Customer service manager jobs in Draper, UT

I am currently working with an established regional provider of industrial and specialty gases that supports a broad range of commercial and technical industries. They are currently looking to add a Plant Manager to their team near Salt Lake City, UT. This company cannot sponsor at this time. The key experience you need is; Min 3 years of plant management experience Experience with industrial gases Experience focusing on production metrics and the ability to meet facility requirements. Gas filling experience (BONUS) Bachelors degree (BONUS) They are offering; Up to $120k base depending upon experience Excellent progression opportunities Please reach out to ********************** if you or someone you know would be interested in this opportunity.

**This is a manufacturing environment and an on-site role** Compensation Target: -175-190K base -55-65K cash bonus annually Keys to the role: - Metal Fabrication or machining experience preferred (Castings or casting repair experience is ideal) - 3+ years of prior plant responsibility (management or operations) - Lean Experience Position Summary: The Plant Manager leads the Operations team, overseeing manufacturing, production control, facilities, and equipment for metal castings production and repair. They drive strategies to meet daily, monthly, and annual performance goals while implementing Continuous Improvement for long-term success. Required Skills: Strong analytical, problem-solving, and process improvement skills. Knowledge of metal castings quality standards. Expertise in production planning and Lean methodologies. Ability to meet Safety, Quality, Delivery, Inventory, and Cost metrics. Adaptable to changing priorities with strong multitasking skills. Proficient in spreadsheets, financial, and production tracking tools. Proven leadership in fast-paced manufacturing settings. Desired Skills: Self-motivated, collaborative team player. Experience with metal castings processes. Knowledge of budgeting, Six Sigma, and Statistical Process Control. Strong communication and leadership skills. Proven project management and program execution skills. Leadership in metal castings or related industries. Experience & Education: Bachelor's degree in business or engineering; MS/MBA preferred. 7+ years of manufacturing leadership experience..

E‑Commerce Site Operations Manager HydroJug • Ogden, UT • Full‑Time HydroJug makes hydration an experience-with chic, reusable bottles crafted for active, eco-conscious lifestyles. As a quickly expanding DTC brand, we marry conversion-focused analytics with engaging UX, sustainable design, and a collaborative team. If mission-led growth and customer-first innovation energize you, HydroJug is where your impact shows daily. What You'll Do Take full ownership of TheHydroJug.com, Wholesale.thehydrojug.com, ACTAwear.com, and all future sites: steer UX, AOV, conversion rates, subscriptions, and retention. Audit user funnels via GA4, Shopify analytics, session recordings; pinpoint friction and growth opportunities. Lead A/B tests across site pages, product bundles, checkout flow, promo mechanics and subscription funnels. Manage site roadmap and partner with Dev, Creative, Marketing, and Customer Success on new features. Build performance-driven landing pages optimized by cohort, campaign, or channel. Implement and refine tracking systems-dashboards, data pipelines-for clear metric visibility. Test upsell strategies: discount offers, referral paths, product bundles. Manage all website launches, from creation to execution to post-mortems. Coordinate with affiliate, CRO, and personalization platforms to link campaigns to revenue. What We're Looking For 5+ years in ecommerce, CRO, UX, site operations, or optimization roles in a DTC setting. Strong Shopify skillset-theme customization, checkout/app integrations, subscriptions. Demonstrated ability to boost brand performance through data-led UX & experimentation. Quantitative mindset-fluent in KPI analysis, segmentation, and A/B testing frameworks. Strong communicator capable of aligning stakeholders and telling the “so what” behind data. Highly collaborative, agile, and proactive-deliver excellence in a fast-paced environment. Bonus: Experience with CRO tools and other tools like CrazyEgg, Elevar, Impact, Redpoints, and others. Why You'll Love Working With Us Impact at scale: Influence site evolution and customer experience day one. Holistic benefits: Medical, dental, vision, PTO, holidays, and professional development. Product perks: Generous discounts on all HydroJug gear. Join a mission-driven, diverse team-HydroJug is proudly an Equal Opportunity Employer. How to Apply Send us your resume and a short note to *********************** explaining why you're a good fit for the job.

