Chief communications officer vs director, customer relations

The differences between chief communications officers and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a chief communications officer and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $115,086 average annual salary of a chief communications officer.

The top three skills for a chief communications officer include crisis communications, external communications and CCO. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Chief communications officer vs director, customer relations overview

	Chief Communications Officer	Director, Customer Relations
Yearly salary	$115,086	$134,672
Hourly rate	$55.33	$64.75
Growth rate	8%	8%
Number of jobs	80,711	26,470
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a chief communications officer do?

A chief communications officer oversees internal relations and researches public employees. Most of the chief communications officers spend a massive amount of time interacting with the chief marketing officers of their organization. They are responsible for management issues and may offer risk management in industries that are prone to hazard, risk, and product failure. They provide wise counsel to the senior team whenever major decisions are debated. They act in many ways as representatives of many publics who are not in the room when these decisions are made. These officers also help the organization translate strategy to action.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Chief communications officer vs director, customer relations salary

Chief communications officers and directors, customer relations have different pay scales, as shown below.

	Chief Communications Officer	Director, Customer Relations
Average salary	$115,086	$134,672
Salary range	Between $63,000 And $208,000	Between $91,000 And $197,000
Highest paying City	-	Carson City, NV
Highest paying state	-	Nevada
Best paying company	-	California Resources
Best paying industry	-	Manufacturing

Differences between chief communications officer and director, customer relations education

There are a few differences between a chief communications officer and a director, customer relations in terms of educational background:

	Chief Communications Officer	Director, Customer Relations
Most common degree	Bachelor's Degree, 73%	Bachelor's Degree, 65%
Most common major	Communication	Business
Most common college	Stanford University	Stanford University

Chief communications officer vs director, customer relations demographics

Here are the differences between chief communications officers' and directors, customer relations' demographics:

	Chief Communications Officer	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 59.5% Female, 40.5%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between chief communications officer and director, customer relations duties and responsibilities

Chief communications officer example responsibilities.

Develop editorial content, seek concept and content clearance, and manage editorial calendar for an e-publication research by a subcontractor.
Create original content resulting in extensive media coverage and several million views through native Facebook video and YouTube.
Serve as representative to senior management team during community events and company spokesperson for division, including to nonprofit sector clients.
Direct internal communications tactics including newsletters, Intranet, domestic and international executive meetings, and special events.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Chief communications officer vs director, customer relations skills

Common chief communications officer skills

Crisis Communications, 9%
External Communications, 8%
CCO, 6%
Press Releases, 6%
Community Relations, 5%
Strategic Communications Plan, 3%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Chief Communications Officer vs Director, Customer Relations

Updated January 8, 2025

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