Customer service manager jobs in Bloomington, IL - 395 jobs

About the Role Our plant leadership teams including area managers have a key part to play in shaping the future of the Primient business. You can drive impact on the performance of your facility by championing continuous improvement and embedding our values of Safety, Excellence, Integrity, and Growth into day-to-day operations. Our Area Manager role for Dextrose is key to the safety, efficiency, quality, production, cost, staffing and project management of our facility. You will become a go-to technical expert and a leader who is trusted to bring out the best in our people and technology. Key responsibilities: Area Manager, Dextrose Setting clearly defined goals and objectives for your area in collaboration with other site leaders. Acting as the face of safety in the area and creating a strong safety culture. Leading direct reports including Team Coordinators, Day Resources, Process Technicians, and other area stakeholders including Engineers. Setting expectations for training timelines, process variances, performance, behavior, environmental variances, absenteeism etc. Managing resources to improve efficiencies and offset additional costs About You You will combine technical expertise, strong planning and management skills, and a talent for motivating and developing colleagues. We are also looking for: At least five years of technical and manufacturing experience, including leading high-performing teams. Excellent computer skills: Word, Excel, SAP, Outlook, OSI PI A customer-focused approach and excellent communication and organizational skills. The ability to build good relationships across different functions.

arrow_back Return to Employment Opportunities PLANNING AND ZONING MANAGER Apply Job Posting Code : 2025043-1 Type : INTERNAL & EXTERNAL Group : MANAGEMENT Job Family : MARKETING COMMUNICATIONS Job Class : PLANNING AND ZONING MANAGER Posting Start : 11/24/2025 Posting End : 12/31/9999 MINIMUM SALARY: $87,368.00 share

As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #LI-ST1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Customer Manager The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The Customer Manager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s). Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilites • Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. • Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. • Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. • Manage selling recommendations from the customer(s) to grow and build the business long-term. • Attend and present in client meetings at designated customer(s) • Attend and present in Management Team meetings. • Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution. • Develop and leverage relationships with key influencers and decision makers in assigned customers. • Sell displays, period promotions, present business reviews, and new item introductions. • Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. • Take weekly photos based on client request and needs. • Acquire weekly pricing for clients based on their product (s). Client Quota Achievement o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume o Launches strategies to pursue new opportunities Client KPI's Achievement Implements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments o Ensure incremental sales through distribution of new products and maintenance of existing SKU's o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis o Manage accounts to achieve the targeted ACV on Innovation Business / Category Reviews o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer o Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is not an essential duty and function of this job Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience - 2-4 years in sales or retail experience and knowledge of CPG industry Experience managing multiple projects simultaneously Knowledge and experience with designated customers preferred Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills - Ability to motivate and inspire - Good interpersonal skills - Demonstrate conflict management skills - Excellent decision-making skills - Ability to exercise sound judgment - Ability to work effectively with management - Ability to ensure a high level of service and quality is maintained - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out - we're here to help you build your career at Specialized. JOB SUMMARY Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized. The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and re-designing the fixed processes of the department; informing, communicating, ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly. HOW YOU'LL MAKE A DIFFERENCE Overall profitability of the department: covering and exceeding departments' run cost Lead service team in all bicycle and store service functions: new bike builds, walk-in repairs, and checked-in repairs, while exemplifying best practices for all service staff Overseeing and assigning workload, both when present and not, to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order) Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication. Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company. Monitor sell-through on all service-specific parts and accessories; establishing a “never-out” list made up of commonly needed shock seals, chains, cassettes, and cleats. Oversee and ensuring swift completion of all warranty issues and shop bikes Maintain primary point of contact with Specialized warranty representative Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care) Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals Evaluate each employee's performance and is first point of contact when issues arise in service among riders, service employees, and the service/sales interface Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technician's perspective and remitting valuable critique and reaction from our riders WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand A current or former retail employee with 1+ years of experience Excellent communication with the ability to effectively interact with riders and team members Must be able to work as business dictates which includes weekends Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 50 lbs. or more and use proper lifting skills TELL ME MORE Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program Commuter Benefits *if applicable in state Family & Friends Discount *For eligible employees Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn , Instagram , and most importantly, our # DogsofSpecialized .

