Customer care representative jobs in East Lansing, MI - 530 jobs

This role is focused on driving customer-centric improvements and optimizing service delivery within the Customer Success Team. Using data to understand customer behavior, the Specialist II, Customer Success will identify trends and improve customer satisfaction and retention by providing data-driven insights, creating reports, and collaborating with other departments such as Operations, Sales, and Marketing. It will also support strategic projects aimed at improving the customer experience by gathering and analyzing business requirements, identifying opportunities for improvement, and designing solutions that meet business needs. Key responsibilities include data analysis, KPI tracking, reporting, and leveraging customer success platforms. Essential skills include strong data analysis capabilities, knowledge of key performance indicators (KPIs), and excellent communication and process design abilities.

Job Description This role combines relationship management, proactive renewal outreach, and light sales to ensure clients stay protected, informed, and satisfied. Youll be the voice clients trust for guidance, coverage questions, billing assistance, and policy improvements. Benefits Annual Base Salary + Commission Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities -Manage customer interactions by phone, text, and email with professionalism and empathy -Handle policy renewals, coverage changes, and billing inquiries -Identify opportunities for cross-sells, upsells, or bundling (Auto/Home/Life) -Retain existing customers through excellent service and timely follow-up -Support producers and the agency owner with lead management and quoting -Maintain accurate client files and activity logs in our CRM system -Collaborate with the team to improve processes and client experience Requirements -Strong communication skills both verbal and written -Detail-oriented and able to manage multiple priorities efficiently -A problem-solver with a positive, team-focused attitude -Comfortable working with computers, CRM tools, and carrier systems -Prior insurance experience (preferred but not required) -Active Property & Casualty license (or willingness to obtain one)

OBJECTIVE Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives. RESPONSIBILITIES Commercial Service Center Representative Responsibilities Complete service requests on commercial policies including certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Analyze and complete commercial service activities within the authority limit. Identify risks requiring underwriter evaluation and approval, and assign such risks based on guidelines, procedures, and service standards. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. QUALIFICATIONS Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. Minimum of one year insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid driver's license with an acceptable driving record. Designations in CISR, AINS, or CIC required, or actively being pursued. Must be willing to pursue self-development training including but not limited to insurance, policy rating and coverages, processing and procedures training, computer training, and customer service training. P/C License required or obtained within 90 days of employment. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

Job DescriptionDescription: Ayers Basement Systems is a regional leader in foundation repair and waterproofing, dedicated to doing things differently. Our mission is to redefine the industry by breaking free from the status quo. We wholeheartedly invest in our employees, providing them with the tools, knowledge, and growth opportunities they need to thrive in their roles. Together, we create a fulfilling environment where we deliver remarkable experiences for our customers each day, offering them peace of mind and changing their perception of contractors. Our purpose isn't just displayed on a wall; it guides how we perform our jobs each day. How you will create impact: Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care. Share our services and illuminate how they can transform the challenges customers face in their homes. Arrange and schedule installation and service appointments for our dedicated sales and service teams. Accurately document discussions, including notes and pictures related to our customers' needs. What makes you stand out: Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required). Proven history of customer service at the same company. Driven and self-starter mentality with a willingness to do whatever it takes to achieve goals. A combination of education and experience that shows a proven track record in this field. Enjoys working in a high-pressure, fast-paced environment. Experience in CRM systems, handling logistics, scheduling, and managing calendars. What you can expect: A positive and thriving work culture - Ayers Basement Systems was named a Top Workplace in Michigan in 2023 and 2024, and 2025! No cold calling - all leads are provided to you. A starting hourly rate of $20-24 per hour A set schedule within our business hours - Monday - Thursday (7:30am-7pm) and Friday (7:30am-5pm) 1-2 Saturdays a month (9am-1pm) Full benefits (health, dental, vision) 401k Plan PTO and holidays off Ability to pass a pre-employment background check and drug screening. Other known titles: Customer Experience Representative Call Center Representative Client Services Specialist Membership Coordinator Member Services Specialist Customer Support Member and Guest Services Requirements:

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17 - $20 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kentwood, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Base Pay Included with opportunities for Bonuses and Incentives! With our paid training program and supportive team you'll start your new career by learning and executing these responsibilities: - Sales and marketing - Team leadership and development of sales personnel - Campaign marketing and sales strategies for clients - Sales Management - Account Management - Administrative responsibilities - Customer Sales Qualifications Immediate Growth. We only Promote from within. No outside or inorganic growth. We conduct Sales and Marketing for our Fortune 100 and Fortune 500 client base and train the Nation's future Executives, CEO's and Employers. No Business to Business, Door to Door or telemarketing sales involved. Requirements - Ability to learn and have a great student mentality - Competitive and team oriented - Driven to achieve success in an industry that is already growing - Able to Motivate others - Enjoys a fun environment - Displays great attitude - Sales experience wanted, not required - Maintains great work ethic - Highly Accountable - Demonstrates a high level of integrity - Socially adaptable - Sports minded No prior experience is necessary! We'll train you! Apply today to start your new career tomorrow! Additional Information All your information will be kept confidential according to EEO guidelines.

As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction. Key Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing accurate information about our products and services to customers - Maintaining customer records and updating information as needed - Collaborating with other departments to ensure customer needs are met - Identifying and escalating complex customer issues to the appropriate team members - Following up with customers to ensure their satisfaction and address any additional concerns - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Maintaining a positive and professional attitude at all times, even in difficult situations - Striving to meet and exceed customer satisfaction goals Qualifications: - High school diploma or equivalent required; college degree preferred - Previous customer service experience preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and other computer applications - Ability to adapt to changing situations and learn new processes quickly - Strong attention to detail and organizational skills - Ability to work independently and in a team environment - Willingness to work flexible hours, including evenings and weekends if needed we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Call Center Representative position.

Work for an employer who loves you back! Cornerstone Care, a Federally Qualified Health Center (FQHC), with locations throughout Southwestern Pa., is seeking n Integrated Care Coordinator to join our team. Make a difference as we seek those who want to assist us in fulfilling our mission: "To improve the health of our patients and the residents of our community, with special concern for the underserved." Cornerstone Care has a long history of serving patients in our region and with over 24 million dollars in annual revenues. You can join a dynamic team of professionals where your contributions and voice make a difference. We are the best family care center across Southwestern PA and Northern WV for affordable healthcare. Cornerstone Care is seeking an Integrated Care Coordinator for our Mt. Morris location. OSITION QUALIFICATIONS: Bachelors degree in Psychology or Social Work; Behavioral Health and/or Medical Clinical Experience. KNOWLEDGE/EXPERIENCE/SKILLS: Must possess knowledge or experience in behavioral health as well as basic medical knowledge. Previous outpatient clinic work experience preferred but not required. DUTIES AND RESPONSIBILITIES: A. Patient Care Assists in the detection of at risk patients who could potentially require further Mental Health and Substance Abuse screening during daily primary care team huddles Performs advanced screening of primary care/ psychiatry / counseling patients for various Mental Health and Substance Abuse Disorders Provides a range of services including screening for social determinants of health, substance abuse, connecting patients with a need to the appropriate services for them, assessing barriers to completing treatment plans; And/or common conditions, assessments and interventions related to chronic disease management. Performs brief behavioral and cognitive interventions and conducts motivational interviewing to develop behavioral strategies aimed at symptom reduction Provides psychoeducation and/or medical education materials for patients and their support systems Triages patients with severe or high-risk behavioral health or substance abuse issues and refers such patients to mental health and substance abuse specialists as appropriate Facilitates and oversees referrals to outpatient and inpatient treatment programs and supports a smooth transition into treatment Performs brief, limited follow-up visits for selected patients and contacts patients post hospitalization when appropriate Assists in preventing relapse or morbidity in conditions that tend to recur over time Assists patients with medication adherence and disease self-management techniques as needed Provides consultation to Primary Care or Behavioral Health Providers both onsite and by phone to enhance understanding of the patient and provide decision support for treatment planning and symptom monitoring Maintains a visible presence in the Community Health Center and participates in clinical staff meetings and Quality Improvement activities as required B. Training: Educates Primary Care Team in recognizing and treating Mental Health and Substance Abuse disorders using basic principles of brief behavioral and cognitive interventions Assists in training the Medical Assistants and Primary Care Providers to feel more comfortable handling crisis situations and possible suicidality Assists in training the Psychiatry and/or Medical Assistants on making referrals for treatment when the Clinical Specialist is not available. Assists in training the Psychiatry and/or Medical Assistants and Primary Care Providers in Mental Health laws and regulations C. Administrative Reports quality improvement measures required for Grants, UDS and Meaningful Use Aids in capturing program evaluation and fidelity measures Participates in the Quality Management Program and Policies and Procedures of the Psychiatry and Counseling Department, maintains performance improvement standards, policies, and procedures that ensure safe and therapeutically effective and preventative mental health care and continuity of that care for patients and their families. Cornerstone Care is a Non-Profit, Federally Qualified Health Center with 14 locations and a mobile unit, serving communities throughout Southwestern Pennsylvania, and Northern West Virginia. Our mission is to improve the health of our patients and all the residents of the communities we serve, with special concern for the medically underserved and low-income populations. Cornerstone Care offers: Medical insurance, dental and vision coverage, life insurance, long-term disability insurance, 403 B retirement, flexible spending accounts for medical and dependent care, credit union, and a variety of additional voluntary benefits as well as a generous time off package. Cornerstone Care, Inc is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability, sexual orientation, gender identity and expression.

Job DescriptionBenefits: Uncapped Commission Opportunity for advancement Training & development Career change opportunity for healthcare, education, and service professionals Are you a naturally empathetic professional from healthcare, education, or customer service looking for a rewarding career change with significant earning potential? We're seeking caring individuals to join our team helping homeowners make important decisions about bathroom solutions that improve their daily lives. What You'll Do: Meet with homeowners in their homes to understand their needs and challenges Provide expert consultation and education about bathroom solutions Guide customers through design options and help them visualize their perfect space Build lasting relationships by truly listening and caring about each family's situation Follow our proven system that focuses on education, not high-pressure tactics Perfect For: Healthcare professionals (nurses, medical assistants, patient coordinators) Education professionals (teachers, counselors, administrators) Customer service representatives and managers Hospitality and service industry professionals Anyone with experience helping people through important decisions Career changers welcome - we provide comprehensive training What We Offer: Comprehensive paid training on our proven consultation system First-year earning potential of $100,000-$140,000 for dedicated professionals Top performers consistently earn $200,000+ annually Performance-based commission structure Flexible schedule - work around your life Professional development and ongoing support Territory-based work in Grand Rapids and Lansing territories Requirements: Strong communication and listening skills Ability to build rapport and trust quickly Comfortable working in customers' homes Professional appearance and demeanor Reliable transportation and basic technology skills Background in helping professions preferred No sales experience required - we train the right people Why This Works: We don't use outdated, high-pressure sales tactics. Our approach focuses on education and consultation, helping families make informed decisions. Our systematic process ensures your success while maintaining integrity and professionalism. Keywords: Sales representative, customer service, account representative, outside sales, business development, client relations, commission sales, performance bonus, flexible schedule, career change, entry level, training provided, territory sales, home improvement, Grand Rapids, Wyoming, Grandville Ready to turn your natural people skills into a six-figure career? Apply today to learn more about this unique opportunity. We welcome career changers and provide comprehensive training.

Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers. Freedom Motors USA is seeking a full-time, on-site, Call Center Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships. Regular schedule is Monday - Friday 9am - 6pm but must have availability for rotating weekend coverage! What you'll do: Respond to inbound sales inquiries via phone, email, and live chat. Make outbound calls to potential customers to generate new leads and sales opportunities. Create and maintain long-lasting relationships with customers. Qualify leads based on customer needs, budget, and timeline. Follow up with leads and maintain regular communication to move them through the sales funnel. Maintain accurate records of customer interactions and sales activities in the CRM system. Verify and update existing customer information. Identify and escalate priority issues. Document call information according to standard operating procedures. Route calls as appropriate and per standard operating procedure. Complete daily tasks by the end of each business day. Consistently meet or exceed daily, weekly and monthly metric goals. Collaborate with the sales team to ensure a seamless customer experience. What you'll need: Bachelor's Degree required. Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment. Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment. Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive. Strong computer skills and exceptional verbal and written communication skills. Ability to maintain a professional and positive attitude at all times. This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing. Compensación: $20.35 per hour Why Freedom Motors USA? When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms. Job Description ENTRY LEVEL & EXPERIENCED - Customer Service, Marketing, Management, Retail! *WE ARE LOCATED IN FLINT MI* Optimum Retail Dynamics is expanding at a tremendous rate! We are currently hiring for entry level and experienced marketing and sale representatives, who we can bring on to our already established firm. Our company is looking for ATHLETES and SPORTS-MINDED individuals who are going to take us to the next level during this unprecedented time of expansion! EXPERIENCE IS NOT MANDATORY BUT IS A HUGE PLUS! OUR FIRM WILL PROVIDE FULL PAID TRAINING! Optimum Retail Dynamics specializes in promotional campaigns in the entertainment and technology industry, while continually providing the top notch customer service experience that we have become known for. We are now looking to fill ENTRY LEVEL customer service, sales, advertising, marketing, and entry level management in training positions as soon as possible! We need the right team in order to achieve results! STOP LOOKING AND START APPLYING Submit your Resume by clicking the Apply button! Apply if you have the following experience: entry level sales, customer service, manager, marketing, student, accounting, entrepreneur, summer job, entry level, sales, marketing, general, retail, restaurant, hospitality, home improvement, construction, management, administrative, administrative assistant, business development, business, internship, advertising, human resources, receptionist, entry level, retail, insurance, education, outside sales, strategy-planning, project manager, part-time, server, summer employment, promotions, pr, customer service, full-time, restaurant, quality control, assistant, secretary, public relations, summer, salesman, hotel, safety, executive assistant, summer work, communications, training, human resources, office manager, media, general, social services, sales manager, pharmaceutical sales, food services, jobs, summer, recruiter, sales, bartender, general business, project management, hospitality, server, collections, bookkeeper, intern, management trainee, purchasing, full time, part time, bilingual, inventory, recruiter, counselor, travel, teaching, help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier, medical sales, distribution, financial, manager, sports, entertainment, international, consultant, real estate, telecommunications, general, retail, business, sports, entertainment, marketing, sports marketing, customer service, safety, executive assistant, summer work, communications, training, human resources, office manager, media, general, social services, sales manager, pharmaceutical sales, buyer, food services, jobs, summer, recruiter, sales, bartender, general business, project management, hospitality, server, intern, management trainee, purchasing, full time, part time, bilingual, inventory, recruiter, counselor, travel, teaching, help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier, medical sales, distribution, financial, manager, sports, entertainment, international, consultant, real estate, telecommunications, general, retail, business, sports, entertainment, marketing, sports marketing, customer service Qualifications Requirements: We are looking for COMPETITIVE, STRONG, SPORTS-MINDED individuals with PERSONABLE PERSONALITIES and a LEADER MENTALITY to take our company to the next level. Our firm maintains the policy of training our employees from scratch in the following areas: Entry Level Management Junior Marketing Campaign Development Event Coordination Public Relations Salesmanship Customer Service Public Speaking Additional Information All your information will be kept confidential according to EEO guidelines. Send in your resume today or call Carmen in the HR Department at ************ for Immediate Consideration!

We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know CGC Home Services, what we do and who we are: ***************************** To achieve this, we need top-tier team members who can dominate the field. Who You Are: You are an elite competitor-not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule. Key Responsibilities: Customer service interaction Manage incoming calls to identify, assess, and meet the diverse needs of our customers Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc Keep accurate records of customer interactions Follow established department procedures, guidelines, and policies Serving our external and internal customers with urgency and grace Skills and experience we are looking for: Proven customer service experience Strong phone contact handling Generating sales appointments Communication experience Bilingual (Spanish) is helpful Active listening skills Solid computer/typing skills Familiarity with MS Office A heart to serve a variety of personalities and (potentially difficult) circumstances Ability to multi-task Ability to Prioritize Manage time effectively Willingness to go the extra mile when engaging customers A "Get It Done" Mentality We will provide quality service along with quality customer experience. Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Drive a Culture of Accountability & Winning Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day. Track & Dominate Your Scorecard Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities Mentor & Uplift Others Around You Push others to be better. Support our teammates and help create a culture of continuous growth and leading Lifelong Learner & Growth-Minded You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge What We Offer: Competitive pay structure Career Growth Opportunities- we promote from within! Take home vehicle A Highly Competitive, High-Energy Culture- you will be surrounded by A-players. Best-in-Class Training & Coaching- we invest in your success. Industry-Leading Products & Services Ready to drive our business to new levels? If you're a highly competitive, self-driven leader ready to Grow our Water Treatment service, we want to talk to you. Apply Now! Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable

Job DescriptionDescription: Responsible for answering all member inquiries and transaction requests received through our Interactive Teller Machines and Call Center accurately and positively. Promotes and participates in a sales and service culture consistent with SCU's goal of exceeding expectations while maintaining a high level of service, safety, and member confidentiality. Essential Job Functions Balance daily. Perform operational duties and troubleshoot problems with department equipment. Report errors, abnormalities, and out of balance conditions to supervisor immediately. Correct all out of balance conditions as applicable. Process end of day voucher and office closing procedures. Maintain functional knowledge of online systems and all software used in the department, including the process to follow if the system goes down. Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, BSA, and OFAC. Prepare reports, file, make photocopies/scans, and scan documents as required and assigned. Create new Excel reports and maintain current. Complete assignments given by management. Perform member service-related duties, including but not limited to; opening/closing/changing of deposit accounts and regular/IRA certificates; issue, order new, close/renew, change/adjust. Process fraud disputes and balance transfer requests on Credit/Debit card accounts; processing of stop payments, copies, corrections, orders, and balancing checking accounts; wire transfers; skip-a-payments; and all member account-related file maintenance requests according to procedures. Perform duties to; schedule member appointments; pull/review consumer credit reports and investigate disputes; process lien terminations; and department assigned side jobs. Process member related transactions by phone, mail, or email, including but not limited to, member deposits/payments and transfers; member verifications; returned mail; and member applications for products and/or services. Monitor call queues through UC Suite. Responds to all member requests for service through ITM; including assistance with using the ITM, processing transactions and responding to other requests. Provide technical support for e-services. Perform all teller related duties, including but not limited to; balance as required; process member deposits, payments, withdrawals, check cashing, cashier checks, and other promotional items. Process member related transactions by mail, email, and chat services, including but not limited to, member deposits/payments and transfers; member verifications; returned mail; and member applications for products and/or services. Monitor call queues to ensure timely and efficient service delivery. Troubleshoot and resolve member issues related to online banking, mobile banking, and payment portal. Approve or deny service requests sent by other departments by analyzing the account and making an informed decision regarding eligibility for products. Perform other job-related duties as assigned. The list of essential job functions is not limited. It may be supplemented as necessary from time to time. Workplace Expectations Ensure prompt and courteous service is provided to all internal and external members/customers. Conduct work in a safe and healthful manner. Maintain thorough knowledge and understanding of credit union policies and procedures that are necessary for performing your job. Perform as part of a team and assist other employees and other departments as needed. Place documents that need to be shredded in the proper area for shredding. Maintain knowledge of and follow the established process for key control, security, and the security of all codes and procedures related to office security. Open and close office by disarming and arming alarms, as established procedures require. Maintain total working knowledge of department. Complete necessary logs. Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, NACHA, BSA, and OFAC. Requirements: Standards Perform all job tasks/functions as assigned and/or directed; according to policy, procedures and standards; use Service/Sales plus skills at all times; meet all cross-selling and productivity standards as set by management; and read/respond to all communications (voice mail/email/message board) communications in a timely fashion. Core Competencies Reasoning: apply rational method of problem solving to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, blueprint, or schedule form. Math: add, subtract, multiply, and divide all units of measure. Perform the four operations with common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units. Language - read a variety of books and magazines. Write reports and essays with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak before an audience with poise, voice control, and confidence, using correct English and well-modulated voice. Analytical thinking: ability to analyze complex problems, find root causes, review available data to find solutions and resolve problems related to technical issues. Patience and Perseverance: the ability to remain calm and deescalate while troubleshooting challenging issues. Member Service: Ensure that all interactions with both external and internal members are handled with professionalism, efficiency, and a commitment to excellence. Minimum Qualifications Education: A high school diploma or equivalent. Experience: Previous cash handling and customer service experience desired. Licenses/Certifications: Must attain all required licenses and/or certifications to perform duties of position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.

