Sr Manager Customer Service and Supply
Customer service manager job in Albany, GA
Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.
We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes.
Here's to crafting careers and creating new legacies.
Crafted Highlights:
In the role of Sr. Manager Customer Service & Supply working in Albany, Georgia you will be part of the Customer Service Supply Chain/Warehouse Team in Brewery Operations. You will be responsible for providing leadership and for optimizing results in all areas of customer service and supply including warehousing, distribution, transportation, production services, and scheduling.
You will lead customer service departmental operations, towards the vision of a high-performance team culture and drive change management initiatives to continually improve both plant and process operations to meet World Class Operations Standards. You will contribute to the operations manager group on site developing short term tactics and contributing to the brewery strategy over a 5-year time horizon.
This position reports to the Director of WCSC & Operations and works closely with the brewery leadership team, unit managers, production supervisors, skilled trades and brewery workers.
What You'll Be Brewing:
* Most importantly, you will lead a team of 3 direct reports and 20+ indirect reports, and support their growth and development through career discussions and consistent one on one conversations
* Leads and is responsible for production scheduling, financial and operational performance, inventory and material management, asset care and reliability, and project engineering for customer service and supply
* Ensures high quality products are warehoused and shipped cost effectively through maximizing operational efficiency and reliability
* Leads and supports brewery safety, sustainability, and environmental initiatives.
* Develops local strategies and tactics in alignment with the brewery and integrated supply chain strategic plan.
* Is key interface with distributors and field sales to ensure that brewery quality and service levels are exceeding distributor needs in collaboration with corporate customer service. Represents the brewery to our distributors and trade customers
* Collaborates and coordinates with external and internal customers to ensure optimal customer service.
* Acts as the functional business owner for projects that impact the area of responsibility.
The Other Qualifications:
* You are an authentic leader. You value and respect differences and believe inclusion and belonging is the key to collaboration and a winning team culture
* You will have a bachelor's degree in business, engineering, supply chain or another technical field. We prefer you have a master's degree.
* You will have a minimum of 8 years' experience in progressive roles in a manufacturing environment, with minimum of 2 years' previous experience managing exempt level employees.
* We prefer your previous experience to be managing warehouse/supply chain operations in a manufacturing environment.
* Possess a proven track record of achievement across a balanced scorecard in a high-speed, high-volume manufacturing environment
* We prefer prior experience driving results utilizing Lean methodologies and tools.
* You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities
* You build relationships and collaborate to get to the desired outcome
* You take accountability for results - acting with integrity and honoring commitments
* You have a thirst for learning - you are always looking for ways to learn and help one another grow
* You exhibit our core values
Work Perks that You Need to Know About:
* We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
* We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
* Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
* Ability to grow and develop your career centered around our First Choice Learning opportunities
* Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
* On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!
* Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail ********************.
Pay and Benefits:
At Molson Coors, we're committed to paying people fairly and equitably for the work they do.
Job Posting Total Rewards Offerings: $110,800.00 - $145,400.00 (posting salary range) + 20% target short term incentive + target long term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days).
The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
Lead Customer Service Representative
Customer service manager job in Cordele, GA
Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
* Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
* Flexible Schedules
* Weekly Pay
* Large, Stable Employer
* Fast Career Opportunities
* Work With Fun, Motivated People
* Task Variety
* Paid Comprehensive Training
* 401K With a Competitive Company Match
* Flexible Spending/Health Savings Accounts
* Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
* Selling products to customers
* Providing excellent customer care
* Communication and friendly conversation
* Performing at a quick pace while having fun
* Working as part of a team to accomplish daily goals
* Coming up with great ideas to solve problems
* Thinking quickly and offering suggestions
* Leading a team of employees
* Entry level employee supervision
Great if you have:
* Retail and customer service experience
* Entry level management experience
* Sales associate or cashiering experience
* High School Diploma or equivalent
* Motivation to advance in your career!
* Willingness to learn and have fun!
Physical Requirements:
* Ability to stand and/or walk for up to 8 hours
* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
* Occasionally lift and/or carry up to 60 pounds from ground to waist level
* Push/pull with arms up to a force of 20 pounds
* Bend at the waist with some twisting up to one hour a shift
* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
FT Manager Customer Service (H)
Customer service manager job in Americus, GA
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and performs overrides
• Identify customers needing assistance and offers to take the customer's order to their car
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Is courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
Customer Service Manager (Ne)
Customer service manager job in Leesburg, GA
Job Description
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Lead Customer Service Representative - Houston County
Customer service manager job in Warner Robins, GA
SUMMARY
Accountable for the delivery of exceptional customer service through efficient managing of customer interactions and assumes a role in developing new customer relationships and enhancing existing relationships.
ESSENTIAL FUNCTIONS
Provides courteous and professional customer service
Recommends, explains and opens new deposit accounts for customers
Complete all necessary product and service documentation (such as preparing signature cards inputting account information into the system, ordering checks and ATM/Debit cards) to ensure customers' needs are promptly and accurately satisfied and all security and legal requirements are met.
Assist customers with Debit card questions
May perform various administrative and other duties related to the operational function
Prepares various activity reports and information as needed
Performs other task requests as they relate to the bank and its functions
May sign such items as certified or cashier's checks and guarantees signatures
Opens or closes safety deposit boxes; billing for boxes; assists with inventory of deceased customer's boxes. Maintains confidentiality of customer accounts
Handles customers' complaints related to the bank's services, explains service charges and follows through on misdirected items or errors
Research and resolves customers problems by serving as a liaison between the customer and the appropriate bank area
Answer inquiries and provide information on various accounts, loan balances and other banking services
Assumes lead role in generating new customers relationship and expanding existing customers relationships
Identifies customers' needs and provides advice and information (rates, terms, features, benefits, restrictions, fees, disclosures) to assist customers in making decisions which suit their financial situation.
Refers customers to specialize products and services to the appropriate area and/or person
Works closely with Deposit Operations to assist customers with Online Banking and Bill Pay questions or problems
Originates wire transfer for customers as needed
Handle specific customer paperwork on request
Performs other task request by Banking Center Manager as they relate to the bank and its functions
Ensures on-going product knowledge training and self-development
Back up Teller line main functions on a case-by-case basis
Lead Duties:
Support CSRs with training, updates, product and system knowledge
Go to person for complex customer needs
Assist with CSR staffing for your branch and other branches when needed
Managing time and attendance for CSRs in your location, in some locations this may include backup to the Head Teller and their position; may also include other branches where assistance is needed
Be prepared to train other CSR's and backup CSR's when requested by management
Be available to partner with the Retail Operations Manager and Officer for special projects, product development, and other tasks which require your support
Performs other duties as assigned
REQUIRED EDUCATION, EXPERIENCE AND SKILLS
High School Diploma or GED required. Bachelor's degree preferred.
CSR experience for minimum of 5 years.
Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees
Excellent Organizational and Time Management Skills
Computer Literacy
General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred.
POSITION SPECIFIC COMPETENCIES:
Professionalism- Represents the company with the highest standards of professionalism. Exceptional in terms of honesty, integrity, confidentiality, deportment, and dress.
Productivity- Consistently produces a very high volume of work. Use company time and resources extremely optimally and meets schedules and deadlines.
Attendance- The number of absences [excluding vacation and legally required leave] regardless of reason. Also includes the number of times tardy for work or returning from lunches and breaks
Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Requires extensive contact with the public.
Requires travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training is required.
Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs.
Position requires standing, stooping, kneeling, squatting and sitting. Must have ability to sit and/or stand for long periods of time.
Receiving currency from all sources causes environment to be slightly unclean.
Must have the ability to handle stressful situations when dealing with upset customers.
Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone.
Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity.
