Customer care representative jobs in Cornelius, NC

Fintech Company Charlotte NC HYBRID- 3 days onsite 2 days remote Needed ASAP 6 month Contract+ Pay Rate 22. hr Customer Service - MUST HAVE BANKING EXPERIENCE IN CUSTOMER SERVICE WITH BANKING and MUST HAVE SALESFORCE EXPERIENCE The qualified Member Support Specialist candidate is a part of ***'s Member Success Team and will provide proactive member support for our most impactful products and services. This member- focused team player provides escalated application support and will be dedicated to resolving complex and/or priority member support issues while enabling product awareness and visibility. Performance is determined by our member experience along with the successful uptake of services and is measured by the ability to engage with members on a proactive basis across multiple channels. What You Get To Do: ● Become a Subject Matter Expert (SME) in evolving services and products to provide consistently excellent support to our members ● Respond to prioritized member requests across multiple channels, including email, chat, social and/or outbound phone support and enable cross-product member visibility ● Remote support for vendor partners to enable ongoing growth and a reduced escalation rate ● Partner with cross-functional teams to identify and prioritize members with intent to engage with our services, identify issues/feature requests and documentation or training requirements ● Other assigned tasks as needed to perform in this role. Our Ideal Candidate: ● 2-3 years of graduated member support service experience, financial institution preferred. Experience with product value add product/service awareness a plus ● Excellent customer service skills with a dynamic personality and member-focused approach who rejoices in member and team success ● Proactive peer mentor who identifies opportunities and takes initiative or ownership to address ● Proven experience in resolving complex customer issues and managing escalations with internal and external teams ● Effective communicator in both verbal and written communication. Excellent organization, detail oriented and high level of accuracy. ● Must be flexible and adaptable to work in a rapidly evolving environment ● Preferred experience with industry-standard case management tools (SFDC), bug tracking tools (JIRA), and reporting analysis to perform day-to-day support optimization and prioritization.

The Customer Service and Sales Representative (Bilingual: Spanish/English) engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then an Customer Service and Sales Representative position at Concentrix is just the right place for you! As a Customer Service and Sales Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service and Sales Representative (Bilingual: Spanish/English), you'll: Welcome customers to the brand and our variety of products Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally Assist customers with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs Listen attentively to our Member's needs, while demonstrating empathy and building rapport Deliver expert customer experiences with a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service and Sales Representative (Bilingual: Spanish/English) role include: The ability to read, write, and speak Spanish and English Fluently 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) us beneficial A High School Diploma (or equivalent) Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Computer proficiency (including knowledge of windows-based application) WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary range for this position is $20.46/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), paid time off and holidays, and paid training days. We accept applications on an ongoing basis. Paid training and performance-based incentives Lucrative employee referral bonus opportunities Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) A modern, state-of-the-art office setting with advanced technologies and a great team REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Representative plays a critical role in supporting the end-to-end client lifecycle-from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests. You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client Service Representative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence. What will you be doing? Client Onboarding & Data Management Collect and organize client data to support onboarding, renewals, and program changes. Maintain accurate records in internal systems, ensuring data integrity and audit readiness. Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience. Placement & Renewal Support Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities. Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details. Track key renewal milestones and ensure timely completion of all deliverables. Proposal & Binding Develop draft client proposals, including financing options, coverage summaries, and supporting documentation. Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems. Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients. Billing & Accounting Coordination Partner with accounting teams to manage invoices, allocations, and fee agreements. Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings. Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders. Policy Issuance & Documentation Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time. Review endorsements, renewals, and policy documents for completeness and accuracy. Maintain organized documentation in line with audit, compliance, and data standards. Ongoing Client Service Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients. Conduct audit checks and assist with ad hoc client reporting or analysis as requested. Respond promptly to client inquiries, providing clear, professional, and solution-oriented communication. Key Skills & Competencies Client Focus: Committed to delivering timely, accurate, and high-quality service. Organizational Skills: Able to manage multiple deliverables and priorities with attention to detail. Communication: Strong written and verbal communication for collaborating across clients, carriers, and internal teams. Problem-Solving: Skilled at identifying issues and resolving them efficiently and diplomatically. Technical Proficiency: Comfortable working in insurance management systems (Epic, AMS360, or similar) and Microsoft Office tools. Team Collaboration: Works effectively as part of a client service team, demonstrating reliability and initiative. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience. 2+ years of experience in insurance operations, client servicing, or administrative support preferred. Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus. Strong organizational and communication skills with a client-service orientation. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Maddie Cakes Bakery is a delightful bakery and coffee shop that specializes in sweet treats, cupcakes, cookies, custom cakes, and everything in between. Our amazing coffee is brewed from local coffee beans provided by Magic Beans in Winston Salem. We take pride in providing a warm and welcoming atmosphere for our customers to enjoy our delicious offerings. Role Description This is a full-time, on-site role located in Advance, NC. The Customer Service/Barista will be responsible for greeting and assisting customers, preparing and serving coffee and bakery items, maintaining a clean and organized work area, and providing excellent customer service. The role includes taking orders, processing payments, and ensuring customer satisfaction. The candidate will also be expected to adhere to food safety and hygiene standards. Tips will be given in this position on top of pay that starts at $13/hr. Qualifications Possess strong Interpersonal Skills and excellent Communication skills Experience as a Barista and in Food Preparation- Preferred but not required. Adept at providing exceptional Customer Service Ability to work in a fast-paced environment and manage multiple tasks High school diploma or equivalent Previous experience in a bakery or coffee shop is a plus Flexibility to work various shifts, including weekends and holidays 2 Saturdays are required- 8:30am-4:30pm A positive attitude and a passion for customer service

Job Description Call Center Representative About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers. As we continue to grow, we're expanding our Call Center Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence-we want to hear from you! JOB SUMMARY To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Why SPAR? Work Environment: Hybrid position based in Charlotte, NC Competitive Pay: $15-$18 an hour based on experience DailyPay - work today, get paid tomorrow Free Enrollment required Career Growth: Ongoing learning and development opportunities Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect Responsibilities: Respond to customer inquiries Answer high volumes of calls and place outbound calls Process credit card transactions Handle and resolve customer complaints Complete call logs and reports Detailed order notes (within the work order system) Creating, Requesting and Delivering COI (insurance documents) Use of Text Request Software with customers and SPAR Technicians Use of Google Maps to better understand geography of orders Cross Training for Dispatcher responsibilities and filling in when required Flexibility is a MUST. Must have a dedicated, quiet, - distraction free work area. Must have high-speed internet service Qualifications: Education: GED or High school diploma Knowledge of computers, including e-mail and word processing abilities. 1-2 years of customer service experience (Preferred) Communication skills - verbal and written Listening skills Problem analysis and problem-solving Attention to detail and accuracy Data collection and ordering Customer service orientation Bilingual/Spanish speaking desirable Flexibility with schedule We Are an Equal Opportunity Employer SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. Provide solutions-based approaches to retain customers who are considering service cancellation. Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services. Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. Consistently improve retention rates and achieve retention goals. Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. What We're Looking For: Upbeat personality and a fun, positive attitude 1-2 years previous customer retention experience Strong customer service and people skills Ability to consistently meet and exceed performance targets Coachability with a desire to grow professionally Ability to work a flexible schedule, including weekends Experience with CRM system such as SalesForce is a plus, but not required Exceptional sales skills are a plus, particularly with strong upselling and closing abilities What's In It For You: $50,000 to $80,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Customer Retention Specialist | Ripple Fiber Join Our Team as a Customer Retention Specialist! Do you have a passion for turning customer challenges into success stories? Ripple Fiber is seeking an energetic and empathetic Customer Retention Specialist to join our growing team. In this role, you'll be the voice of reassurance and problem-solving for customers - restoring confidence, preventing cancellations, and ensuring every experience with Ripple Fiber leaves a lasting positive impression. If you thrive in fast-paced environments, excel at building trust, and enjoy transforming tough conversations into wins, we want to meet you! About Ripple Fiber Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people's lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective. We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future. Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states. About our Culture We are a dynamic fast-growing, fast-paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development. About the Role As a Customer Retention Specialist, you'll play a pivotal role in preserving customer relationships and driving long-term satisfaction. You'll serve as both advocate and problem-solver, ensuring every customer interaction reinforces Ripple Fiber's promise of reliability, empathy, and excellence. Responsibilities: Handle inbound and outbound calls with customers experiencing service concerns, installation issues, or expressing intent to cancel. Use active listening and discovery to understand customer pain points and offer personalized solutions or retention incentives that rebuild trust and loyalty. Collaborate cross-functionally with Sales, Field Operations, and Billing teams to resolve escalations swiftly and accurately. Communicate with empathy, professionalism, and confidence, ensuring customers feel heard and valued. Present tailored retention offers and troubleshoots technical or process issues that could impact customer satisfaction. Accurately document all customer interactions, follow-ups, and resolutions in internal systems. Track and manage follow-up commitments within established SLAs to ensure issues are closed with care and urgency. Maintain a comprehensive understanding of Ripple Fiber's products, coverage, and customer journey to provide expert guidance. Consistently meet or exceed individual and team performance goals for retention, customer satisfaction, and resolution efficiency. Qualifications & Requirements: High school diploma or equivalent required. Minimum of 2 years of retention experience. Strong problem-solving and negotiation skills with a customer-first mindset. Strong verbal communication, negotiation, and problem-solving skills. Demonstrated ability to manage competing priorities and stay composed under pressure. Empathetic, customer-first mindset with a passion for resolving issues effectively. Proficiency in CRM tools and documentation practices. Bilingual fluency is a plus. What We Offer Competitive base pay with performance-based incentives. Comprehensive benefits package, including medical, dental, vision, and 401(k). Opportunities for advancement within a rapidly expanding organization. Ongoing professional development and training programs. A collaborative, inclusive culture that values innovation and integrity. Ready to Make Every Customer Count? If you're ready to play a key role in keeping customers connected and satisfied, apply today! Submit your resume and cover letter to join Ripple Fiber's mission of delivering world-class internet with a personal touch. Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving. What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role * Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques. * Building long-term relationships and providing customer-centric solutions tailored to business needs. * Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services. * Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction. * Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers. Working Conditions * Normal office environment. Required Qualifications Education * High school diploma or equivalent Experience * 1 year of sales experience or 2 years call center experience Technical Skills * Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support. * Proficiency in understanding and explaining business telecom services. Skills & Abilities * Strong verbal and written communication skills in English and Spanish to interact professionally with customers and team members. * Ability to build long-term customer relationships and consistently achieve sales targets. * Flexibility to work varied schedules, including nights, weekends, and holidays. * Empathy and professionalism to handle customer concerns with tact and understanding. Preferred Qualifications * Sales knowledge of complex services such as Hosted Voice and Cloud Services. * Experience with CSG billing software. * B2B sales experience in telecommunications or premise-based voice and data products. * 2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs. #LI-CB3 SRT100 2025-67074 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Description We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can. Requirements As part of the day-to-day operations, the associates will be expected to perform the following: Manage customer accounts for their end-to-end service activation. Informing customers about the process scheduling of appointments and service activation Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer Engage customers by utilizing effective questioning techniques to identify issues Time management and the ability to prioritize workloads to meet targets Meet all productivity and quality performance measures related to the role To be successful you will have: Proven experience working in a fast-paced call center or customer service environments Customer-centric and should be committed to improving customer experience. Possess effective problem-solving skills and have the ability to deliver timely resolution. Ability to work under pressure and handle difficult customers. Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business. Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role Excellent listening skills, being able to listen effectively and understand customers' issues. Benefits About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at *******************************. Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description Customer Success Representative Employment Type: Full-Time About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed. Key Responsibilities Serve as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes Qualifications Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We Offer Competitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

