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360 Recruiting Group
Customer service associate job in New Britain, CT
Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We currently are seeking an energetic, highly organized, passionate CustomerService Representative to provide assistance to the sales team to ensure customer satisfaction.
Why Work with Us:
Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities)
Highly creative environment with ongoing training and development offered
Medical Insurance
401k Plan Participation
Small company environment so you can have a significant impact and real opportunities for growth
Discounted merchandise and more!
The Position:
The CustomerService Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the CustomerService Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end.
About You:
Having prior experience in a detailed-oriented, fast-paced customerservice role, you know how to set priorities, multi-task and work well under pressure
You are highly organized and have an eye for accuracy
Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams
Establishing and maintaining relationships with clients comes naturally to you
You are a self-starter who takes initiative to seek answers under firm deadlines
You are punctual and willing to work so that critical items are completed for the day
Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software
We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about Victor Advertising Services at https://www.victoradvertising.com/.
360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.
$20-25 hourly 1d ago
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Licensed Clinical Supervisor | CSA Holyoke
Gandara Mental Health Center, Inc. 3.4
Customer service associate job in Holyoke, MA
Job Description
Why Work for Gandara:
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Hourly Rate: $55.00 Hourly
Additional Benefits:
Career Growth Opportunities
Culturally Diverse population
Clinical Licensing Support
Job Title: Licensed Clinical Supervisor
Work Location: Holyoke, Ma.
*Bilingual Candidates Encouraged to Apply
*EOE M/F/D/V
*Union/Non-Union
Job Summary:
Knowledge of the service delivery protocol, best practices and treatment standards as well as the ethical mandates relevant to the profession.
Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience, and how they impact the range of working relationships (e.g., worker-client, supervisor-worker-client, and peer-peer).
Familiarity with the major models of clinical supervision, in terms of philosophical assumptions and practical implications, and the ability to compare and contrast them with other models.
Articulate a personal model of supervision, drawn from existing models of supervision and from preferred styles of therapeutic practice.
Facilitate the co-evolving relationships between the worker-client and supervisor-worker-client relationships, identifying and addressing problems that arise.
Knowledge about processes for working through ethical dilemmas in clinical supervision.
Awareness of legal issues which may arise in clinical supervision, and commitment to ensuring that supervisees are also aware of these (e.g., duty to report, limits of confidentiality, etc.).
Skill in giving and receiving feedback in supervision, both informally (e.g., in the course of supervision sessions) and formally (e.g., planned and documented reviews of the supervision process and of supervisees' clinical skills).
Advanced knowledge of the major issues experienced by clients (e.g., mental illness, alcoholism, drug abuse).
Minimum Qualifications
Must possess a master degree and have and independent license in an appropriate human service field.
Massachusetts independent license (i.e. LMHC; LICSW; LMFT; LADC I).
Minimum Experience required 2 years of supervisory experience preferred.
Experience in working with youth and families in a Therapeutic/Clinical setting.
Ability to do differential diagnosis and use DSM-V criteria.
Must have a driver's license and availability of vehicle to support Program needs.
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. xevrcyc This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$27k-32k yearly est. 1d ago
Care Professionals Needed in Guilford and Madison
Always Best Care of Wallingford and New Haven 4.1
Customer service associate job in Guilford, CT
Always Best Care of Wallingford and New Haven -
ATTENTION CARE PROFESSIONALS!
Always Best Care/Wallingford is looking for CARE PROFESSIONALS in the Madison and Guilford area!
WE OFFER OUR CARE PROFESSIONALS
Competitive Pay - flexible schedules
Employee Recognition Program
Referral Bonuses $$$
Close-knit and supportive team
Part-Time, Full-Time, and Live-In opportunities
NEW! Rewards Program $$$
Our CARE PROFESSIONALS provide a wide range of services such as:
ADLS (incontinence care, transferring, dressing, and bathing, etc.)
