst and workforce management analyst duties and responsibilities

Change management analyst example responsibilities.

Manage the WPB as a training material to support the ERP training process.
Create and manage stakeholder SharePoint pages.
Manage content for project/department relate SharePoint sites.
Manage the Salesforce preparation for migration from GreatPlains to PeopleSoft and successfully execute said migration.
Monitor application and infrastructure change windows to ensure timely completion of implementation and checkout tasks.
Single point of contact for duration of change windows.

Workforce management analyst example responsibilities.

Manage and monitor agent performance using CMS to achieve optimal response for customer calls.
Direct daily departmental operations to ensure client metric requirements and internal SLA's are achieve.
Manage call center reports utilizing Avaya ACD, CMS, IEX and ensure accuracy and distribution compliance.
Manage forecasts and staffing coverage to ensure SLA's are met, attributing to awards receive based on performance.
Perform reviews of select teams and programs to determine whether VBA and federal policies and guidelines are effectively implement and manage.
Test IVR system to detect any issues, monitor real-time adherence and prepare and update various ACD reports for management.

Change management analyst vs workforce management analyst skills

Common change management analyst skills

Organizational Change Management, 14%
Project Management, 10%
Metrics, 8%
HR, 4%
Management Activities, 4%
ITIL, 4%

Common workforce management analyst skills

Call Volume, 9%
PowerPoint, 7%
Schedule Adherence, 5%
Data Analysis, 5%
Strong Analytical, 5%
SQL, 4%

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Change Management Analyst vs Workforce Management Analyst

Updated January 8, 2025

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