Customer service manager jobs in Brentwood, TN - 527 jobs

Reports To: Director of Customer SuccessAbout HubSyncHubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery-and we're looking for passionate individuals who want to be part of this journey.About the RoleAs a Customer Success Manager (CSM), you are the primary point of contact for our customers-responsible for delivering an exceptional experience from onboarding through renewal. You'll guide accounting firms through implementation, drive adoption, identify opportunities for expansion, and help customers realize the full value of HubSync. The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You'll work cross-functionally with Sales, Product, Support, and Engineering to ensure our customers are successful and growing with HubSync.Key ResponsibilitiesExecution - Deliver Speed to Value Own the customer journey from onboarding through full platform adoption, ensuring on-time and on-budget delivery. Build strong, trusted relationships with key stakeholders at customer firms. Act as a strategic advisor to drive adoption, satisfaction, and customer ROI. Manage escalations and resolve customer issues using closed-loop feedback processes. Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success. Customer Engagement & Team Leadership Serve as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals. Lead regular touchpoints and executive check-ins to track progress and keep customers aligned and engaged. Identify and proactively mitigate risks to ensure a smooth and successful customer experience. Growth - Drive Strategic Expansion Understand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities. Support account growth through upsell, cross-sell, and increased share of wallet. Collaborate with product teams to identify gaps and co-develop new solutions based on customer feedback. Maintain stakeholder maps and expand key relationships across customer accounts. Reporting & Metrics Develop and maintain 30/60/90-day customer success plans tied to measurable outcomes. Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS). Drive continuous improvement through data insights and customer feedback. Success Metrics Customer Outcomes: Adoption, ROI, time to value, 100% renewal rate. Customer Satisfaction: Measured performance at best-in-class levels. Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins. Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting. Experience & Qualifications 3+ years of experience in a Customer Success role, with 5+ years in a SaaS environment. Proven track record of managing enterprise accounts and driving customer adoption and satisfaction. Strong project management and problem-solving skills; ability to manage complex implementations. Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships. Familiarity with the software development lifecycle, product ownership, or product management is a plus. Accounting industry experience strongly preferred. Excellent communication, collaboration, and relationship-building skills. Experience in a high-growth or early-stage company environment preferred. Bachelor's degree (B.A., B.S.) or higher required. What You'll Bring Passion for delivering exceptional customer experiences. A proactive, resourceful, and ownership-driven mindset. Ability to balance strategic thinking with hands-on execution.

At SilverAssist - ElderLife Financial, we connect seniors and their families with trustworthy information, expert guidance, and quality services to simplify senior life. Who We're Looking For: We want ambitious self-starters who thrive on building meaningful relationships, exceeding goals, and making an impact. You're not just looking for a job-you're looking for a mission. In this role, you'll become a key player in driving success for our senior living community partners and the families they serve. With your passion, creativity, and hustle, you'll deliver exceptional service, foster strong partnerships, and champion innovative solutions to make every interaction a win-win. While our ElderLife Financial business unit team typically works in-office at our Hendersonville, TN office location, remote work could be possible for an experienced senior living professional looking for that new opportunity with ElderLife Financial. Your Day-to-Day: As a Customer Success Manager, you'll: Build Trust: Develop authentic relationships with senior living communities, understanding their needs and delivering tailored solutions. Drive Results: Educate partners about our services, increase referrals, and celebrate their success with measurable impact. Collaborate Across Teams: Work closely with internal departments to ensure seamless service delivery and an outstanding client experience. What You Bring to the Table: We're looking for candidates who combine drive with heart and bring the following: A bachelor's degree in Business, Marketing, Finance, or a related field (not required). Proven success in customer success, account management, or business development (you know how to deliver results). Familiarity with the senior living industry-or a strong passion for making a difference for seniors. Exceptional communication skills that inspire confidence and build trust. Natural relationship-building skills and the ability to create lasting partnerships. Self-motivation to achieve ambitious goals while juggling multiple priorities like a pro. Tech-savviness with tools like Microsoft Office Suite, CRM platforms (Salesforce expertise is a big plus). Willingness to travel occasionally for client meetings and industry events (great opportunities for growth!). Why Join Us? At Elderlife, we're not just offering a job-we're offering a mission-driven career where your work truly matters. Here's what you'll enjoy: Competitive Compensation: Base salary with performance-based incentives to reward your hard work. Expected compensation includes both salary and performance incentives with a first-year averaging $60k-$80k or more. Benefits for life's needs: We provide a benefits package designed to meet your needs including options for group health insurance, 401(k) plan and paid time off. Supportive Team Culture: A collaborative, encouraging environment where your ideas and contributions are valued. Flexibility: Work in a friendly, adaptable environment that supports your professional and personal growth. Impact: Be part of a company that's making a meaningful difference in the lives of seniors and their families.

