City collector vs collections, customer service

Differences between city collector and collections, customer service duties and responsibilities

City collector example responsibilities.

• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Work with CACS every day.
• Direct the management of the conversion of financial software for payroll and accounts receivable.
• Reference COC vehicle information system for vehicle information on unpaid tickets.
• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
Show more