Customer care representative jobs in Mayfield Heights, OH - 1,205 jobs

Client: Payer - Ohio Market Openings: 20 Reason for Opening: Rapid and higher-than-anticipated membership growth within the OH Duals Program, requiring expanded care management capacity. Travel/Work Structure: Mobile role with a mix of telephonic and in-home/community visits; geo-assigned territories to minimize travel. Candidates must be comfortable entering homes and working within the community. Contract Length: 3-month contract with extension possibility and FTE opportunities Start Date: 1/5 or 1/12 depending on training class availability (TBD) Role Scope: Care Coordinators will support MyCare Community Well Care Management functions for members in regions going live 1/1. Responsibilities include conducting HRA assessments, completing care plans, coordinating community benefits, and collaborating with provider networks. Caseloads will include primarily low-risk members and may include both engaged and unengaged populations. Preferred Background: Candidates with prior experience in home health, hospice, case management, provider-based coordination, or similar community-based roles. Open to diverse clinical backgrounds with relevant licensure, including Social Workers and Registered Nurses.

The position of Account representative/Shipping and receiving Clerkwill have primary responsibility to work directly with customers and carriers on daily order requirements. Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to all policies and procedures. Principal Duties and Responsibilities: Review daily inbound and outbound requirements. *Some office experience required Process inbound and outbound orders in systems. Maintain and monitor Customer Order Screens and White Board. Track orders [ with Warehouse Supervisor ] in and out of warehouse. Track needs for daily orders with customer. Make BOLs for shipments. Monitor any issues with inventory locations and correct immediately. Transmit BOLs and COAs to customers as required. Adhere to enforce policies and procedures. Monitor product flow with Warehouse Supervisor. Resolve problems. Monitor quality of our services. Develop excellent, professional communication skills.* Admins are encouraged to learn and master Spanish and English.* Customer Information Systems as required* Abecas/Insight - Grand Warehouse Management System* Bar Coding Scanning where required* Maintain all data in Abecas and Customer Information Systems [ SAP, JDE, Other ] · ALL OTHER DUTIES AND PROJECTS AS ASSIGNED. Qualifications and Key Skills: · Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience. · Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. · Math Ability: Ability to work with simple mathematical concepts such as addition, subtraction, multiplications, and divisions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. · Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of operational instructions. · Computer Skills: To perform this job successfully, an individual should have a knowledge of Grand Worldwide Logistics Corporation Warehouse Management Systems and, where required, customer and carrier information systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision.

Logistics Support Specialist / Customer Service Coordinator 📍 Brooklyn, Ohio | On-site | Full-Time Global Air & Ocean Freight Logistics company (82+ locations worldwide) is seeking a high-energy Logistics Support Specialist to support shipping and warehouse operations. This role focuses on coordinating inbound and outbound shipments, managing customer orders, monitoring inventory accuracy, and ensuring smooth communication between customers, carriers, and warehouse teams. Key Highlights: Process and track inbound/outbound orders Monitor inventory accuracy and product flow Coordinate daily order requirements with customers and carriers Resolve shipment and inventory issues in a fast-paced environment Utilize Excel, SAP, Outlook, and warehouse management systems Requirements: Strong Excel and SAP skills Distribution, freight, or transportation experience preferred Excellent communication and multitasking abilities Bilingual a plus

We're Hiring - Customer Service Representative (Onsite) We are currently looking for a Customer Service Representative to join our team on a 1-year contract. Job Type: Contract (W2 - No Benefits) Pay Rate: $20/hour Work Mode: 100% Onsite Shift Options (Mon-Fri): • 8:00 AM - 4:30 PM • 10:00 AM - 6:30 PM • 11:30 AM - 8:00 PM • 2:30 PM - 11:00 PM • 5:30 PM - 1:00 AM (Overtime available and may be mandatory based on business needs) Qualifications: • Customer service experience • Reliable and dependable • Strong communication skills (verbal & written) • Ability to understand business efficiency and logic • Microsoft Word & Excel proficiency • Ability to learn new systems/software quickly • Associate's degree preferred • Experience in customer service, banking, call center, field service, or high-volume scheduling required Key Responsibilities: • Monitor real-time Call Management System to meet SLA targets • Schedule and assign Customer Service Engineers (CSEs) efficiently • Review call lists and prioritize urgency • Communicate with customers regarding ETA, updates, and escalations • Support Field Technicians via phone and email • Escalate urgent service and operational issues to management • Assist in training new team members • Participate in conference calls as required Training Details: • 2 weeks of paid training • Week 1: 8:00 AM - 4:30 PM • Week 2: Mirrors assigned long-term shift

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence. Job Summary: Cornerstone Systems is seeking a dedicated on-site Transportation Representative for our office located in Canfield, OH. The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Responsibilities: Follow up on load statuses and assure deliveries are made. Evaluate and provide shipping instructions to the service provider. Review documents submitted by carriers to assure accuracy, detail, and completeness. Release load for billing when the load has been delivered and all information is accurate. Manage, service, and grow current customer/carrier relationships. Ensure compliance with all SOPs and daily adherence to requirements. Source carrier capacity as needed to cover customer freight. Understand market trends and seasonality of capacity. Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner). Understand the customer's shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives. Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain. Convert new carrier relationships into repeat business. Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business. Prospect customers, source carriers, negotiate rates, problem solve, and manage problems. Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions. When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery. Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied. Promote and display Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied Regular and reliable attendance expected Other work-related duties as assigned by supervisor/manager Minimum Knowledge, Abilities and Skills Required Minimum Bachelor's Degree in Business, Transportation, Logistics or related field preferred, but not required. Previous related experience preferred, but not required. Driven, enthusiastic, possess a strong sense of urgency, and highly motivated. Problem solver; critical thinker. Effective oral and written communication skills. Excellent customer service and interpersonal skills. Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met. Demonstrated analytical skills and problem solving skills. Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner. Able to work in a team environment, while also delivering independent results. Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely. Proficient in Microsoft Office Suites Why Join Cornerstone Systems? Impactful Work: Your work directly contributes to our growth and success. Culture of Excellence: Thrive in an environment that values integrity, honesty, and continuous improvement. Career Growth: Opportunities for professional development in a company that appreciates and rewards high performance. Competitive Compensation and Employee Owned: Attractive salary, benefits, and incentives aligned with your exceptional skill set.

About Us Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health. Why Join Our Team Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale. Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA's NVentures, Premji Invest, SV Angel, and six health systems. World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes. For more information, visit ********************** About the Role We are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI's innovative solutions. You will have the opportunity to partner and report to the Chief Customer Officer. This role will sit remotely in the Cleveland, OH, area and serve local and surrounding clients as needed. It will be required to travel onsite to the client's location regularly. Responsibilities Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource. Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success. Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations. Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences. Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies. Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto. Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing. Qualifications Must-Have: A minimum of 5 years of health systems experience. Proven experience in customer success, account management, or project management. Ability to build relationships across an organization, from front-line staff to executives. Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements. Experience working with cross-functional teams in a fast-paced startup environment. Strong background in project management. Nice-to-Have: Experience with AI or technology adoption in healthcare. Advanced knowledge of healthcare workflows and compliance standards. ***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident.

About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative. About the Role HippocraticAI is seeking a Customer Success Executive (CSE), Forward Deployed with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms. As a forward-deployed CSE, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI's solutions. You will own post-sale execution - ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems. What You'll Do * Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations. * Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. * Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.. * Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. * Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. * Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. * Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. * Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. * Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies-present results to client and internal stakeholders. * Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto. * Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations. Location & Travel * This is a forward-deployed, onsite role. * Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly. * Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions. What You Bring Must Have: * 5+ years of health systems experience, including customer success, account management, or project management. * Experience leading complex, onsite implementations in clinical or operational healthcare environments. * Exceptional relationship-building skills across an organization, from front-line staff to executives. * Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements. * Experience working with cross-functional teams in a fast-paced startup environment. * Strong project management skills with the ability to manage multiple workstreams onsite. * Comfortable operating autonomously in a client-embedded role. Nice to Have: * Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings. * Advanced knowledge of healthcare workflows and compliance standards. * Background in healthcare consulting, transformation initiatives, or system-wide implementations. * Experience presenting outcomes and best practices at conferences or executive forums. Join us and help build the future of safe, life-changing AI in healthcare. There's never been a more exciting moment to make an impact. Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come *********************** email addresses. We will never request payment or sensitive personal information during the hiring process.