We've pioneered the restoration of relationships in commercial insurance servicing. Our model has positioned us as the leaders in our industry, ensuring our partners' enduring clientele, increased engagement, & increased profits. As an independent agency retaining over 70 contracts and 70 employees, CIA is able to search the insurance marketplace to evaluate and select the best coverage and price for our clients. Since our founding, we have committed ourselves to providing quality service, competitive pricing, access to a wide range of products, and unparalleled advocacy on our client's behalf. We feel the same about providing our employees a quality work environment, dedicating ourselves to maintaining a culture of support, collaboration, leadership, care, and respect for work/life balance. We offer employees fully-paid insurance premiums, short-term and long-term disability insurance, 401k with company match, generous Paid Time Off, professional development opportunities, and employee morale events! REPORTS TO: Producer SUMMARY: Assumes all responsibilities of handling the book of business for their assigned Property & Casualty Insurance Producer. DUTIES AND RESPONSIBILITIES: Handle New and Renewal Property and Casualty Insurance Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing service. Secures existing business and drives the sale of additional services and lines of coverage. Contributes to key business outcomes such as client retention, client satisfaction, client growth. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. COMPETENCIES: Analytical - Must have the ability to collect and analyze data to effectively communicate to other parties. Collects and researches data; Uses intuition and experience to complement data. Attendance/Punctuality - (Good Attendance and Punctuality is a must) Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Demonstrates knowledge of markets and competition; Analyzes market and competition and adapts strategy to changing conditions. External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Delegation - Must have the ability to delegate work assignments; Gives authority to work independently. Design - Demonstrates attention to detail. Managing People - Takes responsibility for subordinates' activities. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually quiet The employee must occasionally lift and /or move more than 10 pounds Specific vision abilities required by this job include: Close vision The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications High school diploma required. College and/or College degree preferred. Work-related experience of 5 years as a Client Manager in the P&C insurance industry. Certificates, licenses and registrations required: P&C License Certificates, licenses and registrations desired: CISR, CIC, CRM, ARM, AAI, CPCU etc. Computer skills required: Internet Software and Microsoft Office 365 Suite (including Word, Excel, PowerPoint and Outlook). Other skills required: Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write effective presentations, communicate these to clients, underwriters, claims adjusters and associates. Data input Proper Phone etiquette Attentive to detail Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: 401(k) Paid time off Training & development ROLE DESCRIPTION: As an Account Representative for Nathan Turbeville - State Farm in Nolensville, TN, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Promote successful and long-lasting customer relations. QUALIFICATIONS: Must be able to commute to Nolensville, TN Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Experience managing client relationships is preferred Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening Able to obtain Insurance Producers License in Property, Casualty, Life, Health Dedicated to customer service Able to anticipate customer needs Able to effectively relate to a customer Bilingual Spanish Preferred BENEFITS: Paid time off (holidays and personal/sick days) Salary plus commission/bonus Growth potential/opportunities for advancement within my agency Monday - Friday, No Nights, No Weekends Quarterly Team Outings Opportunity for advancement Parental Leave Training and Development CALL OUR OFFICE TODAY AT ************** TO SCHEDULE AN INTERVIEW!

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development At Lauren Tullos State Farm we're seeking a highly motivated Customer Service Representative to join our team. Key Responsibilities: Establish and maintain customer relationships through regular follow-ups. Provide exceptional customer service, addressing inquiries and concerns regarding insurance availability, policy changes, claims, and billing. Use a customer-focused approach to educate customers about insurance options and develop leads. Benefits: Competitive hourly pay plus commission/bonus structure. Opportunity for career growth and advancement within the agency. Valuable experience in sales, marketing, and customer service. Requirements: Possess excellent interpersonal, communication, and problem-solving skills. Be enthusiastic about the role of insurance in helping people manage risks and achieve their goals. Hold or be able to obtain a Property and Casualty license and a Life and Health license. Thanks,