Job Description Are you an experienced leader in the residential HVAC, plumbing, and mechanical services industry? Do you excel at managing teams, coordinating schedules, and delivering exceptional service? Fred's Plumbing and Heating is looking for a full-time Residential Services Manager to oversee our operations in Champaign, IL. If you're ready for a leadership role where your skills and expertise will make a difference, apply today! PAY: We offer our Residential Services Manager competitive pay between $30 and $35 per hour, plus bonuses and spiffs based on performance. BENEFITS: Health insurance 1 week of paid vacation (2 weeks after 1 year) Paid holidays 2 sick days Paid training Retirement options Fully stocked snack bar SCHEDULE: This is a full-time management position with 9-hour shifts from Monday to Thursday, 7 AM to 4 PM, and a half-day Friday from 7 AM to 11 AM, unless on-call. WHAT WE'RE ALL ABOUT For over 40 years, our family-owned company has proudly served the Champaign area with reliable installation, repair, and maintenance services, from electrical panels to heating and cooling systems. No job is too small or large for our skilled team! We believe that happy employees lead to satisfied customers. That's why we cultivate a fun work environment and show our appreciation with a well-stocked snack bar and great benefits. Join us and discover what makes our team special! WHAT WE'RE LOOKING FOR IN A RESIDENTIAL SERVICES MANAGER If you meet the following qualifications, we want you as our Residential Services Manager! 5+ years of HVAC service experience AND 2+ years in a leadership or supervisory role Strong technical knowledge of residential and/or commercial HVAC systems Ability to manage both field operations and administrative responsibilities Strong organizational, leadership, and communication skills Ability to analyze financial and performance data to improve profitability Having an active plumbing license and/or EPA certification is preferred. Keep reading to learn more about this management position! DAY-TO-DAY As the Residential Services Manager, you will begin your day by reviewing schedules and preparing your team for success. You'll monitor service call margins, adjust for better performance, and support technicians in the field by resolving challenges, maintaining quality, and providing training. You'll also handle callback issues, manage warranty claims, and assist with dispatch to ensure efficiency. Additionally, you'll be the first point of escalation for employee concerns, promote high morale, and ensure safety and compliance. Through effective communication and problem-solving, you'll uphold our commitment to excellent customer service and team accountability. Are you ready to take on a management role and join a company that values your expertise and commitment? Apply to Fred's Plumbing and Heating today! Our initial application process is quick, easy, and mobile-friendly. Let's build a successful future together!

Job Description Looking to advance your career with a company that values real skills? Lift Solutions has an opportunity for you. Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. The Site Service Manager will be working at Caterpillar Mapleton Foundry, and is responsible day-to-day site service branch operations by working with the coordinators, sales staff, technicians, and customers to prioritize and execute the work of the day. We are looking for an individual who is adaptive to a changing environment, good communication skills, strong interpersonal skills, has a safety mindset, and works well within a team. Duties & Responsibilities · Manage adherence to company safety program and promotes safety culture. · Develop and maintain solid customer relationships. · Resolve issues with service delivery and invoicing. · Conduct frequent safety meetings. · Define job expectations (time, work to be completed) and perform pre-job review with technicians. · Perform weekly GPS Audits. · Assist in collections on outstanding sales as needed. · Ensure Service team is delivering high level customer service (VOC) Management. · Ensure proper staffing levels of service department administration and technicians to meet customer demand. · Inventory and maintain company equipment including trucks, trailers, lifts, PPE and tools. · Perform job performance auditing. · Responsible for Escalation and a point for Urgent Service and after-hours dispatch. · Work with Service and Inspection Coordinators to optimize scheduling and utilization. · Review documentation (time entries, service reports) produced by technicians to ensure completeness and accuracy. · Audit time entries and approves payroll. · Process and approve Technician time in InspectAll and Paylocity payroll applications. · Support customers and Sales department in quoting. · Provide 24/7 on-call Technician and Customer support. · Forecasting and reporting of monthly sales and KPI performance. · Ensure Invoicing is done on time and within margin expectations. · Ensure orders enter/exit order book in timely fashion. · Manages warranty claims. · Manages key account orders. · Provide and coordinate resources for large projects. Education & Qualifications · Bachelor's degree in business administration, communications, or experience in a related field preferred. · Strong written and verbal communication skills to produce reports, assign tasks, accept instructions. · Flexibility to help them adjust to new tasks should company or office needs change. · Strong interpersonal skills to interact positively with all employees. · Leadership ability to manage challenges and oversee employees. · Strong organizational and time management skills, and ability to prioritize. · Must be a self-starter and driven. · Excellent communication and interpersonal skills. · Strong problem-solving skills and analytical abilities. · Must be proficient with Microsoft Office suite. · Attention to detail to ensure tasks are completed thoroughly and correctly.

