Post job

Customer service assistant jobs in Oswego, IL

- 2,393 jobs
All
Customer Service Assistant
Customer Service Expert
Customer Assistant
Customer Service Agent
Customer Service Supervisor
Customer Retention Specialist
Associate Customer Service Representative
Client Service Associate
Service Lead
Customer Support Specialist
Customer Liaison
Call Center Operator
Customer Service Analyst
Customer Support Representative
Reader
  • Client Services Associate

    SGS 4.8company rating

    Customer service assistant job in Lincolnshire, IL

    We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
    $57k-89k yearly est. 4d ago
  • Customer Support Specialist

    Opteon USA

    Customer service assistant job in Chicago, IL

    We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customer service and contribute to continuous process improvement. Responsibilities: Develop lasting relationships with clients and appraisers Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team Handling challenging client requests and questions as needed with a positive and effective approach Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind Effectively managing emails, providing clear and timely responses Reviewing order details and resolving any conflicts, discrepancies, or errors Identifying efficiencies in the workflow and providing suggestions to the management team Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner Reviewing order details with the ability to identify mistakes Ensuring new orders are assigned efficiently with the highest level of quality and diligence. Utilizing established policies and industry guidelines/procedures to ensure efficient workflow Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations Working independently and as a team to achieve goals and meet company expectations Seeking opportunities to expand knowledge of the appraisal and real estate industry Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies Meeting or exceeding specific departmental and personal goals. Exceptional customer service when answering phones and meeting SLA's. Skills you'll need: Comfortable in a high-production environment Immaculate interpersonal communication skills Experience in the Appraisal business (minimum 2 years) Proficient experience with Microsoft Office Experience in continuous process improvement and proactive problem-solving Ability to work effectively in a fast-paced, team-oriented environment Nice to have: USPAP Certification Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule) Benefits: Medical, Dental, Vision, Life 401(k) Hybrid work environment Competitive PTO and Sick leave About Us: We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.
    $32k-49k yearly est. 4d ago
  • Service Desk Lead

    Robert Half 4.5company rating

    Customer service assistant job in Schaumburg, IL

    We are seeking a skilled and motivated Service Desk Lead to oversee our IT support team and ensure the efficient delivery of technical support services to our organization. The ideal candidate will possess strong technical acumen, proven leadership experience, and a passion for problem-solving and continuous improvement. This role will play a pivotal part in managing end-user support, driving process improvements, and leveraging modern technologies to meet organizational needs. Key Responsibilities Lead the service desk team by managing daily operations, providing guidance, and fostering a culture of excellence in IT support service delivery. Act as the main escalation point for technical issues and ensure timely resolution to meet Service Level Agreements (SLAs). Oversee the deployment, configuration, and management of Microsoft Office 365 (hybrid environment), Windows operating systems, and Active Directory. Manage Microsoft Intune for software testing, pushing, and deployment through centralized management tools and processes. Implement and maintain ITIL-aligned service management processes and tools, using IT Service Management (ITSM) platforms for ticketing and reporting. Develop, document, and maintain knowledge articles, ensuring smooth knowledge-sharing among support staff. Drive continuous learning for the team, ensuring the adoption of best practices and mastery of new technologies in the IT ecosystem. Oversee and enforce end-user device management, software deployment tools, and modern endpoint security through robust solutions. Maintain up-to-date certifications and promote certification-focused upskilling among team members. Collaborate with other IT teams to enhance security, cloud identity management, and system integrations. Basic Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 3+ years of experience in IT support roles, with at least 2+ years in a leadership position managing IT support operations. Strong technical expertise in hybrid environments using Microsoft Office 365, Windows operating systems, Active Directory, and Microsoft Intune. Demonstrated experience with software deployment processes and centralized management technologies. ITIL certification and additional IT certifications (e.g., CompTIA A+, Microsoft certifications). Excellent leadership and team management skills, with strong communication and problem-solving abilities. Experience with ITSM tools and remote support technologies for effective service delivery. Proficient knowledge of end-user device management, security solutions, and software deployment tools. Proven problem-solving and analytical thinking with a focus on creating user-centric solutions. Excellent written documentation skills for team processes, knowledge bases, and policy documentation. Preferred Qualifications Advanced certifications from Microsoft or within the Identity and Access Management (IAM) domain. Knowledge of operating in large IT environments with over 3,000 users, multiple domains, and Office 365 (O365) tenants. Experience implementing and managing modern endpoint detection and response (EDR) tools. Familiarity with cloud platforms like Azure, AWS, and their respective IAM components.
    $31k-40k yearly est. 2d ago
  • Csr & Sales Associate

