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The differences between credit representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a credit representative, becoming a service representative takes usually requires 6-12 months. Additionally, a credit representative has an average salary of $39,268, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a credit representative include customer service, customer accounts and patients. The most important skills for a service representative are customer service, client service, and patients.
| Credit Representative | Service Representative | |
| Yearly salary | $39,268 | $33,692 |
| Hourly rate | $18.88 | $16.20 |
| Growth rate | -8% | -4% |
| Number of jobs | 73,520 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Average age | 39 | 40 |
| Years of experience | 2 | 12 |
Credit representatives are professionals who analyze the credit data and the financial statements of firms or individuals for the determination of the risk in lending money or extending credit. The representatives are tasked to prepare reports with credit information used in decision making. They manage credit files and process credit reports from different credit reporting sources. They also mentor and coach credit representatives newly hired in corporate procedures and policies. Also, they expand collection procedures and policies to lessen DSO parameter risk.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Credit representatives and service representatives have different pay scales, as shown below.
| Credit Representative | Service Representative | |
| Average salary | $39,268 | $33,692 |
| Salary range | Between $28,000 And $54,000 | Between $24,000 And $45,000 |
| Highest paying City | White Plains, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Systemax | Northern Trust |
| Best paying industry | Construction | Government |
There are a few differences between a credit representative and a service representative in terms of educational background:
| Credit Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between credit representatives' and service representatives' demographics:
| Credit Representative | Service Representative | |
| Average age | 39 | 40 |
| Gender ratio | Male, 29.5% Female, 70.5% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 8.3% Unknown, 2.7% Hispanic or Latino, 10.0% Asian, 7.8% White, 71.0% American Indian and Alaska Native, 0.3% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |