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Communications operator vs communication center operator

The differences between communications operators and communication center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a communications operator and a communication center operator. Additionally, a communications operator has an average salary of $31,491, which is higher than the $30,490 average annual salary of a communication center operator.

The top three skills for a communications operator include patients, customer service and emergency situations. The most important skills for a communication center operator are customer service, emergency situations, and CCTV.

Communications operator vs communication center operator overview

Communications OperatorCommunication Center Operator
Yearly salary$31,491$30,490
Hourly rate$15.14$14.66
Growth rate4%4%
Number of jobs48,50955,730
Job satisfaction--
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 43%
Average age5353
Years of experience22

Communications operator vs communication center operator salary

Communications operators and communication center operators have different pay scales, as shown below.

Communications OperatorCommunication Center Operator
Average salary$31,491$30,490
Salary rangeBetween $24,000 And $40,000Between $23,000 And $39,000
Highest paying CitySan Francisco, CALos Gatos, CA
Highest paying stateCaliforniaMinnesota
Best paying companyCity of Round RockRockwell Collins
Best paying industryGovernmentTechnology

Differences between communications operator and communication center operator education

There are a few differences between a communications operator and a communication center operator in terms of educational background:

Communications OperatorCommunication Center Operator
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 43%
Most common majorBusinessCriminal Justice
Most common college--

Communications operator vs communication center operator demographics

Here are the differences between communications operators' and communication center operators' demographics:

Communications OperatorCommunication Center Operator
Average age5353
Gender ratioMale, 39.6% Female, 60.4%Male, 60.2% Female, 39.8%
Race ratioBlack or African American, 14.6% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.3%Black or African American, 14.3% Unknown, 4.0% Hispanic or Latino, 17.6% Asian, 3.7% White, 59.1% American Indian and Alaska Native, 1.4%
LGBT Percentage19%19%

Differences between communications operator and communication center operator duties and responsibilities

Communications operator example responsibilities.

  • Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
  • Perform NCIC, DMV, warrant and missing person checks for police officers in the field.
  • Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
  • Dispatch ambulances, tow trucks, fire department, aid cars, and other aid as requested, maintain appropriate record.
  • Utilize``new media,``including blogging, a collective photo site, intellipedia, and instant messaging.
  • Work dispatch for DPS Pecos and DPS San Angelo ,
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Communication center operator example responsibilities.

  • Interpret and respond to system messages through use of JES2, MVS, SDSF and automate commands.
  • Utilize Microsoft PowerPoint to create visual representations of banker diagrams; and graphic objects.
  • Maintain the mainframe job scheduling system monitoring CA7 production support, filling customer request for change orders.
  • Answer Lenel alarms, monitor CCTVs, conduct camera audits, conduct incidents reports and submit work orders.
  • Perform UNIX backups and report any necessary abnormalities.
  • Train new console operators on new Honeywell security system.
  • Show more

Communications operator vs communication center operator skills

Common communications operator skills
  • Patients, 14%
  • Customer Service, 14%
  • Emergency Situations, 6%
  • PBX, 5%
  • Public Safety, 4%
  • Non-Emergency Calls, 4%
Common communication center operator skills
  • Customer Service, 26%
  • Emergency Situations, 8%
  • CCTV, 6%
  • Incident Reports, 6%
  • Security Systems, 4%
  • Background Checks, 4%

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