    AGI 4.0company rating

    Customer service assistant job in Chicago, IL

    Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
    $800-1.5k weekly 23d ago
  • Customer Service Expert

    Postnet-Il106

    Customer service assistant job in Lake Forest, IL

    Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid drivers license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose.
    $47k-104k yearly est. 19d ago
  • Seeking Individuals with Customer Service Skills

    Team Green Marketing

    Customer service assistant job in Chicago, IL

    We are actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customer service function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT. Don't waste gas, time and money commuting! We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview. Skills Needed: Proficient in MS Office Basic Computer Knowledge and Skills Think Outside The Box Excellent Written and Verbal Communication Skills People Person Coachable Accountable Self-Starter Strong Drive For Success Required Up to Date Computer with High Speed Internet Phone Access
    $47k-103k yearly est. 60d+ ago
  • Customer Success Analyst

    Innova Market Insights 4.3company rating

    Customer service assistant job in Chicago, IL

    Job description Interested in food? We help the world's food & beverage companies bring innovation to life. We are a global market research company based in the Netherlands, operating in one of the world's leading regions for food research and development. We are looking for a Customer Success Analyst to join our Account Management team. This role is designed to support our Account Managers by owning day-to-day client enablement and platform support. About the job As a Customer Success Analyst, your mission is to ensure that clients receive timely, accurate, and practical support in their day-to-day use of our platform. You will play a key role in helping clients understand our data, adopt the platform effectively, and receive a consistent and high-quality level of service throughout their subscription. About Innova Market Insights INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry. With three decades of experience Innova is a dedicated partner for industry leaders all around the world. The company is famous for trends, insights, and intelligence to build and sustain successful innovation. We work with the top 500 global food companies as well other industry players driving innovation in the sector. Job requirements This role is highly execution-focused and combines analytical work, client interaction, and strong organizational skills. Analytical: Use Innova's database to conduct structured analyses and extract valuable insights in response to client questions and support requests. Translate data and insights into high-quality presentations and materials, following corporate guidelines and standardized formats. Support Account Managers by preparing analyses and decks for client meetings, trainings, and ongoing service delivery. Client-facing responsibilities: Contribute to company growth through: Join client calls alongside Account Managers to support platform usage, answer questions, and help address day-to-day client needs. Deliver client trainings and demonstrations to ensure effective platform adoption and understanding. Ensure client requests are handled efficiently and in line with the agreed service level. Organizational responsibilities: Coordinate closely with Account Managers to prioritize requests and ensure the client service plan is consistently executed. Manage and track client requests, follow-ups, and deliverables to ensure timely completion. Stay updated with the latest features and functionalities of our platform to provide accurate and timely support to clients. Recognize and escalate complex issues to senior support members or other departments as necessary to ensure clients' needs are met effectively. Your Qualifications Bachelor's degree in Business, Data Science, Food Science, or a related field. Minimum of 2 years' experience in a customer support, customer success, or analyst role, preferably within market insights, data, SaaS, or the food industry. Strong analytical and technical aptitude, with the ability to quickly learn new software tools. Clear and professional communication skills, with the ability to explain data and concepts in a practical, client-friendly way. Highly organized, detail-oriented, and comfortable managing multiple requests simultaneously. Strong service mindset and motivation to support clients and internal stakeholders. Knowledge of the FMCG or food & beverage industry is a plus. Are you ready to grow with us? Do you want to be part of an energetic and international organization and have an impact on what we will eat and drink in the coming years? Then we would love to hear from you! We look forward to meeting you. Innova Market Insights is an equal opportunity employer. We are committed to creating an inclusive workplace where all individuals are treated with dignity and respect. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law. Our recruitment and selection practices are designed to be fair, transparent, and accessible. We ensure that job requirements are based solely on the skills, qualifications, and experience necessary for the role. Where needed, reasonable accommodations will be provided to applicants and employees with disabilities. At Innova Market Insights, we believe diversity strengthens our teams and drives innovation. We welcome candidates from all backgrounds and encourage applications from underrepresented groups. All done! Your application has been successfully submitted! Other jobs
    $38k-55k yearly est. 3d ago
  • Customer Support Representative I