Job Description Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: A commitment to promote from within Training and mentorship programs Tuition reimbursement and scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Free meal each shift Eligibility to accrue paid vacation time Career advancement and professional development opportunities Medical benefits Health and Wellness programs 401K plan with 6% match PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The responsibilities of the team member will include: Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation efforts Requirements The ideal candidates must want to have fun serving great food to our customers! Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic

Job DescriptionSalary: Up to $20.95 per hour + Benefits Do you like helping others? If so, this job might be for you! Were a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, youll be helping people from all walks of life across a variety of industries with a friendly and helpful voice. Why Work At Ambs Call Center? Click to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $20.95 per hour ADDITIONAL PAY & BENEFITS Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance Earned sick Time QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 25 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

OBJECTIVE Senior Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert. RESPONSIBILITIES Senior Commercial Service Center Representative Responsibilities Complete service requests on complex commercial accounts including advanced certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. Support agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures. QUALIFICATIONS Senior Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Two to three years insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid driver license with an acceptable driving record. Designations in AINS or CIC required, or actively being pursued. Must be willing to pursue self-development training. P/C License required. Preferred Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. One year of professional office experience is preferred. Note: If a candidate is not identified, a Commercial Service Center Representative may be considered based on level of experience. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction. Key Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing accurate information about our products and services to customers - Maintaining customer records and updating information as needed - Collaborating with other departments to ensure customer needs are met - Identifying and escalating complex customer issues to the appropriate team members - Following up with customers to ensure their satisfaction and address any additional concerns - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Maintaining a positive and professional attitude at all times, even in difficult situations - Striving to meet and exceed customer satisfaction goals Qualifications: - High school diploma or equivalent required; college degree preferred - Previous customer service experience preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and other computer applications - Ability to adapt to changing situations and learn new processes quickly - Strong attention to detail and organizational skills - Ability to work independently and in a team environment - Willingness to work flexible hours, including evenings and weekends if needed we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Call Center Representative position.

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms. Job Description ENTRY LEVEL & EXPERIENCED - Customer Service, Marketing, Management, Retail! *WE ARE LOCATED IN FLINT MI* Optimum Retail Dynamics is expanding at a tremendous rate! We are currently hiring for entry level and experienced marketing and sale representatives, who we can bring on to our already established firm. Our company is looking for ATHLETES and SPORTS-MINDED individuals who are going to take us to the next level during this unprecedented time of expansion! EXPERIENCE IS NOT MANDATORY BUT IS A HUGE PLUS! OUR FIRM WILL PROVIDE FULL PAID TRAINING! Optimum Retail Dynamics specializes in promotional campaigns in the entertainment and technology industry, while continually providing the top notch customer service experience that we have become known for. We are now looking to fill ENTRY LEVEL customer service, sales, advertising, marketing, and entry level management in training positions as soon as possible! We need the right team in order to achieve results! STOP LOOKING AND START APPLYING Submit your Resume by clicking the Apply button! Apply if you have the following experience: entry level sales, customer service, manager, marketing, student, accounting, entrepreneur, summer job, entry level, sales, marketing, general, retail, restaurant, hospitality, home improvement, construction, management, administrative, administrative assistant, business development, business, internship, advertising, human resources, receptionist, entry level, retail, insurance, education, outside sales, strategy-planning, project manager, part-time, server, summer employment, promotions, pr, customer service, full-time, restaurant, quality control, assistant, secretary, public relations, summer, salesman, hotel, safety, executive assistant, summer work, communications, training, human resources, office manager, media, general, social services, sales manager, pharmaceutical sales, food services, jobs, summer, recruiter, sales, bartender, general business, project management, hospitality, server, collections, bookkeeper, intern, management trainee, purchasing, full time, part time, bilingual, inventory, recruiter, counselor, travel, teaching, help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier, medical sales, distribution, financial, manager, sports, entertainment, international, consultant, real estate, telecommunications, general, retail, business, sports, entertainment, marketing, sports marketing, customer service, safety, executive assistant, summer work, communications, training, human resources, office manager, media, general, social services, sales manager, pharmaceutical sales, buyer, food services, jobs, summer, recruiter, sales, bartender, general business, project management, hospitality, server, intern, management trainee, purchasing, full time, part time, bilingual, inventory, recruiter, counselor, travel, teaching, help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier, medical sales, distribution, financial, manager, sports, entertainment, international, consultant, real estate, telecommunications, general, retail, business, sports, entertainment, marketing, sports marketing, customer service Qualifications Requirements: We are looking for COMPETITIVE, STRONG, SPORTS-MINDED individuals with PERSONABLE PERSONALITIES and a LEADER MENTALITY to take our company to the next level. Our firm maintains the policy of training our employees from scratch in the following areas: Entry Level Management Junior Marketing Campaign Development Event Coordination Public Relations Salesmanship Customer Service Public Speaking Additional Information All your information will be kept confidential according to EEO guidelines. Send in your resume today or call Carmen in the HR Department at ************ for Immediate Consideration!