Companion
Light housekeeping
Transportation
Meal preparation
Job Requirements
Care Professional Experience Required
State CNA/HHA/PCA certification and experience. PREFERRED
High school diploma or GED.
Clean criminal background check.
Valid driver's license and proof of insurance, clean driving record for Transporting
Ability to effectively communicate via phone, in person, and in writing.
Exceptional interpersonal skills.
Candidates must be authorized to work in the United States.
Ability to access Always Best Care systems online via computer or smartphone.
Location: Guilford, Madison
APPLY With US TODAY!
$24k-31k yearly est. 1d ago
Customer Service Clerk
R+L Carriers 4.3
Customer service associate job in Meriden, CT
CustomerService Representative, Starting at $19.81 hr.
Full-Time, Monday - Friday, Various Shifts
PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts
Click here to learn more about our employee resorts
R+L Carriers is seeking a CustomerService Representative to work at our Meriden, CTService Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
Company Culture
Requirements:
Strong communication/telephone skills
Able to work in a fast-paced environment
Strong critical thinking skills
Ability to deal with potentially stressful situations
General office and customerservice experience
Basic knowledge or Windows, Outlook and other Microsoft products
Ability to type 30+ WPM
Preferred:
2+ years of experience as a clerk or similar role in a fast pace environment
Freight logistics experience
Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
$19.8 hourly Auto-Apply 9d ago
Customer Assistance Representative Full Time (Windsor Locks, CT, US)
American Airlines 4.5
Customer service associate job in Windsor Locks, CT
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
* Greeting customers when they enter the airport or arrive in the ticket area
* Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
* Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
* Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
* Troubleshooting kiosk technology issues to identify the source of issues or errors
* Communicating with IT about kiosk technology issues that require additional servicing
* Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
* Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
* Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
* Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
* Accepting and activating customers' self-tagged baggage at the activation station
* Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
* Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
* Refer customers to customerservice agents when appropriate
* Performing clearance and verification of documents at kiosks
* Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
* Assisting unaccompanied minors with boarding, deplaning, or other transportation
* Providing customers with gate information and directions
* Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
* Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
* Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
* Adhere to government regulations (e.g., DOT, FAA, TSA)
* Adhere to company policies, procedures, and performance standards
* Wear uniforms as required by company policy
* Provide quality customerservice in a professional manner in accordance with American's guidelines
* Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED or international equivalent
* Must be 18 years of age or older
* Read, write, fluently speak and understand the English language.
* Bilingual language skills may be required in some locations
* Applicable valid driver's license as required by local authorities
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face CustomerService experience
* Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$16.1 hourly 6d ago
Customer Service Associate
Pioneer Valley Environmental 4.1
Customer service associate job in Ware, MA
Job Description
Are you looking for a full-time position that will fit your lifestyle? Do you have a passion for working with others and problem-solving? Join us at Pioneer Valley Environmental as our new full-time CustomerServiceAssociate in Ware, MA! Whether it's scheduling service calls, resolving customer concerns, or keeping operations running smoothly, your role is essential in ensuring our clients receive the best experience possible. If you're an organized, detail-oriented professional who enjoys problem-solving and assisting customers, we want to hear from you!
WHY YOU SHOULD JOIN US
At Pioneer Valley Environmental, we foster a supportive and team-oriented culture where your contributions are valued. We offer a competitive wage of $18 to $20 per hour, along with exciting team spiffs and a company-matched IRA to help you grow financially. Ready to join a company that values your skills? Apply today!
ABOUT PIONEER VALLEY ENVIRONMENTAL
Here at Pioneer Valley Environmental, we are dedicated to providing prompt and reliable service to our customers. Founded in 1999, we have spent the last 15+ years growing our company and serving our community with honest and quality plumbing, heating, and air conditioning services. Our highly trained employees and technicians work hard to exceed customer expectations with access to exceptional service 24 hours a day, 7 days a week!
ARE YOU THE FULL-TIME CUSTOMERSERVICEASSOCIATE OUR TEAM NEEDS?