EQUIPMENT USED
Computer, telephone, fax machine, scanner, copier, printer
SUPERVISORY REQUIREMENTS: Directly responsible for managing CSR's at assigned location.
The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions.
This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.
Customer Service Manager (Ne)
Customer service manager job in Leesburg, GA
Our Company
All Ways Caring HomeCare
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Additional Job Information
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Retention and referral bonuses. Work with your friends
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Salary Range USD $18.15 / Hour
Auto-ApplyCustomer Account Manager
Customer service manager job in Warner Robins, GA
At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today!
Reporting:
Reports directly to the General Manager
Primary Responsibilities:
- Manage the collections process
- Counsel customers to gain timely lease/merchandise renewals
- Confirm customer identification, collect money and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements
- Monitor customer payment history and habits and make recommendations to support the customer to ownership
- Maintain customer contact over the phone and through home visits
- Update customer information and maintain accuracy
- Achieve monthly account goals
- Review and close lease agreements with customers
- Act as a key holder as necessary
- Facilitate returns in collaboration with General Manager
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
Qualifications/Requirements:
- High energy, competitive leader
- Two years of retail, restaurant, or related management experience
- Two years of college or military preferred
- Ability to relocated desired
- Excellent interpersonal relationship skills for daily customer contact
- Strong telephone manners
- Neatly groomed, professional appearance
- Valid driver's license
- Strong technical skills or working knowledge of electronic products
- Routinely lifting, loading, and "dollying" merchandise 50-300 pounds
- Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing
We Offer:
- Extensive Training Programs and Excellent Potential for Upward Mobility
- 5 day work week with ALL Sundays off!
- Hourly wage + Bonus & Commission opportunities
- Medical, Dental, Vision, & Life Insurance benefits
- Matched 401K plan after 1 year
- Paid Time Off
- Paid Holidays
- Employee Purchase Discounts
- Referral Program
Auto-ApplyCustomer Account Manager
Customer service manager job in Warner Robins, GA
At Aaron's, relationships with our customers are about FIRST names. Our goal is to bring our customer one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron's! Come see why the difference is personal at Aaron's, connect with us today!
Reporting:
Reports directly to the General Manager
Primary Responsibilities:
- Manage the collections process
- Counsel customers to gain timely lease/merchandise renewals
- Confirm customer identification, collect money and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements
- Monitor customer payment history and habits and make recommendations to support the customer to ownership
- Maintain customer contact over the phone and through home visits
- Update customer information and maintain accuracy
- Achieve monthly account goals
- Review and close lease agreements with customers
- Act as a key holder as necessary
- Facilitate returns in collaboration with General Manager
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
Qualifications/Requirements:
- High energy, competitive leader
- Two years of retail, restaurant, or related management experience
- Two years of college or military preferred
- Ability to relocated desired
- Excellent interpersonal relationship skills for daily customer contact
- Strong telephone manners
- Neatly groomed, professional appearance
- Valid driver's license
- Strong technical skills or working knowledge of electronic products
- Routinely lifting, loading, and "dollying" merchandise 50-300 pounds
- Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing
We Offer:
- Extensive Training Programs and Excellent Potential for Upward Mobility
- 5 day work week with ALL Sundays off!
- Hourly wage + Bonus & Commission opportunities
- Medical, Dental, Vision, & Life Insurance benefits
- Matched 401K plan after 1 year
- Paid Time Off
- Paid Holidays
- Employee Purchase Discounts
- Referral Program
Auto-ApplyCustomer Experience Manager
Customer service manager job in Warner Robins, GA
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
High School Graduate or equivalent.
College experience preferred.
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has ***************** email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Auto-ApplyService Manager
Customer service manager job in Centerville, GA
In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed effectively. In other words, you will be key in creating legendary experiences for guests.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office.
Weekly Pay
Bonus Program*
Free Shift Meals & Meal Discounts*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
Preferably, you have 2 years of restaurant or bar management experience.