SUMMARY: The City of Peoria Community Development Department is looking to hire a Planning and Zoning Manager to manage the day-to-day operations of the Planning and Zoning Division of the Community Development Department. The Planning and Zoning Manager will serve as the designated Zoning Administrator for the City of Peoria at the discretion of the Community Development Director. The Department is looking for an experienced and innovative leader who understands the value of being a public servant and understands the importance of providing exceptional customer service to residents and the development community. MINIMUM REQUIREMENTS: Master's degree-level of study in Urban Planning, Public Administration, Architecture or another relevant field. A valid driver's license, and seven years up to and including nine years progressively responsible related experience required. Any equivalent combination of education, training, and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job may be considered. IMPORTANT ATTRIBUTES: Knowledge of a technical field with use of analytical judgment and decisionmaking abilities. Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ability to write complex reports that are meant for public presentations and the ability to present publicly in a clear and concise manner. Ability to collaborate with multiple partners and manage complex projects across the organization. MENTAL/PHYSICAL REQUIREMENTS: Must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodation. Work environment is performed in a normal office environment. Working conditions are typically quiet. Evening and weekend meetings are sometimes required of this position. * Please notify the Human Resources Department if accommodation is required to participate in the selection process

Job Title: Policy Service Manager Department: Policy Service Reports To: Jenni Schulze Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions: Be honest, reliable and respectful Think of other first Work together to create results Stand out with personal, caring service Job Summary The Policy Service Manager leads a team focused on delivering exceptional service to policyholders and internal partners within our Company's largest call center. This role oversees daily operations, staff development, and process improvement to ensure efficient, accurate, professional, courteous and timely service. Reports to the Assistant Vice President, Policy Service. Key Responsibilities Lead, coach, and develop team members within the call center work environment, as well as those handling complex and escalated policyowner requests managed outside of the call center; manage performance, training, and staffing, including participating in the hiring process for department team members. Oversee departmental workflows and ensure consistent application of procedures. Handle escalated service issues and complex policy inquiries. Collaborate with other department leadership team members on staffing plans, budget processes, and departmental goals. Drive process improvements and implement best practices. Maintain strong communication with internal and external stakeholders. Support, and as needed facilitate, department audit, quality assurance, and compliance efforts and processes. Demonstrate ability to interpret policy provisions for all active policy types Represent the department in meetings, committees, and cross-functional initiatives. Anticipated Salary: $74,650 - $78,000 (Final Salary based on experience) Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include: Compressed 4 1/2-day work week (Half-Day Fridays) No monthly premium cost for employee medical, life and disability insurance coverage Paid time-off accrual, including annual rollover; and paid holidays Competitive 401(k) plan with immediate vesting on Company contributions Discounted on-site employee cafeteria On-site exercise facility and company-provided exercise time Tuition reimbursement and training incentives Access to voluntary dental and vision insurance coverage Job Qualifications Bachelors Degree* required Minimum 6+ years of insurance experience, Life and Health preferred Proven leadership or management experience, including the ability to motivate employees and foster a positive working environment Industry designations (e.g., FLMI, ACS, AIRC, FSRI) preferred Strong verbal and written communication skills, ensuring transparency and clarity Strong organization and time management abilities, ensuring efficiency and follow-through Strong problem-solving and analytical skills Strong interpersonal skills, including teamwork, collaboration and relationship management Ability to maintain confidentiality and adhere to privacy standards Demonstrated reliability, accountability, integrity and professionalism Flexible and adaptable to changes Strong initiative and solid judgment/decision making abilities and skills Ability to learn quickly, adapt to new systems, processes and procedures, and facilitate change when necessary Ability to manage duties and tasks in an efficient, effective, and timely manner, remaining focused even under pressure Proficient computer skills, including Microsoft Office *College or university must be sufficiently accredited and listed in the U.S. Department of Education Accreditation Directory. Required Competencies External (Strategic) Awareness Customer Focus People Development Leadership Achievement Orientation Integrity This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs. Illinois Mutual is an equal opportunity employer.

