Customer care representative jobs in Springfield, OH - 1,099 jobs

Our client is seeking a Customer Support Coordinator to join their team! This position is located in Columbus, Ohio. Provide expedited service delivery and exceptional customer satisfaction Ensure alignment with SLAs, proactively addressing and efficiently processing work orders and internal and external vendors Assess, evaluate, and if required, re-categorize work orders Adhere to standards within the facilities team, ensuring punctuality and effective management of multiple service queues Identify and address any challenges or discrepancies arising within the work order tracking platform Desired Skills/Experience: High school diploma or general education degree (GED) required Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the team operates from 6:30 AM to 2:30 AM daily Proven capability to manage a high volume of work orders and phone interactions on a daily basis Demonstrate excellent customer service skills Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $60,000+. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at ****************************************************

Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Vision insurance CUSTOMER RELATION SPECIALIST Retail Furniture Bedding Appliances Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental insurance with NO waiting period. Vision Insurance - Quality vision coverage for very little cost. Life Insurance - $10,000 Life Insurance Policy paid in full by the company. 401K Plan - All administrative fees are paid by the company. ESOP - Employee Stock Ownership Program Paid Time Off - Competitive paid time off policies. Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills Physical Demands: Ability to sit, stand, bend, stoop, and reach regularly Education and Experience: High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #BSSALES This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

We're Hiring: Call Center Customer Service Representative 📅 Contract: 6-12 months (Contract-to-Hire) 💲 Pay: $19.00-$19.16/hour Are you an experienced call center or customer service professional who enjoys helping customers and resolving issues in a fast-paced environment? This is an opportunity to support clients at a leading financial services organization, delivering high-quality account support and building long-term career stability. ✅ What We're Looking For: 1+ year of call center or customer service experience Experience handling high-volume inbound calls Strong communication, active listening, and problem-solving skills Comfort working with account information and following procedures Banking, financial services, or regulated industry experience is a plus Associate's or Bachelor's degree in Business, Finance, or a related field preferred, not required 💼 What You'll Do: Handle inbound calls to support customers with account-related inquiries Provide accurate, professional, and timely service Research, troubleshoot, and resolve customer issues Document all interactions clearly and accurately Meet individual and team performance metrics 🌟 Why Join Us? Work with a well-known financial institution Structured training and ongoing support Fast-paced, team-oriented call center environment Opportunity for contract-to-hire conversion based on performance Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. 👉 Apply now to take the next step in your customer service career!

📋 Customer Service and Sales Support | Customer Service, Marketing, Sales | 🚨 Start ASAP 📍 Columbus, OH | 💼 Entry Level | ⏱ Full-Time Our goal is to help our team members first master the basics of customer service and sales, client relationship building, and self-management. The Vitric 7 training program is designed to help team members strengthen communication skills, develop strong negotiation skills, and plant a foundation for great work habits that will propel them into the future. 📋 Job Summary: This is a full-time on-site role for a Customer Service and Sales Support Representative, located in Columbus, OH. The representative will handle day-to-day tasks including being the face of our store, providing customer support, maintaining customer satisfaction, and helping to facilitate sales processes. Responsibilities include answering customer issues, problem-solving with customers, providing detailed information about products and services, assisting the sales team, and contributing to a positive customer experience. ✅ Key Responsibilities: Promote products, services, and promotions to customers one on one. Greet and assist customers with a friendly and professional attitude. Provide in-depth product knowledge and recommendations to meet customer needs. Meet or exceed retail sales goals and performance targets. Participate in product training and stay up-to-date on promotions and new arrivals. Collaborate with team members to ensure a smooth and effective retail operation. 🎯 Who We're Looking For: High school diploma or equivalent; post-secondary education is a plus. Previous experience in retail or customer service is preferred but not required. Strong communication and interpersonal skills. Positive attitude with a passion for customer service. Ability to work in a fast-paced environment and handle multiple tasks. 📋 Why This Role? This is more than just a job-it's a launchpad for your career. With our rapid growth, you'll have the opportunity to take on leadership roles and make a real impact. If you're ready to grow, lead, and succeed, we want to hear from you! Competitive hourly wage plus commission/bonuses (if applicable) Employee discounts Opportunities for growth and advancement Supportive and inclusive team environment Ongoing training and development

The Customer Service Representative supports Thermoid's customers by providing accurate product and service information, processing orders, resolving delivery and service issues, and coordinating closely with internal teams. This role requires strong verbal communication skills, confident phone interaction, and excellent time management to ensure daily tasks are completed accurately and on schedule. The ideal candidate is proactive, motivated, and eager to take on additional responsibilities to support team success. Principal Duties and Responsibilities: Customer Support & Order Processing • Answer customer questions by phone and email, requiring clear, confident verbal communication and a professional demeanor. • Process customer orders and respond promptly to sales and service inquiries. • Provide accurate quotes and lead times for new and existing products. • Maintain customer records with up-to-date account information. • Assist in resolving customer credit issues and documentation needs. Customer Outreach Responsibilities • Conduct proactive outreach, with an emphasis on phone-based communication, to follow up on open orders, quotes, delivery timing, backorders, and general service needs. This outreach is essential to driving excellence in customer service, strengthening customer relationships, and ensuring customers receive clear, timely, and accurate communication throughout the order lifecycle. • Document all outreach interactions accurately in D365 per established company standards. • Support Thermoid's Customer Outreach Program by completing required weekly outreach activities. Issue Identification & Resolution • Clarify customer complaints or delivery issues, determine root cause, and recommend the best solution. • Coordinate internally to expedite corrections, adjustments, or order updates, ensuring timely follow-up. • Initiate paperwork including credits, complaints, RMAs, and internal requests on behalf of customers. Administrative Responsibilities • Perform clerical tasks such as filing, data entry, correspondence, and document preparation for the sales and service departments. • Ensure accurate and consistent communication across Manufacturing Operations, Scheduling/Planning, Quality, Engineering, Finance, Sales, and Marketing. Performance & Team Responsibilities • Demonstrate strong time management and ensure daily tasks are completed consistently and accurately. • Work with a high degree of motivation and ownership; proactively seek opportunities to take on additional responsibilities that support the team. • Participate in improving workflow, customer experience, and cross-departmental communication as business needs evolve. Experience and Education: • Associate's Degree preferred; equivalent experience considered. • Minimum of two years of customer service experience preferred, ideally in a manufacturing or industrial setting. • Friendly, helpful, customer-focused approach with strong problem-solving skills. • Proven attention to detail, accuracy, and consistency in following procedures. • Strong time-management, task prioritization, and organizational abilities. Technical Skills: • Proficiency with Microsoft Office, especially Outlook and Excel. • Strong verbal and written communication skills; high comfort level handling phone-based customer interaction. • Ability to perform basic math and geometry calculations. • Experience with ERP or order-entry systems; ability to learn new systems quickly (D365 preferred but not required). • Solid administrative and documentation skills. Organizational Relationships: • Reports to: Customer Service Manager • Internal communication with: Manufacturing Operations, Quality, Planning/Scheduling, Engineering, Finance, Sales, and Marketing. • External communication with: Customers and distributors to maintain strong partnerships and support coordination. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.

Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing company, this opportunity may be for you! We offer: Affordable health and vision insurance Free dental insurance 401K plan with up to a 5% match, Accrued vacation and injury/illness leave Short-term and Long-term Disability Life insurance And more! Must be willing to travel. Qualifications: High school graduate or equivalent. Required knowledge: Cash handling.. Good communication skills. Professional appearance, dress, and attitude. The ability to operate related computer applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone. Data entry skills. Work Schedule Full time position Monday - Friday 9 a.m. - 5 p.m. Saturday 9 a.m. - 1 p.m. Job Description: Responsible for providing a variety of paying and receiving functions for members in person, via phone, electronically, and through the mail, including but not limited to processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with account inquiries and problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned duties and assists other Member Services Representatives/Specialist with duties as required. Serves members promptly and professionally. Acts as a daily vault teller, when needed. Job Posted by ApplicantPro

PITT OHIO, a $900 million, high service, highly profitable, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Grove City, OH area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. The territory will be Western Columbus/Dayton and surrounding areas. PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities * Manage a portfolio of accounts with a special focus on building shipper relationships.• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.• Secure accurate supply chain maps to support our consultative sales approach.• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base.• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.• Support PITT OHIO Operations and Administration in reducing cost with your customer base• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments• Support all Company goals and policies• Able to react to change productively and handle other essential tasks as assigned Other Duties * Interface with Operations, Pricing, Claims, Collections and other internal departments• Able to react to change in response to changes in the Company's go-to-market strategy.• Proficiently use PITT OHIO Sales applications.• Participate in "Huddles" (collaborative sales meetings) to grow business.• Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications * Minimum 3-5 years sales experience• Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers• Must possess excellent interpersonal, verbal and written communication skills• Experienced in Microsoft Office programs and the Internet• Skillful typing• Valid Drivers License and clean driving record required• Problem solving, negotiation, and time management skills are essential Working Conditions * Travel is required; must be able to energetically travel by car, plane or public transportation• Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2