Job Description About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement. Key Responsibilities: Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention. Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment. Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues. Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs). Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization. Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience. Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions. Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction. Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues. Qualifications: Bachelor's degree in business, marketing, or a related field (or equivalent experience). 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations. Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment. Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools. Experience leading digital transformation initiatives and leveraging technology to improve customer support operations. Excellent communication, interpersonal, and problem-solving skills. Ability to think strategically, analyze data, and make data-driven decisions. Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams. A passion for customer service and a commitment to delivering exceptional customer experiences. Comfortable challenging the status quo and driving innovation in customer support practices. Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration. Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives. #ZR Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society. Job Posted by ApplicantPro

At Neighbor, our vision is to bring communities together by solving our neighbors' biggest challenges. We're building the largest hyper-local marketplace the world has seen. We've raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we're just getting started! To learn more, here is what one of our investors wrote after leading Neighbor's Series A. We are searching for a Customer Success Manager to help continue building out our post-sale account management function and process. You'll be responsible for onboarding, managing, and expanding our commercial supply partnerships, comprised of parking operators and national real estate portfolios - including some of the largest REITs in the country. You will explore innovative ways to identify and optimize partnerships to maximize revenue and partner engagement and satisfaction. Our ideal candidate is someone who thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience. This role will work closely with Sales, Customer Support, Product, Marketing, and Engineering. What You'll Do Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response time to inbound messages and renter requests. Increase number of properties listed with Neighbor for commercial supply partners. Maximize total number of Neighbor properties earning revenue for each commercial partnership. Build out customer success processes to optimize for partner satisfaction and revenue generation. Act as a thought leader in defining success criteria and understand business needs of commercial partners in an ever-changing business environment. Assist with the definition and design of tools, standard operating procedures and processes. Onboard new commercial supply partners including initial and regular check-ins with partners. Synthesize commercial partner feedback to recommend product improvements. Act as a strategic and influential partner for your commercial supply partners, proactively seeking out new opportunities within their portfolio. Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners. Qualifications Demonstrated success identifying business opportunities for clients and increasing partner engagement and utilization of company products. Excellent verbal and written communication. Uses data analysis, reporting, and forecasting to guide business decisions. Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Experience in commercial real estate a plus, especially familiarity with large REITs and parking operators. Experience using analytical, account management, and productivity tools including Domo, HubSpot, and Google Suite. High level of comfort working in a startup environment: fast-paced, ambiguous, and a roll-up-your-sleeves attitude to solving tough problems. Place a high value on social and human relationships, including the desire to relocate to and work from our Lehi, UT HQ. Benefits Generous Stock options Medical, dental, and vision insurance Generous PTO 11 paid company holidays Hybrid work model - WFH every Monday 401(k) plan Infant care leave On-site gym/showers open 24/7 About Neighbor: Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At CenterCal Properties, our mission is to create world class retail and mixed-use environments that uplift communities. We stand as a beacon of innovation, quality, and inclusivity. Exciting opportunity to work in Farmington, UT! In addition to a competitive compensation package, CenterCal offers a comprehensive benefits package and company culture that offers flexibility, is collaborative, family-oriented and focused on the health and well-being of its strongest asset - all employees! Medical, dental, vision, short-term disability, long-term disability and a group term life benefit. 401k plan - Under the Company's current benefits package, eligible employees can begin participating after 90 days of employment. Financial advisement services through the company's 401k advisor. Unlimited PTO Plan Company paid holidays - all Federal holidays plus Juneteenth and the day after Thanksgiving and Christmas Eve. Two paid community service days - one individual volunteer day and one company-sponsored. Flexible spending accounts and more! Position Summary: Responsible for providing the overall strategic property management direction for Station Park and other area properties as assigned in accordance with CenterCal Properties' policies and standards. This includes but is not limited to financial performance and reporting, marketing, ancillary income, office and retail property management, special events, security, and parking; develops and sustains strong relationships with tenants, vendors, and other key partners; and performs other duties as assigned. This role is a key contributor to the total asset value creation working in partnership with Asset/Property Management, Marketing, Development, Leasing, Tenant Coordination, and other internal teams as well as investors and/or joint venture partners. We are seeking someone who embodies our values of Kind, Scrappy, Uplift Communities, Creative Persistence, Curiously Open Minded, Magical Places, and Build Great Teams. Responsibilities: Lead and supervise on-site staff, including the Property Management Assistant, Marketing Manager, Operations Manager, and Maintenance Team. Build and maintain strong relationships with CenterCal's investors and/or joint venture partners. Manage overall property profitability by maximizing tenant sales and practicing effective financial oversight. Oversee all third-party contractors, including contract administration, site walk-throughs, meetings, and work orders. Prepare the annual operating budget and monthly financial forecasts. Partner with specialty leasing and business development teams to ensure achievement of all ancillary revenue goals. Collaborate with the marketing team on development and execution of the annual marketing plan and budget. Work with the Leasing team on lease administration, including preparing commencement date memorandums, issuing open/close notices, and interpreting and enforcing lease provisions to ensure tenant compliance. Control expenses by negotiating contracts, approving expenditures, and reviewing monthly P&L statements. Maintain proactive communication with tenants by meeting regularly in group and one-on-one settings to address concerns, enforce lease obligations, and prepare amendments as needed. Oversee parking operations to resolve issues, improve customer perception, and meet operational goals. Conduct weekly property inspections and prepare reports to ensure the property is managed to ownership standards. Identify and address physical or operational needs and implement strategies to enhance the asset. Monitor tenant performance, identify underperforming or watch-list tenants, and recommend remerchandising to maintain asset competitiveness. Maintain annual accounts receivable at 0.05% of billing or below, initiating collection efforts, late notices, default notices, and legal action when required. Serve as liaison with key city officials and departments. Manage customer complaints and ensure a high standard of service. Participate actively in community organizations and local events. Oversee general office operations. Perform other duties as assigned. Job Specifications: Bachelor's degree preferred. 5-7 years' experience as a General Manager in the shopping center industry required. Demonstrated ability to lead, manage, motivate, and foster teamwork. Proficiency with all Microsoft Office applications. Creative thinker and problem solver. Ability to manage multiple projects simultaneously in a fast-paced environment. Ability to work evenings, weekends and holidays as scheduled; includes Participation in MOD (Manager on Duty) Program Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care. We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don't Have Healthcare Experience? We'll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩 ⚕️ Your Role as a TMS Technician As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient's care journey 🌱 What We're Looking For You don't need a medical degree - just a genuine love for helping people. We're seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable, growth-oriented, and receptive to feedback Wants to be part of something bigger than a job 💼 Why You'll Love Working at Serenity ✔ Fulfillment - Help people take back their lives ✔ Career growth - We promote from within as we expand nationwide ✔ Supportive culture - You'll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities 💡 About Serenity Healthcare We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today - Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: Adobe is a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction * Act as a dependable Customer contact, build a clear success plan, and ensure smooth communication. * Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap * Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve * Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and partner with the extended Adobe team to establish and complete "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem * Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in Software as a Service, Digital Marketing * Passion for driving customer success and measurable outcomes * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership * Strong consulting skills and proven results working as a trusted advisor to drive business value for clients. * Ability to prioritize, multi-task, and perform effectively under pressure * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space * Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners * Tried effectiveness at leading and facilitating executive meetings and workshops * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. Your primary focus will be nurturing existing relationships with customers and end users and cultivating new ones, ensuring a seamless customer experience and contributing significantly to our sales momentum. This is a hybrid position that requires two to three days on-site at our Lehi, UT office or Bethesda, MD headquarters. Responsibilities Partner with the appropriate sales teams to nurture strong customer relationships, ensuring a seamless and exceptional customer experience Maintain regular communication with key account representatives of multifamily customers, fostering strong relationships and identifying growth opportunities Develop a deep understanding of customers' current and future needs, identifying and presenting opportunities for customers to expand their use of Brivo products Execute proactive retention strategies to ensure long-term customer loyalty and satisfaction, such as conducting regular business reviews Lead project management for new account roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook Utilize Salesforce to track and analyze key performance indicators, providing actionable insights to management Acquire and maintain expertise in internal Brivo administrative processes, enabling swift resolution of customer issues and proactive problem-solving Qualifications 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably in the SaaS or multifamily industry Proven track record of achieving sales or revenue growth targets Ability to identify and capitalize on opportunities for collaboration and partnership with customers Customer-centric mindset with a proven ability to anticipate needs, resolve issues, and exceed expectations Exceptional verbal and written communication skills with a keen ability to engage and build rapport with customers Capable of working both independently and collaboratively within a team environment Proactive and innovative mindset with a passion for continuous improvement Working knowledge of Salesforce, Jira, Asana, or similar customer tracking and project management software is preferred The compensation package for this full-time position includes a base salary range of $60,000 - $70,000 annually. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

Job Description Why Revel? At Revel Media Group, we're redefining how businesses connect, captivate, and communicate through the power of digital signage. Every message matters, and every display, design, and interaction is an opportunity to create meaningful impact. Communication is at the heart of what we do, and our innovative approach ensures that businesses can reach their audiences in ways that are engaging, dynamic, and memorable. Who We Are Revel is a team built on creativity, collaboration, integrity, and impact. We are thinkers and doers who bring intention, curiosity, and bold ideas to every project. Our culture celebrates innovation, embraces challenges, and values every voice, because we know that true success comes from working together with purpose and alignment. We are guided by a clear Mission and Vision, leading with intention, creating environments where every message inspires action and every interaction drives connection. Your Path to Success At Revel, success is multi-dimensional: personal, professional, and financial. We empower you to take ownership of your growth. With clear career paths, leadership development, and personalized growth plans, we ensure that your goals are visible, actionable, and supported every step of the way. At Revel, your impact is visible, your growth is your investment, and your success aligns with our shared mission and vision. Together, we create a workplace where intention meets action, innovation drives results, and every individual has the opportunity to thrive. At the heart of Revel Media Group lies our driving force, encapsulated in the powerful word ACTION. This isn't just a concept, it's the essence of who we are and how we operate! At Revel Media Group, you'll join a team that's shaping customer experiences while building meaningful careers where passion, purpose, and principles guide every step of your growth. At Revel Media Group, we are transforming business communication through digital signage. We seek a strategic and execution-focused Director of Client Success to build our Client Success organization, ensuring an exceptional experience for our customers. As a hands-on leader, the Director will design the Client Success department, establishing the necessary people, processes, and technology for effective service. This role, classified at the Director level, involves defining client service tiers, developing onboarding programs, and setting success metrics to minimize churn and maximize satisfaction. The Director will oversee Revel's Client Success systems, guiding platform selection and optimizing workflows for client engagement. They will report to the Chief Revenue Officer (CRO) and initially manage a small team, expanding to three direct reports within 12 months. Based in Kaysville, UT, the position is expected to start in Q1 2026 and offers a competitive base salary with performance-based bonuses. The role requires up to 15% domestic travel for client meetings and collaboration with Sales, Support, Product, and key accounts. The role also includes on-call responsibilities as needed to address critical client escalations or product launches. Additionally, the Client Success Director must be available during peak periods, including client onboarding, major product deployments, and quarter-end reviews. Revel Media Group is a tobacco-free employer, and all new hires must submit to a drug and background check.

About Us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role Working on the Customer Success team you will be the primary contact for the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization. What you will be doing Retain existing customers, grow your portfolio, and drive adoption of the Kenect platform. Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems. Conduct weekly/monthly/quarterly follow ups, as appropriate, to assess the overall health of the account and identify successes and potential red flags. Have crucial conversations Maintain customer data i.e., contacts, account health, significant events, etc. in company supported CRM. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Skills & qualifications 2+ years of Customer Success experience in a SaaS or software company. Driven, self-motivated, enthusiastic and with a “get things done” attitude. Ability to manage a large portfolio of clients with amazing task and time management. A+ organization skills Results-driven mentality, with a bias for speed and action. Knowledge of Salesforce is a plus Our company values we hope you showcase Unwavering Customer Obsession See it, Solve it, Get it Done Build, Adapt, Win What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to ************************ so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace innovation Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 2024 Cultural Excellence 2024 Technology Industry 2023 Top Workplace Leadership 2023 Top Workplace Purpose & Values 2022 Top Workplace Employee Appreciation and Employee Well Being NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! Your opportunity for impact: NetDocuments is seeking a Onboarding Customer Success Manager. This role will support our customers, building long-term client retention through presenting product information, assisting the sales team with upselling and renewals, and addressing customer issues. The CSM will be responsible for onboarding new customers. This role will be reporting to the Senior Manager, Customer Success. What your contributions will be: Client Relationship Management Serve as the primary point of contact for a portfolio of legal industry clients Develop strategic relationships Act as a consultative advisor Gainsight Administration & Strategy Use Gainsight daily to monitor health scores, automate workflows, log activities, and manage proactive engagement and risk alerts for accounts with churn or low engagement risks. Adoption Ensure smooth product adoption tailored to legal workflows and compliance requirements. Retention & Expansion Manage renewals, identify upsell and cross-sell opportunities and drive account growth. Manage and identify churn for customers, creating action plans and working with other internal teams to rectify Voice of the Customer Advocate internally for client needs Provide feedback to improve product roadmap, user experience, and service delivery. Business Reviews & Insights Conduct regular business reviews (QBRs) to demonstrate ROI and adoption Align product usage with client goals and develop actionable insights using data-driven analysis from platforms like Salesforce, Splunk, and Power BI. Documentation & Enablement Maintain detailed records of client interactions, milestones, and sentiment using Gainsight Timeline and CTAs Lead enablement and adoption efforts for legal teams transitioning to for existing and new product sets Legal Industry Expertise Understand and address the unique challenges, regulatory requirements, and compliance nuances of legal clients, offering tailored solutions and best practices. Required Education and Experience: Bachelor's degree in Business discipline or equivalent years' experience 4+ years in software technology in account management, marketing, customer success, training/consulting services, or project management with a SaaS company. Preferred Experience : Legal industry experience preferred Gainsight and Salesforce Benefits 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for wellness Access to LinkedIn Learning with monthly dedicated time to explore Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 base plus 20% variable bonus. The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations #LI-HYBRID #LI-REMOTE Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

Description: The Customer Service Manager (CSM) plays a critical leadership role within the market's Customer Service Team, overseeing daily operations while driving performance and service excellence. This position requires a highly motivated and results-driven individual with exceptional management and leadership skills, capable of inspiring and holding the team accountable to high standards. The ideal candidate will bring a proven track record in project management, process improvement, and procedure development, demonstrating the ability to proactively identify opportunities, implement solutions, and ensure operational consistency. The CSM is responsible for coaching, mentoring, and developing team members, setting measurable service goals, and fostering a customer-centric culture. Key responsibilities include managing branch operations, leading new employee onboarding, evaluating training needs, and instilling accountability throughout the team. The CSM must lead by example, uphold compliance with all regulatory requirements and Bank policies, and collaborate effectively with production and support teams to enhance the overall customer experience. Requirements: Essential Duties & Responsibilities Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards. Hire quality customer centric team member that fits Bank's job description expectations. Have a sense of urgency in planning, assigning, and coaching up to meet company goals; address complaints and resolving problems in a timely manner. Keep manager abreast of issues and if necessary, build appropriate timelines with commitments of correct performance behavior. Manage and lead day-to-day branch operations to ensure all aspects of compliance monitoring, and transaction reviews for wires, garnishments, cash balancing, large currency transactions and suspicious activity are completed timely. Proficient in understanding, executing, and training the requirements associated with opening complex and unique to simple business entity structured deposit accounts and treasury service products Foster a customer centric team by putting the customer needs first and ensuring policy, procedures and best practices are followed for a positive and exceptional customer service experience. Point of contact for branch facilities, including office supplies, key control, employee onboarding & offboarding, security training, alarm testing, branch currency & coin orders. Manage customer support for all deposit products and services; Be the point person for your team to troubleshoot and resolve issues; Dive deeper to understand root causes and resolve issues with the team as they arise. Utilize all applicable resources such as NB Help Desk, Fiserv ServicePoint, internal guides & procedures, and other available platforms. Review employee timecards, edit, correct, and approve each pay period; monitor employee leave time to insure it is being used according to company policy; conduct performance reviews; prepare disciplinary documentation when appropriate; Hire and interview new employees. Process exception items for NSF, stop payment, hold and non-post transactions in a timely manner and communicate to Operations Support team to ensure Bank does not take a loss due to untimely decisions. Ensure all branch certifications are completed within the assigned timeframes. Adhering to the Bank's policies and supporting Management decisions and goals in a positive, professional manner. Perform other duties as assigned. Required Qualifications Bachelor's degree in Finance, Business, or other related area; or 5-7 years equivalent work experience Exceptional oral and written communication and interpersonal skills consistent with requirements to be successful in coaching, mentoring, and building a customer-centric team Working knowledge of deposit and treasury products and services typically used by companies in the small-to-medium size (SME) business segment Effective leadership skills Effective written and verbal communication skills Strong problem-solving techniques Preferred Qualifications Ability to organize and prioritize tasks and projects at an individual level under a variety of conditions and constraints with minimal guidance Thorough knowledge of deposit services and other banking services Thorough knowledge of deposit policies and procedures, understanding of banking rules, regulations, laws and all policies and procedures including BSA and Patriot Act. Intermediate computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.

Job Description At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Customer Experience Knowledge Analyst will play a pivotal role in managing and optimizing Podium's internal and external knowledge content, ensuring accuracy, accessibility, and optimization for AI tools. Additionally, this role will directly own and manage content creation and training, ensuring frontline CX teams are equipped with the necessary product knowledge to excel in their roles. The CX Knowledge Analyst will be critical in ensuring that our teams have access to the information they need and that our customers receive the guidance necessary to maximize the value of Podium products. Responsibilities: Develop and maintain an accurate, accessible, and relevant internal and external multimedia knowledge base Create a management plan to ensure that content is regularly reviewed and updated Collaborate with cross-functional product teams and CX teams to create content, ensuring consistency and quality Work directly with AI agents to increase deflection capabilities and CX rep efficiency Define and enforce content standards, formatting, and templates Monitor customer feedback and usage analytics to continuously refine and enhance content effectiveness Work with CX leadership on developing training resources to support existing and new hire training Requirements: 1+ years of experience in knowledge management, project management, or enablement Exceptional project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment Excellent writing and editing skills, with a keen eye for detail and clarity Demonstrated ability to collaborate with multiple stakeholders Familiarity with customer support and success principles Experience with content management systems (CMS) and collaboration tools is a plus Experience with Salesforce Knowledge and video editing is a plus BENEFITS Open and transparent culture Life insurance, long and short-term disability coverage Paid parental leave Fertility benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the patient/family and serves as a direct representative of the provider/clinic providing care during the visit. Staff has regular interaction with the patient/family and has a fundamental role in the coordination of medical treatment. This position is not responsible for providing clinical patient care. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution. Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary. Evaluates job performance to ensure department job standards are being maintained. Resolves problems, provides support, and expedites service to other hospital departments. Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy. Maintains department records and prepares monthly reports. Monitors, orders and maintains stock of department supplies and equipment. Participates in hospital committees and meetings, as assigned. May assist in budget preparation. Performs additional duties of the department, as assigned. Knowledge / Skills / Abilities Ability to work flexible hours, including weekends and holidays. Ability to quickly learn new procedures and processes. Ability to prioritize and multi-task in a fast paced environment. Ability to develop relationships with patients, guests, and co-workers. Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected. Demonstrated organization, human relations, and effective communication skills. Qualifications QualificationsRequired Associate's degree in a related field, or the equivalency. Three years of experience in a related area. Qualifications (Preferred) Preferred One year of experience in a supervisory capacity. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may be required to use a 6 foot step ladder. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another. This position may be exposed to chemical hazards. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement. Key Responsibilities: * Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention. * Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment. * Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues. * Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs). * Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization. * Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience. * Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions. * Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction. * Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues. Qualifications: * Bachelor's degree in business, marketing, or a related field (or equivalent experience). * 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations. * Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment. * Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools. * Experience leading digital transformation initiatives and leveraging technology to improve customer support operations. * Excellent communication, interpersonal, and problem-solving skills. * Ability to think strategically, analyze data, and make data-driven decisions. * Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams. * A passion for customer service and a commitment to delivering exceptional customer experiences. * Comfortable challenging the status quo and driving innovation in customer support practices. * Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration. * Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives. #ZR Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.

Full-time Description The Customer Service Manager (CSM) plays a critical leadership role within the market's Customer Service Team, overseeing daily operations while driving performance and service excellence. This position requires a highly motivated and results-driven individual with exceptional management and leadership skills, capable of inspiring and holding the team accountable to high standards. The ideal candidate will bring a proven track record in project management, process improvement, and procedure development, demonstrating the ability to proactively identify opportunities, implement solutions, and ensure operational consistency. The CSM is responsible for coaching, mentoring, and developing team members, setting measurable service goals, and fostering a customer-centric culture. Key responsibilities include managing branch operations, leading new employee onboarding, evaluating training needs, and instilling accountability throughout the team. The CSM must lead by example, uphold compliance with all regulatory requirements and Bank policies, and collaborate effectively with production and support teams to enhance the overall customer experience. Requirements Essential Duties & Responsibilities Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards. Hire quality customer centric team member that fits Bank's job description expectations. Have a sense of urgency in planning, assigning, and coaching up to meet company goals; address complaints and resolving problems in a timely manner. Keep manager abreast of issues and if necessary, build appropriate timelines with commitments of correct performance behavior. Manage and lead day-to-day branch operations to ensure all aspects of compliance monitoring, and transaction reviews for wires, garnishments, cash balancing, large currency transactions and suspicious activity are completed timely. Proficient in understanding, executing, and training the requirements associated with opening complex and unique to simple business entity structured deposit accounts and treasury service products Foster a customer centric team by putting the customer needs first and ensuring policy, procedures and best practices are followed for a positive and exceptional customer service experience. Point of contact for branch facilities, including office supplies, key control, employee onboarding & offboarding, security training, alarm testing, branch currency & coin orders. Manage customer support for all deposit products and services; Be the point person for your team to troubleshoot and resolve issues; Dive deeper to understand root causes and resolve issues with the team as they arise. Utilize all applicable resources such as NB Help Desk, Fiserv ServicePoint, internal guides & procedures, and other available platforms. Review employee timecards, edit, correct, and approve each pay period; monitor employee leave time to insure it is being used according to company policy; conduct performance reviews; prepare disciplinary documentation when appropriate; Hire and interview new employees. Process exception items for NSF, stop payment, hold and non-post transactions in a timely manner and communicate to Operations Support team to ensure Bank does not take a loss due to untimely decisions. Ensure all branch certifications are completed within the assigned timeframes. Adhering to the Bank's policies and supporting Management decisions and goals in a positive, professional manner. Perform other duties as assigned. Required Qualifications Bachelor's degree in Finance, Business, or other related area; or 5-7 years equivalent work experience Exceptional oral and written communication and interpersonal skills consistent with requirements to be successful in coaching, mentoring, and building a customer-centric team Working knowledge of deposit and treasury products and services typically used by companies in the small-to-medium size (SME) business segment Effective leadership skills Effective written and verbal communication skills Strong problem-solving techniques Preferred Qualifications Ability to organize and prioritize tasks and projects at an individual level under a variety of conditions and constraints with minimal guidance Thorough knowledge of deposit services and other banking services Thorough knowledge of deposit policies and procedures, understanding of banking rules, regulations, laws and all policies and procedures including BSA and Patriot Act. Intermediate computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.