Claim processing specialist vs customer retention specialist

The differences between claim processing specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claim processing specialist and a customer retention specialist. Additionally, a claim processing specialist has an average salary of $34,436, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a claim processing specialist include data entry, process claims and insurance claims. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Claim processing specialist vs customer retention specialist overview

	Claim Processing Specialist	Customer Retention Specialist
Yearly salary	$34,436	$33,422
Hourly rate	$16.56	$16.07
Growth rate	-4%	-4%
Number of jobs	55,392	204,538
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

Claim processing specialist vs customer retention specialist salary

Claim processing specialists and customer retention specialists have different pay scales, as shown below.

	Claim Processing Specialist	Customer Retention Specialist
Average salary	$34,436	$33,422
Salary range	Between $27,000 And $43,000	Between $26,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between claim processing specialist and customer retention specialist education

There are a few differences between a claim processing specialist and a customer retention specialist in terms of educational background:

	Claim Processing Specialist	Customer Retention Specialist
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Claim processing specialist vs customer retention specialist demographics

Here are the differences between claim processing specialists' and customer retention specialists' demographics:

	Claim Processing Specialist	Customer Retention Specialist
Average age	40	40
Gender ratio	Male, 20.3% Female, 79.7%	Male, 42.4% Female, 57.6%
Race ratio	Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 17.6% Asian, 7.5% White, 57.9% American Indian and Alaska Native, 0.6%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between claim processing specialist and customer retention specialist duties and responsibilities

Claim processing specialist example responsibilities.

Manage expedition of appeals via problem solving and collaboration with other departments.
Provide consumer-oriented health benefit plans, process all types of health claims knowledgeable of ICD-9 and CPT codes.
Process medical claims for Medicaid recipients via a state-fund Medicaid insurance carrier per plan guidelines and department procedures.
Ensure all work processes are compliant with various HIPAA regulations.
Train on how to utilize reference materials to determine diagnosis, CPT, or appropriate HCPCS codes for claims processing.
Provide speeches, educational information to various veterans organizations.

Customer retention specialist example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Claim processing specialist vs customer retention specialist skills

Common claim processing specialist skills

Data Entry, 12%
Process Claims, 10%
Insurance Claims, 7%
Inbound Calls, 6%
CPT, 5%
Medicaid, 5%

Common customer retention specialist skills

Customer Service, 20%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Satisfaction, 5%
Customer Complaints, 5%
Customer Accounts, 5%

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Claim Processing Specialist
Claim Processing Specialist vs Customer Retention Specialist

Updated January 8, 2025

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