High school diploma or equivalent
1+ years of office administration education or comparable work experience
Good computer skills and knowledge of common office applications such as Microsoft Word, Excel, and PowerPoint
Familiar with ServiceTitan
Excellent phone, communication, and interpersonal skills
WHAT VITAL ASSISTANCE DO YOU PROVIDE?
As our CustomerServiceAssociate, you will work a full-time schedule between 7:30 AM - 4:00 PM Monday - Friday, providing you with ample time in the evening and weekends to do what you love.
As a full-time CustomerServiceAssociate, each day unfolds as you answer ringing phones, promptly schedule calls, and ensure customers feel valued, whether in person or over the phone. You maintain a professional tone through emails and letters, resolve product and service issues by clarifying complaints, identifying root causes, and suggesting effective solutions. You skillfully handle customer complaints across various platforms, gather data, and recommend innovative products to management while processing orders, refunds, and exchanges efficiently. After resolving issues, you make follow-up calls to gauge satisfaction, meticulously document interactions, and keep organized records. This dynamic, rewarding environment allows you to grow your skills and deepen your connection with the community, making each day fulfilling in the world of customerservice.
ADVANCE YOUR CAREER TODAY!
If this sounds like the right full-time CustomerServiceAssociate job for you, don't wait - apply today to join our team. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you!
$18-20 hourly 6d ago
Customer Sales & Serv Rep
DTS Fluid Power 3.6
Customer service associate job in South Windsor, CT
Want to use your customerservice skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customerservice professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customerservice skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our CustomerService Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customerservice experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a CustomerService Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$44k-61k yearly est. Auto-Apply 60d+ ago
Client Success Renewals Specialist
Norstella
Customer service associate job in Hartford, CT
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 30d ago
Part Time Bilingual Reservationist
Transdevna
Customer service associate job in East Hartford, CT
Transdev in East Hartford, Connecticut, is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customerservice-oriented people who are dedicated to safety. Transdev is proud to offer:
Position Subject to Collective Bargaining Agreement:
* $20.00 (Union Collective Bargaining Agreement PayScale)
o Starting pay $20.00 with progression to $21.00 over 1 year.
Benefits include:
* Vacation: up to 14 days per year
* Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental
& vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement
benefits, and company holidays.
Key Responsibilities:
+ Answer customer calls and input ride information using a computerized scheduling system
+ Enter new customer information and changes into the system.
+ Data entry into spreadsheets and databases.
+ Communicate late vehicle service and verifying "No Shows" with customers.
+ Must be bilingual in Spanish and English
+ Resolve service-related complaints.
+ Create daily route maps of the reservations for the drivers.
+ Other duties as required.
Qualifications:
+ High school diploma or GED required.
+ 2 years reservationist or customerservice experience.
+ Computer literate
+ Excellent communication and listening skills.
+ Bilingual in Spanish and English
+ Must be able to work shifts or flexible work schedules as needed, including overtime.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please review here: ********************************************************* for CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Part Time
Req ID: 6613
Pay Group: X58
Cost Center: 55835
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
$20-21 hourly 31d ago
Customer Service Coordinator - Starting at $18 hourly
Raymour & Flanigan Furniture 4.6
Customer service associate job in Manchester, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customerservice issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customerservice skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$29k-39k yearly est. 35d ago
Customer Service Advisor - Coventry
Scrub-A-Dub Auto Wash Centers
Customer service associate job in Coventry, RI
Full-time, Part-time Description
Are you a people person? Do you love cars? New England's leading auto-wash company is excited to hire for the grand opening of our BRAND NEW COVENTRY SITE! A 50+ year old family business, ScrubaDub is seeking individuals who are serious about their careers and looking to cultivate customer relationships. Join a USA TODAY Top Places To Work Award Winner for 2024 as we launch the most state-of-the-art carwash facility in Rhode Island!