Description: ABOUT US: Quality Enclosures, Inc. manufactures the highest quality shower enclosures and tempered glass with unmatched customer service. Consisting of multiple tempering and manufacturing facilities throughout the eastern United States, Quality Enclosures is a family-owned and operated company devoted to our employees - YOU make us the best at what we do! The Quality Enclosure philosophy is “hire to retire” and we're excited to have you join our growing family. POSITION SUMMARY: As a key member of the senior management team, the Mid-Atlantic Director of Operations is responsible for the overall operational performance and business results of manufacturing and transportation operations in Albemarle, NC; Marietta, GA; and Murfreesboro, TN. This role provides strategic and hands-on leadership across operations, safety, quality, and transportation to ensure consistent execution of company objectives. Reporting directly to the Chief Operating Officer, the Director of Operations has full accountability for budgets, staffing, payroll, production planning and scheduling, and execution of all manufacturing activities. Success in this role is measured through disciplined focus on SQDC-Safety, Quality, Delivery, and Cost-with an unwavering commitment to employee safety, product excellence, on-time delivery, and sustainable profitability. KEY RESPONSIBILITES: Operational & Strategic Leadership Provide leadership and oversight for manufacturing operations, quality, safety, and transportation across multiple locations. Translate organizational strategy into executable operational plans, ensuring alignment with corporate goals. Establish functional objectives, KPIs, and scorecards to drive accountability and performance. Advance operational excellence initiatives through data analysis, trend evaluation, and continuous improvement. Performance Management & Reporting Document and communicate daily and weekly operational performance using established tools, including operations scorecard, daily operations update reports, POO updates and FG reporting. Analyze performance metrics and recommend corrective actions to improve efficiency, quality, delivery, and cost control. Safety & Compliance Lead all aspects of workplace safety, fostering a culture where safety is a core value and shared responsibility. Ensure ongoing teammate education, awareness, and compliance with safety policies and procedures. Manage accident response and investigation processes, including first-call responsibilities, root-cause analysis, and reporting. Maintain compliance with OSHA, DOT, and other applicable federal, state, and local regulations. Anticipate emerging regulatory requirements and implement proactive compliance measures and internal controls. Quality & Continuous Improvement Establish and execute production, quality, productivity, and safety strategies that support consistent, high-quality output. Partner with cross-functional teams to drive organizational excellence and continuous improvement initiatives. Share insights, best practices, and recommendations to support strategic decision-making. Transportation & Fleet Management Collaborate closely with the transportation department to effectively manage fleet operations. Ensure safe, compliant, and cost-effective transportation operations that support on-time delivery commitments. People Leadership & Development Build, lead, and develop high-performing teams through coaching, accountability, and performance management. Promote and model the Quality Enclosures brand, values, and culture across all locations. Support talent development through training, professional development, and succession planning. QUALIFICATIONS: Required Minimum 5+ years of progressive leadership experience in a manufacturing environment. Demonstrated success leading multi-site operations and driving measurable results. Strong change-management capability with the ability to lead through growth and transformation. Proven strengths in analytical thinking, decision-making, organization, and attention to detail. Excellent leadership, coaching, and communication skills. Preferred College degree or technical education. Experience with manufacturing operations, safety programs, and DOT regulations. PHYSICAL DEMANDS: Ability to work effectively in both production and office environments. Frequent standing, walking, and sitting throughout the workday. Flexibility to work extended or non-standard hours as business needs require. Ability to wear required Personal Protective Equipment (PPE) and maintain strong situational awareness. This includes but is not limited to, the duties and responsibilities noted above. The essential functions of this job description are not exhaustive and may be supplemented. Quality Enclosures is an EOE / Drug-Free Workplace Requirements:

The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Charlotte Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us. Job Responsibilities: Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures. Selling apparel in the trackside souvenir stand Completing the check-in process with our customers Taking guest photos Support opening and closing functions when needed Provide excellent customer service by anticipating customer needs Required Qualifications: Proficient with Computers and Microsoft Office Applications Able to work Weekdays and Weekends Remain upright on the feet, particularly for sustained periods of time At least 16 years of age Compensation/Benefits: Flexible schedule Base pay with both commission and bonus opportunities based on performance Paid travel opportunities Exclusive NASCAR Racing Experience opportunities offered to employees! This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks! Charlotte Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply) 2026 Track Dates February 7, 21 March 7,28 April 18,25 May 2,25,30 June 6,20,21 July 18th August 22,29 September 12th October 17,18,24,25 November 14 **LOOKING TO WORK MORE??? Additional dates available with travel team opportunities. Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.