    Shorr Packaging Corporation 3.3company rating

    Customer service assistant job in Aurora, IL

    Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers. Responsibilities Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels. Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr's Order Manager portal to Sxe. Review and maintain the open order report to ensure orders are invoiced in a timely manner. Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks: Setting up new customer accounts and ship to's in Shorr's ERP system. Add customer contacts and other account updates in Shorr's CRM. Manage customer requests for packing lists, BOL's, and POD's Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution: Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Shorr Packaging does not provide work authorization sponsorship for this position. The targeted compensation for this position is between $22 - $25 per hour, depending on skills and experience of the selected candidate. Requirements Associates Degree or equivalent experience required Experience with MS Word, Excel, Outlook and Salesforce. Knowledge of ERP, CRM and ecommerce platforms is a plus. Prior data entry experience in an ERP and/or ecommerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast-paced team environment. Demonstration of excellent organization skills while managing time sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Experience in the packaging or related industry is a plus Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages Competitive hourly rate plus targeted annual bonus plan Generous PTO with vacation, sick and floating holidays. 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
    $22-25 hourly Auto-Apply 7d ago
  • Customer Relationship Liaison

    Optima Medical Supply LLC

    Customer service assistant job in West Chicago, IL

    Job DescriptionDescription: · Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes. · Responds to customer needs, concerns, and complaints · Consults with clients on products and necessary equipment · Obtains all documentation to be scanned and batched at the Branch · Manages all follow-up functions with the account, post set-up · Oversees all transactions coming from a specific account(s), including all referral sources · Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment · Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s) · Troubleshoots any issues that may arise with the accounts and any relevant on-site departments · Assists in the utilization process, as well as, transitioning patients to capitation switch-outs · Coordinates patient services and scheduling set-up · Identifies and develops strategic relationships within the institution that will enhance patient care · Performs timely follow-up on all delivered products/services · Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis · Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team Requirements: High School diploma required At least 2 years of related customer relationship experience, preferably in DME, or medical-related services Demonstrated ability to build and maintain solid working relationships with internal and external customers Participate in training and development to become qualified to perform the essential job functions Geographically located within the assigned territory Must possess a Valid Driver's License Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
    $36k-69k yearly est. 27d ago
  • Full-Time ORD Customer Service Airport Agent

    Envoy Air Inc. 4.0company rating

    Customer service assistant job in Chicago, IL

    Responsibilities How will you make an impact? Responsibilities Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner May work in the Baggage Service Office to track the location of baggage and handle passenger questions Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Must be customer focused, detail oriented, and interested about the airline industry Able to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.
    $25k-30k yearly est. Auto-Apply 15d ago
  • Customer Service agent