Vector's partner was founded in 1984 and is proudly based in Stow, Ohio. They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more. This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills. *** 2+ years of customer service experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. *** $23-$26/hr. M-F 8:30a-5p Responsibilities: Customer Interaction & Support: Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries. Assist customers with product selection, pricing, and order placement. Troubleshoot product-related concerns and provide guidance on proper usage. Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism. Follow up with customers to confirm satisfaction and ensure any issues are fully resolved. Order Processing & Data Management: Accurately enter and update customer orders in QuickBooks, ensuring correct pricing, product selection, and shipping details. Verify order details before submission to prevent errors and delays in production. Process order modifications, returns, exchanges, and refunds in compliance with company policies. Coordinate with the production and shipping teams to meet delivery timelines. Internal Communication & Coordination: Work closely with the sales, production, and factory teams to ensure smooth order fulfillment. Communicate customer requests, special instructions, or urgent orders to the relevant departments. Assist in tracking orders and resolving any shipping delays or issues. Administrative & Clerical Tasks: Maintain organized records of customer interactions, transactions, and correspondence. Handle data entry, filing, and general office administrative duties. Keep product and pricing information up to date for accurate customer assistance. Product & Policy Knowledge: Stay up to date with company's full range of products and their benefits. Understand company policies, warranty terms, and return procedures to communicate them effectively to customers. Educate customers on the proper use and maintenance of products. Problem-Solving & Conflict Resolution: Address customer complaints with a calm and professional approach. Identify the root cause of issues and provide appropriate solutions. Work proactively to prevent recurring issues and escalate complex concerns when necessary. Requirements & Qualifications: 2+ years of customer service experience in a manufacturing or industrial environment - this is a MUST. Strong phone and active listening skills with a customer-first approach. Excellent verbal and written communication skills. Detail-oriented with strong organizational skills and accuracy in data entry. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Skilled in conflict resolution with a calm and professional demeanor. Proficient in Microsoft Word, Excel, and QuickBooks (or similar software). Comfortable making independent decisions and problem-solving. Must be punctual and reliable-consistent attendance is a requirement. Ability to work overtime when necessary. Benefits upon Hire-In: Medical, Dental Insurance 401(k) Matching Paid Time Off (Holidays & Vacation Days) Annual Bonus Opportunities Stable, Monday-Friday Schedule (No weekends or late nights). Supportive Team Environment

Take customer calls and provide accurate, satisfactory answers to their queries and concerns Reserve appointments for the guest at their preferred location Call clients and customers to inform them about the company's new products & services Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information Collaborate with other call center professionals to improve customer service Marketing job duties as required Requirements Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a company's products and/or services Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If you're self-motivated, ready to win, and looking for a career with unlimited growth potential , we want YOU on our team! At Home Genius Exteriors, we don't just hire employees - we build champions . Our Inside Sales Reps are the powerhouse behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. This is your chance to turn leads into winning results. What You'll Do: Be the first point of contact: Taking outbound calls with confidence and professionalism. Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins. Keep it moving: Organize and document every interaction in our CRM like a pro. Level up your skills: Take what you learn in our paid training program and turn it into unstoppable success. Make an impact: Create positive experiences for every potential customer while crushing your goals. What We're Looking For: A winning attitude: Positive, coachable, and ready to hustle. Fearless communicators: You've got the gift of gab and know how to connect with anyone. Natural problem-solvers: Quick on your feet and always two steps ahead. Driven self-starters: You don't need someone looking over your shoulder - you bring the fire every day. Passionate learners: Always striving to improve and take on new challenges. Why You'll Love It Here: Uncapped earning potential with Weekly Pay: $17.50/hour + bonuses and uncapped commissions - the more you hustle, the more you earn! Paid training: We'll teach you everything you need to dominate. Exclusive rewards: Performance-based incentives like bonuses, luxury dinners, and exciting outings. Career growth: This is your launchpad - our top leaders started here! Full benefits: Medical insurance after 30 days + a flexible schedule. Ready to WIN with us? If you're ready to turn your hustle into success and grow with a company that rewards your ambition, apply now! This is more than a job - it's your next big move.

* Take customer calls and provide accurate, satisfactory answers to their queries and concerns * Reserve appointments for the guest at their preferred location * Call clients and customers to inform them about the company's new products & services * Guide callers through troubleshooting, navigating the company site or using the products or services * Review customer or client accounts, providing updates and information * Collaborate with other call center professionals to improve customer service * Marketing job duties as required Requirements * Strong communication, both written and verbal * Great active listening skills * Exceptional interpersonal and rapport building skills * A patient and empathetic attitude * Strong time management and organizational skills * Adaptability and flexibility * Comfortable working in fast-paced environments * Troubleshooting skills, either basic or advanced, depending on the role and industry * Computer literacy * Phone skills, including familiarity with complex or multi-line phone systems * In-depth knowledge of a company's products and/or services * Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