The Business Premier Service Consultant assists Business customers with requests, questions, and concerns on all products and services offered by the Company (ex: billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, credit checks, service activations and changes, receivables management/collections, relocations, combined bill, after hours inquiries, and pre-paid services). Requires excellent communication and follow-up on progress with complex issues. Customer interaction may result from direct calls from customers, transferred callers or the resolution of trouble tickets. May resolve inquiries received via telephone, e-mail, e-care, correspondence, TTY, and on-line chat. Must possess a working knowledge of a broad range of Voice and Data products/services. Must have the ability to use various tools and systems to effectively and accurately research, troubleshoot, problem solve, and educate others. Sell products and services offered by the Company. May support end users in areas such as billing and equipment. May also interact with enterprise customers and their IT managers on the installation & configuration of AT&T Mobility software as well as configuration of devices. May support returns, exchanges, upgrades, accessory orders or missing order requests. May perform Accounts Receivable work for several hundred corporate or government accounts at one time, working with Sales and Service Management teams to determine the best approach for collections of past due dollars (also supports small business accounts). May process credit applications and activate service. Coordinates with all sales channels for retention efforts on existing customer base. May be responsible for leading projects, and performs other duties as assigned by management. Responsibilities within the Business Premier Service Consultant role also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include, but are not limited to sales, saves, high value customers, billing and adjustment teams, advanced technical support, and/or complex collections work. Exhibits in-depth knowledge of all systems, products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues. Maintains appropriate records, prepares required reports, and updates customer accounts on a computer terminal. Develops a proven track record of resolving issues and retaining customers. It is critical & significant to recognize & provide for the following: - The AT&T environment is constantly evolving to meet customer and competitive demands and will continue to do so; we need the flexibility to evolve with it. - Customer interactions that are viewed as requiring “specialized” skills today may be mainstreamed tomorrow as we continue to drive tools and technology to enable first call resolution at the frontline. General functions - Answers customer/client requests or inquiries concerning services and products and reports problem areas. - Utilizes various systems and tools to assist and service customers. May include bulk ordering & care maintenance requests. - Continually maintains working knowledge of all company products, services and promotions. - Make recommendations according to customer's needs. - Utilizes operational systems to process purchases of all products and services. - Handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. - Handles credit checks, service activations and changes, and all duties related to receivables management/collections. - Sell all services and products offered by the Company; handles inquiries and on data products, services, billing, and troubleshooting. - May handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid service. - Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.) - Provides support for products and services offered by the Company. - Assists customers with products and services such as but not limited to laptop connect services: Including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications. - Handles less routine & repetitive matters and more complex troubleshooting scenarios. - Identifies, tracks & trends issues to assist in root cause elimination. - Proactively engages T3 support (network and IT) to address & resolve issues. - Engages third party vendors and suppliers as needed to address service faults & provide customer resolution. - Remains proficient in all billing, rate plan and feature matters. - Able to communicate effectively, both verbally and in writing. Essential functions for this role: - May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. - Ensure work area is maintained in a clean and professional environment. - Handles executive escalations to the office of the president as well as any other escalation as directed by management. - Handles regulatory escalations. - Demonstrates proficiency in all billing and technical matters to efficiently assist customers & resolve the escalation. - Coordinates effectively with other departments as needed to resolve customer issue. - Communicates professionally and effectively with other departments and customers. - May handle complex tickets/cases from internal partner teams. - May support multiple business chats in a concurrent environment. Preferred qualifications: - At least one year customer service experience preferred. - Call Center experience preferred. - Advance Typing/keyboarding skills preferred. Special job requirements: - Specific job assignments may require day, evening, weekend, or holiday hours. - Overtime may be required. - Flexibility to work any schedule during hours of operation is essential: M-F: 7:45 AM-7PM ET Physical requirements: Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business. - Desire to work onsite in one of our call centers. Basic qualification test: -Applicants will be expected to pass any assessments or tests associated with the position. Training: Classroom training On-the-job training Training content, call types and responsibilities may change over time at the discretion of the company as the business evolves and our software, technology & tools advance. - Continued investment will be made in the self-service options we provide to our customers, eliminating the need for the customer to call in for service and allowing customers to self-service in additional areas. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. What's in it for you? In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. We offer paid training as well as resources to encourage your career growth. Our Business Premier Services Consultant earn between $17.83 - $22.98 per hour, plus commissions based on productivity. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: - Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Career possibilities are limitless with AT&T. Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, , the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Relevant Material Job Duties for which Criminal History may have a direct adverse, and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment: Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Apply Now and start your future with us! Weekly Hours: 40 Time Type: Regular Location: Charlotte, NC It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Weekly Hours: 40 Time Type: Regular Location: Charlotte, North Carolina It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Room 2 Roof is a leading Roofing & Storm Restoration contractor located in Salisbury NC who specialize in Hail, Wind and Water Damage Insurance Restoration and are Licensed General Contractors in several States. Job Description Current Sales Reps are making $10k+ each month, in addition to company trips, weekly contests for cash/Ipads, company dinners, etc. We have an endless amount of leads being produced on a weekly basis from our marketing and telemarketing department that need to be assigned to reps frequently. If you are ready to make BIG COMMISSIONS this year in sales, please your resume to schedule an interview. Qualifications Do You Qualify? Must be able to sell and close contracts! Perform property inspections Assist homeowners with filing insurance claims for storm damage Work with insurance adjusters Must be able to climb on ladder and perform roof inspections Past construction or trades experience helpful - SALES EXP VERY HELPFUL!!!!!!! Must have own vehicle - prefer truck or utility vehicle Industry specific sales training provided Must be energetic, social and have great people skills Work your own hours/schedule Additional Information R2R is going to hire the best candidate possible regardless of race, gender, age, weight or sexual preference. Will that be you?? Send us your resume and a cover letter that describes how you are a fit and lets make some magic happen.