Store - NASH-MURFREESBORO, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Salary: AdvanceCare Health Services, LLC is seeking a Department Manager for our Waiver Services Programs (DDA, ECF, CLS) to oversee and manage our program aimed at supporting individuals with developmental disabilities and ensure services are delivered with excellence, compliance, and compassion. The role requires you be able to manage programs and lead staff while also possessing a strong strategic mindset with organizational, communication, and leadership skills and an ability to develop innovative solutions. The ideal candidate will have a strong background in DDA. ECF. CLS (Waiver) programs, social work, program development, social work, be a reliable individual, self-starter, with a a high level of energy and great attention to detail. As Director, you will ensure that our individuals get the care they need and that we have the necessary resources to provide that care. Your hard work and meaningful efforts will help us continue providing the highest quality care possible. Provide excellent care for individuals with intellectual and developmental disabilities within a community and family setting. This is a Full-time Hybrid position combining home office flexibility with travel for site visits, in office, and other responsibilities as required, coming to the office as little as 2 days each week after being fully trained. To Qualify For This Position You Must Live Within One Hour Of Our Hermitage, TN Office. You will need to have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop. (If you are coming to the office to pick up your equipment, we can loan you the monitors, keyboard, and mouse as well). You must have high-speed internet. Responsibilities and Requirements: *Oversee the overall management and the day-to-day operations of the Waiver Department *Carry out the company vision with a positive work ethic and proven leadership skills; Assist in scheduling job assignments *Hire, train and supervise employees, providing adequate staffing while ensuring continuity and consistency in delivery and quality of services *Participate in the recruitment of Caregivers and marketing for new individuals *Maintain on-call responsibilities as needed *Communicate non-medical practice policies and assist and coach as needed. *Monitor work assignments, provide feedback, and provide evaluations of performance. Redirect and discipline as needed *Attend Circles of Support and be an active participant in developing and implementing Individual Support Plans that maintain or enhance independence and satisfaction *Perform physical assessment through observation, inspection, and interview at residential sites *Identify needs and provide input for planning and/or follow-up *Develop protocols and plans as needed to document steps to address problems, goals, environmental issues, mobility issues, and other needs of the Individuals Served. *Create outcome staff instructions as needed and document them in the record. Monitor outcomes weekly to ensure staff instructions are adequate. *Implement teaching with Caregivers and Individuals Served as needed. Work closely with the Individual's Circle of Support to ensure all needed instructions are provided. *Create reports monthly as assigned *Implement ISP consistently and effectively and focus on person-centered outcomes. Identify rationale and anticipated funding needs for each individual served and prepare the justification needed to provide support for additional funding. *Work with physicians and other health care professionals in keeping informed of changes in individuals' health status. Notify physician and/or other healthcare professionals immediately of significant changes in condition; *Work in collaboration with the physician and other healthcare professionals by sharing information relevant to the changing health status, ensuring HIPAA guidelines are strictly followed. *Perform other tasks and responsibilities as assigned and needed. Qualifications *Bachelor's degree preferred. * Should have a minimum of 3-year experience working with DDA, ECF, CLS, and Waiver and be familiar with the requirements of the Department. *Must possess good computer skills, including but not limited to email, google products, and Microsoft Office products. *Should have the ability to write business reports *Must be able to travel occasionally; *Must maintain regular attendance *Must be able to walk distances, climb stairs, work, and drive in changing weather conditions *Have the ability to complete multiple projects and prioritize as needed to ensure those projects are completed timely. *Capable of working with minimal supervision *Must have a clean driving record You must be flexible and willing to work and learn on the fly! You should be comfortable with software and technology and be an overall organized person. Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology Our company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. We are looking for an independent and self-motivated individual that possesses a high level of energy to join our company. We are an equal opportunity employer and drug-free workplace. Please respond to this ad with a resume and we will contact qualified applicants . Any submissions without a resume attached will not be considered. Disclaimer: The preceding has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and efforts required. From time to time other duties may be assigned. Managements evaluation of your performance is based on your performance of the tasks listed in this and these other duties. Management has the right to revise this job description at any time.