Part-time Description Responsible for answering all member inquiries and transaction requests received through our Interactive Teller Machines and Call Center accurately and positively. Promotes and participates in a sales and service culture consistent with SCU's goal of exceeding expectations while maintaining a high level of service, safety, and member confidentiality. Essential Job Functions Balance daily. Perform operational duties and troubleshoot problems with department equipment. Report errors, abnormalities, and out of balance conditions to supervisor immediately. Correct all out of balance conditions as applicable. Process end of day voucher and office closing procedures. Maintain functional knowledge of online systems and all software used in the department, including the process to follow if the system goes down. Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, BSA, and OFAC. Prepare reports, file, make photocopies/scans, and scan documents as required and assigned. Create new Excel reports and maintain current. Complete assignments given by management. Perform member service-related duties, including but not limited to; opening/closing/changing of deposit accounts and regular/IRA certificates; issue, order new, close/renew, change/adjust. Process fraud disputes and balance transfer requests on Credit/Debit card accounts; processing of stop payments, copies, corrections, orders, and balancing checking accounts; wire transfers; skip-a-payments; and all member account-related file maintenance requests according to procedures. Perform duties to; schedule member appointments; pull/review consumer credit reports and investigate disputes; process lien terminations; and department assigned side jobs. Process member related transactions by phone, mail, or email, including but not limited to, member deposits/payments and transfers; member verifications; returned mail; and member applications for products and/or services. Monitor call queues through UC Suite. Responds to all member requests for service through ITM; including assistance with using the ITM, processing transactions and responding to other requests. Provide technical support for e-services. Perform all teller related duties, including but not limited to; balance as required; process member deposits, payments, withdrawals, check cashing, cashier checks, and other promotional items. Process member related transactions by mail, email, and chat services, including but not limited to, member deposits/payments and transfers; member verifications; returned mail; and member applications for products and/or services. Monitor call queues to ensure timely and efficient service delivery. Troubleshoot and resolve member issues related to online banking, mobile banking, and payment portal. Approve or deny service requests sent by other departments by analyzing the account and making an informed decision regarding eligibility for products. Perform other job-related duties as assigned. The list of essential job functions is not limited. It may be supplemented as necessary from time to time. Workplace Expectations Ensure prompt and courteous service is provided to all internal and external members/customers. Conduct work in a safe and healthful manner. Maintain thorough knowledge and understanding of credit union policies and procedures that are necessary for performing your job. Perform as part of a team and assist other employees and other departments as needed. Place documents that need to be shredded in the proper area for shredding. Maintain knowledge of and follow the established process for key control, security, and the security of all codes and procedures related to office security. Open and close office by disarming and arming alarms, as established procedures require. Maintain total working knowledge of department. Complete necessary logs. Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, NACHA, BSA, and OFAC. Requirements Standards Perform all job tasks/functions as assigned and/or directed; according to policy, procedures and standards; use Service/Sales plus skills at all times; meet all cross-selling and productivity standards as set by management; and read/respond to all communications (voice mail/email/message board) communications in a timely fashion. Core Competencies Reasoning: apply rational method of problem solving to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, blueprint, or schedule form. Math: add, subtract, multiply, and divide all units of measure. Perform the four operations with common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units. Language - read a variety of books and magazines. Write reports and essays with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak before an audience with poise, voice control, and confidence, using correct English and well-modulated voice. Analytical thinking: ability to analyze complex problems, find root causes, review available data to find solutions and resolve problems related to technical issues. Patience and Perseverance: the ability to remain calm and deescalate while troubleshooting challenging issues. Member Service: Ensure that all interactions with both external and internal members are handled with professionalism, efficiency, and a commitment to excellence. Minimum Qualifications Education: A high school diploma or equivalent. Experience: Previous cash handling and customer service experience desired. Licenses/Certifications: Must attain all required licenses and/or certifications to perform duties of position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs. Salary Description $18.28 to Start