We are currently looking to fill several positions for work from home customer service agents and appointment setters for several different companies that we are currently servicing in the areas of customer service, order support, sales,appointment setting, consulting services,and technical support. Also we are looking for a few good Licensed insurance agents that would be interested in joining our virtual work from home insurance agency, if your not licensed, we have a virtual training class that will be starting on 10/14/2013, we would pay for you to take the required courses but you would be responsible to pay to tae the state licensing exam....if interested please submit your resume to the link provided and some one from Human Resurces will be contacting you soon. Full or part time between the hours of 8:00 am and 12:30am Monday Though Friday Weekend staff is also being hired at this time between the hours of 10:30am and 9:30pm Full benefits for full time and part time after a period of 30 days. W2 employee Starting wage is 9.50 per hour and after 30 days get a raise up to between 11.50 and 14.25 per hour depending on your skill sets that are given to you on a weekly basis. What are you waiting for?....Come on and apply to work for the best work from home call-center in the United States. Respond Today

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.) MAJOR DUTIES AND RESPONSIBILITIES: • Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers • Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details • Interface with providers to verify member eligibility and authorize services • Review claims details, research payment issues, investigate provider network details • Use system tools as appropriate to escalate issues between the various functional areas within EyeMed • Must meet Customer Care Center productivity and quality goals COMMUNICATIONS WITH OTHERS: • INTERNAL - Call Center associates and other EyeMed functional areas • EXTERNAL - Members/Providers Qualifications SKILLS & QUALIFICATIONS: • Excellent verbal and written communication skills • Excellent telephone skills • Excellent active listening and comprehension skills • Ability to demonstrate empathy to the caller's situation • Ability to provide exceptional customer service • Exhibit resourcefulness in resolving problem situations • Manage time and multiple tasks effectively EXPERIENCE: • Call Center experience preferred • 1 - 2 years of experience in a professional business environment preferred • Knowledge of vision benefits and/or insurance industry a plus EDUCATION: • High School diploma required • College or University degree (preferred ) Additional Information All your information will be kept confidential according to EEO guidelines.

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Are you an organized, detail-oriented professional looking to elevate your career in logistics? Spartan Logistics is seeking a Customer Service Representative to join our dynamic team in Columbus, OH and play a vital role in ensuring seamless shipping and receiving operations. Monday through Friday, 8AM-4:30PM. If youre passionate about providing exceptional customer support and contributing to an efficient and organized work environment, this is your opportunity to shine! Why Choose Spartan Logistics? At Spartan Logistics, we dont just operate warehouses and fleetswe build careers. As a family-owned, third-party logistics (3PL) leader with locations in Ohio, Indiana, Kentucky, Tennessee, South Carolina, Georgia, Missouri, Arkansas, and Texas, we pride ourselves on: Industry Expertise: Managing over 4 million square feet of warehouse space with 37 years of logistics experience. Innovation and Growth: A forward-thinking company offering training and advancement opportunities. Values-Driven Culture: Guided by our core values of Safety, Teamwork, Integrity, Respect, and Service. When you join Spartan, you become part of a team that values your contributions, supports your growth, and celebrates your achievements. Requirements: Your Role as a Customer Service Representative As a Customer Service Representative at Spartan Logistics, youll help ensure smooth and efficient operations by: Managing shipping and receiving processes with precision and attention to detail. Organizing and maintaining a well-structured office environment. Conducting physical inventories on a weekly and quarterly basis. Processing billing accurately and on schedule. Providing training and direction to employees when needed. Supporting internal projects and assisting with additional duties as assigned. This role is ideal for energetic and detail-oriented professionals who thrive on organization, teamwork, and delivering excellent customer service. What Makes You a Great Fit? Were looking for a motivated professional who thrives in a fast-paced setting. Heres what youll need to succeed: Qualifications: High School Diploma or GED required. Proven customer support experience preferred. Strong communication and organizational skills. Attention to detail and ability to multitask effectively. Proficiency in data entry and excellent computer skills. Physical Requirements: Frequent standing and walking in an office environment. Ability to sit for long periods. All candidates must successfully complete a drug screening and background check as a condition of employment. What's in It for You? At Spartan Logistics, we take care of our team members with a competitive compensation package and benefits designed to support your well-being and career growth: Competitive weekly pay: Starting at $17.50/hour, based on experience. Comprehensive medical, dental, and vision insurance. Short-term and long-term disability coverage. Company-paid life insurance. 401(k) with a 4% company match. Paid time off and holidays. Boot reimbursement program. Referral bonus program. Employee assistance and chaplain program. Family-owned culture with opportunities for growth and development. Your Next Step Apply today to become part of a team thats driving logistics innovation and delivering results with integrity and excellence. Spartan Logistics is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation details: 17.5-17.5 Hourly Wage PI0d4c572b1156-31181-39495162