Responsibilities and Duties
1.) Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits of the Unlimited program while ensuring a positive customer experience with a friendly smile and helpful service!
2.) Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Load cars quickly and efficiently.
3.) Store Operations: Maintain a clean and organized location. This is a busy carwash that needs to be cleaned on a daily basis. Complete necessary side-work and house-keeping items including cleaning the lot and vacuums, taking out the trash, and cleaning the carwash tunnel.
Requirements
The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business.
The ideal candidate has a passion for customerservice, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales
Good verbal & written communication skills preferred
Basic computer skills to enter customer information as needed into our database
CustomerService Experience and cash register experience is preferred but not necessary as we will train the right candidate.
Grit - you'll be working outside for much of the year - you're tough and able to handle the outdoors.
Benefits
Team members average $18 to $22+ an hour with wage, tips, and bonus. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include:
Health Insurance option for full time employees
401K Retirement plan with 3% employer match
Free car washes for your personal vehicle
Growth potential at a fast growing company
529 College Savings Plan
Scholarships and reimbursement for college or vocational training
Salary Description $18-22+ per hour
$18-22 hourly 60d+ ago
Executive Home Care OVERNIGHT AND WEEKEND CAREGIVERS
Executive Home Care
Customer service associate job in Wallingford, CT
Benefits:
401(k)
Paid time off
Training & development
WE OFFER
Competitive Compensation: $16.35-$17.00 based on experience.
Flexible Scheduling: Agency requires four-twelve hour commitments .
Comprehensive Health Benefits: Access health insurance options.
Continuous Development: Engage in ongoing training and professional growth..
Supportive Work Environment: Thrive in a collaborative workplace.
Referral Incentives: Benefit from referral bonuses.
Consistent Assignments: Build enduring client relationships through ongoing shifts.
Meaningful Impact: Make a significant difference in the lives of individuals coping with medical conditions and age-related challenges.
QUALIFICATIONS:
High School diploma or equivalent is preferred.
Car preferred.
Companions do not require licensing
Graduated from an accredited Certified Nurses Aide program preferred
Active CNA/HHA license preferred
Adequate health status to perform described duties.
Ability to safely handle body fluids and hazardous waste products.
Must have the ability to effectively communicate with patients and staff.
Must meet personnel qualifications.
RESPONSIBILITIES AND DUTIES:
Provides direct and indirect personal care to the patient in the home setting.
Utilizes safety measures in the provision of care.
Maintains effective communication with supervisor regarding patient's condition.
Follows written assignment to deliver patient services developed by an appropriate health care professional.
Documents and submits accurate accounts of services provided.
Observes the patient for changes in condition and behavior and report to the supervisor.
Submits required documentation in a timely manner.
Adheres to the role of the Certified Nurses Aide in the home setting as defined in state regulation.
The CNA shall not change sterile dressings, irrigate body cavities such as giving an enema, irrigate a colostomy or wound, perform gastric irrigation or enteral feeding, catheterize a patient, administer medication, apply heat by any method, care for a tracheostomy tube, nor provide any personal health service which has not been included in the plan of care. Compensation: $16.35 - $18.00 per hour
Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.
Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field.
Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential.
Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided.
Explore Opportunities Near You
If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
$16.4-17 hourly Auto-Apply 60d+ ago
Reservationist
Mohegan Sun 3.6
Customer service associate job in Oxoboxo River, CT
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE This position is responsible for providing superior customerservice via phone and other electronic means.
Primary Duties and Responsibilities: includes but not limited to:
* Answers and processes all incoming communications with internal and external guests
* Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities in accordance with our criteria, established by Revenue Management department
* Evaluates player ratings to determine access and availability of marketing promotions
* Utilizes cross and up-sell techniques to generate additional revenue for designated products, services or amenities
* Assists members of the Executive Host and Player Development departments with retrieving customer information, creating VIP reservations and issuing complimentary offers
* Troubleshoots guest issues with online logins for MyMoheganSun.com and gaming accounts
* Knowledge of all aspects of the Momentum program and promotes the benefits to transient guests
* High level knowledge of property information including events, promotions, operational procedures, etc.
