City collector vs collections representative

The differences between city collectors and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a city collector and a collections representative. Additionally, a collections representative has an average salary of $34,015, which is higher than the $33,093 average annual salary of a city collector.

The top three skills for a city collector include COC, outbound calls and payroll. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

City collector vs collections representative overview

	City Collector	Collections Representative
Yearly salary	$33,093	$34,015
Hourly rate	$15.91	$16.35
Growth rate	-8%	-8%
Number of jobs	8,748	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

City collector vs collections representative salary

City collectors and collections representatives have different pay scales, as shown below.

	City Collector	Collections Representative
Average salary	$33,093	$34,015
Salary range	Between $24,000 And $44,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between city collector and collections representative education

There are a few differences between a city collector and a collections representative in terms of educational background:

	City Collector	Collections Representative
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

City collector vs collections representative demographics

Here are the differences between city collectors' and collections representatives' demographics:

	City Collector	Collections Representative
Average age	46	46
Gender ratio	Male, 39.3% Female, 60.7%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 13.6% Unknown, 4.1% Hispanic or Latino, 15.8% Asian, 3.8% White, 62.2% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between city collector and collections representative duties and responsibilities

City collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Work with CACS every day.
Direct the management of the conversion of financial software for payroll and accounts receivable.
Reference COC vehicle information system for vehicle information on unpaid tickets.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

City collector vs collections representative skills

Common city collector skills

COC, 76%
Outbound Calls, 15%
Payroll, 9%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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City Collector
City Collector vs Collections Representative

Updated January 8, 2025

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