    Fortuna 4.3company rating

    Customer service assistant job in Chicago, IL

    Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable. Job Description As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits. Salary range: $44000 - $52000 per year. Responsibilities Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner. Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions. Acknowledge and address all customer inquiries on time. Attract potential customers by answering product and service questions. Suggest information about products and services. Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement. Suggest potential products and services to management by collecting customer information and analyzing customer needs. Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts. Address any issues that may arise and escalate to management for their engagement and support. Handle other duties as needed. Qualifications High school diploma. You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued. Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving). Showcase a professional and friendly manner when interacting with customers. Ability to calmly respond to customers whatever the circumstances. Ability to build rapport and develop a relationship with our customers. Team skills (supporting other team members and providing answers to questions to other colleagues). Additional Information All your information will be kept confidential according to EEO guidelines.
    $44k-52k yearly 14h ago
  • Apparel customer Assistance - Part Time

    Alixarx 4.4company rating

    Customer service assistant job in Naperville, IL

    Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment. Job Description Apply Online At: ************ and Req ID 1261605 The Apparel Customer Assistance Associate is responsible for enhancing the experience of customers and driving sales by providing proactive sales assistance ands support to customers for Sears Apparel in Ready to Wear, Men's Fashions, Kid's Fashions, Baby Hardlines and Home Fashions in-store by maintaining merchandise standards, ensuring the sales floor is Ready All Day and maintaining visual displays. Qualifications Apply Online At: ************ and Req ID 1261605 Education: No requirement * 1-2 years experience * Ability to partner with other Associates in the store in order to enhance the customer experience * Ability to listen to customers, understand their needs and provide them with superior service Additional Information All your information will be kept confidential according to EEO guidelines. Apply online to be considered: ************ and Req ID 1261605
    $28k-33k yearly est. 14h ago
  • Customer Retention Specialist

    Mr. Rooter of Cook County

    Customer service assistant job in Elk Grove Village, IL

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
    $26k-33k yearly est. 19d ago
  • Customer Service Expert

    Il106

    Customer service assistant job in Lake Forest, IL

    Replies within 24 hours Benefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid driver's license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose. Compensation: $15.00 - $17.00 per hour At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
    $15-17 hourly Auto-Apply 60d+ ago
  • Customer Service Supervisor - Nights / Weekends

    Tjmaxx of Il

    Customer service assistant job in Oswego, IL

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3030 Route 34 Location: USA TJ Maxx Store 0868 Oswego ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16-16.5 hourly 60d+ ago
  • Customer Service Supervisor-Stingray Bay-2026