Answers phones in pleasant and professional manner and timely fashion and deals with patients' needs expeditiously. Provides highest level of patient/customer service, directions, information, and overall assistance to patients allowing them to navigate all HOFHC services and locations. Updates patient information, advises patient to bring current picture I.D, update financial information, update sliding scale status, update insurance information, and advice patients of balance due. Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance Verify all front desk documents are current and up-to-date, and documents in quick note any missing information. Verify if current patient or new patient. Establish the center closest to the patient and the reason for the requested appointment. Responsible to remind patient to bring all medications and glucose, blood pressure monitor logs to appointment. Responsible for any rescheduling of patients appointments. Communicate patient concerns to clinical via Electronic Medical Records (EMR) and administrative staff via email. Schedule appointments and call patients to confirm appointments. Reports to: COO Supervises: N/A Dress Requirement: Business Casual Work Schedule: Monday through Friday during HOFHC's standard business hours Times are subject to change due to business necessity Non-Exempt Job Duties, these are considered essential to the successful performance of this position: Optimistically greet persons upon entry and assist them upon exit, striving to meet and exceed the expectations of patients, visitors and other staff members Gather and evaluate confidential patient information, as related to insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance Answer the phone in a timely and efficient manner, identifying the Organization and optimistically greeting the caller Transfer all phone calls to the appropriate staff member Set appointment times in coordination with the medical staff work schedule and call patients to confirm appointments Consistently ensure HIPAA regulations and other federal, state and local laws and regulations pertaining to the duties of this position are observed Adhere to all of the Organization's policies and procedures, especially the hazardous, health and safety procedures Other duties as assigned (non-essential) Equipment Operated: Telephone Computer Printer /Copier Fax machine Scanner Other office equipment as assigned Facility Environment: Heart of Ohio Family Health operates in multiple sites in Columbus, Ohio and surrounding areas. All facilities are a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. Both facilities ADA compliant. This position's primary work area is the call center area which is shared by other co-workers with similar tasks and functions. The call center area is: kept at a normal working temperature and sanitized daily maintains standard office environment furniture with adjustable chairs maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position: Mobility = ability to easily move without assistance Bending = occasional bending from the waist and knees Reaching = occasional reaching no higher than normal arm stretch Lifting/Carry = ability to lift and carry a normal stack of documents and/or files Pushing/Pulling = ability to push or pull a normal office environment Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly Hearing = ability to accurately hear and react to the normal tone of a person's voice Visual = ability to safely and accurately see and react to factors and objects in a normal setting Speaking = ability to pronounce words clearly to be understood by another individual Qualifications Job Qualifications (Experience, Knowledge, Skills and Abilities Experience with Electronic Health Records preferably Allscripts software system Prefer experience in a physician's office, clinic, hospital business office, billing office or related area dealing with the public in collection of data and funds Understanding of laws and regulations impacting the registration procedure Ability to accurately enter data, preferably typing at a minimum of 45 wpm Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy Demonstrates grammatically-correct verbal and written communication skills Demonstrates efficient and courteous telephone skills Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment Ability to work in a team setting and/or with minimal supervision

