Collector lead vs collections specialist

Differences between collector lead and collections specialist duties and responsibilities

Collector lead example responsibilities.

• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Assist department manager in hiring & training new team members on company expectations & FDCPA laws.
• Exceed monthly goals set by the client while following all guidelines with state laws and FDCPA.
• Complete monthly A/R account reconciliations with minimal reconciling items requiring resolution.
• Coordinate monthly inter-company A/R position with multiple operating units around the world.
• Utilize communication and negotiation skills to understand the customer s specific situation and assist them with determining the best repayment solution.
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Collections specialist example responsibilities.

• Manage university A/R processes and enforce tuition payment policy.
• Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
• Review denied Medicare and Maine Medicaid insurance claims for accuracy.
• Analyze hospital insurance claims of individual patients for errors and contact major insurance carriers for claims dispute resolution.
• Analyze accounts for patients ineligible for private insurance, Medicare or Medicaid and indicating inability to pay balance.
• Possess effective persuasion and negotiation skills, excellent interpersonal and communications skills with the ability to deliver quality customer service.
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