Collector lead vs collections representative

The differences between collector leads and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collector lead and a collections representative. Additionally, a collector lead has an average salary of $99,625, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a collector lead include customer service, collection calls and payment arrangements. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Collector lead vs collections representative overview

	Collector Lead	Collections Representative
Yearly salary	$99,625	$34,015
Hourly rate	$47.90	$16.35
Growth rate	-8%	-8%
Number of jobs	6,919	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Collector lead vs collections representative salary

Collector leads and collections representatives have different pay scales, as shown below.

	Collector Lead	Collections Representative
Average salary	$99,625	$34,015
Salary range	Between $63,000 And $155,000	Between $26,000 And $42,000
Highest paying City	San Francisco, CA	San Ramon, CA
Highest paying state	Connecticut	California
Best paying company	Accenture	University of California, Berkeley
Best paying industry	-	Finance

Differences between collector lead and collections representative education

There are a few differences between a collector lead and a collections representative in terms of educational background:

	Collector Lead	Collections Representative
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Collector lead vs collections representative demographics

Here are the differences between collector leads' and collections representatives' demographics:

	Collector Lead	Collections Representative
Average age	46	46
Gender ratio	Male, 40.5% Female, 59.5%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 11.7% Unknown, 4.1% Hispanic or Latino, 21.2% Asian, 3.7% White, 58.8% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collector lead and collections representative duties and responsibilities

Collector lead example responsibilities.

Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Assist department manager in hiring & training new team members on company expectations & FDCPA laws.
Exceed monthly goals set by the client while following all guidelines with state laws and FDCPA.
Complete monthly A/R account reconciliations with minimal reconciling items requiring resolution.
Coordinate monthly inter-company A/R position with multiple operating units around the world.
Utilize communication and negotiation skills to understand the customer s specific situation and assist them with determining the best repayment solution.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Collector lead vs collections representative skills

Common collector lead skills

Customer Service, 16%
Collection Calls, 9%
Payment Arrangements, 7%
Credit Card Accounts, 6%
Delinquent Accounts, 6%
Outbound Calls, 5%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Office and Administrative Industry
Collector Lead
Collector Lead vs Collections Representative

Updated January 8, 2025

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