We're excited you're interested in starting your new journey at Syncrotist! We wanted to give you a little information about what we do and what the training structure will generally look like. Syncrotist provides support services for many of the prominent companies for in-home care in a rapidly growing market. With over 350 current home care office clients, we are the only company dedicated completely to partnering within this marketplace. Our communication specialist will act as a liaison and manage calls from caregivers, clients, family/friends of clients, insurance companies, and more to answer questions, and resolve any emerging problems that our customer accounts might face with accuracy but also focus on being empathic. All candidates will be provided with paid training. We offer both part-time and full-time positions. Due to our specialized focus on health care calls, our call center is not like most. We are the connection between the caller and the office, so it is up to us to precisely translate the phone call into an email form that will give the office accurate information so they can take over after the call. The overall structure of what we do is the same, however, each office may have different instructions on call handling for specific situations. We need agents who are adaptable, friendly, compassionate and efficient. What kinds of calls would I be taking? -Standard home health care intake calls -Outbound lead calls: prospect calls as well as employment screenings -Plus Service calls (enhanced): beyond handling standard calls, we provide a tailored service that includes completing subsequent steps within our workflow. This enhanced solution involves training on the office's scheduling system and ensuring a heightened focus to seamlessly integrate into their operations. By doing so, we aim to save the office time while maintaining accuracy and professionalism. We focus on utilizing 5 main CRMs: Wellsky, SwyftOps, AxisCare, eRSP, & HHA -pCare: hospital support calls activating TV & phone services What are the qualities we are looking for in a communication specialist? - Excellent communication skills - Writing skills: Grammar and punctuation, sentence structure, etc. - Computer skills: Typing, computer navigation, site navigation, etc. - Problem solving skills - Empathetic & compassionate - Strong interpersonal skills & emotional intelligence - Detail oriented and have the ability to multitask - Ability to self-manage as well as work with a team - Strong work ethic: focus, dedication, dependability, self-discipline, goal-oriented, reliability, high productivity, punctuality, etc. What will training look like? - About one week in classroom training where you will be introduced to the Syncrotist portal, companies we service, call types & call reasons, internal software tools etc. - We will focus on the following: We service 17 companies with over 350 offices nationwide Each office can have different processes and protocols to follow for call handling - On the floor training includes, but is not limited to: -Tethering with agents listening to live calls while QAing the call or typing the notes on the form in real time -Tethering with an agent taking the calls and processing the forms yourself -Processing live calls without tethering (with heavy supervisory oversight) -Digital lead training (outbound employment & new client calls) -Syncrotist+ calls (enhanced call follow-up procedures for certain offices)

DescriptionJob Description: We are looking for a friendly and dedicated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services. Key Responsibilities Responsibilities: Answer incoming calls and respond to customer inquiries in a professional manner. Provide information about products, services, and order statuses. Resolve customer complaints and issues efficiently and courteously. Maintain accurate records of customer interactions and transactions. Follow up on customer inquiries to ensure satisfaction. Collaborate with other departments to address customer needs and improve service. Meet or exceed performance targets and metrics. Skills, Knowledge and Expertise Skills Required: Excellent verbal communication and active listening skills. Strong problem-solving abilities and attention to detail. Ability to work effectively in a fast-paced environment. Proficiency in using call center software and CRM systems. Positive attitude and a passion for providing outstanding customer service. Prior experience in a call center or customer service role is a plus. Benefits Benefits: Competitive salary ranging from $35,000 to $42,000. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Supportive and friendly work environment. If you are enthusiastic about helping customers and want to be part of a dynamic team, apply today to join BeloForm Craft as our Call Center Representative!

Job Description Dispatcher/Scheduler/Quality Control 7am - 3pm ($20.00/hr) We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies. We want someone who Has a keen eye for detail and an eagerness to learn Is flexible and can keep up in a fast-paced environment Is a team player Takes initiative and can multi-task Communicates professionally and efficiently in person and over the phone If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE. Responsibilities and Duties Upon hire, our candidate will Manage a high volume of phone calls Schedule multilingual interpreters for assignments Conduct inspections and ensure quality control Collect, enter, and analyze data Submit reports Monitor and review progress and accuracy Complete a background check and pass a drug screen Qualifications and Skills We need someone who Has a high school diploma and customer service/dispatch experience Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED) Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED) Is willing to work from the office Benefits Our employee benefits include Paid holidays after 90 days Ten (10) days of Paid Time Off after 90 days Medical, Dental, Vision, and Life 401K and Profit Sharing Free parking