The Hotel Event Services Manager is responsible for planning, coordinating, and executing all hotel events, including meetings, conferences, banquets, weddings, and social functions. This role ensures seamless event execution by acting as the primary liaison between clients and hotel departments, delivering exceptional service while maximizing revenue and guest satisfaction. Key Responsibilities Serve as the main contact for clients from event confirmation through completion Plan and coordinate logistics for hotel events, meetings, and banquets Prepare and distribute accurate Banquet Event Orders (BEOs) Coordinate with Sales, Food & Beverage, Culinary, AV, Housekeeping, and Engineering teams Oversee event setup, service, and breakdown to ensure standards are met Conduct pre-event meetings and post-event reviews Manage event staffing and scheduling in coordination with department heads Handle on-site client requests and resolve issues promptly Ensure compliance with safety, health, and hotel policies Monitor event revenue, costs, and profitability Qualifications & Skills Bachelor's degree in Hospitality, Event Management, or related field preferred Minimum 2-5 years of experience in hotel event services, banquet operations, or hospitality management Strong organizational and multitasking abilities Excellent communication, leadership, and customer service skills High attention to detail and problem-solving capabilities Proficiency in hotel PMS, sales, and event management systems Ability to work flexible hours, including evenings, weekends, and holidays Working Conditions Fast-paced hotel and banquet environment Extended hours during peak event periods Standing, walking, and lifting during event operations Key Performance Indicators (KPIs) Event execution accuracy and timeliness Client satisfaction and repeat business BEO accuracy and communication effectiveness Event revenue performance and cost control

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! Groundworks is seeking a talented Ascending Service Manager to join our tribe in Bloomington, IL! The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times. Duties and responsibilities * Develop and lead effective weekly trainings * Evaluate field performance and deliver feedback in a 1:1 setting * Create and implement effective development and disciplinary plans * Learn all aspects of the Service Managers Day to day responsibilities * Other duties as assigned. * It is an essential function of this job that the employee regularly and reliably reports to work on time each working day Minimum Requirements * High school diploma or GED. * Knowledge of terminology, methods and best practices used in the foundation repair * Proven experience in Service and/or customer service Qualifications * Successfully proven KPIs as a Certified Field Inspector or Service Technician * Proficiency in Excel and other data management tools. * Proven experience in Service and/or customer service. * Proficient in all Microsoft Office applications. * The ability to work in a fast-paced environment. * Excellent problem-solving skills. * Strong management and leadership skills. * Effective communication skills. * Exceptional customer service skills. Working conditions * Will work in an office setting but will occasionally be required to travel to work sites or * construction branch locations, where the employee will visit with customers and employees to * ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne * particles, moving mechanical parts and vibration. The position works near moving mechanical * parts and in outside conditions that include inclement weather, heat and humidity, and exposure * to dust and asphalt. Requirements & Perks * Full-time * Onsite: 14678 E 925 North Rd, Building 5, Bloomington, IL 61705 * Base salary ($35,568) + lucrative commission and bonus opportunities * Employee Ownership What we Provide: * Competitive Pay * Employee Company Ownership Opportunities * Industry Leading Training Programs * Leadership Development and Career Growth Tracks * Comprehensive and Affordable Benefits Package * Top Workplace with Award Winning Culture

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1265 Hickory Mall Location: USA TJ Maxx Store 0420 Forsyth ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory. Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention. Job Components: * Deliver batteries and provide service each dealer on your route in a timely manner. * Follow all Environmental Health and Safety rules and policies. * Establish, build and maintain good dealer relationships. * Effectively manage consignment programs to help dealers increase sales and drive retention. * Complete documentation on a timely basis. * Maintain the route by keeping displays clean and keeping dealer list up to date. * Invoice all units that fail to last warranty period. * Rotate batteries to maintain quality product and service standards. * Collect and handle payments on account, which may include cash, checks and money orders. * Collect and return junk and/or used batteries. * Load and unload truck. Qualifications: * Must possess current DOT Medical Certification and maintain clean driving record. * Depending on equipment that will be operated, a Class A or B Commercial Driver's License may be required. * Prior driving and customer service experience highly desirable. * Good communication skills. * Ability to interact effectively with customers. * Strong customer service skills. * High school diploma or GED equivalent. * Ability to read, write and compute basic math. Scope Data: * Uses frequent independent judgment when making decisions. Work Environment: * Regularly required to use hands to grasp or handle, talk and hear, stand and walk. * Specific vision abilities include close vision, depth perception and ability to adjust focus. * Ability to regularly lift and/or move 50+ lbs. without assistance. * Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory. Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention. Job Components: Deliver batteries and provide service each dealer on your route in a timely manner. Follow all Environmental Health and Safety rules and policies. Establish, build and maintain good dealer relationships. Effectively manage consignment programs to help dealers increase sales and drive retention. Complete documentation on a timely basis. Maintain the route by keeping displays clean and keeping dealer list up to date. Invoice all units that fail to last warranty period. Rotate batteries to maintain quality product and service standards. Collect and handle payments on account, which may include cash, checks and money orders. Collect and return junk and/or used batteries. Load and unload truck. Qualifications: Must possess current DOT Medical Certification and maintain clean driving record. Depending on equipment that will be operated, a Class A or B Commercial Driver's License may be required. Prior driving and customer service experience highly desirable. Good communication skills. Ability to interact effectively with customers. Strong customer service skills. High school diploma or GED equivalent. Ability to read, write and compute basic math. Scope Data: Uses frequent independent judgment when making decisions. Work Environment: Regularly required to use hands to grasp or handle, talk and hear, stand and walk. Specific vision abilities include close vision, depth perception and ability to adjust focus. Ability to regularly lift and/or move 50+ lbs. without assistance. Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

Job Description Residential HVAC Service Manager At Hoveln Heating & Cooling, Inc., we don't just keep homes comfortable - we create peace of mind. Our reputation is built on craftsmanship, reliability, and genuine care for our customers. As we continue to grow, we're searching for a Residential HVAC Service Manager who can bring clarity, confidence, and strong leadership to guide our service team toward shared success. About the Role As our Service Manager, you'll oversee the daily operations of our residential HVAC service department. You'll lead a talented group of technicians, make sound decisions in the moment, and ensure every customer has a positive experience. This role is ideal for someone who's level-headed, solution-oriented, and enjoys helping people perform at their best. What You'll Do Lead, mentor, and motivate our residential HVAC service technicians. Manage daily schedules, dispatching, and workflow to ensure efficient, on-time service. Provide support and assist technicians with troubleshooting as needed. Handle escalated service issues with professionalism, empathy, and sound judgment. Track performance metrics and coach team members to reach department goals. Uphold high standards for safety, workmanship, and customer satisfaction. Collaborate closely with office staff, install teams, and sales for seamless customer communication. Oversee warranty claims, billing accuracy, and service documentation. Support ongoing training efforts to keep the team aligned with industry best practices. Pay: $75,000 - $85,000/year - Depending on Experience What You Bring 5+ years of residential HVAC service experience or comparable industry experience. Hands-on field experience is a plus. At least 2 years in a supervisory or leadership role. Strong communication and people skills - able to coach, guide, and inspire. Calm, confident decision-making and steady problem-solving abilities. Customer-focused mindset rooted in integrity and professionalism. Experience with service management software (Field Edge, Service Titan, Housecall Pro, or something similar) What We Offer Competitive base salary + performance bonuses 100% company-paid health insurance Paid time off and holidays Ongoing training and leadership development A supportive, family-oriented culture where your leadership truly matters

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical Insurance through Meritain Health. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. Exact compensation may vary based on skills, experience, and location. Salary Range$27-$29 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************