    Huntley Park District

    Customer service assistant job in Huntley, IL

    Part-time Description Job Title: Customer Service Supervisor Department: Recreation Classification: Seasonal Target hourly hiring rate: $17.00 No Directly Reports To: Recreation Manager-Aquatics & Fitness The Stingray Bay Customer Service Supervisor is a part-time position located at Stingray Bay. The Customer Service Supervisor is responsible for overseeing the daily operations for pool admissions and concessions in compliance with Illinois Department of Public Health Food Service Standards and Huntley Park District Policies and Procedures. The Customer Service Supervisor reports to the Recreation Manager - Aquatics and Fitness Requirements ESSENTIAL DUTIES/REPONSIBILITIES 1. Responsible for the training, supervision and evaluation of assigned staff. 2. Prepare and conduct in-service staff training. Responsible for the documentation of ongoing training. 3. Responsible for the timely and accurate submittal of payroll information. 4. Order supplies and equipment and arrange for proper distribution. 5. Develop and implement routines, schedules, and procedures for daily operation. 6. Assign staff duties. 7. Must follow cash control procedures. 8. Maintain and review records and evaluations of all operations, staff, and facilities. 9. Provide feedback of vendors, items offered, operations, and recommendations for improvement. 10. Monitor safety and all procedures as they pertain to the complete supervision of all participants and staff. 11. Employee must maintain an organized workspace, which includes, but not limited to having all the necessary supplies, forms, equipment, etc. needed for operations. 12. Employee must respond to internal and external phone calls, e-mails, comments, and suggestions in a timely manner. 13. Employee must accurately answer patron questions in a timely manner. 14. Employee must assist in customer service, which include, but not limited to customer issues, comments, complaints, and concerns. Employee will be assisting the customers in different ways, such as, but not limited to person to person and over the phone, and must be able to assist them immediately or direct the customer to the appropriate manager if necessary. 15. Employee must complete the necessary forms for accidents and incidents. 16. Manages a cost-effective operation within guidelines set by supervisor. 17. Forecasts and plans the purchase of food, supplies and equipment. 18. Oversees and/or participates in menu planning. 19. Responds to customer preferences and industry trends. 20. Ensures that established sanitation and safety standards are maintained. 21. Oversees and participates in the preparation and serving of food. 22. Employee must be able to work independently. 23. Employee must enforce pool rules and regulations 24. Additional responsibilities as needed. 25. Current CPR and first aid certification or able to attain certification prior to opening day of Stingray Bay. QUALIFICATIONS 1. Experience in food preparation and sanitation, familiar with operation of food service equipment and knowledge of health code requirements. 2. Food Service Manager certification is required before the start of the season. 3. Must have excellent computer skills. (Microsoft Office) 4. Ability to learn and use new computer software. 5. Must demonstrate excellent communication (written and verbal), organizational, and customer service skills are required. 6. Be available to work extended hours, including nights, weekends and. 7. Must possess a valid Illinois State Driver's License. MARGINAL FUNCTIONS 1. Employee must attend and contribute to staff meetings. 2. Employee must assist the Recreation Director as requested. 3. Employee is responsible for managing property and equipment through ensuring appropriate levels of safety and cleanliness, by completing the maintenance themselves or identifying and initiating work order requests and repairs. 4. Employee must attend workshops, and seminars pertaining to employee's position, as needed, for new ideas, developments, regulations, and techniques. 5. Assists and substitutes for staff as needed. COGNITIVE CONSIDERATIONS 1. Employee must have the ability to read and understand materials, such as, but not limited to, rules and regulations books, manuals, and schedules. 2. Employee must be able to make decisions objectively based on customer service and fiscal constraint. 3. Employee is responsible for keeping organized records and reports. PSYCHOLOGICAL CONSIDERATIONS 1. Employee must be able to work independently in day-to-day operations with general direction of the Recreation Manager. 2. Employee must have the ability to delegate work, where appropriate, in order to accomplish work most effectively. 3. Employee must demonstrate leadership qualities to perform required work. 4. Employee must have the ability to maintain self-control and composure in difficult situations. 5. Employee must have the ability to recognize priorities and meet deadlines. 6. Employee must have the ability to receive constructive criticism and/or supervision. 7. Employee must have the ability to be flexible and adaptable to new situations. 8. Employee must possess enthusiasm and drive with a desire to accomplish goals and objectives 9. Must possess a pleasant demeanor and have the ability to interact with the public in a courteous manner at all times. 10. Employee must be able to resolve differences and problems that arise with patrons, or when necessary seek the assistance of the Recreation Director in resolving such issues. ENVIRONMENTAL CONSIDERATIONS 1. Employee may be exposed to indoor or outdoor conditions, including extreme heat and humidity, cold, and rain. 2. Employee must operate and handle assigned equipment. PHYSICAL REQUIREMENTS 1. While performing this job, the employee is required to speak and listen, stand, walk, use hands, sit, stoop or kneel, bend and lift and/or move up to 30 pounds. 2. Employee must have the physical agility to maintain mobility from site to site and be able to perform manual tasks. 3. Employee may perform duties, which include, but not limited to lifting, stooping, bending, twisting, and climbing. 4. Employee may need to stand for prolonged periods of time. 5. Specific vision requirements include, distance, color vision, peripheral and depth perception and ability to adjust focus. 6. Must be able to maintain safe and well-organized work areas. 7. Must be able to function in stressful situations. 8. Worker must be able to follow directions with safe follow through and exercise good judgment and safety awareness. Reasonable accommodations may be made to enable individuals with disabilities. SAFETY AND FACILITY REQUIREMENTS 1. Must comply with facility procedures for food storage and preparation in observance of IDPH standards. 2. Assure a safe and hazard free environment by inspecting and taking the necessary action to correct and safeguard against potential problems and/or accidents. 3. Must comply with all safety policies and procedures now in effect or adopted in the future. 4. Worker must be able to follow directions with safe follow through and exercises good judgement and safety awareness. 5. Worker will use all required PPE. 6. All unsafe conditions are to be reported to your supervisor immediately. OUTLINE OF BENEFITS CAN BE LOCATED HERE GENERAL STATEMENT OF POLICIES, SAFETY, ETC. It is expected that all Huntley Park District Staff work toward the Mission, Vision and Core Values of the Huntley Park District and comply with the policies and procedures as set forth by the Board of Commissioners. Resources that outline these policies and procedures include the Board Policy Manual, Personnel Policy Manual, Safety Manual, Departmental Manual, Area or Job Specific Manuals and other written or verbal procedures as provided by your supervisor. As all situations cannot be documented even in manuals such as these, it is further expected that your actions as an employee are always performed with safety in mind, respect of your fellow staff and customers in mind, and at the direction of your supervisor. It is expected that all staff will learn and understand these policies and procedures. This job description is meant as an outline of the job and does not represent all duties or a contract of employment. Approved Salary Description $17.00 - $20.00 Hourly DOQ
    $17-20 hourly 31d ago
  • Customer Retention Specialist