The Call Center Representative is responsible for answering phone calls, making and rescheduling appointments, answering patient questions and routing phone calls to the appropriate staff. This position requires fluency in both English and Spanish to serve our patients' needs. Compensation and Benefits The compensation for this position is $22 per hour. WE offers competitive salary and benefits including medical, dental, vision, 10 vacation days for first year employees, 12 paid holidays, sick leave, life insurance, retirement plan with match, employee assistance program and free employee parking. Education & Experience High School Diploma or equivalent. 1 year of experience in a receptionist or similar role with customer service experience. Prior work experience in Community Clinic or Doctor's office preferred. Essential Position Responsibilities Answer calls within prescribed time and always maintains professional, effective and polite communication. Appropriately route calls, takes complete messages. Confirm patient eligibility for medical insurance coverage. Make appointments for patients on the phone and confirm future appointments. Help to ensure provider schedules are at capacity and rearrange patient visits when appropriate. Assist in rescheduling patients. Coordinates patient transportation. Collects copayments and donations electronically. Helps enroll patients into Patient Portal and support telehealth visit education when necessary. Enters data in the computer system to update patients' information. Assist the clinician in following up with broken appointments, abnormal test results or routing follow-up care by contacting patients via telephone and documenting the information in the medical records and appropriate logs. Maintains confidentiality of patient information and medical records according to HIPPA guidelines or according to our patient confidentiality policies. Other duties as described. Skills Bilingual in English/Spanish required. Ability to remain organized while managing multiple details. Ability to communicate effectively. Excellent customer service skills required. Ability to handle multiple tasks while remaining calm and professional. Knowledge of HIPAA privacy and confidentiality practices. Knowledge of Microsoft Office and telephone protocol. Duties require professional verbal and written communication skills. Must be reliable and on-time. Present a professional demeanor and appearance.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications HOURS OF OPERATION: 9:00 AM - 7:00 PM Monday - Friday; 9:00 AM - 6:00 PM on Saturday. Call Center Representative needs 1 year Call Center Representative requires: MS office Customer service Call center Call Center Representative duties; Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.- Understand other functional areas to assist caller with concerns- Assist supervisor/trainer with new hire on-the-job training. Specifications Additional Information $13/hr 6 months

We are seeking enthusiastic and customer-oriented Inbound Call Center Representatives to join our dynamic team. In this role, you will be responsible for handling incoming calls, providing exceptional service, and assisting customers with their inquiries. You will play a vital role in creating positive customer experiences and promoting our products and services. Key Responsibilities: Answer inbound customer calls in a professional and friendly manner. Identify customer needs and provide appropriate solutions, information, and assistance. Maintain accurate records of customer interactions, inquiries, and transactions using our CRM system. Process orders, updates, and account information efficiently while ensuring customer satisfaction. Troubleshoot product or service issues and escalate complex matters when necessary. Educate customers about our products, services, and promotions to enhance their experience. Collaborate with team members and other departments to resolve customer inquiries effectively. Meet performance metrics and targets while adhering to company policies and procedures. Qualifications: Proven experience in a call center or customer service role is highly desirable. Excellent verbal communication skills and a friendly, engaging demeanour. Strong problem-solving abilities and the ability to think on your feet. Proficient in using computers and familiarity with call center technology and CRM systems. Ability to handle high call volumes while maintaining professionalism and composure.

Customer Service Representative Duration: 6-12-month contract Pay: $18-$19/hour Are you a recent graduate with a degree in Business (Finance, Accounting, Economics, etc.) - or even Marketing, Psychology, or Communications? Looking to launch your career in a professional, corporate environment? This is your chance to join a leading investment banking firm and gain hands-on experience in financial services. Who We're Looking For: • Recent grads or professionals with 6 months to 2 years of experience (internships count!) • Strong communication, problem-solving, and organizational skills • Background in banking, financial services, or customer support is a plus Preferred qualifications: • Bachelor's degree • Previous call center or customer-facing experience What You'll Do: • Handle inbound calls related to accounts • Deliver high-quality, accurate, and efficient customer service • Troubleshoot and resolve client issues professionally • Maintain detailed records of customer interactions 🌟 Why Join Us? • Get your foot in the door at a top-tier financial institution • Build skills in client service, financial operations, and problem resolution • Work in a collaborative, growth-oriented environment • Potential to convert to a full-time role