American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals. Location : 880 Conference Drive Goodlettsville, Tennessee What You'll Be Doing Leading and motivating a team of remote call center agents Managing schedules, call flow, and workload so everything runs smoothly Tracking key numbers like talk time, appointment set rates, and demos Interviewing and bringing on new agents Working with our trainer to provide ongoing agent coaching Managing scripts- creating new ones as needed, ensuring the agents are using them effectively Keeping our call center software (Five9, LP, Neustar) updated and running efficiently Sharing performance updates and insights with sales managers and leadership What We're Looking For Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals A leader who can motivate, coach, and hold people accountable Strong communication and problem-solving skills Confident using call center technology and digging into performance reports Highly organized and able to juggle multiple priorities Potential Earnings & Benefits Base Salary + Lucrative Bonus Opportunity Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance 401(K) Paid Time Off Paid Holidays Why You'll Love It Here For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future. If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.

Job Description Overview: The Service Manager is responsible for the management and coordination of Belt Tech Industrial's service operations within the Tennessee region. This position oversees field service crews and equipment technicians, ensuring the safe, efficient, and high-quality execution of all service projects. The Service Manager also plays a key role in project bidding, scheduling, and customer relations to drive operational excellence and profitability. Responsibilities: Supervise and manage a crew of specialty and equipment technicians, ensuring optimal performance and adherence to company standards Conduct customer site visits to evaluate service needs, prepare cost estimates, and develop detailed project proposals Plan, schedule, and assign work to service crews and technicians to meet project deadlines and customer expectations Ensure all crews are provided with the necessary tools, materials, equipment, and project documentation to complete assigned work safely and efficiently Provide technical direction and leadership throughout each project to ensure quality workmanship and compliance with safety procedures Monitor job progress and performance, addressing issues proactively to ensure timely project completion Verify that all completed work is accurately documented and properly billed Maintain strong relationships with customers, suppliers, and internal departments to support ongoing service operations Promote and enforce company safety policies, ensuring compliance with MSHA and other applicable regulations Qualifications 5-10 years+ in service management, field operations, or a related supervisory role within the mining, aggregate, or industrial sectors Comprehensive knowledge of conveyor, crushing, and screening equipment highly desired Knowledge of how to make basic modifications to existing structures and chute work Proven ability to manage multiple projects simultaneously in a fast-paced environment Strong leadership, communication, and problem-solving skills Basic technological proficiency: MS office suite, company financial software Pay: $90k-$120k

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo. Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Key Responsibilities * Lead and coach technicians, manage performance, and assist with hiring. * Oversee service bay workflow and communicate wait times to sales staff. * Ensure clear communication between the shop and customers. * Promote safety and meet quality and service standards. * Drive customer satisfaction and teamwork. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!

Area Service Manager _______________________________________________________________ Department: Field Operations Reports To: Territory Operations Manager FLSA: Exempt (Salary) Schedule: Monday-Friday, 8am-5pm (Remote/Travel) Why You Should Join Us! A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. Positive work environments that offer work/life balance and professional growth Mission-driven work making a global impact with local roots The opportunity to have hands on work experience with industry leading, innovative technology Position Summary The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors Support and troubleshooting with field personnel inquiries Continuous education into 12V technology and advancements Fulfill daily operational duties of assigned area Operate a clean, organized and hazard free work environment Conducts quality assurance inspections of all facilities, at least once quarterly Maintain a positive and caring atmosphere for customers and employees Ability to think independently and work through service challenges consistently Sells and trains new contractor facilities, maintaining and growing the service network Support of internal departments and personnel, assisting at any opportunity presented Timely submission of required reports and expenses Directs, coordinates and participates in corporate initiatives to improve efficiency Correspondence with management when challenges are presented Maintain the integrity, confidentiality and security of pertinent information and records Adherence to all state and federal rule, regulation and statute Availability to take after-hours and weekend calls Any other duty, as assigned Qualifications High School Diploma or equivalent. 3 years' experience as a Service Technician Ability and desire to travel within designated area/territory Strong written and verbal communication skills Possess excellent telephone skills Detail orientated Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. #LI-Remote

Join our Team: Shop Service Supervisor, Onsite White House, TN Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Shop Service Supervisor to contribute to the team in White House. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation. What you'll do Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support Ensure professionalism and a high customer service standard Expedite service orders and calls, if necessary Sell repairs and follow up work Track and follow up on leads brought in by field operatives (technicians and inspectors) Develop quotes in a timely manner Schedule preventive maintenance and repair activities on equipment Resolve customer issues and complaints Complete, process and route appropriate paperwork Provide a high level of communication with both Customer and Office Perform service work to assist with overflow and emergencies, as needed. Source difficult to find parts Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians' equipment and vehicles and record the results. Enter data into SAP database as necessary and utilize MS Office applications Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones Work Environment Considerations: Work various environments and working conditions depending on assignment Working at heights & some heavy lifting Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel What you'll bring High school diploma or GED 1+ year of lead/supervisor experience 2+ years of mechanical experience with heavy equipment Great Additions to bring 2+ years of experience managing technicians Ability to pass MVR 2 year technical degree Automotive, heavy equipment, shop environment experience Thorough knowledge of electrical theory for power and controls. Familiarity with utility equipment Operations Experience Previous experience running a Service Department Understanding of OSHA/ANSI standard Strong organizational and prioritizing skills Thorough understanding of the financials for a service company Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills Customer focused, with good interpersonal and communication skills, both verbal and written Collaborative leadership skills SAP experience Why Join Us We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate The compensation range for this position is $80-95k annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc. This above description is non-exhaustive and there may be additional duties in accordance with the role. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide. Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at ********************************** . The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. ABOUT THE ROLE The Enterprise Vendor Services Manager is responsible for managing a portfolio of high-value enterprise accounts and ensuring successful delivery of Ncontracts' Vendor Compliance Services. This role focuses on driving service execution, maximizing product adoption, strengthening client relationships, and supporting overall retention and account health. The ideal candidate brings strong customer-facing experience, exceptional communication skills, and a deep desire to learn and understand vendor management and third-party risk programs. WHAT YOU'LL DO Client Relationship Management Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients. Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts. Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations. Respond to client inquiries and provide guidance on vendor management best practices. Identify account risks, service gaps, and opportunities for optimization. Service Delivery Execution Gather, organize, and validate vendor due diligence documentation. Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness. Monitor progress and communicate key updates, vendor issues, and service completion to clients. Support client vendor services onboarding, annual service cycles, and training initiatives as needed. Identify opportunities for account expansion and additional service adoption. Cross-Functional Collaboration Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, Implementation, and Product to support seamless service delivery. Maintain expert-level understanding of Ncontracts' TPRM software suite and Vendor Management services. Recommend process improvements and best practices aligned with regulatory expectations and industry trends. WHAT YOU NEED Core Competencies Strong interpersonal and communication skills with the ability to engage confidently with executive-level stakeholders. Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Strong problem-solving skills and the ability to influence cross-functional teams. Ability to deliver product training, explain system functionality, and stay current on product updates. Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately. Preferred Demonstrated experience working with C-Suite or senior leadership stakeholders. Bachelor's degree or equivalent experience in a related field. Professional certifications in Vendor Management, Risk Management, or related fields. Required 4+ years of experience in customer success, account management, or a related client-facing role. Experience managing enterprise-level or strategic accounts. Demonstrated experience working with C-Suite or senior leadership stakeholders. Bachelor's degree or equivalent experience in a related field. Experience supporting complex, multi-division, or multi-location clients. Professional certifications in Vendor Management, Risk Management, or related fields. Experience in a high-growth SaaS or B2B services environment. WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits - Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $55,000 to $65,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Full-time Description As the Service Manager, you will lead the Service team and ensure the property remains in tip-top condition through a passion for quality physical appearance and proactive quality maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs as smoothly as possible while communicating effectively. Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways-including team member training, support, and career pathing-and believe that, by doing so, we can positively impact our resident and team member experience. Are you ready to make an impact? Location: City Limits Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan! Career advancement and learning opportunities Bonus opportunity 13 paid holidays, including a Personal Wellness Day & Volunteer Day Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!* Housing discount opportunity 401(k) with company match Medical, Dental, and Vision insurance plans Employer-sponsored short-term & long-term disability plans Company-paid life insurance Health savings account with employer contribution Flexible spending account Voluntary benefits Employee Assistance Program (EAP) *Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements. The day-to-day: The Service Manager oversees the daily maintenance operations including collaborating with Property Managers on property needs and escalations. Additionally, Service Managers work closely with Regional Service Managers on larger capital projects, including value-add execution, capital projects, etc. Some days are pressure-filled, so they'll need to remain flexible, resourceful, efficient, and have a general passion for accomplishment and overcoming challenges. Service Manager may work with any of the following… Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission Remain committed to providing exceptional service within each resident interaction Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents. Partner with Property Manager to support operational goals and performance to meet owner's objectives and adhering to Mission Rock's standards Manage purchase orders (for supplies) to ensure budget goals and objectives are met Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc. Plan and prepare work schedules, delegating workloads, and monitoring workflow Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience Requirements What you bring: Strong customer service and communication skills, with a willingness to go the extra mile Proven ability to positively lead and develop a team Strong organizational and time-management skills Enthusiasm to collaborate and engage with others Desire to improve the lives of those around you Cost savings acumen HVAC certification is required CPO Certification required 3-5 years of multi-family, or similar industry, maintenance skills/experience Adherence to Fair Housing best practices Must be able to perform general/routine inspections and identify possible issues Apply a “can do” mentality toward implementing efficient and effective solutions (ex: do the hard work now so you don't have to later) Valid Driver's License with reliable transportation Basic computer skills, including familiarity with Microsoft Suite Salary Description $30.00- $34.00