You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations.
You have a passion for training and developing your team.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
Auto-ApplyRetail Customer Service Supervisor
Customer service manager job in Albany, GA
PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
* Paid Weekly
* Health & Wellness Benefits
* 401k Plan with company match
* Paid Time off for full-time associates
* Associate discounts
* Tuition Assistance
* Career pathing
* Development opportunities
Job Summary
PetSmart's Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
* Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
* Validates completion of assigned operational messages and engagement video compliance.
* Supports the various Services businesses as needed when the Experience Leader is not available
* Delegate and validate completion of daily tasks.
* Leads and directs associates when acting as the Leader on Duty
* Address and administer associate complaints and grievances.
* Recognizes and celebrates associates driving overall associate engagement.
Brand Integrity and Overall Store Experience:
* Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
* Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
* Responsible for live pet sales and pet adoptions.
* Supports with monthly live cycle counts, addresses discrepancies.
* Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
* Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
* Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
* Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
* Ensures a safe environment for our associates, pets, and pet parents.
* Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
* Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
* Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
* Assists and works in other departments as required. Other duties may be assigned.
* Follows all company policies and procedures.
Qualifications
* 2+ years of retail experience in a customer-focused environment.
* Leadership experience preferred.
* Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
* Proficiency in computer applications.
* Strong written and verbal communication skills.
* Ability to react under pressure and maintain composure.
* Strong organizational skills and attention to detail.
Supervisory responsibility
* No direct reports, however, are expected to guide and support the development of other associates.
* Provides feedback on associate performance to direct supervisor.
* Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.
Essential physical demands and work environment
* Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
* While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at *********************************
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
Auto-ApplyCustomer Service / Call Center
Customer service manager job in Warner Robins, GA
Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?
Do you enjoy customer service and collaborating with your team to make a real difference?
Five Star Chrysler Dodge Jeep Ram Warner Robins is hiring a Customer Service / Call Center Representative
No Cold Calls!!
No Sales Calls!!
Must provide great customer service
Hourly plus Monthly Bonuses
Full Time with Excellent Benefits
Responsibilities and Qualifications:
Answer inbound calls from our own service customers and Set Appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Follow up with customers as needed to reset any missed appointments
Participate in team and process training sessions - keeping positive relationships with teammates, sales teams and dealership management.
Utilize our computer tracking system daily.
Previous Customer Service experience a plus!
Excellent computer skills a must
Valid Driver's License required
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Life Insurance
Short & Long Term Disability
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Discounts on products and services
We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyAdvancement Services & Operations Manager
Customer service manager job in Americus, GA
About Us Georgia Southwestern State University is a state university serving a diverse population of students, offering a range of strong undergraduate and graduate programs in a vibrant learning environment. The University is a collegial community that values collaboration and community engagement with an emphasis on faculty, staff, and student interactions. An active student body and state-of-the-art amenities enhance the learning experience on a visually appealing campus located in historic Americus, Georgia.
Georgia Southwestern State University aspires to be an engaged, progressive, and inclusive university that serves as a vibrant center of learning, culture, and economic development for Southwest Georgia and beyond.
Job Summary
This position provides management support for a variety of Foundation functions, including gift receipting and reporting.
Responsibilities
* Processes donor gifts. (25%)
* Processes receipts and donor acknowledgements to include gift entry, gift posting, and recording and updating donor information.
* Merges receipts, acknowledgements, and other communications and reports using specified software.
* Coordinates with accounting staff regarding gift entry, gift posting, fund creation, gift restrictions, and audit reporting.
* Ensures compliance with fundraising policies, goals and procedures.
* Researches information and prepares reports. (25%)
* Extract information for computerized database to meet the research and reporting needs of the Executive Director and other staff.
* Produces donor activity reports.
* Completes surveys.
* Prepares annual VSE report.
* Coordinates the preparation and mailing of annual donor reports.
* Prepares the Annual Foundation Report.