IN A NUTSHELL Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. WHAT YOU'LL BE DOING (and doing well!) * Manage the service department of assigned Division. * Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers. * Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. * Responsible for executing service inspections on time and resolution of system deficiencies. * Responsible for developing a budget and meeting revenue and gross margin targets. * Responsible for delivering projects within the original budgeted cost. * Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed. * Responsible for efficient asset management, such as inventory and company service vehicles. * Responsible for building a high-performance culture to include annual performance reviews and development initiatives. * Responsible for manpower planning and allocation. * Responsible in part for customer satisfaction and cash collections. * Works closely with the sales and installation teams to support the growth and profitability of the Division. * Responsible for control and calibration of inspection, measuring, and testing equipment. * Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives. WHAT WE LIKE ABOUT YOU * Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment. * Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. * Strong, positive team builder with leadership ability. * Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems. * Strong understanding of Profit and Loss statements and key financial drivers. * Ability to attract, develop, grow, and retain a team. * Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. * Valid driver's license. * Must be able to pass a background check and drug screening. * Able to work independently. * Excellent organizational, decision-making, and communication skills. * Proficient in NFPA codes and standards. * Strong computer skills; proficient at Microsoft Office. * Knowledge of OSHA safety standards. * NICET Level II. WHAT WE'RE BRINGING TO THE TABLE * Competitive salary based on qualifications. * Paid time off plan and holidays. * 401(k) matching. * Short term and long-term disability. * Medical, dental, and vision plans with options. * Life insurance. * Company cell phone, laptop, and vehicle. * Professional career development opportunities. Pay Rate: $75,000- $100,000 annually depending on experience.

Are you an experienced leader in the residential HVAC, plumbing, and mechanical services industry? Do you excel at managing teams, coordinating schedules, and delivering exceptional service? Fred's Plumbing and Heating is looking for a full-time Residential Services Manager to oversee our operations in Champaign, IL. If you're ready for a leadership role where your skills and expertise will make a difference, apply today! PAY: We offer our Residential Services Manager competitive pay between $30 and $35 per hour, plus bonuses and spiffs based on performance. BENEFITS: Health insurance 1 week of paid vacation (2 weeks after 1 year) Paid holidays 2 sick days Paid training Retirement options Fully stocked snack bar SCHEDULE: This is a full-time management position with 9-hour shifts from Monday to Thursday, 7 AM to 4 PM, and a half-day Friday from 7 AM to 11 AM, unless on-call. WHAT WE'RE ALL ABOUT For over 40 years, our family-owned company has proudly served the Champaign area with reliable installation, repair, and maintenance services, from electrical panels to heating and cooling systems. No job is too small or large for our skilled team! We believe that happy employees lead to satisfied customers. That's why we cultivate a fun work environment and show our appreciation with a well-stocked snack bar and great benefits. Join us and discover what makes our team special! WHAT WE'RE LOOKING FOR IN A RESIDENTIAL SERVICES MANAGER If you meet the following qualifications, we want you as our Residential Services Manager! 5+ years of HVAC service experience AND 2+ years in a leadership or supervisory role Strong technical knowledge of residential and/or commercial HVAC systems Ability to manage both field operations and administrative responsibilities Strong organizational, leadership, and communication skills Ability to analyze financial and performance data to improve profitability Having an active plumbing license and/or EPA certification is preferred. Keep reading to learn more about this management position! DAY-TO-DAY As the Residential Services Manager, you will begin your day by reviewing schedules and preparing your team for success. You'll monitor service call margins, adjust for better performance, and support technicians in the field by resolving challenges, maintaining quality, and providing training. You'll also handle callback issues, manage warranty claims, and assist with dispatch to ensure efficiency. Additionally, you'll be the first point of escalation for employee concerns, promote high morale, and ensure safety and compliance. Through effective communication and problem-solving, you'll uphold our commitment to excellent customer service and team accountability. Are you ready to take on a management role and join a company that values your expertise and commitment? Apply to Fred's Plumbing and Heating today! Our initial application process is quick, easy, and mobile-friendly. Let's build a successful future together!

Job Posting Code : 2025043-1 Type : INTERNAL & EXTERNAL Group : MANAGEMENT Job Family : MARKETING COMMUNICATIONS Job Class : PLANNING AND ZONING MANAGER Posting Start : 11/24/2025 Posting End : 12/31/9999 MINIMUM SALARY: $87,368.00