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The differences between collections specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections specialist and a resolution specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $35,164 average annual salary of a collections specialist.
The top three skills for a collections specialist include customer service, patients and customer accounts. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Collections Specialist | Resolution Specialist | |
| Yearly salary | $35,164 | $38,984 |
| Hourly rate | $16.91 | $18.74 |
| Growth rate | -8% | -4% |
| Number of jobs | 40,277 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 45% |
| Average age | 46 | 40 |
| Years of experience | 12 | 12 |
As their name entails, collections specialists collect payments for the outstanding accounts receivables. Collections specialists list the names of those who were unable to pay their overdue bills based on their delinquency severity. They locate the customers through loan documents, background checks, credit bureau information, and other databases or paperwork. These specialists are expected to be excellent in their negotiation and communication skills. They should also be trustworthy, reliable, and act professionally to be considered as good specialists.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Collections specialists and resolution specialists have different pay scales, as shown below.
| Collections Specialist | Resolution Specialist | |
| Average salary | $35,164 | $38,984 |
| Salary range | Between $27,000 And $45,000 | Between $26,000 And $57,000 |
| Highest paying City | Boston, MA | Ewing, NJ |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | Kent Daniels & Associates | IBM |
| Best paying industry | Finance | Finance |
There are a few differences between a collections specialist and a resolution specialist in terms of educational background:
| Collections Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 34% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between collections specialists' and resolution specialists' demographics:
| Collections Specialist | Resolution Specialist | |
| Average age | 46 | 40 |
| Gender ratio | Male, 30.5% Female, 69.5% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 18.5% Asian, 3.7% White, 61.0% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |