Independent Operator - Store Manager
Customer service manager job in Woodburn, OR
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Victim Services Manager
Customer service manager job in Corvallis, OR
Are you interested in making Benton County a better place for all its citizens? Do you enjoy diverse and dynamic work? Are you a person who loves to work with a variety of people? If so, then please consider joining the District Attorney's Office at Benton County as a Victim Services Manager.
JOB SUMMARY
Manage the Crime Victim Services Division of the District Attorney's Office in accordance with the policies, goals and mission statement, of the Elected District Attorney, and in accordance with specific directives as may be given from time to time. At all times, represent the District Attorney's Office as a model of good citizenship and professionalism. Exercise responsibility for personnel and program management, including victim advocates and volunteer student interns. Manage all aspects of victim services related grants awarded to the District Attorney's Office. Serve as the "point of contact" for services to victims of crimes as mandated by Oregon Law, provide victim services and related outreach to the community as directed by the District Attorney.
Click here for a complete list of the duties, responsibilities and physical requirements of this position.
MINIMUM QUALIFICATIONS
The following minimum qualifications are required for this position:
* Combination of Education and Experience:
* 2 years of supervisor or lead experience (preferably working in community justice, probation/parole, corrections or other human services fields), or 2 years of experience providing direct services to victims, or any combination of the two equaling 2 years; and Bachelor's degree; or
* Associates degree plus two additional years of supervisor and/or direct services to victim experience
* Have, or obtain within first 30 days of hire, a valid Oregon Driver's License (travel required).
* Complete State Victim Assistance Academy, and obtain Basic Victim Advocacy Certification, within the first year of employment.
Special Requirements:
* Experience in program management, including but not limited to planning, organizing, staffing, directing, controlling and implementing an identified plan/concept within a diverse team and managing, leading and enhancing talents, strengths and abilities of a team.
* Experience working in a union environment.
* Experience in a supervisory role, specifically overseeing staff who deliver social services.
* Familiarity with, and experience providing post-adjudication victim/survivor services, particularly within the State of Oregon
An equivalent combination of education and experience may be accepted.
Questions regarding this position can be directed to:
Amie Matusko, Chief Deputy District Attorney
Benton County District Attorney's Office
Telephone: ************
*******************************
BENEFITS
Generous time off to maintain a healthy work-life balance!
* 11 Paid Holidays + 64 Personal Leave Hours + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave! Vacation accrual increases with years of service.
$0 Health Insurance Premium!
* Medical, Dental and Vision -cover your eligible family members without additional premium.
* In addition, the County contributes up to $1,400 per year to your Health Savings or Health Reimbursement account!
* Apart from your deductible, you can use this money for things that aren't traditionally paid by insurance - i.e. Ibuprofen, Tylenol and other preventative type medications.
* You never lose your Health Savings Account funds as it rolls over from year to year.
* Dependents up to age 26 are covered!
Get ready for retirement. Generous employer paid contributions!
* After 6 months of employment:
* The County makes a retirement contribution of 6% of your salary towards Oregon PERS!
* The County makes a deferred compensation 457b plan contribution of 3% of your salary! You can add more if you wish.
A free and award-winning wellness program
* Interactive and personalized approach focused on your whole health.
* Onsite and virtual seminars, wellness challenges and fun activities.
* Monetary incentives and cool prizes to engage everyone and meet your individual needs!
100% employer-paid coverage for AD&D ($100,000), Life ($10,000), and Long Term Disability coverage.
* Supplemental plans are available at reasonable rates.
Annual salary range of: $63,516.54 -$86,612.86
* This position is eligible for up to two salary raises within your first year. An Increase may be given at the end of the 6-month probationary period and at the 1-year anniversary, as long as your performance is in good standing! Annual performance-based increases are given until the maximum of the salary range is reached.
Have benefits questions?
* Reach out to us anytime: *****************************
Working & Living in Benton County
Benton County (pop. 93,053; 679 sq. mi.) is in the middle of the Willamette Valley, with Corvallis (pop. 61,027) as the county seat. Established in 1847, nearly 12 years before Oregon became a state in 1859, the county is the state's fourth smallest in terms of area and medium-sized with respect to population. Corvallis is home to Oregon State University (OSU), the city's largest employer. Most of the rest of the county is farm and forest land, reflecting a much-treasured rural heritage.
The quality of life here is very high, a perfect blend of rural, urban, and small-town living, with unlimited access to Oregon's coveted outdoor lifestyle. Corvallis is dynamic, safe, and friendly, a thriving college town with many cultural offerings. Portland's world-class urban amenities, major sports venues, and Portland International Airport are 90 minutes to the north, and Eugene and its airport are less than an hour south.
The area offers a variety of outdoor recreational activities year-round, with easy access to the mountains, ocean, rivers, streams, and wilderness. The Oregon Coast is an hour away. Corvallis is a gold-level Bike Friendly Community with bike lanes on 98 percent of the collector and arterial roadways and eighteen miles of multi-use paths. The Robert Wood Johnson Foundation ranks Benton County as one of the top three healthiest counties in Oregon.
In addition to OSU, the Linn Benton Community College offers higher education. The highly regarded Corvallis, Philomath, Alsea, and Monroe School Districts serve the county.
Working at Benton County
Living in Benton County
How to Apply
* To apply for this position, click on the "Apply" button to fill out all information in the online application and complete the questionnaire. Failure to do so may result in your application being removed from consideration.
* Only complete applications received by the posted application deadline date, or the first review date will be considered.
* Answer all supplemental questions.
After you Apply
* You will get an email stating your application has been submitted. Log in to your Neo Gov account before the job announcement closes to see if you have any pending tasks or notifications and make sure to complete these tasks before the job announcement closes. These can be found under the "My Applications" section.
* Be sure to check both your email and NeoGov account for updates regarding this recruitment.
Additional information
* This is a FLSA exempt position.
* Hiring is contingent upon the successful completion of a background check.
* This position requires driving and may require use of a personal vehicle.
* Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.
* Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website Veterans Resources.
* NOTE: If claiming veterans' preference please be sure to attach your DD214 or Disability letter from the VA.
* Benton County does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Benton County will review these documents to confirm that you are authorized to work in the United States.
* If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling ************.
Benton County is an equal opportunity employer.
Helpful links and contact information
Learn more about Benton County
Understanding the County Application Process
Job Interest Cards webpage
For more information you may contact us by e-mail at ***************************** or by phone at ************.
Vice President, Customer Financial Services & Financial Intelligence
Customer service manager job in Salem, OR
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**Position Overview**
The Vice President, Customer Financial Services & Financial Intelligence (CFS/FI) is a senior finance executive responsible for leading largescale, endtoend customer finance operations and associated transformation initiatives across Lumen. The role provides strategic and operational leadership for QuotetoCash and RecordtoReport, including billing, collections, credit, dispute management, customerfacing financial operations, and enterprise financial intelligence, reporting, and analytics.
This executive role is designed for a leader who can operate at scale-setting vision, aligning crossfunctional stakeholders, and sponsoring complex, multiyear programs that improve accuracy, efficiency, transparency, and customer experience. The VP partners closely with the Controller, CFO organization, Sales, Operations, IT, and external vendors, and regularly interfaces with senior executives to ensure alignment with enterprise priorities.
**Key Accountabilities**
+ Establish and communicate the longterm vision and strategic roadmap for Customer Financial Services and Financial Intelligence, aligned to enterprise financial, operational, and customer objectives.
+ Serve as a trusted advisor to the Chief Accounting Officer & Controller and broader executive leadership on customer finance operations, performance trends, risks, and transformation opportunities.
+ Lead through influence across highly matrixed organizations, ensuring strong alignment between Finance, Sales, Operations, Technology, and shared services partners.
+ Sponsor and govern largescale, crossfunctional transformation programs spanning billing, accounts receivable, dispute resolution, revenue assurance, reporting, and analytics.
+ Drive modernization of processes, systems, and data capabilities to improve invoice accuracy, reduce cycle times, strengthen controls, and enable datadriven decisionmaking.
+ Champion automation, advanced analytics, and emerging technologies to sustainably reduce manual effort, improve throughput, and increase operational resilience.
+ Lead financial intelligence and reporting capabilities that support the Controller organization, Sales leadership, and executive management with timely, accurate, and actionable insights.
+ Oversee the evolution of reporting hierarchies, segmentation, metrics, and management scorecards to support planning, forecasting, and executive decisionmaking.
+ Ensure reporting processes and outputs are scalable, wellcontrolled, and aligned with enterprise financial standards.
+ Proactively identify and mitigate operational, financial, and compliance risks associated with largescale customer transactions and data flows.
+ Lead and develop senior leaders across multiple customer finance and financial intelligence functions, fostering a culture of accountability, collaboration, and continuous improvement.
+ Set clear expectations, objectives, and performance standards for leaders and teams operating in a global, multilocation environment.
**Success Measures**
+ Sustained improvements in invoice accuracy, timeliness, and customer experience.
+ Improved accounts receivable performance and dispute resolution effectiveness.
+ Delivery of major transformation initiatives on time and aligned to business outcomes.
+ Strong governance, control environment, and audit outcomes.
+ High engagement, capability, and performance of leadership teams.
**Qualifications and Experience**
+ Extensive senior level experience in finance operations, controllership, or enterprise transformation within a large, complex organization.
+ Demonstrated success leading largescale, crossfunctional programs that drive measurable operational and financial outcomes.
+ Deep understanding of customer finance domains such as billing, accounts receivable, dispute management, revenue assurance, and financial reporting.
+ Proven ability to lead through influence in matrixed environments and partner effectively with senior executives.
+ Strong executive communication skills, with the ability to translate complex operational and financial topics into clear, actionable insights.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$238,076 - $317,434 in all states.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (****************************************************
Bonus Structure
\#LI-REMOTE
\#LI-SB1
Requisition #: 341018
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Customer Service Manager
Customer service manager job in Eugene, OR
Job Title: Customer Service Manager
Department: Marketing
Reports To: Sr. Director of Brands & Corporate Communications
FLSA Status: Exempt
Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs.
Key Responsibilities:
Customer Service Management
Personnel manager for Customer Service Representatives Level 1
Lead for all day-to-day Customer Service issues, resolutions, and opportunities
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved.
Communicate to customers order changes and product shortages as they occur.
Coordinate export documents as needed.
Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams.
Gather information and analyze reporting package, with publication to executive team (dashboards, etc).
Manage Relationship with Logistics Broker
Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis.
Determine solution for shipping issues in a timely manner.
Manages freight claims and provides status updates to appropriate departments.
Maintains daily and weekly reports regarding orders, and shipping manifest adjustments.
Communication with Accounting Team
Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution.
Support accounting during an audit by providing requested details and responding to questions regarding invoices.
Validate invoices have processed when accounting has questions regarding customer aging.
Assist with new customer setup by entering ship to location information into ERP system.
Manage Third-Party Systems
Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution.
Collaboration & Communication
Work closely with other teams to ensure a smooth order-to-delivery process.
Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc.
Collaboratively perform other duties as needed and directed to support the goals of the company.
Qualifications:
Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred.
At least one year experience in customer service and order/data entry
Knowledge of EDI process and integration
Computer savviness: ERP experience preferred or a demonstrated ability to learn
Proficient in Microsoft Office; specifically, Excel
Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail
Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally
Demonstrated ability to self-manage, take initiative and be results oriented
Ability to work flexible hours, including late nights and/or weekends as needed
Work Environment:
This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware.
A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach.
Ability to regularly lifting/moving up to 50lbs is also required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 30 pounds .
Special Requirements:
May require overtime during peak season.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.
Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status.
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Auto-ApplyDirector, Customer Experience
Customer service manager job in Salem, OR
You will be responsible to lead and influence cross functionally to drive timely deliveries and communication to the customers. You will lead and influence cross functional teams to improve customer communications, transactional & non-transactional metrics and be responsible for meeting customer experience expectations. You will identify ways to improve the customer experience and act as a change agent to drive changes globally across the business. You will help Honeywell be the customer's top choice by managing an effective Customer Experience Organization. You will build up your business acumen while learning to address customer needs in today's dynamic global economy.
Lead team efforts to solve complex problems for the customer.
This role will report to the Honeywell Americas CX leader and will matrix report to Americas Hospitality Vertical Business Leader. This role is also responsible for providing overall leadership the Centre of Excellence, setting future strategy, and continuing to grow and develop the capabilities to provide a world class support team.
Key Responsibilities:
* Implementing the strategy and objectives in alignment with the overall Honeywell BA customer experience strategy and vision.
* Leading and developing teams and nurturing strong talent with transformation skills required for the business
* Drives compliance to plans by Critical stakeholders for CX improvement
* Work with function/stakeholders to arrive and execute "Go-Green actions" to drive compliance to plan
* Participate and review the progress to the plans by functions/stakeholders
* Engage & arrive at action plan required by stakeholders/function to drive continuous improvement of customer experience
* Execute monthly cadence for selected accounts with key stakeholders
* Review the current plan of engagement with selected accounts and participation by stakeholders
* Fix the gaps in MOS connecting with selected accounts
* Document & publish the feedback from customers impacting business & functions to critical stakeholders
* Develop RAIL from key connects on actions to be closed for the selected accounts
* Connect with key business functions (OM/Pricing/Sales/ISC/CX)
* Attend weekly planning meetings, SIOP reviews, ISC supply reviews etc
* Arm the CX reps with right information at right time
* Execute & manage messaging for proper customer communication
* Develop awareness of business processes
* Enable CX functional excellence
* Address CX functional challenges to run operations
* Ensure competency, Capacity & coverage by CX Function
* Execute AOP (census, productivity, footprint, IT plans etc)
* Escalate for help with GBE leadership
* Prepares and Presents CX functional performance in business & CX MORs
* Contributing to the deployment planning process as it relates to the customer experience for Hospitality STRAP initiatives
* Continuously improve processes to collect feedback from customers (solicited and unsolicited), to share and use with Business/Regional leadership and employees, to create an effortless customer experience.
* Participate in the development of Customer Support systems roadmap to create solutions to reduce customer demand and drive to self-service across purchasing touch points.
* Adopting and reporting on the vital few and meaningful metrics to drive improvement across CX.
* Assess the external market to inform local business plans; continue to monitor and
* evaluate changes which may impact business support
* Continue to evaluate organization effectiveness and site performance, driving change initiatives
* and reviewing organization design where needed
YOU MUST HAVE
* 10+ years' experience in progressively more responsible roles including customer facing and operational roles such as customer service, order management, technical support or related fields
* 5+ years leadership experience
* 5+ years of experience in Program Management, Operations and/or Customer Service
* Ability to manage complex issues to meet customer experience expectations
* Demonstrated leadership of transformational change, globally
* Strong, results driven - ability to implement process rigor through organizations
* Able to effectively analyze complex requirements
* Responsive, reacts with appropriate urgency & professionalism
* Demonstrated ability to effectively balance/prioritize issues
* Strong relationship building/networking/interpersonal skills including coaching and feedback
* Excellent communication skills (written & oral) and presentation skills
* Strong bias for action
WE VALUE
* Bachelor's/Master's degree
* Excellent organization & project management skills
* An ability to direct, lead, and motivate others
* A strong understanding of business drivers
* An ability to manage complex situations
* Comprehensive knowledge of SAP, project management tools, SFDC, Call Center Telephony and digital transformations
* Ability to quickly adapt to differing leadership styles across multiple customer business teams
* Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value-added activities
* Strong verbal and written communications skills
* Ability to present complex technical and support issues at peer and executive levels (internal/external customers)
Compensation:
The annual base salary range for this position is $177,000 - $221,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (********************************
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Shelter Operations Manager - Dog Services
Customer service manager job in Salem, OR
Join our team at Marion County Dog Services as the Shelter Operations Manager! This key leadership role offers the opportunity to make a meaningful difference in the lives of dogs, staff, volunteers, and our community every day. In this exciting position, you will oversee the shelter's daily operations, guide and train a dedicated team of Shelter Technicians, support veterinary services, and ensure that best practices in animal care, safety, and shelter operations are consistently implemented.
As the Shelter Operations Manager, you will lead efforts to maintain high standards of animal welfare, streamline dog flow through the shelter, and coordinate essential programs including intake, behavioral assessment, adoption services, rescue partnerships, and humane euthanasia. You will also collaborate closely with the Dog Services Director to update and create Standard Operating Procedures, monitor budgets, support facility maintenance, and drive continuous process improvements rooted in accurate data and industry best practices.
If you are an experienced leader with strong communication skills, a commitment to humane animal care, and the ability to oversee a dynamic and fast-paced operational environment, we invite you to apply for this rewarding opportunity to help strengthen the vital services provided by Marion County Dog Services.
To view the full job announcement, go to: Click Here for the Shelter Operations Manager Announcement
To apply for this position, click on the "Apply" link just above and to the right of this overview.
When applying, be sure to include, in the Education and Work Experience sections of your application, sufficient details to show us how you meet the Experience and Training requirements for the position.
Manager Customer Experience
Customer service manager job in Salem, OR
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Service Manager
Customer service manager job in Eugene, OR
Job Title: Customer Service Manager
Department: Marketing
Reports To: Sr. Director of Brands & Corporate Communications
FLSA Status: Exempt
Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs.
Key Responsibilities:
Customer Service Management
Personnel manager for Customer Service Representatives Level 1
Lead for all day-to-day Customer Service issues, resolutions, and opportunities
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved.
Communicate to customers order changes and product shortages as they occur.
Coordinate export documents as needed.
Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams.
Gather information and analyze reporting package, with publication to executive team (dashboards, etc).
Manage Relationship with Logistics Broker
Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis.
Determine solution for shipping issues in a timely manner.
Manages freight claims and provides status updates to appropriate departments.
Maintains daily and weekly reports regarding orders, and shipping manifest adjustments.
Communication with Accounting Team
Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution.
Support accounting during an audit by providing requested details and responding to questions regarding invoices.
Validate invoices have processed when accounting has questions regarding customer aging.
Assist with new customer setup by entering ship to location information into ERP system.
Manage Third-Party Systems
Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution.
Collaboration & Communication
Work closely with other teams to ensure a smooth order-to-delivery process.
Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc.
Collaboratively perform other duties as needed and directed to support the goals of the company.
Qualifications:
Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred.
At least one year experience in customer service and order/data entry
Knowledge of EDI process and integration
Computer savviness: ERP experience preferred or a demonstrated ability to learn
Proficient in Microsoft Office; specifically, Excel
Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail
Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally
Demonstrated ability to self-manage, take initiative and be results oriented
Ability to work flexible hours, including late nights and/or weekends as needed
Work Environment:
This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware.
A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach.
Ability to regularly lifting/moving up to 50lbs is also required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 30 pounds .
Special Requirements:
May require overtime during peak season.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.
Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status.
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Auto-ApplyCustomer Account Manager 4
Customer service manager job in Salem, OR
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Retail Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise Retail named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
- Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
- Attend industry events, trade shows, and conferences relevant to your customer base.
- Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
- Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
- Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
- Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
- Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
- Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
- Share new product offers and innovations during business reviews to drive sales.
- Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
- Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
- At least 5 years of experience driving full cycle sales management process
- Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
- Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
- Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules.
**Preferred Qualifications:**
- Proven track record of building and growing customer relationships in an Enterprise territory.
- Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Strong consultative selling skills with the ability to understand customer/prospect business requirements.
- Excellent communication and presentation skills.
- Ability to work collaboratively with internal stakeholders and leverage executive relationships.
- Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
- Superior negotiation, written and verbal communication skills
**Travel:**
- Up to 50% travel
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $125,000.00 to $170,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
WN - Customer Service Supervisor
Customer service manager job in Eugene, OR
GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline Customer Service
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
Customer Accounts Manager
Customer service manager job in Salem, OR
Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Aarons
Job Description
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
Customer Accounts Manager
Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
**Benefits vary based on full- and part-time employment status.
Environmental Services / Custodial Operations Manager 1
Customer service manager job in Toledo, OR
Role OverviewSodexo is hiring our professionally polished, Environmental Services Custodial Operations Manager for the Lincoln County School District, in Toledo, Oregon. Valid Driver's License and Clear Driving Background required. Swing Shift Our successful candidate will have excellent time management to manage sanitation for 14 schools and 5,100 students throughout the 1,000-mile geography of the district on the beautiful Oregon Coast.
This position provides a great work-life balance as it is primarily M-F with flexibility to business needs on weekends and on-call for emergencies.
Our leader will have experience with managing our CMMS, Microsoft Excel, and our team of 40 frontline professionals; have excellent computer skills for reporting and communication, maintain a collaborative approach with our client, students, parents and team to take ownership of the processes.
Bilingual Spanish is preferred.
IncentivesSign-on Bonus may be available What You'll DoManage time strategically on the Swing Shift Valid Driver's License and Clear Driving Background required Manage time carefully providing service to a large geography Take responsibility to solve concerns and sanitation issues independently and to Sodexo standards Develop staffing schedules and manage payroll and ordering supplies, manage multiple software, CMMS and MicroSoft Excel applications Oversee day-to-day operations of custodial services within the VERY LARGE district Ensure a clean, focus on safety, safe environment throughout campus for all students, faculty, employees and guests Hire, train and develop a strong team, including safety training, use of equipment including but not limited to wet-dry vacuums, extractors, buffers, sprayers, auto scrubbers and electric cartsdemonstrate a willingness to perform at a high level in a team environment with a desire for career advancement Be available for the occasional weekend project, checking in on the staff, running supplies to the team and providing morale boost for the team that is working the weekend project Provide back up and cover for the Director when they are out of office, and manage any planned and unplanned projects Have full accountability for day-to-day operations for our county, with a strong sense of ownership in providing quality sanitation services, and in building a strong and collaborative team What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringLeadership for our Swing Shift Valid driver's license and Clear Driving Background required Successful experience managing COVID response Intermediate level skills in Excel, CMMS, Microsoft Office Suite Experience driving customer service satisfaction with C-Suite level Clients and Parents5 or more years previous custodial - environmental services management experience Excellent time management, strong communication skills, hands-on and able to manage adversity and various personality types, be innovative and solution-oriented Strong leadership skills and can work independently to drive program compliance while providing employee reviews and feedback Strong working knowledge of cleaning standards, cleaning chemicals, floor care, high-touch cleaning Knowledge of the district geography and building locations including planning travel navigation with the account's 1,000-mile radius in both peak and non-peak traffic Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
Seasonal Customer Service Supervisor
Customer service manager job in Salem, OR
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customer service skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customer service approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
HVAC Service Manager
Customer service manager job in Eugene, OR
Job Description
HVAC Service Manager
$90,000-$110,000/year with bonus potential up to $120,000 total compensation 120 Hours of Frontloaded PTO
If you're a strong leader who knows how to build high-performing teams, elevate technician success, and deliver world-class service, this role is for you.
At Reynolds Electric, Plumbing, Heating and Air, leadership is the foundation of great service. You'll join a company where people feel valued, supported, and proud of the work they do every day. Your guidance will help technicians grow, ensure customers receive exceptional service, and continue building a culture of professionalism and collaboration.
Why You'll Love Working Here:
At Reynolds, we're proud to have one of the most positive, professional, and team-focused cultures in the industry. Our service technicians operate like true professionals, consistently delivering high-quality work that exceeds customer expectations. As the HVAC Service Manager, you'll lead a team you can genuinely be proud of.
Our management team is fully committed to your success. You'll have the tools, training, and support to build and maintain a high-performing service department, develop your team, uphold standards, and drive results.
With nearly 65 years of reputation for quality and integrity, Reynolds is a place where you can feel proud to lead, contribute, and make a meaningful impact every day.
What You'll Do as HVAC Service Manager:
You will lead, mentor, and empower a team of service technicians to deliver best-in-class customer experiences while meeting operational and financial goals. Your role drives both team culture and business outcomes.
What You'll Do
Coach and develop your team of service technicians to meet key performance indicators, including sales conversion, average ticket, and sales per hour.
Strengthen sales capabilities through proven techniques such as option-based selling, tech-generated leads (TGLs), and maintenance-to-monetization strategies.
Build and maintain a positive, accountable, high-performing team culture that consistently exceeds customer expectations.
Conduct field visits, support technicians on complex jobs, and ensure customers feel confident and cared for.
Lead weekly service meetings and collaborate with leadership to align department goals and strategies.
Use ServiceTitan (preferred) to monitor performance, analyze data, and adjust strategies as needed.
Assist with recruiting by interviewing and selecting strong candidates to grow your team.
Oversee onboarding and ongoing technical and service training for your team.
Ensure safety compliance, adherence to processes, and accurate documentation.
What You Bring
3+ years of team leadership or management experience, preferably in a service or technical environment.
Proven ability to motivate, coach, and develop a team toward high performance.
Confident decision-maker who handles challenges with professionalism and sound judgment.
Excellent communication skills, with the ability to present clearly and follow through on commitments.
Experience driving revenue, profitability, and technician success.
Collaborative, team-first mindset and commitment to outstanding customer service.
Experience with ServiceTitan is a plus but not required.
HVAC experience and certifications (EPA 608, NATE, etc.) are helpful but not mandatory.
What You'll Get
Competitive Pay + Bonus Potential Salary range of $90,000 to $110,000 per year based on experience, with a bonus plan tied to gross profit targets. Top performers can earn up to $120,000 in total compensation.
Financial Security 401(k) with a 3% company match and $20,000 company-paid life insurance, with options to add coverage for family members.
Health & Wellness Medical, dental, and vision coverage for employees, with support for family coverage.
Frontloaded PTO + Holidays Start your role with 120 hours of paid time off, plus 7-9 paid holidays per year.
Training & Development Ongoing leadership, technical, and professional development opportunities to help you grow. You'll be part of a team that recognizes effort, celebrates achievement, and supports continuous improvement.
Join a Team You Can Be Proud Of
At Reynolds, your leadership makes a difference. You'll guide a team that respects your expertise, drive results that matter, and shape a service department that delivers excellence every day.
See why we were named one of the 100 Best Places to Work in 2024 and 2025. Apply today and take the next step in your career with a company that values your impact and growth.
Custodial Services Lead Porter
Customer service manager job in Newberg, OR
Job Description
George Fox University's Plant Services department is seeking an energetic, motivated and reliable Custodial Services Lead Porter to perform day-to-day building maintenance, furniture moving, stocking supplies, inventorying and inspections that are critical to the overall function, presentation and experience of the campus facilities.
About the Job:
The Custodial Services Lead Porter will be highly organized, detailed oriented, dedicated, and able to handle a variety of duties simultaneously. They will work directly with the Superintendent of Custodial Service along with employees from Plant Services and Event Services to execute an effective schedule, which will include their day-to-day routines, work timetable and the following responsibilities.
Job responsibilities include, but are not limited to:
Ensuring that all assigned buildings are clean and ready for occupants daily by completing routine inspections and reporting the results to the Superintendent.
Checking room reservations daily; coordinating weekend coverage as needed; report needed repairs and complete any assigned work orders.
Supervising and working alongside other employees and or student workers daily serving as a mentor and coach providing regular feedback to encourage personal and professional growth and training.
Monitoring the work order system assigning tasks to the team throughout the day.
Assisting the Superintendent in setting custodial standards, standardizing cleaning methods, developing procedures for performing daily custodial tasks, and recommending equipment and supply needs to the Superintendent.
Assisting in hiring, scheduling and training new staff as needed.
Coordinating and assisting employees and student workers during special events as needed.
Operating various pieces of equipment necessary to effectively perform job functions, such as a 14-foot box truck, pallet jacks, hand trucks, forklift and appliance and piano dollies.
Performing highly detail oriented building inspections, furniture inventory and cleaning.
Maintain custodial closets and supplies in assigned buildings; ensure custodial closets are organized, clean, stocked and uncluttered.
Maintaining power equipment and hand tools, floor scrubbers, low and high-speed buffers, portable carpet spotters and extractors, upright vacuums and floor sweepers, portable vacuums for cleaning.
Performing preventative maintenance checks on all equipment prior to and at the end of each use. Reports any malfunctions or safety hazards to the Superintendent.
Adhering to all safe use practices while storing equipment. Making sure that it is clean and in a secure fashion so that it does not pose a hazard to guests and other workers.
Remaining familiar with classroom, office and student furniture - including how to move, organize, store and build with minimal to no assistance.
Performing periodic, scheduled inspections and inventory of student furniture, classroom furniture and equipment throughout the University.
Planning and scheduling routine and periodic special work projects.
Interacting with other University departments to minimize disruption.
Inventory cleaning supplies and adhere to all safe use practices of cleaning solutions; and is consistent with established safety standards and practices.
Adhering to all safety standards when securing the work area posting the proper safety notices prior to beginning work.
Disinfecting and cleaning public buildings, restrooms, and sports areas daily.
Monitoring large dumpsters for contaminants and empty small trash receptacles on the main campus.
Delivering supplies required for contracted cleaning crews.
Maintaining and repairing University cleaning equipment.
Monitoring the event schedule to ensure areas are clean before and after meetings and events.
Responding to any major spills or other cleaning emergencies as needed.
Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
Demonstrated experience working cross culturally with respect, appreciation and humility.
Other duties as assigned.
A day in the life of this position:
The job requires routine daily cleaning of assigned public buildings according to established procedures. This includes, but is not limited to, the disinfecting and cleaning of common areas, bathrooms, offices, and more. This employee will use multiple types of vehicles for the purpose of maintaining the trash and recycling dumpster areas, completing work orders, delivering supplies, moving furniture and taking inventory throughout the day. The employee must remain flexible as a consistent routine is not always the norm when it comes to daily duties.
We're looking for candidates who have:
Four or more years of experience in a similar role.
The ability to lift up to 75 pounds continuously throughout an 8-hour shift.
The ability to work on computers to check room reservations, time sheets, email and can create and maintain spreadsheets, databases and word documents.
Flexibility to accommodate a varied schedule and job duties along weekend availability.
The ability to follow instructions, problem solve and prioritize tasks along with a willingness to learn new skills and processes as instructed.
Have the capacity to work both in a team setting and independently, with a strong emphasis on being precise in their work and detail oriented.
Flexible to changing schedules and job duties while demonstrating initiative and dependability.
The ability to communicate effectively in English, orally and in writing, including on telephone, and to understand and follow instructions.
A clean driving record along with the ability to provide proof of a valid driver's license and pass the University Driver Certification.
Legal authorization to work in the United States.
This position does not offer visa sponsorship; therefore, only applicants who
do not
require sponsorship for employment visas, now or at any point in the future, should apply.
A commitment to the University's Theology of Racial and Ethnic Diversity.
A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.
Job information:
Hours Per Week: 40 hours (1.0 FTE)
The typical schedule is from 8:00am to 4:30pm, Monday through Friday.
This position requires occasional weekend shifts and the hours of work may vary from week to week depending on events scheduled at the University and the needs of the department.
Primary Work Location: Newberg Campus
Working Conditions: Physical requirements could include lifting more than 75 pounds and performing any activities such as balancing, bending/stooping, climbing stairs, crawling, crouching, climbing ladders, kneeling, repetitive motion or reaching above shoulder level.
Supervisor: Superintendent of Custodial Service
George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.
Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.
As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. In seeking to become a more inclusive community, we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community.
What is most appealing about working at George Fox University?
Faith-friendly: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.
Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.
Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.
Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do.
For your personal well-being we offer:
A strong Christian vision and mission-led organization with opportunities for your growth and contributions.
Wonderful Christian peers and a vibrant student population.
A beautiful, peaceful campus environment with areas to walk and coffee shops and restaurants close by.
Free Fitness Center membership.
Free parking.
Rich employee benefit package for eligible positions.
Click here
for more information!
Application Procedures -
kindly apply only through this website
When completing the online application, please upload the following as Word or .pdf documents in the section marked
Letter of Interest and Curriculum Vitae or Resume
:
Letter of Interest
Curriculum Vitae (CV) or Resume
Other supporting materials may be requested at a later stage of the review process.
Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.
We invite you to Be Known at Oregon's largest private and nationally recognized Christian University!
**This position is subject to close at any time, regardless of the date on the posting.
**Have questions or need assistance with our application process? Contact Georgefoxcareers@georgefox.edu
Equal Employment Opportunity Policy
The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination.
George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills.
In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.
Call Center Manager
Customer service manager job in Salem, OR
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Zone Manager, Provider Privacy
Customer service manager job in Salem, OR
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
**Role Summary:**
The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations.
This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization.
**Key Responsibilities:**
+ Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters.
+ Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards.
+ Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps.
+ Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures.
+ Ensure consistent application of policies, processes, and reporting across the zone
+ Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams.
+ Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions.
+ Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness.
+ Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities.
+ Assist in implementing enterprise privacy and compliance policies within assigned zones.
+ Provide privacy-by-design and compliance-by-design guidance to operational teams.
+ Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices.
+ Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis.
+ Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives.
+ Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting.
+ Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements.
+ Travel for conferences and to meet with customers as needed, up to 30%.
**Basic Qualifications:**
+ Bachelor's degree in Health Information Management, Healthcare Administration, or a related field.
+ 6+ years of experience in healthcare compliance, privacy, or information governance.
+ Minimum 3 years of experience in a leadership, supervisory, or team management role.
+ Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws.
+ Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses.
+ Proficiency in privacy incident tracking systems and data reporting tools.
+ Excellent analytical, organizational, and communication skills.
+ Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
+ Strong ethical judgment, attention to detail, and commitment to confidentiality.
+ Ability to travel up to 30%
**Desired Qualifications:**
+ Master's degree in Health Information Management, Healthcare Compliance, or a related discipline.
+ Professional certification such as CIPP/US, CHPC, CHC, or RHIA.
