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  • Plant Manager

    Addison Group 4.6company rating

    Customer service manager job in Heath Springs, SC

    The Plant Manager will lead day-to-day manufacturing operations at the Heath Springs, SC facility, with responsibility for executing production plans, managing plant performance, and overseeing a large, multi-shift workforce in a high-mix, project-driven sign manufacturing environment. This role is focused on plant execution, workforce leadership, safety, quality, and throughput, while partnering closely with the Director of Operations and the corporate Project Management team to ensure clear, accurate, and timely communication regarding production capacity, schedule risks, and delivery timelines. Success in this role requires strong cross-functional collaboration to align manufacturing realities with customer expectations and deliver both high-quality products and reliable customer-facing updates. The Plant Manager will have direct oversight of approximately 175 employees across three shifts, leading supervisors and frontline manufacturing teams, and working in close coordination with corporate Operations and Project Management leadership. Key Responsibilities Lead all daily manufacturing operations including fabrication, welding, CNC, assembly, finishing, and shipping within a 24/7/365, three-shift environment. Execute production schedules and capacity plans established through centralized operations leadership, ensuring adherence to delivery commitments. Partner closely with the Project Management team to provide clear, accurate, and proactive updates on production status, capacity constraints, schedule risks, and projected delivery dates. Ensure internal production realities are communicated early and effectively so customer-facing teams can set and manage expectations with confidence. Maintain accountability for plant-level safety, quality, productivity, and labor performance. Lead, coach, and develop supervisors and shift leaders across all shifts to ensure consistent leadership presence and execution standards. Ensure finished products meet internal quality standards, engineering requirements, and customer specifications. Identify bottlenecks, inefficiencies, and capacity constraints within the plant and communicate impacts clearly to Operations and Project Management leadership. Support continuous improvement initiatives focused on throughput, scrap reduction, rework reduction, and cycle time improvement. Collaborate with Supply Chain, Engineering, and Quality teams to support production flow and resolve execution issues. Provide consistent, data-driven reporting on plant performance, risks, staffing needs, and improvement opportunities. Serve as the primary plant-level leader ensuring alignment between production execution and customer commitments. Qualifications Bachelor's degree in Engineering, Manufacturing, Operations, or a related field preferred; equivalent experience in sign manufacturing or metal fabrication will be strongly considered. 10+ years of production or plant management experience within sign manufacturing (required), including hands-on leadership across metal fabrication, welding, CNC, and engineered-to-order manufacturing environments. Proven experience leading large, multi-shift manufacturing teams in a 24/7 operating environment, with strong command of shop-floor execution, labor planning, and production control. Demonstrated ability to partner with centralized scheduling and forecasting functions while communicating clearly with customer-facing project teams on capacity, timelines, and execution risks. Strong continuous improvement mindset with experience driving productivity, quality, and throughput improvements in fast-paced manufacturing environments. Proven ability to lead through change, restore operational structure, and drive accountability across plant teams. Formal safety training or manufacturing leadership certifications are a plus. Compensation & Benefits Base Salary: $120,000 - $150,000 Bonus: 15% performance-based, tied to production capacity, schedule adherence, and delivery performance Schedule: Onsite daily Monday through Friday, 7 am - 4 pm ET with frequent schedule rotation to maintain oversight on 2nd and 3rd shift. Benefits Include: The role offers a competitive benefits package that includes paid time off, comprehensive medical, dental, and vision coverage, short-term and long-term disability insurance, a 401(k) plan with company match, and ongoing education, training, and professional development opportunities. Work Environment & Physical Requirements Primarily based within an active manufacturing facility, with routine presence in fabrication and welding areas. Requires frequent movement throughout the production floor, including extended periods of standing and walking. Periodic handling or movement of materials weighing up to approximately 25 pounds. Mandatory compliance with all safety protocols, including the use of appropriate personal protective equipment in designated production zones.
    $120k-150k yearly 1d ago
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  • On- Site Field Service Manager-

