Collector lead vs student loan collector

Differences between collector lead and student loan collector duties and responsibilities

Collector lead example responsibilities.

• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Assist department manager in hiring & training new team members on company expectations & FDCPA laws.
• Exceed monthly goals set by the client while following all guidelines with state laws and FDCPA.
• Complete monthly A/R account reconciliations with minimal reconciling items requiring resolution.
• Coordinate monthly inter-company A/R position with multiple operating units around the world.
• Utilize communication and negotiation skills to understand the customer s specific situation and assist them with determining the best repayment solution.
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Student loan collector example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide effective and timely resolution whilst strictly adhering to the FDCPA regulations and policies.
• Supervise a group of 12 collectors and ensuring that FDCPA rules and regulations are followed.
• Maintain existing customer base by building strong relationships that includes contract negotiation and customer issue resolution.
• Research patient account information and make contact with insurance carriers to determine patient eligibility for Medicare benefits.
• Secure modification documents including HAMP and bank require documents.