+ Experience in a healthcare technology or health data interoperability organization.
+ Familiarity with privacy-by-design frameworks and compliance integration in technology environments.
+ Experience collaborating with internal audit or regulatory compliance teams.
+ Demonstrated success in developing and delivering privacy training or educational materials.
+ Strong interpersonal skills with the ability to influence and build relationships across functions and levels.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$145,000-$170,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
Customer Service Manager
Customer service manager job in Eugene, OR
Job Title: Customer Service Manager
Department: Marketing
Reports To: Sr. Director of Brands & Corporate Communications
FLSA Status: Exempt
Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs.
Key Responsibilities:
Customer Service Management
Personnel manager for Customer Service Representatives Level 1
Lead for all day-to-day Customer Service issues, resolutions, and opportunities
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved.
Communicate to customers order changes and product shortages as they occur.
Coordinate export documents as needed.
Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams.
Gather information and analyze reporting package, with publication to executive team (dashboards, etc).
Manage Relationship with Logistics Broker
Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis.
Determine solution for shipping issues in a timely manner.
Manages freight claims and provides status updates to appropriate departments.
Maintains daily and weekly reports regarding orders, and shipping manifest adjustments.
Communication with Accounting Team
Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution.
Support accounting during an audit by providing requested details and responding to questions regarding invoices.
Validate invoices have processed when accounting has questions regarding customer aging.
Assist with new customer setup by entering ship to location information into ERP system.
Manage Third-Party Systems
Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution.
Collaboration & Communication
Work closely with other teams to ensure a smooth order-to-delivery process.
Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc.
Collaboratively perform other duties as needed and directed to support the goals of the company.
Qualifications:
Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred.
At least one year experience in customer service and order/data entry
Knowledge of EDI process and integration
Computer savviness: ERP experience preferred or a demonstrated ability to learn
Proficient in Microsoft Office; specifically, Excel
Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail
Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally
Demonstrated ability to self-manage, take initiative and be results oriented
Ability to work flexible hours, including late nights and/or weekends as needed
Work Environment:
This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware.
A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach.
Ability to regularly lifting/moving up to 50lbs is also required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.
Special Requirements:
May require overtime during peak season.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.
Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status.
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Auto-ApplyEnvironmental Services / Custodial Operations Manager 1
Customer service manager job in Toledo, OR
Role OverviewSodexo is hiring our professionally polished, Environmental Services Custodial Operations Manager for the Lincoln County School District, in Toledo, Oregon. Valid Driver's License and Clear Driving Background required. *Swing Shift* Relocation Assistance is available Our successful candidate will have excellent time management to manage sanitation for 14 schools and 5,100 students throughout the 1,000-mile geography of the district on the beautiful Oregon Coast.
This position provides a great work-life balance as it is primarily M-F with flexibility to business needs on weekends and on-call for emergencies.
Our leader will have experience with managing our CMMS, Microsoft Excel, and our team of 40 frontline professionals; have excellent computer skills for reporting and communication, maintain a collaborative approach with our client, students, parents and team to take ownership of the processes.
Bilingual Spanish is preferred.
IncentivesRelocation AssistanceWhat You'll DoManage time strategically on the Swing Shift Valid Driver's License and Clear Driving Background required Manage time carefully providing service to a large geography Take responsibility to solve concerns and sanitation issues independently and to Sodexo standards Develop staffing schedules and manage payroll and ordering supplies, manage multiple software, CMMS and MicroSoft Excel applications Oversee day-to-day operations of custodial services within the VERY LARGE district Ensure a clean, focus on safety, safe environment throughout campus for all students, faculty, employees and guests Hire, train and develop a strong team, including safety training, use of equipment including but not limited to wet-dry vacuums, extractors, buffers, sprayers, auto scrubbers and electric cartsdemonstrate a willingness to perform at a high level in a team environment with a desire for career advancement Be available for the occasional weekend project, checking in on the staff, running supplies to the team and providing morale boost for the team that is working the weekend project Provide back up and cover for the Director when they are out of office, and manage any planned and unplanned projects Have full accountability for day-to-day operations for our county, with a strong sense of ownership in providing quality sanitation services, and in building a strong and collaborative team What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringLeadership for our Swing Shift Valid driver's license and Clear Driving Background required Successful experience managing COVID response Intermediate level skills in Excel, CMMS, Microsoft Office Suite Experience driving customer service satisfaction with C-Suite level Clients and Parents5 or more years previous custodial - environmental services management experience Excellent time management, strong communication skills, hands-on and able to manage adversity and various personality types, be innovative and solution-oriented Strong leadership skills and can work independently to drive program compliance while providing employee reviews and feedback Strong working knowledge of cleaning standards, cleaning chemicals, floor care, high-touch cleaning Knowledge of the district geography and building locations including planning travel navigation with the account's 1,000-mile radius in both peak and non-peak traffic Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
Call Center Manager
Customer service manager job in Salem, OR
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Auto-Apply