Job Title: Director of Customer Success About Us: At HubSync, we are dedicated to empowering our clients with innovative solutions that streamline their operations, enhance customer satisfaction, and drive growth. We pride ourselves on our commitment to delivering exceptional service and results. Position Overview: We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients. Key Responsibilities: Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services. Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities. Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly. Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector. Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals. Actively participate in client meetings and presentations to demonstrate value and address any concerns. Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions. Drive customer advocacy efforts by developing case studies, testimonials, and referrals. Qualifications: Bachelor's degree in Business, Management, or a related field; a Master's degree is a plus. 7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position. Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage. Proven track record of developing and implementing successful customer success strategies. Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization. Strong analytical skills and experience with customer success metrics and KPIs. Ability to work collaboratively in a fast-paced, dynamic environment. Why Join Us? At HubSync, we believe in fostering a culture of innovation and excellence. As the Director of Customer Success, you will play a pivotal role in shaping our customer approach and driving tangible results. We offer competitive compensation, benefits, and opportunities for professional growth. “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, s exual orientation, gender identity, national origin, veteran or disability status.”

We've pioneered the restoration of relationships in commercial insurance servicing. Our model has positioned us as the leaders in our industry, ensuring our partners' enduring clientele, increased engagement, & increased profits. As an independent agency retaining over 70 contracts and 70 employees, CIA is able to search the insurance marketplace to evaluate and select the best coverage and price for our clients. Since our founding, we have committed ourselves to providing quality service, competitive pricing, access to a wide range of products, and unparalleled advocacy on our client's behalf. We feel the same about providing our employees a quality work environment, dedicating ourselves to maintaining a culture of support, collaboration, leadership, care, and respect for work/life balance. We offer employees fully-paid insurance premiums, short-term and long-term disability insurance, 401k with company match, generous Paid Time Off, professional development opportunities, and employee morale events! REPORTS TO: Producer SUMMARY: Assumes all responsibilities of handling the book of business for their assigned Property & Casualty Insurance Producer. DUTIES AND RESPONSIBILITIES: Handle New and Renewal Property and Casualty Insurance Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing service. Secures existing business and drives the sale of additional services and lines of coverage. Contributes to key business outcomes such as client retention, client satisfaction, client growth. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. COMPETENCIES: Analytical - Must have the ability to collect and analyze data to effectively communicate to other parties. Collects and researches data; Uses intuition and experience to complement data. Attendance/Punctuality - (Good Attendance and Punctuality is a must) Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Demonstrates knowledge of markets and competition; Analyzes market and competition and adapts strategy to changing conditions. External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Delegation - Must have the ability to delegate work assignments; Gives authority to work independently. Design - Demonstrates attention to detail. Managing People - Takes responsibility for subordinates' activities. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually quiet The employee must occasionally lift and /or move more than 10 pounds Specific vision abilities required by this job include: Close vision The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications High school diploma required. College and/or College degree preferred. Work-related experience of 5 years as a Client Manager in the P&C insurance industry. Certificates, licenses and registrations required: P&C License Certificates, licenses and registrations desired: CISR, CIC, CRM, ARM, AAI, CPCU etc. Computer skills required: Internet Software and Microsoft Office 365 Suite (including Word, Excel, PowerPoint and Outlook). Other skills required: Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write effective presentations, communicate these to clients, underwriters, claims adjusters and associates. Data input Proper Phone etiquette Attentive to detail Additional Information All your information will be kept confidential according to EEO guidelines.