    Canon U.S.A., Inc. 4.6company rating

    Customer service manager job in West Columbia, SC

    Company Canon U.S.A., Inc. Requisition ID 33799 Category Field Service Type Full-Time Workstyle Full-Time On Site About the Role Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot? Canon USA, a pioneer in technology, solutions, and services, wants to hear from you. We're actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon's hardware and software technology-based solutions to keep our innovative customers moving forward. This role requires you to live within a reasonable commuting distance to West Columbia, SC so that you can adequately execute your job responsibilities. Your Impact We're looking for a true go-getter to oversee: - A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. - Selecting, hiring, training, and developing current and new technical representatives. - Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction. - The warehousing process as it relates to merchandise and inventory. - The development and education of the team as it relates to new technology in an evolving industry. About You: The Skills & Expertise You Bring Do you meet these requirements? - Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees. - Service management experience in the technology industry. - Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. - Strong communication skills including the desire to develop and lead a team. - Possess excellent time management skills. We are providing the anticipated base salary range for this role: $61.800-92,520 annually. This role is eligible for a transportation allowance. Company Overview About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else *Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon. #CUSA Workstyle Description Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Posting Tags #li-rb1 #pm19 Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
    $61.8k-92.5k yearly 1d ago
  • General Manager

    Firehouse Subs 3.9company rating

    Customer service manager job in Columbia, SC

    We are searching for our next great Firehouse Subs General Manager in Columbia, South Carolina! This position is fully accountable for the profitable operation of a Firehouse Subs Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety...and hiring the best! Join our team and you'll become part of a company that's consistently rated among the best in the field of fast casual restaurants. Benefits: We offer Medical, Dental, and Vision for our full-time employees 401K (after 1 year of full-time employment) Bonus Plan (Monthly and Yearly) Free Meals Paid Time Off (PTO) Additional Requirements: Able to work on your feet for up to 13 hours at a time Able to lift up to 50 lbs Open availability - ability to work weekends and some nights required Cash handling skills required Familiarity with Microsoft office required Top notch customer service skills Ability to lead and develop a strong team Requirements: Possess a positive attitude; be ready and willing to manage their team and serve customers, every day with a smile. Be able to hire, train and motivate a high-performance team. Understand and be able to manage food and labor costs. Understand a Profit and Loss Statement and operate restaurant at maximum profitability. 1+ years of management experience As the General Manager, you will: General Managers ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business. General Managers ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures. Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs "culture" of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision. Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth. Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner. Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly. Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule. Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities. Represent Firehouse Subs in a professional, positive manner at all times. Communicate effectively to the Area Manager/Owner any and all issues that may impact our business. Maintain restaurant equipment in full working order and communicates problems immediately to Area Manager/Owner. Any other duties assigned by the Area Manager/Owner.
    $28k-35k yearly est. 6d ago
  • Customer Experience Manager - Victoria's Secret - Columbiana Centre - Columbia, SC

    Victoria's Secret 4.1company rating

    Customer service manager job in Columbia, SC

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.90 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.9-29 hourly 9d ago
  • Customer Success Partner - 100% Commission | Columbia, SC (CSP-1086)

    Strickland Group LLC 3.7company rating

    Customer service manager job in Columbia, SC

    Job DescriptionAbout the Company The Strickland Group is a fast-growing, family-driven financial services organization built on integrity, vision, and long-term impact. Our mission is simple: serve people well and leave them better than we found them. We combine modern technology, AI-assisted systems, and real human connection to help families protect their future while creating meaningful career paths for our partners. Role Overview As a Customer Success Partner, you will work directly with individuals and families who have already requested information and support. Your role is to guide clients through a consultative process, ensure an exceptional experience, and help them make informed decisions that align with their long-term goals. No cold calling. No door knocking. You'll engage with warm inquiries using company-provided systems, training, and support. Responsibilities • Serve as a primary point of contact for assigned clients • Conduct virtual consultations via Zoom or phone • Educate clients on available solutions and next steps • Deliver a professional, relationship-based customer experience • Follow up with clients to ensure clarity and satisfaction • Utilize company CRM and systems to manage communication • Attend weekly virtual training and development sessions • Meet activity and performance benchmarks • Maintain compliance and licensing standards What We Offer • 100% commission-based compensation • Flexible remote schedule (part-time or full-time) • Warm client inquiries • Clear advancement and leadership pathways • Ongoing training and mentorship
    $56k-90k yearly est. 13d ago
  • Customer Service-Respiratory and Sleep