WHO WE ARE: How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more? NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving . We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment , Humility , Optimism , Integrity , and Respect . A career with NMG offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose. THE OPPORTUNITY: The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer's needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets. RESPONSIBILITIES: Answer inbound calls and assist customers in completing their parts order Utilize aftermarket parts cataloging and parts knowledge to assist with their customer's needs and facilitate any necessary troubleshooting Remind customers of communicated corporate promotional opportunities Utilize outside vendor opportunities to help find a part that is not available internally Perform outbound calls to generate additional sales Meet sales quota expectations set by Regional Sales Director Provide consultation and expert advice to branch managers on any service related issues Recommend Transend Online Cataloging for customers that prefer online ordering. Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers. Handle and resolve customer complaints with authority to provide discounts. Cash and Check Deposits Inventory Management Dispatching Drivers KEY QUALIFICATIONS: · Minimum 3 years' experience in automotive aftermarket internal/counter sales. · High School Diploma, or equivalent work experience in role · Strong personal values that match those of NMG's; including Integrity, Commitment, Humility, Respect, and Optimism. SKILLS & ABILITIES: Experience using automotive aftermarket parts cataloging. Automotive aftermarket parts knowledge. Ability to multi-task, work under pressure. Relationship building. Experience using web based order portals. Strong customer service philosophy. Proven track record of meeting counter sales targets. Proficiency in POS order punch out platforms. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds. TRAVEL REQUIREMENTS: Up to 10% of time.

WHO WE ARE: How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more? NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving. We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect. A career with NMG offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose. THE OPPORTUNITY: The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer's needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets. RESPONSIBILITIES: Answer inbound calls and assist customers in completing their parts order Utilize aftermarket parts cataloging and parts knowledge to assist with their customer's needs and facilitate any necessary troubleshooting Remind customers of communicated corporate promotional opportunities Utilize outside vendor opportunities to help find a part that is not available internally Perform outbound calls to generate additional sales Meet sales quota expectations set by Regional Sales Director Provide consultation and expert advice to branch managers on any service related issues Recommend Transend Online Cataloging for customers that prefer online ordering. Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers. Handle and resolve customer complaints with authority to provide discounts. Cash and Check Deposits Inventory Management Dispatching Drivers KEY QUALIFICATIONS: · Minimum 3 years' experience in automotive aftermarket internal/counter sales. · High School Diploma, or equivalent work experience in role · Strong personal values that match those of NMG's; including Integrity, Commitment, Humility, Respect, and Optimism. SKILLS & ABILITIES: Experience using automotive aftermarket parts cataloging. Automotive aftermarket parts knowledge. Ability to multi-task, work under pressure. Relationship building. Experience using web based order portals. Strong customer service philosophy. Proven track record of meeting counter sales targets. Proficiency in POS order punch out platforms. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS : While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds. TRAVEL REQUIREMENTS: Up to 10% of time.

Job Description Minimum Qualifications: a. Formal Education Required: High School Diploma or equivalent b. Experience & Training Required: Minimum of one year of experience performing same or similar responsibilities. Relevant experience includes: Customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities. Experience in health insurance/healthcare preferred.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law. All done! Your application has been successfully submitted! Other jobs

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: * Medical, Dental & Vision Insurance * 6% 401k Match * Paid Holidays & Vacation * Paid Sick, Short/Long Term Disability * Tuition Reimbursement * Employee Assistance Program * Maternity/Paternity Leave * Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

$14.25/hour. Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm. The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles. Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner. Ensure guest information is entered accurately. Enter and maintain credit card details in a secure and confidential process. Make people happy by providing memorable service that builds long-lasting relationships. Identify the needs of the guest, clarify information, and provide solutions to their problems. Maintain a positive and approachable attitude that fosters a welcoming environment for everyone. Some of our amazing perks and benefits: Fosters a healthy work-life balance Complimentary tickets for friends and family Office incentives Discounts on park food and merchandise Discounts on local businesses and attractions Employee events and gatherings Paid training and free uniforms provided Responsibilities: Make our guests happy by delivering memorable experiences and helping them create lifelong memories. Gain skills, knowledge and experience that will benefit your future. Qualifications: Ability to provide exceptional customer service with a passion to help guests from all over the world. Excellent communication and active listening skills. Must be able to multi-task and work in a loud, fast-paced environment. Self-starter and ability to work efficiently with minimal supervision. Must maintain professionalism and confidentiality. Open availability to include working weekends, nights, and holidays. Must have computer literacy and ability to type a minimum of 25 wpm. Experience with general office environment. Must be 18+ years of age. Preferred experience in a resort, call center or an attraction setting. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law