* Provides support to the Executive Director. (20%)
* Schedules appointments.
* Maintains files and records.
* Prepares correspondence.
* Manages preparations for meetings and events. (20%)
* Creates and manages advancement calendar of events and activities.
* Arranges board and committee meetings to including preparing agendas and taking minutes.
* Communicates with board members regarding upcoming events and activities.
* Coordinates fall post-meeting dinners and other gatherings.
* Coordinates Scholarship Thank You Day events.
* Performs a variety of related duties. (10%)
Required Qualifications
Educational Requirements
Associates degree required. Bachelor's degree preferred.
Required Experience
More than three years of related experience required.
Knowledge, Skills, & Abilities
* Knowledge of rules and regulations governing the processing of gifts.
* Knowledge of data analysis and reporting principles.
* Knowledge of modern office principles and practices.
* Knowledge of event and meeting coordination principles.
* Skill in the operation of computers and job-related software programs.
* Skill in decision making and problem solving.
* Skill in interpersonal relations and in dealing with the public.
* Skill in oral and written communication.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at ************ or by email at **********.
For technical support, please call the USG Service Desk at ************ or ***************.
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at **************************************************************************
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at ************************************************
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
Easy ApplyCustomer Experience Manager
Customer service manager job in Warner Robins, GA
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities:
* 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
* 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
* 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
* 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
Direct Manager/Direct Reports:
* This Position typically reports to Store Manager
* This Position has 0 Direct Reports
Travel Requirements:
* No travel required.
Physical Requirements:
* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
Preferred Qualifications:
* None
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* None
Minimum Years of Work Experience:
* 1
Preferred Years of Work Experience:
* None
Minimum Leadership Experience:
* None
Preferred Leadership Experience:
* None
Certifications:
* None
Competencies:
* Action Oriented
* Directs Work
* Builds Effective Teams
* Drives Engagement
Branch Service Supervisor or Senior - NW Albany **$1,500 Sign On Bonus**
Customer service manager job in Albany, GA
$1,500 Sign On Bonus Supervises and coordinates the day-to-day activities of the Personal Banker line for one or more bank branches. Manages Personal Banker schedules and branch schedules ensuring continuous coverage of PB functions established schedules for their direct reports. Ensures Personal Banker compliance with bank policies, procedures, regulations and operational guidelines. Works closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services. Leads the Personal Banker line in cross-selling, referrals and new business efforts in support of branch referral goals. Has a dotted-line reporting relationship to the Regional Operations Manager and accountable for proper compliance with branch operations. May serve as a mentor to less experienced Branch Operations Supervisors, supervise float team members, or manage special projects as requested. Serves as back-up to Relationship Banker as needed. Note: In Nexus/Novus branches, this position does not directly supervise Personal Bankers but will provide operational oversight to team members and work closely with the Retail Market Manager on leadership of the team.
Job Duties and Responsibilities
* Supervises and organizes daily operations of the Transaction line, manages zone scheduling, and oversees staffing to maintain adequate coverage for Personal Bankers and branch activities. Additionally, the position entails serving as a resource for Personal Bankers, offering guidance on intricate transactions, and reviewing/approving overrides when necessary.
* Supports Personal Bankers in creating positive customer interactions through proactive greetings and outstanding personalized service, while ensuring accurate and efficient execution of customer transactions.
* Responsible for lobby leadership by offering essential coaching, and facilitating seamless customer transfers are key components that embody, uphold, and take ownership of the Branch Transformation expectations. These actions ensure optimal service delivery and create a warm and welcoming environment for our customers.
* Oversees team member coaching, development, and performance while effectively communicating updates on bank policies, procedures, and products. Ensures Personal Bankers receive proper training, adhere to compliance standards, and possess a thorough understanding of bank regulations, policies, products and services.
* Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Completes compliance and other assigned training on time.
