Collector lead vs account representative

Differences between collector lead and account representative duties and responsibilities

Collector lead example responsibilities.

• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Assist department manager in hiring & training new team members on company expectations & FDCPA laws.
• Exceed monthly goals set by the client while following all guidelines with state laws and FDCPA.
• Complete monthly A/R account reconciliations with minimal reconciling items requiring resolution.
• Coordinate monthly inter-company A/R position with multiple operating units around the world.
• Utilize communication and negotiation skills to understand the customer s specific situation and assist them with determining the best repayment solution.
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Account representative example responsibilities.

• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
• Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
• Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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