Communications operator vs supervisor of communications

The differences between communications operators and supervisors of communications can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a communications operator, becoming a supervisor of communications takes usually requires 6-12 months. Additionally, a supervisor of communications has an average salary of $63,064, which is higher than the $31,491 average annual salary of a communications operator.

The top three skills for a communications operator include patients, customer service and emergency situations. The most important skills for a supervisor of communications are patients, developmental disabilities, and powerpoint.

Communications operator vs supervisor of communications overview

	Communications Operator	Supervisor Of Communications
Yearly salary	$31,491	$63,064
Hourly rate	$15.14	$30.32
Growth rate	4%	12%
Number of jobs	48,509	16,853
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 56%
Average age	53	43
Years of experience	2	12

What does a communications operator do?

A communications operator is responsible for receiving incoming calls from customers and clients and transferring them to the appropriate department for their needs and concerns. Communications operators perform administrative duties, such as organizing directory, updating customers' information on the database, and pulling-up reports. They also help agents in responding to the customers' inquiries and processing their requests. A communications operator must have excellent communication and organizational skills, especially in documenting calls for audits and references.

What does a supervisor of communications do?

The communications supervisor handles all internal and external communications of the company. This supervisor focuses on ensuring all communications are disseminated efficiently throughout the company. The communications supervisor also works on maintaining the image of the company through press releases, correspondence with customers, attractive quotations and witty lines for advertising, and many more. Through the communications supervisor, the company develops its voice to the public and establishes its face in the market.

Communications operator vs supervisor of communications salary

Communications operators and supervisors of communications have different pay scales, as shown below.

	Communications Operator	Supervisor Of Communications
Average salary	$31,491	$63,064
Salary range	Between $24,000 And $40,000	Between $42,000 And $93,000
Highest paying City	San Francisco, CA	Minneapolis, MN
Highest paying state	California	New Hampshire
Best paying company	City of Round Rock	AbbVie
Best paying industry	Government	Manufacturing

Differences between communications operator and supervisor of communications education

There are a few differences between a communications operator and a supervisor of communications in terms of educational background:

	Communications Operator	Supervisor Of Communications
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	Northwestern University

Communications operator vs supervisor of communications demographics

Here are the differences between communications operators' and supervisors of communications' demographics:

	Communications Operator	Supervisor Of Communications
Average age	53	43
Gender ratio	Male, 39.6% Female, 60.4%	Male, 54.8% Female, 45.2%
Race ratio	Black or African American, 14.6% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 3.8% White, 60.9% American Indian and Alaska Native, 1.3%	Black or African American, 11.8% Unknown, 4.8% Hispanic or Latino, 18.5% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 1.8%
LGBT Percentage	19%	11%

Differences between communications operator and supervisor of communications duties and responsibilities

Communications operator example responsibilities.

Manage busy company switchboard, operating PBX or private branch exchange systems to facilitate connections.
Perform NCIC, DMV, warrant and missing person checks for police officers in the field.
Supervise telecommunication operations and reinforce the confidentiality in telecommunications.
Dispatch ambulances, tow trucks, fire department, aid cars, and other aid as requested, maintain appropriate record.
Utilize``new media,``including blogging, a collective photo site, intellipedia, and instant messaging.
Work dispatch for DPS Pecos and DPS San Angelo ,

Supervisor of communications example responsibilities.

Develop and manage charitable services program with prescription assistance for patients ineligible for state or federal coverage.
Manage, create and edit internal and external communication collateral, providing high-level management copywriting and document creation support.
Operate a multi channel radio as well as the computer aid dispatch system (cad) and the NCIC computer systems.
Certify in both EMD and EFD.
Assist customers with over the phone EMD instructions.
Train and direct team members in both reservations and PBX departments.

Communications operator vs supervisor of communications skills

Common communications operator skills

Patients, 14%
Customer Service, 14%
Emergency Situations, 6%
PBX, 5%
Public Safety, 4%
Non-Emergency Calls, 4%

Common supervisor of communications skills

Patients, 16%
Developmental Disabilities, 10%
PowerPoint, 6%
CPR, 6%
CAD, 5%
EMS, 4%

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Communications Operator
Communications Operator vs Supervisor Of Communications

Updated January 8, 2025

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