* Communicates with multiple departments to resolve guest questions and issues via telephone and email
Secondary Duties and Responsibilities:
* Assists other related departments in additional overflow duties
* Provides correct property information
* Distributes arena and special event tickets
* Captures and records after-call reason codes to track types of calls received when required
* Responsible for communicating any system or equipment issues that could impact job productivity or performance
* Attends quarterly department meetings
Minimum Education and Qualifications
* High School Diploma or equivalent
* Previous experience in a Contact Center, Marketing, Special Events, Hotel Operations, Box Office/Arena Club Operations or related customerservice position
* Basic knowledge of Microsoft Office and navigating the internet
* Intermediate knowledge on how to download and login to an app
* Basic technology troubleshooting skills
* Excellent verbal communication skills and can write professionally
Competencies: Incumbent will master the following competencies while in this position:
* Strong written and verbal communication skills
* Internal training and techniques
* Mohegan Sun's sales techniques
* Effective listening skills that support effective customerservice techniques
* Will have in depth knowledge off Call Center applications as well as the gaming and reservation systems, SharePoint, Strivacity, Workday, and EZ Links
Training Requirements:
* Must complete the Mohegan Sun Reservationist training course
* Knowledge of GUI, ACSC, LMS, Passkey, Avatar, ACT, Artics, GHS, Stricacity, SharePoint, and Finesse
* Annual HR, Compliance, and Cyber Security training
Physical Demands and Work Environment:
* Office work environment
* Fast-pace call center
* Must be able to sit and stand for extended periods of time
* Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
$28k-32k yearly est. Auto-Apply 8d ago
Client Success Specialist
Checkwriters
Customer service associate job in Northampton, MA
We're looking for a dynamic, customer-focused professional to help onboard and support clients using our Payroll, HR, and Attendance platform! This hybrid-eligible role offers competitive pay and benefits, generous PTO, a modern and comfortable workspace, and plenty of team events.
Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software - we don't just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they've had with a payroll and HR provider.
Who we're looking for:
A motivated, relationship-driven individual with a passionate about helping businesses thrive. You bring honesty, reliability, and positivity to every interaction and you thrive in a fast-paced, client-facing role.
What you'll do:
Guide new and existing clients through onboarding, upgrades, and product adoption
Coordinate onboarding timelines, communications, and project milestones
Build strong, trust-based relationships with clients and internal teams
Collaborate across departments to ensure a smooth post-onboarding handoff
Communicate progress updates and anticipate potential roadblocks
Identify opportunities to improve processes and enhance our products
Support special projects as needed
What you bring:
Experience delivering exceptional client-facing service (banking, HR, payroll, or insurance a plus)
Knowledge of HRIS, Payroll, or Attendance systems
Strong presentation skills and comfort learning software
Ability to understand client needs and keep projects moving
Flexibility, organization, and attention to detail
Proficiency with Microsoft Office
A team-first mindset, strong work ethic, and positive attitude
Candidates with experience in Banking, Finance, Human Resources, or Sales are encouraged to apply!
$44k-75k yearly est. 60d ago
Client Specialist, Longmeadow
Knitwell Group
Customer service associate job in Longmeadow, MA
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01255 Longmeadow, MA-Longmeadow,MA 01106Position Type:Regular/Part time
Pay Range:
$15.50 - $19.40 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$15.5-19.4 hourly Auto-Apply 35d ago
Member Service Center Representative
Connex Credit Union 3.6
Customer service associate job in North Haven, CT
Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and exceptional customerservice is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission.
Benefits:
Competitive compensation.
Medical, Dental and Vision coverage.
Paid time off.
401K contributory plan with company match.
The opportunity to become involved in community outreach.
