Communications operator vs call out operator

The differences between communications operators and call out operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a communications operator and a call out operator. Additionally, a call out operator has an average salary of $32,733, which is higher than the $31,491 average annual salary of a communications operator.

The top three skills for a communications operator include patients, customer service and emergency situations. The most important skills for a call out operator are customer service, inbound calls, and emergency calls.

Communications operator vs call out operator overview

	Communications Operator	Call Out Operator
Yearly salary	$31,491	$32,733
Hourly rate	$15.14	$15.74
Growth rate	4%	-4%
Number of jobs	48,509	37,567
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	High School Diploma, 34%
Average age	53	53
Years of experience	2	2

Communications operator vs call out operator salary

Communications operators and call out operators have different pay scales, as shown below.

	Communications Operator	Call Out Operator
Average salary	$31,491	$32,733
Salary range	Between $24,000 And $40,000	Between $26,000 And $40,000
Highest paying City	San Francisco, CA	-
Highest paying state	California	-
Best paying company	City of Round Rock	-
Best paying industry	Government	-

Differences between communications operator and call out operator education

There are a few differences between a communications operator and a call out operator in terms of educational background:

	Communications Operator	Call Out Operator
Most common degree	Bachelor's Degree, 41%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Communications operator vs call out operator demographics

Here are the differences between communications operators' and call out operators' demographics:

	Communications Operator	Call Out Operator
Average age	53	53
Gender ratio	Male, 39.6% Female, 60.4%	Male, 31.5% Female, 68.5%
Race ratio	Black or African American, 14.6% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.3%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.5% Asian, 3.2% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	19%	19%

Differences between communications operator and call out operator duties and responsibilities

Communications operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Perform NCIC, DMV, warrant and missing person checks for police officers in the field.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Dispatch ambulances, tow trucks, fire department, aid cars, and other aid as requested, maintain appropriate record.
Utilize``new media,``including blogging, a collective photo site, intellipedia, and instant messaging.
Work dispatch for DPS Pecos and DPS San Angelo ,

Call out operator example responsibilities.

Manage patient's records and make sure they are protected under the HIPPA laws.
Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
Access databases containing sensitive information while following HIPPA policies and procedures.

Communications operator vs call out operator skills

Common communications operator skills

Patients, 14%
Customer Service, 14%
Emergency Situations, 6%
PBX, 5%
Public Safety, 4%
Non-Emergency Calls, 4%

Common call out operator skills

Customer Service, 20%
Inbound Calls, 18%
Emergency Calls, 13%
Telephone Calls, 7%
Outbound Calls, 7%
Customer Calls, 4%

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Office and Administrative Industry
Communications Operator
Communications Operator vs Call Out Operator

Updated January 8, 2025

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