    Quipt Home Medical, Corp

    Customer service manager job in Lexington, SC

    Requirements Job Requirements Excellent organizational and time management skills Extreme attention to detail is required Must possess exceptional communication and customer service skills Strong Computer skills Team player who is able to multitask Professional appearance and positive attitude are essential! Able to pass a background check Work Experience: A minimum of 2 years in a healthcare environment preferred. Experience with insurance verification, patient intake and customer service preferred. Job Type: Full-time Required education: High school or equivalent Required experience: Customer Service: 1 year Healthcare: 2 years Respiratory/sleep background a plus, but not required.
    $35k-65k yearly est. 60d+ ago
  • Customs Operations Manager

    DHL (Deutsche Post

    Customer service manager job in Columbia, SC

    Job Title: Customs Operations Manager DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain through air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world's leading logistics provider, we operate in over 220 countries. For more information, visit our career site at DHL Careers. As the Customs Operations Manager, you will play a critical role in managing and coordinating customs clearance activities to ensure efficiency and cost-effectiveness. Key Responsibilities: * Oversee and streamline customs clearance activities, ensuring timely and compliant processing. * Train staff and implement policies and procedures that uphold our service standards. * Lead and develop a talented team, providing coaching and performance management. * Drive strategic initiatives for International Air and Ocean entries, focusing on performance and productivity. * Collaborate on policy development to enhance our customs operations. * Attend and present at customer QBRs/MBRs, both onsite and virtually, as needed. * Work with supervisors and team leads to ensure team capacities are adequate at all times to deliver the best brokerage service. * Ensure that any new customs rules and tariffs are communicated to teams and that knowledge is checked in a timely manner. * Maintain knowledge of PGAs and customs exceptions and develop strategies to address and resolve issues. What We're Looking For: * Extensive knowledge of importing regulations and customs brokerage practices. * Proven ability to create a vision for customs operations that balances compliance with customer and shareholder value. * Strong analytical and problem-solving skills. * Excellent communication skills, both verbal and written, as well as interpersonal skills. * Proficiency in computer applications, including spreadsheets and databases. * Demonstrated leadership experience in coaching and developing staff. * Financial acumen, including budgeting experience. * A BS/BA degree with 6 years of related experience, including 2 years in a supervisory role. * A Customs Brokerage License is required. * In-depth understanding of ACE and experience with US Customs regulations and PGAs. Pay Range: $84,675.00 - $112,900.00+ (Based on Experience) Benefits (All Non-Union Employees) * Compensation: Competitive base salary plus role dependent performance-based incentives. * 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. * Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. * Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. * Vision: Optional coverage for exams, frames, and contacts. * Dental: Optional coverage for preventive, basic, and major services. * Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2 ","title
    $84.7k-112.9k yearly 34d ago
  • Market Area Manager - Florence, SC

    Credit Acceptance 4.5company rating

    Customer service manager job in Columbia, SC

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $111,450 Base Salary + Uncapped Monthly Commission INDSAMP #LI-Remote #zip Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
    $20k-28k yearly est. 4d ago
  • Enterprise Customer Account Manager

    UKG 4.6company rating

    Customer service manager job in Columbia, SC

    **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $37k-57k yearly est. 38d ago
  • Dining Experience Manager - Full-Time

    Vitality Living

    Customer service manager job in Columbia, SC

    Join Our Team at Vitality Living as a Dining Experience Manager at our Columbia Community! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along! Dining Experience Manager Responsibilities: Greet residents, visitors, and team members courteously Interview, hire, train, and manager performance for dining staff Manage all aspects of table service ensuring resident preferences are accommodated and excellent service is provided to customers and guests Ensure all dining rooms, including the private dining room, are fully set at all times Perform other duties as assigned by Culinary Services Director Join us today if you meet the following requirements: High school diploma or GED, Culinary Certificate or Degree preferred 3-4 years of culinary and dining management experience Current ServSafe certification Current driver's license Ability to manage and counsel team dynamic, inventory, safety, cleanliness, budget and expenses Exceptional listening and communication skills to effectively convey information verbally and in writing Some of our benefits include: Medical, Dental, and Vision Insurance Generous PTO Plan Monthly and quarterly perfect attendance bonuses 401k Job Details: Full-Time Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.
    $35k-70k yearly est. 9d ago
  • Client Manager - US Large Market

    American Express 4.8company rating

    Customer service manager job in Columbia, SC

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616
    $89.3k-150.3k yearly 11d ago
  • Dining Experience Manager - Full-Time

    VSL Employee Co LLC 3.6company rating

    Customer service manager job in Columbia, SC

    Job Description Join Our Team at Vitality Living as a Dining Experience Manager at our Columbia Community! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along! Dining Experience Manager Responsibilities: Greet residents, visitors, and team members courteously Interview, hire, train, and manager performance for dining staff Manage all aspects of table service ensuring resident preferences are accommodated and excellent service is provided to customers and guests Ensure all dining rooms, including the private dining room, are fully set at all times Perform other duties as assigned by Culinary Services Director Join us today if you meet the following requirements: High school diploma or GED, Culinary Certificate or Degree preferred 3-4 years of culinary and dining management experience Current ServSafe certification Current driver's license Ability to manage and counsel team dynamic, inventory, safety, cleanliness, budget and expenses Exceptional listening and communication skills to effectively convey information verbally and in writing Some of our benefits include: Medical, Dental, and Vision Insurance Generous PTO Plan Monthly and quarterly perfect attendance bonuses 401k Job Details: Full-Time Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.
    $26k-48k yearly est. 11d ago
  • Retail Manager - Customer Experience Manager (Full Time)

    Michaels 4.2company rating

    Customer service manager job in Columbia, SC

    Store - COLUMBIA, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $24k-44k yearly est. Auto-Apply 6d ago
  • Kiosk Operator - Customer Service- Columbia

    Nucor 4.7company rating

    Customer service manager job in Columbia, SC

    Job Details Division: Advantage Metals Recycling LLC Other Available Locations: Kansas; Missouri Basic Job Functions: Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Buying of non-ferrous metals from the public, properly identifying material into the appropriate type or grade Ensure compliance with applicable state law and company policy while providing excellent customer service to the retail public Greet and assist retail customers in purchasing non-ferrous scrap metal creating a positive customer experience Accurately identify the various non-ferrous scrap materials and grade accordingly Understand the different pricing of materials Validate proper identification and paperwork from retail customers Conduct monthly retail inventory Identify non-conforming or unacceptable types of scrap material Follow and enforce all buying procedures and best practices to ensure compliance with local and state laws as well as Company policy Operate small material handling equipment as necessary to move materials for processing Clean and maintain work area All other tasks as assigned Minimum Qualifications: High school diploma or GED required Previous experience requiring customer service to public, vendors or internal contacts Strong written and verbal communication skills Excellent customer service skills and the ability to interact with customers and vendors Strong organizational skills with attention to details Ability to be flexible and display a positive attitude in a fast-paced environment Willing to work Monday to Friday and Saturdays as required Willing to work outside in all weather conditions Basic math and computer skills Must wear all necessary PPE while working or while in the yard. Follows company safety standards at all times Willing to learn, be adaptable and be self-motivated Preferences: Knowledge of scrap materials a plus. Previous Forklift experience helpful Detailed Selection Criteria: Complete work history is required to be considered for this position. Include the employer's name, dates of employment, job title and the detailed responsibilities for the position held. Any gap in work history must be reflected and include the dates. Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace
    $48k-66k yearly est. 60d+ ago
  • Service Operations Manager

    Spirax-Sarco Engineering Plc

    Customer service manager job in Blythewood, SC

    Here at Spirax Sarco we offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide. Service Operations Manager At Spirax-Sarco, we offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide. We're seeking a highly motivated Service Operations Manager to join our team to lead and develop top-tier service operations in a dynamic manufacturing setting. This position is remote, but consideration will be given to candidates located in Houston, TX, Chicago, IL, Blythewood, SC, Bethlehem, PA areas. Key Responsibilities * Manage all stages of service operations, from the first estimate to the last invoice, guaranteeing smooth scheduling, inventory oversight, supplier management, and financial procedures. * Perform all managerial and supervisory functions to develop and retain staff members. * Coordinate service activities, conduct Voice of the Customer (VOC) interviews, review orders, and support compliance with safety and qualification standards. * Improve service quality by continuously evaluating, developing benchmarks, and collaborating with sales teams, encouraging continuous enhancement and operational excellence. * Develop and implement strategies to improve efficiency and service delivery, ensuring strict adherence to industry standards. * Review and reconcile incoming orders, inquiries, order processing, invoicing, and follow-ups. * Manage service product inventory either on site or through consignment terms, expediting materials as needed. * Prepare and distribute ongoing sales reports, quote logs, GM, and weekly sales forecast reports. * Lead ongoing processes for the qualification of services delivered, ensuring they meet high standards of excellence and customer satisfaction. * Foster a culture of continuous improvement in all service processes, encouraging innovation and the adoption of guidelines. Requirements * Bachelor's degree in Engineering or equivalent experience. * At least 5-7 years with Services operations in the industrial sector. * Proven experience in managing comprehensive service operations within a manufacturing setting. * Experienced in inventory handling, vendor management, and financial operations. * Excellent communication and collaboration skills, with a track record of successfully implementing continuous improvement initiatives. * Exceptional organizational abilities and the skill to prioritize efficiently. * Proficiency in word processing, spreadsheets, and email applications, coupled with the capacity to grasp specialized software within the industry. * Must possess a valid driver's license and be able to operate a motor vehicle. Why Spirax-Sarco? At Spirax-Sarco, you'll contribute to vital industrial processes in various sectors. If you have a strong enthusiasm for enhancing service quality and achieving operational excellence, we encourage you to apply and join us on our path! About Us Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, Spirax Sarco and Gestra. We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones! Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us. About Us Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, Spirax Sarco and Gestra. We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones! Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.
    $39k-73k yearly est. 45d ago
  • Family Resource Connection & Preservation Services Supervisor

    Epworth Children's Home 3.5company rating

    Customer service manager job in Columbia, SC

    Job Description For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina. Summary The FRCPS Supervisor oversees the service provision and administrative functions of the Community-Based Program including generating and responding to referrals, resource navigation, case management, and community engagement. The Supervisor builds a team of Family Resource Specialists and assures team compliance with training and external contractual requirements. Primary Performance Objectives The Supervisor is responsible for equipping employees with the necessary tools to successfully perform their job and provide monthly supervision meetings with staff. Supervisor will visit all regional locations a minimum of once quarterly. Will monitor, evaluate and provide feedback regularly to staff providing interventions in the home; ensure services to families are being delivered appropriately, timely and efficiently. Lead peer file review process to ensure integrity of case files and fidelity to Motivational Interviewing model and support compliance with Performance & Quality Improvement (PQI) targets Complete monthly and quarterly PQI outcomes tracking Build and maintain collaborative relationships with statewide DSS county offices and community stakeholders to generate referrals; participate in marketing activities including monthly growth meetings and conduct presentations to caseworkers and supervisors. Identify and understand resources available to families. Foster relationships between family members, community partners and systems. Focus on growth objectives for Epworth. Job Task Summary Duties and Responsibilities Hire and supervise Family Support Specialists. Maintain a positive and professional relationship with DSS offices and other community partners, act as a liaison between Epworth and referral sources. Maintain strong understanding of all resources available to families Per the FRCPS Model, use Motivational Interviewing techniques and Together Facing the Challenge parenting strategies to provide family support services to families, increasing protective capacities and reducing the risk of abuse or neglect through service provision. Ensure accurate case documentation by staff is recorded to fidelity. Work with all families in an equitable, culturally responsive and empowering manner. To cooperate with all Epworth staff to enhance the mission and ministry as a whole. Attend individual supervision meetings and trainings as scheduled. Agrees with and adheres to the general principles, ethics and qualifications for employment as outlined in the staff manual. Follow direction and guidance of immediate supervisor. Additional duties may be assigned as needed. Participate as appropriate in the PQI process as assigned. Qualifications Masters degree in related human services field is required. At least five (5) years' experience with families and knowledge about community resources and services. Experience in advocacy work on behalf of children and families preferred. Has a belief system and engages in faith practices that are compatible with those of the United Methodist Church. What Epworth Children's Home offers full time employees: Rewarding Client Focused work environment Excellent Medical, Dental, Vision and Prescription Drug Plans Company paid life insurance Voluntary benefits such as STD, LTD, Group life 403(b) with company match Ample vacation and sick leave Mission/Volunteer leave Credit Union Employee Assistance Program Eligible employer for the Public Service Loan Forgiveness (PSLF) program Career opportunities throughout the state of SC! The mission of Epworth Children's Home is to serve children, youth and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.
    $31k-46k yearly est. 19d ago
  • Microsoft System Center Service Manager Administrator

    Us Tech Solutions 4.4company rating

    Customer service manager job in Columbia, SC

    **Duration: 12 months contract (with possible extension)** ***Note: This role is open to someone who can relocate at their own expenses to Columbia** open (new role, increased workload, new dept, resignation, promotion)?** + If backfill Position - What separated the candidate you initially selected from all the other resumes presented? + This is a new position that will be responsible for managing, maintenance, and intake of new Service Manager requests. **Scope of the project:** Seeking an experienced System Center Service Manager administrator. The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager. Developing workflows in System Center Orchestrator. Working in the Cireson web portal. **Daily Duties / Responsibilities:** **Essential Responsibilities** + The Service Manager Engineer will report to the Bureau Chief of Information Technology Services. They will work with business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests. + Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows. + Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests. + Maintain, update, patch System Center, Orchestrator, and Cireson. + Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests. + Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge. + Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment. + Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership. + Act as a liaison between the technical team and management from various stakeholder areas including executive level management. + Some after hours project and platform support will be expected. **Program Experience:** Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment. **Technical Knowledge:** + Experience related to any or all the following technologies would be considered desirable for this position: + MS System Center Service Manager + MS System Center Orchestrator + Active Directory + Windows Servers + Javascript + Cireson + IT Network Infrastructure and Server Operations/Implementations + General Duties and Responsibilities: + Develop and refine Service Manager request intake process for company. + Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities. + Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard. **Required Skills (rank in order of Importance):** + Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices. + Minimum 3 years of administrative experience in MS Azure. + Minimum 5 years of administrative experience in MS Servers. + Minimum 3 years' experience in an IT methodology framework. (i.e. ITIL, MITA...) + Preferred Skills (rank in order of Importance): + Working knowledge of System Center Service Manager + Working knowledge of Cireson + Working knowledge of System Center Orchestrator + Working knowledge of JavaScript + Working knowledge of PowerBI + Working knowledge of SQL + Working knowledge of HTML + Working knowledge of XML + Working knowledge of PowerShell + Experience with healthcare and healthcare related requirements + Experience with major project implementation. + HIPAA, CDC, and other network infrastructure and server frameworks **Required Education/Certifications:** + Bachelors Degree and/or 5 years of related work experience **Preferred Education/Certifications:** + MS Server Admin Certifications **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $26k-35k yearly est. 60d+ ago
  • Supervisor, Membership Services

    Bluecross Blueshield of South Carolina 4.6company rating

    Customer service manager job in Columbia, SC

    Assists in membership/enrollment, billing, collections, and/or customer service aspects for assigned department(s). Responsible for providing prompt, quality processing, enrollment, customer service, cash management activities, and administrative services for groups/agents, small groups, and/or policyholders. Description Logistics: This is a full-time, Monday-Friday position. Work hours vary between 8:00 a.m. and 6:00 p.m., with extended hours during open enrollment period and based on business needs. After initial training is completed onsite at the 4101 Percival Rd., Columbia, SC 29229 location and performance standards are met, the position will offer a hybrid work setting. What You Will Do: Assists management with verifying the accuracy and timeliness of workflow functions. Serves as liaison, coordinating with other departments as needed. Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions. Influences training needs for department to provide excellent customer service with customers, marketing, management/others. Performs quality control functions for work performed. Develops work plans to improve quality performance. Prepares/reviews weekly/monthly reports. Works with internal and external departments, customers, and agencies to resolve issues that may arise. Participates in the planning, organizing, and implementation of new groups, renewing groups, and existing groups. Develops, maintains, and updates procedures. Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc. To Qualify for This Position, You Will Need: Required Education: Bachelor's Degree. Degree Equivalency: Four (4) years job related work experience or Associate's and two (2) years job related work experience Required Work Experience: Three (3) years of experience in membership, billing, claims processing, accounting and/or customer service, or a combination of these areas. One (1) of the three (3) years must be in a team lead/leadership role OR equivalent military experience in grade E4 or above. Required Skills and Abilities: Knowledge and proven ability in a membership or billing system. Good judgment skills. Demonstrated proficiency in spelling, punctuation, and grammar. Demonstrated verbal and written communication skills. Effective customer service and organizational skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Basic business math proficiency. Ability to lead and motivate employees. Required Software and Tools: Microsoft Office Work Environment: Typical office environment. Travel between office buildings. Some/frequent out of town travel. What We Can Do for You: 401(k) retirement savings plan with company match. Subsidized health plans and free vision coverage. Life insurance. Paid annual leave - the longer you work here, the more you earn. Nine paid holidays. On-site cafeterias and fitness centers in major locations. Wellness programs and healthy lifestyle premium discount. Tuition assistance. Service recognition. Incentive Plan. Merit Plan. Continuing education funds for additional certifications and certification renewal. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.
    $44k-68k yearly est. Auto-Apply 2d ago
  • Service Manager (56603)

    The Hiller Companies, LLC 4.3company rating

    Customer service manager job in Ward, SC

    The Hiller Companies, LLC has an immediate opening for Service Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Manager is responsible for ensuring the effective leadership and operational success of the Service Department. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority. What You'll Do: * Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement. * Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections. * Partner with Human Resources to recruit, train, develop, and retain service technicians. o Provide guidance on new employee training and periodic reviews of performance. Handle employee disciplinary actions when necessary. Motivate and track employee continued development and training. * Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions. * Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment. * Ability to build a high‐performance team who can operate efficiently, effectively, productively and cost effectively. * Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed. * Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority. * Support sales efforts through participation in market leads and price optimizations. * Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs. * Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately. * Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner. * Monitor and ensure that Service Department team members are up to date on required certifications. * Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted. * Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices. * Other duties as assigned
    $40k-63k yearly est. 34d ago
  • PT Customer Service Leader

    Ahold Delhaize

    Customer service manager job in Sumter, SC

    Looking for your next Career Move in Ahold Delhaize? If you are looking for your next step in your Ahold Delhaize journey, you are in the right place to explore new opportunities across our business. Ahold Delhaize is for people who are passionate about what they do and doing it well. We take pride in our high quality, delicious food and in our leading position as the world's number one frozen bakery. Our employees are one of our key ingredients, and together we play a critical role in driving the continued success of our business. We value the development and retention of great people in our business, if you are resilient, ambitious, a team player, and passionate about driving forwards your career with us, we would love to hear from you! Customer Service Associat At Ahold Delhaize our employees are our number one asset and one of our key ingredients. If you are interested in applying for a position in Ahold Delhaize please submit your complete application documents (CV and motivation letter). We are looking forward to receiving your application on ******************* Each of our candidates throughout the world deserves to be treated with fairness, respect and dignity. We are an equal opportunity employer and committed to hiring, training, compensating, and promoting persons based on their individual talents and abilities. We embrace diversity and opportunities are extended to employees and prospective employees without regard to race, colour, gender, religion, age, natural origin, family status, veteran status, sexual orientation, disability, or any other criterion prohibited by applicable federal, state, local, or international laws.
    $25k-31k yearly est. 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Forest Acres, SC?

The average customer service manager in Forest Acres, SC earns between $27,000 and $86,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Forest Acres, SC

$48,000

What are the biggest employers of Customer Service Managers in Forest Acres, SC?

The biggest employers of Customer Service Managers in Forest Acres, SC are:
  1. Michaels Stores
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