AdvanceCare Health Services, LLC is seeking a Department Manager for our Waiver Services Programs (DDA, ECF, CLS) to oversee and manage our program aimed at supporting individuals with developmental disabilities and ensure services are delivered with excellence, compliance, and compassion. The role requires you be able to manage programs and lead staff while also possessing a strong strategic mindset with organizational, communication, and leadership skills and an ability to develop innovative solutions. The ideal candidate will have a strong background in DDA. ECF. CLS (Waiver) programs, social work, program development, social work, be a reliable individual, self-starter, with a a high level of energy and great attention to detail. As Director, you will ensure that our individuals get the care they need and that we have the necessary resources to provide that care. Your hard work and meaningful efforts will help us continue providing the highest quality care possible. Provide excellent care for individuals with intellectual and developmental disabilities within a community and family setting. This is a Full-time Hybrid position combining home office flexibility with travel for site visits, in office, and other responsibilities as required, coming to the office as little as 2 days each week after being fully trained. To Qualify For This Position You Must Live Within One Hour Of Our Hermitage, TN Office. You will need to have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop. (If you are coming to the office to pick up your equipment, we can loan you the monitors, keyboard, and mouse as well). You must have high-speed internet. Responsibilities and Requirements: *Oversee the overall management and the day-to-day operations of the Waiver Department *Carry out the company vision with a positive work ethic and proven leadership skills; Assist in scheduling job assignments *Hire, train and supervise employees, providing adequate staffing while ensuring continuity and consistency in delivery and quality of services *Participate in the recruitment of Caregivers and marketing for new individuals *Maintain on-call responsibilities as needed *Communicate non-medical practice policies and assist and coach as needed. *Monitor work assignments, provide feedback, and provide evaluations of performance. Redirect and discipline as needed *Attend Circles of Support and be an active participant in developing and implementing Individual Support Plans that maintain or enhance independence and satisfaction *Perform physical assessment through observation, inspection, and interview at residential sites *Identify needs and provide input for planning and/or follow-up *Develop protocols and plans as needed to document steps to address problems, goals, environmental issues, mobility issues, and other needs of the Individuals Served. *Create outcome staff instructions as needed and document them in the record. Monitor outcomes weekly to ensure staff instructions are adequate. *Implement teaching with Caregivers and Individuals Served as needed. Work closely with the Individual's Circle of Support to ensure all needed instructions are provided. *Create reports monthly as assigned *Implement ISP consistently and effectively and focus on person-centered outcomes. Identify rationale and anticipated funding needs for each individual served and prepare the justification needed to provide support for additional funding. *Work with physicians and other health care professionals in keeping informed of changes in individuals' health status. Notify physician and/or other healthcare professionals immediately of significant changes in condition; *Work in collaboration with the physician and other healthcare professionals by sharing information relevant to the changing health status, ensuring HIPAA guidelines are strictly followed. *Perform other tasks and responsibilities as assigned and needed. Qualifications *Bachelor's degree preferred. * Should have a minimum of 3-year experience working with DDA, ECF, CLS, and Waiver and be familiar with the requirements of the Department. *Must possess good computer skills, including but not limited to email, google products, and Microsoft Office products. *Should have the ability to write business reports *Must be able to travel occasionally; *Must maintain regular attendance *Must be able to walk distances, climb stairs, work, and drive in changing weather conditions *Have the ability to complete multiple projects and prioritize as needed to ensure those projects are completed timely. *Capable of working with minimal supervision *Must have a clean driving record You must be flexible and willing to work and learn on the fly! You should be comfortable with software and technology and be an overall organized person. Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology Our company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. We are looking for an independent and self-motivated individual that possesses a high level of energy to join our company. We are an equal opportunity employer and drug-free workplace. Please respond to this ad with a resume and we will contact qualified applicants . Any submissions without a resume attached will not be considered. Disclaimer: The preceding has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and efforts required. From time to time other duties may be assigned. Management's evaluation of your performance is based on your performance of the tasks listed in this and these other duties. Management has the right to revise this job description at any time.