Qualifications
The primary function of the Member Service Center Representative is to serve as a representative in the Member Service Center working with members and prospective members of Connex Credit Union. The position will help members with all issues they may have as well as look for opportunities to improve a member's financial life utilizing Connex's products and services. The position must consistently provide excellent customerservice while working within Connex policies and meeting or exceeding Connex service standards. Working in the call center, Sales and Service and ITM teams requires a unique blend of patience, inquisition and problem solving skills. They must work to resolve issues efficiently primarily resolving problems on the first call. Essential Functions and Responsibilities:
Call Center
Answers all inbound phone calls in an accurate, timely manner while adhering to all call center standards
Promptly responds to member requests via web chat and email
Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
Takes ownership of member problems and works them until completely and satisfactorily resolved - Utilizes problem solving skills and thinks independently to resolve these issues
Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members
Improves each member's financial life by offering appropriate products and services during phone calls and other contacts
Processes loan applications for members and assists them with questions they may have in regards to the consumer lending products
Meets all sales and service goals consistently and contributes to the fulfillment of all Connex Credit Union goals
ITM
Maintains a balanced personal cash drawer and balanced vault in absence of Service Coordinator
Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members
Delivers superior quality service while adhering to corporate, regulatory and audit guidelines
Utilizes problem solving skills and thinks independently to resolve member issues
Sales and Service
Mail Processing, Audit CD Reports, S&S Helpdesk Requests
Other duties as assigned to support the Member Service Center and the credit union.
Performance Measurements (if applicable):
Qualifications and Requirements:
Ability to maintain confidentiality of member information
Ability to work collaboratively within the call center environment
Strong communication and sales skills
High degree of responsibility and integrity
Proficiency in Microsoft Office suite
Flexible about work hours and shifts to accommodate business and member needs - Includes rotating Saturdays and occasional after-hour meetings
High school degree required; bachelor's degree desirable
1-2 years experience required
$33k-38k yearly est. 11d ago
In-Home Therapy Clinical Supervisor | CSA Holyoke
Gandara Mental Health Center, Inc. 3.4
Customer service associate job in Holyoke, MA
Job Description
Why Work for Gandara:
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Salary:
Salary Rate | $73,036 - $81,693
Job Title: In-Home Therapy Clinical Supervisor
Work Location: Holyoke, MA
*Bilingual Candidates Encouraged to Apply
*EOE M/F/D/V
*Union/Non-Union
Job Summary:
Provide clinical leadership and direction for programs within the CBYS division, whose mission is to strengthen, expand and integrate a comprehensive system of community- based, culturally competent behavioral health and complementary services for children with serious emotional and behavioral health needs along with their families. The Clinical Supervisor is accountable to the CBYCS Program Director and Regional Director. The Licensed Clinical Supervisor will oversee all aspects of the clinical program that they are assigned to. They will ensure that cases are assigned and closed in a timely manner, review medical charts for quality, ensure workers are providing appropriate and quality care and will support all clinical aspects of the direct care staff and cases that they are assigned to.
Duties and Responsibilities:
Provide clinical and administrative supervision of the home and community-based programs, assuring implementation and documentation of all service components, including periodic status reports.
Provide regularly scheduled individual (weekly) and team supervision as needed.
Keep log of supervision sessions/review clinical work/consultation and provide feedback
Provide case consultation as needed.
Assign new cases to team members as needed.
Monitor the development/implementation of strength-based, individualized CANS assessments, Comprehensive Assessments, Individualized Action Plans, Safety Plans and other clinically significant documentation.
Review and sign clinical paperwork (Child/Adolescent Comprehensive Assessment, Individualized Action Plan, Risk Assessment, Individualized Action Plan Updates/Revision and Discharge Summary/Transition Plan).
Ensure adequate staff coverage to serve the needs of the program. This will mainly pertain to on call requirements.
Maintain established professional standards for the documentation of clinical work.
Implement and monitor systems to assure proper documentation for billing MCEs and other pay sources.
Assure program compliance with Mass Health and other MCE guidelines including staffing patterns, service capacity, utilization and accessibility.