* Remains up-to-date, and ensures Personal Bankers remain up-to-date, regarding branch security policies and procedures. Assists with branch open and close procedures. Maintains alarm codes, alarm function, cameras, cash controls and other open and close activities.
* Supervises and educates team members on conducting the quarterly Branch Management Operations checklist, ensuring thorough discussion, review, and completion in alignment with policies, procedures, and standards. Addresses areas that need improvement with individual or through a branch action plan. Works closely with branch and operations management to ensure the branch operational integrity. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and referral activities.
* Assists customers with inquiries and provides issue resolution in a professional and composed manner. Escalates issues to branch management as required. Ensures each customer is thanked for their business and is treated as a valued Synovus customer.
* Listens carefully to customers to understand their financial priorities, promoting the bank's products and services and referring customers to bank partners in support of individual and branch referral goals. Serves as Relationship Banker as needed.
* Drives referral performance on the Personal Banker line ensuring Personal Bankers achieve performance and referral goals. Models sales activity for Personal Bankers by consistently meeting or exceeding referral goals. Tracks all referral activity using the Sales Management system.
* Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Champions products as assigned and shares specific product information and sales tips. Performs proactive outreach to customers and prospects during sales campaigns and promotions.
* Maintains established levels of cash in the vault and determines items that need to be ordered and/or shipped. Supplies and verifies cash to and from customers, Personal Bankers, and other branches. Prepares, verifies and ships coin and currency to corporate customers and the Federal Reserve Bank. Maintains daily log of shipments to and from the branches and prepares monthly currency transactions report.
* Serves as the Personal Banker Insight Branch Administrator including updating user profiles, assigning authority, and performing other Personal Banker Insight Administration tasks as required.
* Serves as branch leader regarding customer satisfaction surveys. Monitors branch trend reporting and partners with other branch leadership to address service concerns resulting from these trends.
* Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Effectively communicates with leadership and coworkers to promote a positive and collaborative team environment.
* Leads branch team in absence of Retail Market Manager or Lead Relationship Banker.
* Proactively engages with the Regional Operations Manager. Communicates operational policy/procedure changes or reminders through in person meetings or emails. Accountable for implementation of operational procedures and branch tasks.
* Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.
* Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
* Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education:
* High school diploma or equivalent.
Minimum Experience:
* Two (2) years of Personal Banker experience;
* OR One (1) year of experience as a Personal Banker Supervisor or as a Branch Manager with Personal Banker duties;
* OR Two (2) years of supervisory experience that includes one year of Personal Banker experience;
* OR a Bachelor's degree and one (1) year of Personal Banker experience.
Required Knowledge, Skills, & Abilities:
* Knowledge of bank branch operational functions, systems, policies and procedures
* Understanding and knowledge of bank compliance rules and regulations
* Strong interpersonal and customer service skills with ability to quickly establish rapport with customers
* Strong listening skills and a positive communicator
* Account reconciliation skills
* Careful attention to detail with ability to manage time and multi-task
* Proficiency using Microsoft Office software products.
Preferred Knowledge, Skills, & Abilities:
* Bachelor's degree
#LI-DG1
#LI-Oniste
Service Supervisor
Customer service manager job in Warner Robins, GA
Requirements
Education, Training, and Experience:
Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required.
Abilities and Aptitudes:
Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Specific Skills:
Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps.
Length of Training Curve:
Three to six months.
Output:
Position is evaluated by ability to:
Complete service orders in a timely fashion.
Control maintenance costs.
Supervise outside contractors and other maintenance personnel.
Maintain positive relations with community residents and other Associates.
Supervision:
Position is supervised by the Community Manager who assesses and evaluates performance.
Sr Manager Customer Service and Supply
Customer service manager job in Albany, GA
**Requisition ID:** 36636 **Cheers to creating an incredible tomorrow!** At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we're on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.
We seek, value and respect everyone's unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other's successes.
Here's to crafting careers and creating new legacies.