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance! POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service! A CLOSER LOOK UNDER THE HOOD Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life." * Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination. * Monitors and manages the workflow in service bays and keep sales staff informed on wait times. * Facilitates clear and consistent communication between the shop and customers. * Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed. * Promotes a safe work environment and ensures all safety policies are followed. * Meets or exceeds Tire Discounters performance standards for quality and speed of service. * Drives customer satisfaction and continually reinforces that the customer is our highest priority! * Promotes company culture of cooperation and collaboration among all team members. * Partners with sales staff as needed to assist customers and help with other tasks. CAREER TRACK No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager. Service Manager->General Manager->Regional Manager COMPENSATION PLAN Pay: $50,000 - $80,000+ Effective Rate Our Service Managers have earning potential of $80,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in. WHY CHOOSE TIRE DISCOUNTERS? We realize the company you chose to work for is a big decision, and you have options. Below are some of the top reasons to consider building your career with us! * Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters. * Take the Wheel- As we continue to grow, so will the many career opportunities for our team members. * Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians. * Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family. * Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other. COMMITMENT TO DIVERSITY AND INCLUSION Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline. THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS * Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required) * Prior management/supervisory experience -- effective at coaching, motivating and leading teams. * Excellent communication and customer service skills. * Great organization and multi-tasking capabilities. * Strong work ethic, drive and goal orientation. * Must have and maintain a valid driver's license * Availability to work Saturdays. * Authorized to work in the USA and at least 18 years of age. * We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.

Job DescriptionDescription: As the Service Manager, you will lead the Service team and ensure the property remains in tip-top condition through a passion for quality physical appearance and proactive quality maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs as smoothly as possible while communicating effectively. Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways-including team member training, support, and career pathing-and believe that, by doing so, we can positively impact our resident and team member experience. Are you ready to make an impact? Location: City Limits Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan! Career advancement and learning opportunities Bonus opportunity 13 paid holidays, including a Personal Wellness Day & Volunteer Day Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!* Housing discount opportunity 401(k) with company match Medical, Dental, and Vision insurance plans Employer-sponsored short-term & long-term disability plans Company-paid life insurance Health savings account with employer contribution Flexible spending account Voluntary benefits Employee Assistance Program (EAP) *Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements. The day-to-day: The Service Manager oversees the daily maintenance operations including collaborating with Property Managers on property needs and escalations. Additionally, Service Managers work closely with Regional Service Managers on larger capital projects, including value-add execution, capital projects, etc. Some days are pressure-filled, so they'll need to remain flexible, resourceful, efficient, and have a general passion for accomplishment and overcoming challenges. Service Manager may work with any of the following… Oversee the preservation and quality of the property, including performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools, snow removal Work closely with the Property Manager (and the entire team) to ensure apartment homes and turns align with Mission Rock standards to achieve the Mission Remain committed to providing exceptional service within each resident interaction Lead by example and drive accountability within the Service team to prioritize timely and quality response and completion of work orders, promoting and providing highest quality of service to residents. Partner with Property Manager to support operational goals and performance to meet owner's objectives and adhering to Mission Rock's standards Manage purchase orders (for supplies) to ensure budget goals and objectives are met Own and preserve pride within your work environment, maintaining a clean and polished curb appeal and general cleanliness of the property through the lens of the customer and owner Demonstrate and deliver on a passion to develop the team, including Service Technicians, Groundskeepers, Housekeepers, etc. Plan and prepare work schedules, delegating workloads, and monitoring workflow Demonstrate effective communication (emails, phone calls, texts, in-person conversations) that adhere to the MRR T.R.U.S.T. to strengthen the team and improve the overall team member and resident experience Requirements: What you bring: Strong customer service and communication skills, with a willingness to go the extra mile Proven ability to positively lead and develop a team Strong organizational and time-management skills Enthusiasm to collaborate and engage with others Desire to improve the lives of those around you Cost savings acumen HVAC certification is required CPO Certification required 3-5 years of multi-family, or similar industry, maintenance skills/experience Adherence to Fair Housing best practices Must be able to perform general/routine inspections and identify possible issues Apply a “can do” mentality toward implementing efficient and effective solutions (ex: do the hard work now so you don't have to later) Valid Driver's License with reliable transportation Basic computer skills, including familiarity with Microsoft Suite