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started! LCR is looking for a Customer Service Representative who will be making and receiving calls to and from both current and prospective customers. Apply today if you: Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both. Assist customers in selecting the products and services that best suit their technology and communications goals and help to set up the account. Process upgrades, downgrades, new product purchases and facilitates delivery and installation efficiently and effectively. Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities. Have the opportunity to engage in continuous professional development training sessions and participate in dynamic team-based company culture. Requirements 1-2 years in a customer-based role Excellent interpersonal skills, tact, and a track record of success with customer-facing roles Ability to handle pressure, prioritize, and multi-task during the course of a business day Tech-savvy, or the ability to pick up concepts quickly Enthusiasm and aptitude for learning new skills About Lehman Consulting & Recruiting LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Classic CDJR South Charlotte is hiring for business development coordinators to join our team! Do you enjoy meeting new people and helping out customers? Are you passionate about delivering an excellent customer service experience? Do you have an outgoing personality and enjoy cultivating new relationships? Do you enjoy speaking with customers? If you answered yes, we want to talk to you! WE OFFER: Health, Dental, Medical 401K Paid Time Off Employee Purchase program Opportunity for Growth and Advancement RESPONSIBILITIES: Handle all incoming internet email leads and internet phone leads Work with internet leads accordingly to set an appointment for a proper vehicle demonstration Direct customers to product information resources, including those available on the internet Deliver inquiries/messages intended for other sales personnel and departments promptly REQUIREMENTS: Good verbal and written communication skills Self-motivation Proficiency with Microsoft Word, Excel, and Outlook Drive to hit sales quotas and goals EXPERIENCE REQUIRED About the Dealership Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated, we are proud to have grown from 1 store to 35. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often. In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees' college education! We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another. Call Center Specialist - Monday-Friday (10AM-7PM) The Afterhours Call Center Specialist will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office communicating on computer and on telephone to customers and coworkers. Essential Functions: Answer phone calls from customers and field staff; provide service excellence Actively promote and enhance the customer service experience in accordance with company expectations Enter service requests accurately in company software Develop a strong team relationship with Co-Workers, internal and external Dispatching when / if required due to an escalated emergency from customer Qualifications: The ability to prioritize in a fast-paced environment with strong accuracy and attention to detail Strong verbal and written communication skills, good reading comprehension Able to multitask and be detailed in written communication Strong computer skills with Microsoft Office and other company-related software High school diploma or GED required Minimum of 1 year of experience in a customer service/call center environment Benefits: Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance Strong 401(K) match Ongoing training and career development opportunities Paid time off DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Job Description CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. Provide solutions-based approaches to retain customers who are considering service cancellation. Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services. Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. Consistently improve retention rates and achieve retention goals. Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. What We're Looking For: Upbeat personality and a fun, positive attitude 1-2 years previous customer retention experience Strong customer service and people skills Ability to consistently meet and exceed performance targets Coachability with a desire to grow professionally Ability to work a flexible schedule, including weekends Experience with CRM system such as SalesForce is a plus, but not required Exceptional sales skills are a plus, particularly with strong upselling and closing abilities What's In It For You: $50,000 to $80,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director