    Mr. Rooter 3.6company rating

    Customer service assistant job in Elk Grove Village, IL

    Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role:As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us:Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow. Compensation: $17.00 - $26.00 per hour Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does. *All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
    $17-26 hourly Auto-Apply 60d+ ago
  • Contact Center Customer Service

    Partnered Staffing

    Customer service assistant job in Northbrook, IL

    Qualifications and Experience: Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-48k yearly est. 14h ago
  • Talented Tarot and Psychic Reader experts

    Psychic Link 4.0company rating

    Customer service assistant job in Chicago, IL

    Prestigious 1-800 psychic line has opportunities for quality Tarot and Psychic advisors. Render services from home by phone. No hold times, yearly increases, and good pay rate. All applicants will be tested. Professionals only, please.
    $24k-38k yearly est. 60d+ ago
  • Security Operations-Center Operator I

    Northwestern Memorial Healthcare 4.3company rating

    Customer service assistant job in Chicago, IL

    At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Security Operations Center (SOC) Operator I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers, Security Supervisors, Security Coordinators and Operations Managers. The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s), leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. The SOC Operator I will play a critical role in ensuring the safety and security of our patients, facilities, visitors and staff members. Responsibilities: Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies. Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols. Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time. Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures. Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities. Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch. Assist with the implementation and enforcement of security policies and procedures. Provide clear and concise instructions to security personnel and guide them during critical situations. Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner. Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies. Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary. Address and relay any security related hardware or software issues as needed. Continue to work with vendors or internal support to rectify any issues that arise. Qualifications Required: High-school diploma or GED Successful completion of IAHSS Basic exam within 90 days of hire. Maintain IAHSS Basic certification Current BLS through American Heart Association within 9 months of hire Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, law enforcement and other outside agencies Attention to detail to accurately document incidents and maintain records. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Writing skills necessary to complete reports and paperwork that meets departmental standards. Physical ability to sit for extended periods and operate computer equipment. Willingness to work in shifts, including nights, weekends, and holidays, as physical security operations require 24/7 monitoring. Proficient in the use of Microsoft Office applications and the Internet. Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems. Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor Preferred: Previous experience in a security dispatching role or similar position. Associate/Bachelor's degree Valid driver's license. Valid Firearm Owner's Identification (FOID) card Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
    $29k-36k yearly est. 3d ago

Learn more about customer service assistant jobs

How much does a customer service assistant earn in Oswego, IL?

The average customer service assistant in Oswego, IL earns between $28,000 and $43,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average customer service assistant salary in Oswego, IL

$34,000
Job type you want
Full Time
Part Time
Internship
Temporary