**Crafted Highlights** **:**
In the role **of Sr. Manager Customer Service & Supply** working in **Albany, Georgia** you will be part of the Customer Service Supply Chain/Warehouse Team in Brewery Operations. You will be responsible for providing leadership and for optimizing results in all areas of customer service and supply including warehousing, distribution, transportation, production services, and scheduling.
You will lead customer service departmental operations, towards the vision of a high-performance team culture and drive change management initiatives to continually improve both plant and process operations to meet World Class Operations Standards. You will contribute to the operations manager group on site developing short term tactics and contributing to the brewery strategy over a 5-year time horizon _._
This position reports to the **Director of WCSC & Operations** and works closely with the brewery leadership team, unit managers, production supervisors, skilled trades and brewery workers.
**What You'll Be Brewing** **_:_**
+ Most importantly, you will lead a team of 3 direct reports and 20+ indirect reports, and support their growth and development through career discussions and consistent one on one conversations
+ Leads and is responsible for production scheduling, financial and operational performance, inventory and material management, asset care and reliability, and project engineering for customer service and supply
+ Ensures high quality products are warehoused and shipped cost effectively through maximizing operational efficiency and reliability
+ Leads and supports brewery safety, sustainability, and environmental initiatives.
+ Develops local strategies and tactics in alignment with the brewery and integrated supply chain strategic plan.
+ Is key interface with distributors and field sales to ensure that brewery quality and service levels are exceeding distributor needs in collaboration with corporate customer service. Represents the brewery to our distributors and trade customers
+ Collaborates and coordinates with external and internal customers to ensure optimal customer service.
+ Acts as the functional business owner for projects that impact the area of responsibility.
**The Other Qualifications:**
+ You are an authentic leader. You value and respect differences and believe inclusion and belonging is the key to collaboration and a winning team culture
+ You will have a bachelor's degree in business, engineering, supply chain or another technical field. We prefer you have a master's degree.
+ You will have a minimum of 8 years' experience in progressive roles in a manufacturing environment, with minimum of 2 years' previous experience managing exempt level employees.
+ We prefer your previous experience to be managing warehouse/supply chain operations in a manufacturing environment.
+ Possess a proven track record of achievement across a balanced scorecard in a high-speed, high-volume manufacturing environment
+ We prefer prior experience driving results utilizing Lean methodologies and tools.
+ You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities
+ You build relationships and collaborate to get to the desired outcome
+ You take accountability for results - acting with **integrity and honoring commitments**
+ You have a thirst for learning - you are always looking for ways to learn and help one another grow
+ You exhibit our core values
**Work Perks that You Need to Know About:**
+ We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
+ We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
+ Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
+ Ability to grow and develop your career centered around our First Choice Learning opportunities
+ Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
+ On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!
+ Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail ******************** .
**Pay and Benefits:**
At Molson Coors, we're committed to paying people fairly and equitably for the work they do.
**Job Posting Total Rewards Offerings** : **$110,800.00** **-** **$145,400.00** (posting salary range) + **20** **%** target short term incentive + target long term incentive + **$23,000** on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days).
The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.
Customer Service Manager
Customer service manager job in Eastman, GA
Job Description
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Customer Service Manager (Ne)
Customer service manager job in Eastman, GA
Our Company
All Ways Caring HomeCare
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn.
Additional Job Information
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Retention and referral bonuses. Work with your friends
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
Salary Range USD $17.10 / Hour
Auto-ApplyCustomer Experience Manager
Customer service manager job in Warner Robins, GA
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
**Key Responsibilities:**
+ 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
+ 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
+ 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
+ 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
**Direct Manager/Direct Reports:**
+ This Position typically reports to Store Manager
+ This Position has 0 Direct Reports
**Travel Requirements:**
+ No travel required.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ None
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ None
**Minimum Years of Work Experience:**
+ 1
**Preferred Years of Work Experience:**
+ None
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Action Oriented
+ Directs Work
+ Builds Effective Teams
+ Drives Engagement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00