Comply with all statutes and regulations relative to the maintenance of clinical standards in the Commonwealth, e.g., mandated reporting and duty to warn.
Complete field observations during home and telehealth sessions and/or meetings with collaterals, etc. when clinically or administratively needed.
Will provide a level of clinically expertise and guidance too all supervisees and ensure that ideal practice standards are observed.
Obtain and maintain current certifications and licensures commensurate with program policies and procedures. Ensure that all certificates are current and provide required documentation to the Agency.
Minimum Qualifications:
Must possess a master degree and have carry an independent license in an appropriate human services field.
2 years of appropriate supervision.
Experience navigating any of the child/family-serving systems and advocating for family members who are involved in the behavioral health system.
Demonstrated ability to be innovative, creative, analytical and decisive in problem solving.
Demonstrated communications, administrative and organizational capabilities.
Ability to work effectively with diverse populations and community agencies: School Dept., DCF, DYS, Juvenile Court, etc.
Understanding/willingness to be part of a Program that supports youth and families 24 hours per day, 365 days a year.
Must have a driver's license and availability of vehicle to support Program needs.
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. xevrcyc This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$27k-32k yearly est. 1d ago
Customer Service Clerk
R+L Carriers 4.3
Customer service associate job in Meriden, CT
CustomerService Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, Various Shifts PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts
R+L Carriers is seeking a CustomerService Representative to work at our Meriden, CTService Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
Company Culture
Requirements:
* Strong communication/telephone skills
* Able to work in a fast-paced environment
* Strong critical thinking skills
* Ability to deal with potentially stressful situations
* General office and customerservice experience
* Basic knowledge or Windows, Outlook and other Microsoft products
* Ability to type 30+ WPM
Preferred:
* 2+ years of experience as a clerk or similar role in a fast pace environment
* Freight logistics experience
Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
$19.8 hourly 8d ago
Client Success Specialist
Checkwriters Inc.
Customer service associate job in Northampton, MA
We're looking for a dynamic, customer-focused professional to help onboard and support clients using our Payroll, HR, and Attendance platform! This hybrid-eligible role offers competitive pay and benefits, generous PTO, a modern and comfortable workspace, and plenty of team events.
Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software - we don't just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they've had with a payroll and HR provider.
Who we're looking for:
A motivated, relationship-driven individual with a passionate about helping businesses thrive. You bring honesty, reliability, and positivity to every interaction and you thrive in a fast-paced, client-facing role.
What you'll do:
* Guide new and existing clients through onboarding, upgrades, and product adoption
* Coordinate onboarding timelines, communications, and project milestones
* Build strong, trust-based relationships with clients and internal teams
* Collaborate across departments to ensure a smooth post-onboarding handoff
* Communicate progress updates and anticipate potential roadblocks
* Identify opportunities to improve processes and enhance our products
* Support special projects as needed
What you bring:
* Experience delivering exceptional client-facing service (banking, HR, payroll, or insurance a plus)
* Knowledge of HRIS, Payroll, or Attendance systems
* Strong presentation skills and comfort learning software
* Ability to understand client needs and keep projects moving
* Flexibility, organization, and attention to detail
* Proficiency with Microsoft Office
* A team-first mindset, strong work ethic, and positive attitude
Candidates with experience in Banking, Finance, Human Resources, or Sales are encouraged to apply!
$44k-75k yearly est. 60d+ ago
Client Specialist Key
Knitwell Group
Customer service associate job in Canton, CT
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00007 Canton CT-Canton,CT 06019Position Type:Regular/Part time
Pay Range:
$17.35 - $21.70 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
How much does a customer service associate earn in Manchester, CT?
The average customer service associate in Manchester, CT earns between $25,000 and $42,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Manchester, CT
$32,000
What are the biggest employers of Customer Service Associates in Manchester, CT?
The biggest employers of Customer Service Associates in Manchester, CT are: