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  • Plant Manager

    Trulite Glass & Aluminum Solutions 4.3company rating

    Customer service manager job in New Berlin, WI

    This role is not open for submissions from outside staffing agencies Plant Manager We are actively seeking a Plant Manager for our New Berlin, WI facility. The Plant Manager will direct and manage plant operations with overall responsibilities for Production, Maintenance, Quality, Safety, Inventory and Cost Control, Logistics, and other production-related activities. We are growing at a tremendous rate which presents a fantastic opportunity to join our company and achieve long-term career goals. WHO YOU ARE: A Change Management Leader, a Team Builder with a focus on Safety, who is Goal Oriented and has a Servant Leadership work style. The Plant Manager is responsible for: Directing and managing plant operations for production, maintenance, quality, and shipping and receiving. Setting production goals, monitoring, and managing all aspects of production. Implementing cost effective systems of control over capital, operating expenditures, workforce, wages, and effective use of labor. Managing capital asset maintenance. Establishing and monitoring overall plant performance for production and quality standards. Controlling and minimizing labor overtime, premium freight, and repair expenses. Maintaining, adjusting, or replacing existing plant facilities and equipment when necessary. Providing leadership and training to accomplish the company goals and objectives. Implementing and maintaining preventative maintenance programs. Incorporating shop floor organization and plant cleanliness processes. Providing direction, development, and leadership to production supervisors. Managing and monitoring branch safety conditions to ensure full OSHA compliance and to reduce the incidence of work-related injury to employees. Communicating regularly with senior management and support functions. SKILLS YOU BRING: 5 years manufacturing experience with minimum 3 years supervisory experience in a GLASS fabrication environment Bachelor's degree or combination of education and experience Business finance acumen and P&L knowledge/experience Background with manufacturing methods, process improvement programs and procedures including Lean manufacturing techniques required Must have excellent follow through and communication skills with the ability to prioritize tasks and manage multiple assignments Production and Capacity Planning Background WHY CHOOSE US: We offer the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured on the job. We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. We bear most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you we value you as an employee and how we will help you achieve financial independence. We are one of North America's largest fabricator and distributors in our industry, with many facilities throughout the United States and Canada. With its unmatched product line, we have created a Total System Approach to satisfy virtually any customer requirement. We have the products, equipment, and an experienced team to take projects from design concepts with the architect to final installation by the contractor. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
    $101k-131k yearly est. 4d ago
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  • Assistant Automotive Service Center Manager

    Blain's Farm & Fleet (Blain Supply, Inc.

    Customer service manager job in Waukesha, WI

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Starting base pay up to $23.50/hr The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for: Resolving customer issues Providing technical assistance and training for service technicians and advisors Supervising Service Center associates Performing Technician responsibilities as needed Demontrating awareness and compliance with Loss Prevention and safety policies. Qualifications Must possess a valid driver's license Great communication skills Prior Automotive Maintenance experience is preferred Prior supervisory experience preferred Prior Retail experience preferred Able to work evenings when needed and at least every other weekend Able to pass pre-employment drug screening and background checks Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date Must possess or have the ability to obtain forklift certification Ability to read and speak English and communicate with customers and co-workers *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications. EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $23.5 hourly 3d ago
  • Plant Manager

    Truity Partners

    Customer service manager job in Lake Mills, WI

    Plant Manager (41874) Our client is an organization in the Lake Mills area looking for a Plant Manager. This company is looking for someone with a strong background in lean manufacturing, continuous improvement, and hands-on plant leadership. This leader will partner with the executive team to drive strategy, implement best practices, and lead change management initiatives. This position is on-site. The Plant Manager will be responsible for, but not limited to, the following: RESPONSIBILITIES Oversee daily production, fabrication, molding, quality, maintenance, and logistics to ensure efficiency and profitability. Partner with leadership to align operations with strategic growth. Prepare the plant for scalability to support organic expansion and acquisition integration. Define and communicate KPIs for production, quality, and delivery performance. Engage and motivate teams through clear communication and transparency. Deliver high-quality, on-time products that meet or exceed customer expectations. Champion a proactive safety culture across all plant operations and ensure compliance with regulatory requirements and ISO standards. Build trust and alignment across teams, mentor employees, and keep everyone moving toward shared goals. The Plant Manager will possess the following: EXPERIENCE REQUIRED 5+ years of progressive experience in manufacturing operations, plant management or operations leadership, ideally within fabrication, molding, or contract manufacturing environments. Proven success in leading teams through growth and/or change. Strong background in lean manufacturing, continuous improvement, production planning, and project management. Demonstrated ability to balance strategic thinking with hands-on execution in a mid-sized, entrepreneurial manufacturing organization. Excellent leadership, communication, and team development skills with the ability to engage employees at all levels. Bachelor's degree Equal Opportunity Employer
    $99k-137k yearly est. 5d ago
  • District Manager (K-12 Foodservice)

    Organiclife, LLC: Smart Foodservice

    Customer service manager job in Milwaukee, WI

    OrganicLife is seeking an experienced K-12 District Manager to join our team and oversee food service operations at St. Marcus School in Milwaukee, WI! The District Manager is responsible for the overall planning, management, and oversight of district-wide food service operations within a K-12 school environment. This role ensures operational excellence, compliance, financial accountability, and high-quality service delivery across multiple school sites participating in the National School Lunch and Breakfast Programs. While this position provides oversight and guidance to the culinary team, its primary focus is on operational leadership, including people management, systems, processes, compliance, budgeting, reporting, and collaboration with district partners. Essential Tasks: Operations & District Oversight Oversee daily food service operations across assigned schools to ensure consistency, efficiency, and compliance with organizational and district standards. Plan, coordinate, assign, and monitor operational activities across multiple sites, providing hands-on support as needed. Identify operational challenges and implement improvements to processes, staffing models, workflows, and procedures. Ensure compliance with USDA regulations, National School Lunch Program (NSLP), and National School Breakfast Program (NSBP) requirements. Maintain accurate operational, financial, and production records across all locations. Prepare, review, and submit required reports, including production records, cash handling documentation, deposits, and compliance paperwork. Coordinate closely with school administrators, district clients, and support departments (maintenance, custodial, security, delivery, etc.). Attend district, client, and company meetings as required. Financial & Administrative Management Oversee inventory management, ordering, receiving, and storage practices to ensure accuracy, cost control, and product availability. Monitor food and supply budgets, identify cost-saving opportunities, and support financial performance goals. Ensure proper cash handling procedures, including register setup, balancing, deposits, and reporting. Review timesheets, schedules, and labor allocation to ensure efficiency and compliance. Team Leadership & Training Hire, onboard, train, and supervise food service staff with a focus on operational standards, safety, and service excellence. Provide coaching and performance management to site-level leaders and team members. Foster a positive, accountable work environment that supports employee engagement and retention. Ensure staff are trained on operational procedures, food safety, sanitation, and customer service expectations. Culinary Oversight Provide oversight and guidance to culinary teams to ensure menus meet nutritional guidelines, quality standards, and student preferences. Ensure consistency in food preparation, service, and presentation across sites. Support menu execution, seasonal offerings, and special programs in alignment with organizational standards. Monitor kitchen readiness, equipment functionality, and sanitation practices. Facilities, Safety & Compliance Ensure kitchens and service areas are properly opened, secured, and maintained. Oversee cleaning and sanitizing procedures for equipment, utensils, and work areas. Monitor refrigeration and equipment performance; coordinate maintenance as needed. Promote and enforce safety standards and best practices in all operational areas. Perform related duties as assigned. Knowledge, Skills, and Abilities Strong understanding of multi-site operations management within food service or a related environment. Working knowledge of USDA Child Nutrition Programs and regulatory compliance requirements. Experience with inventory control, ordering systems, budgeting, and financial reporting. Proven ability to lead, train, and supervise teams across multiple locations. Strong organizational skills with the ability to manage multiple priorities simultaneously. Ability to analyze operational data, identify trends, and implement improvements. Excellent interpersonal and communication skills; ability to collaborate effectively with staff, students, school personnel, and district partners. Ability to remain composed and effective in a fast-paced environment while maintaining a professional, customer-focused approach. Education and Experience Bachelor's degree or equivalent experience preferred. Experience with the National School Lunch Program (NSLP) strongly preferred. Minimum of three years of operations or district-level management experience in contract foodservice, education, hospitality, or a related field. Experience overseeing inventory, purchasing, labor management, and compliance functions. Culinary management experience is beneficial but not the primary focus of the role. Physical Requirements Some walking, moving, driving, carrying, bending, kneeling, reaching, handling, pushing, and pulling. Ability to lift a minimum of 50 pounds, stand for extended periods, and work in environments with varying temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
    $76k-127k yearly est. 5d ago
  • Store Manager

    Guess?, Inc. 4.6company rating

    Customer service manager job in Pleasant Prairie, WI

    The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.
    $40k-74k yearly est. 5d ago
  • General Manager

    The Military Veteran

    Customer service manager job in Milwaukee, WI

    TheMilVet is partnered with PE clients who are consolidating fragmented industries across America. These are industries that have no national presence or brands that dominate the market. Our PE partners create value through consolidation and quickly scaling the core business in a high growth environment. As an example, a sister portco in this fund grew its revenue from $0 to $2B in 4 years and after 300+ acquisitions. For more information about his strategy, we've included an article from the Harvard Business Review . Private Equity Needs a New Talent Strategy Our clients enter a market through acquisition, hire a leader to be its champion for growth [the General Manager], and begin to rapidly scale the local market. As the new market grows, they search for other local complementary businesses to tie under the newly hired GM. Assuming performance, the goal is for the new GM to grow into the market leader responsible for multiple companies. This PE client is a top-decile private equity fund with a long history of successful investments in professional, residential, and tech services. This specific holding company is an investment out of its 9th fund, which will have ~$4.5 billion of committed capital and is focused on acquiring and growing residential home services companies. Company revenue has grown from $0 to $400M in 12 months. Their executive leaders who are building this firm are experienced PE operators and represent an all-star team. Past GM hires have included high performing Veterans with strong leadership skills and next-level execution abilities. Military profiles include leaders from Special Forces, Ranger Regiment, the nuclear Navy, USMC Infantry and MARSOC, etc. Position Details: This is an opportunity to be a General Manager at one of the company's partner brands. The GM will oversee all aspects of a location's day-to-day operations; the person is the ‘sunrise and sunset' for the entire business. The GM will drive growth, performance metrics, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. You will own the full operating P&L of a specific geography in the continental US and will be responsible for driving organic growth of the business. You will be supported by regional presidents, partner services teams that work at the holding company level, and adjacent business GMs. Additional primary responsibilities will include: Successful integration of tuck-in acquisitions that occur in your market area Hiring and managing business leaders within your company Partnering with peer GMs to ensure that best practices are shared across the full platform Working with peers and leadership to share best practices Your Professional Qualifications: Key attributes for the right hire: Unmatched will to win as a team Ownership mentality Growth mindset Able to identify opportunities, motivate employees, and create a culture of growth Data-driven decision making KPI focused Servant leader mindset History of building great teams of A-players with high retention Enjoys building a team-first mentality Bias for action History of operating at high pace of play Deep respect for blue-collar workers Compensation: Upper $100Ks - Low $200s OTE Performance-based equity Industry-leading benefits package
    $45k-81k yearly est. 1d ago
  • Store Manager

    Get It Now 3.7company rating

    Customer service manager job in Sheboygan, WI

    Get It Now Ready to do your best work? Interested in a minimum starting salary rate of $47500 per year - $73751 per year? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Employment and a Consistent Schedule Weekly Pay (companywide) Award Winning Culture with the Opportunity to Advance Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan What will you do? Provide underserved customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives! A day in the life of a Store Manager: Sales: Set daily and weekly goals related to the store's sales activities, oversee and direct coworkers' sales activities, approval rental agreements, monitor planned results for sales as measured by revenue and growth Account Management: Oversee direct coworker's collection activities, follow-up on accounts that require manager interventions, approve customer commitments and provide leadership and training to ensure all coworkers comply with established procedures and practices for collections Leadership: Monitor and achieve planned results for profits for the store by effectively managing and directing store resources, ensure compliance with company policies, protect company assets through expense management, overseeing and controlling inventory, product ordering and pricing, cash handling, store security and resolve problems and complaints quickly Coworker Management: Oversee and provide effective training & development for all coworkers, schedule and organize daily activities and goals, staff, recruit and hire for assigned store, maximize retention of coworkers and reduce turnover and manage direct coworkers and train for exceptional customer service What are the minimum requirements? 3 -- 5 years of retail/management experience Completion of RAC's Store Manager Development Program Computer literacy/proficiency in store operation applications Valid state driver's license and good driving record -- You WILL be driving the company vehicles What are some additional helpful traits? Seeking more than just a job, but a CAREER A desire to improve our customer's lives A dynamic personality that will drive business Grit and determination This is an excerpt from the full and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Home Choice is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. #LI-RH1 Full job description provided in Onboarding
    $47.5k-73.8k yearly 1d ago
  • Customer Experience Manager - Victoria's Secret PINK - Southridge - Greendale, WI

    Victoria's Secret 4.1company rating

    Customer service manager job in Greendale, WI

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.5-28.2 hourly 11d ago
  • Global Customer Operations Director, Data Center Solutions

    Johnson Controls Holding Company, Inc. 4.4company rating

    Customer service manager job in Milwaukee, WI

    What you will do: Reporting to the Executive Director, Service and Parts Operations, Global Data Center Solutions, the Global Customer Operations Director is a business partner and critical driver of execution across the Global Data Center Solutions (GDCS) service and parts operations teams. This leader owns oversight and the operating rhythms of workstream teams and works with workstream leaders to ensure timely completion of strategic initiatives. The Global Customer Operations Director must be comfortable holding other leaders accountable with effective communication and must also be able to provide executive updates on complex topics related to the overall Global Service & Parts Operations within GDCS. The role demands a high level of cross-functional coordination, strategic alignment, and performance tracking to support business growth and operational excellence across the Global Data Center Solutions (GDCS) organization. The Global Customer Operations Director has accountability and is a leader in supporting the organization's culture and success while scaling the Service & Parts strategy globally. This will be achieved by fostering collaborative relationships with key stakeholders both within JCI (e.g., Region Operations teams, Commercial data center team) as well as with Vice president and senior level customer counterparts. Understanding our customer's needs and incorporating them into our processes will be an important capability. As a leader in the Global Data Center Solutions organization, this person will have the opportunity to work closely with senior leaders across the portfolio to align efficient process rigor with Strategy, Technology, and Implementation. The Global Customer Operations Director is a unique opportunity for a high-performing candidate to share in the creation of sustainable value generation across Johnson Controls. This global leader will lead and manage a portfolio of initiatives to enable data center service and parts business growth, innovation and operational improvement within Johnson Controls. On a daily basis, the Global Customer Operations Director will interact with a broad range of functional and business partners to lead and implement initiatives driving transformational change. Work involved understanding critical strategic items and translating them to operations globally. How you will do it: Strategic business leader who deeply understands driving organization culture shifts to have a multiplier impact on people and business outcomes Design, develop and implement transformation strategies and practices that will enable measurable commercial and operational success Understand overall Johnson Controls Strategy and business unit/functional-unique priorities to ensure alignment and linkage between transformation and key strategic initiatives Experienced leadership influencer who builds strong relationships across the business and with cross-functional partners Advise business leaders on proactively managing stakeholders, including anticipating and mitigating risks and issues, navigating stakeholder interests/conflicts and prioritization, and facilitating alignment. Cultivate meaningful relationships with key stakeholder groups to enable excellence through transformed ways of working. Hold team members / Initiative Owners accountable for their deliverables in accordance to requirements and verifying completion of each deliverable Highly disciplined and accountable doer with a strong bias towards action Support and/or lead ad hoc project teams, as required What we look for: Requirements: BA / BS plus at least 10 years successful experience in business, transformation, organizational design or culture change management and stakeholder / community engagement, or related field or comparable experience Successful leadership of JCI Service and/or Parts operations and ability to develop and implement lasting change Demonstrated leadership of transformation initiatives working with key leaders in large, matrix management organizations Excellent interpersonal skills and ability to build relationships, manage stakeholders, and manage conflict at all levels of a global enterprise Outstanding verbal and written communication skills, with ability to create and communicate compelling messages to various stakeholders Demonstrated organizational skills, including project planning, project management and team building Ability to engage globally, understand and work effectively in a culturally diverse organization Ability to operate in a matrix organization and manage team members by influence Ability to think strategically and adapt quickly to new environment and demands Enjoy collaborating, building skills, and succeeding in a fast-paced environment Candidate must be well organized and capable of managing numerous competing priorities Desired Qualifications: Master's Degree (or equivalent) in relevant subject area Comfortable making decisions with incomplete information and navigating ambiguity and uncertainty Worked with, or within, key corporate functions such as transformation, operations in a large corporation. Willing to challenge others and be challenged Experience with a wide variety of structured problem-solving processes and reporting tools Experience of collaboration tools and digital platforms HIRING SALARY RANGE: $141,000 - 188,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $141k-188k yearly Auto-Apply 23d ago
  • Adobe Experience Manager (AEM)

    Sonsoft 3.7company rating

    Customer service manager job in Milwaukee, WI

    Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Preferred • At least 3 years of experience with Adobe Experience Manager (AEM). • At least 4 years of experience in AEM Skills • At least 4 years of experience in software development life cycle. • At least 4 years of experience in Project life cycle activities on development and maintenance projects. • At least 2-3 years of experience in Design and architecture review. • At least 4 years of experience in software development life cycle. • Ability to work in team in diverse/ multiple stakeholder environment • Experience to Telecom domain • Analytical skills • Experience and desire to work in a Global delivery environment The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technology. Additional Information ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- This is a Full-Time Permanent job opportunity for you. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD & H1B Consultants please. Please mention your Visa Status in your email or resume.
    $75k-118k yearly est. 60d+ ago
  • Field Service Manager- Milwaukee, Wisconsin

    A-1 Services 3.7company rating

    Customer service manager job in Oak Creek, WI

    Job Description A-1 Services is looking for an experienced Commercial HVAC and Refrigeration tech to step into a leadership role in the field! Benefits Include: On demand training and full trouble shooting support. Company sponsored and manufacturer's training Company uniforms, phone, vehicle, and gas card Medical, vision, and dental insurance and short-term disability plans Company paid long term disability and life insurance Paid time off and paid holidays 401(k) retirement savings plan WITH Company MATCH and immediate VESTING The Field Service Manager serves in the dual role of Service Technician as well as Manager. This individual is responsible for providing customer service in the field, maintaining and repairing commercial kitchen equipment. In addition, the Field Service Manager supports the Field Service Technicians as assigned and resolves customer service issues that directly impact the assigned technicians. Responsibilities: Services, troubleshoots, and repairs commercial cooking and refrigeration equipment Communicates with customer and branch staff regarding status of repairs to ensure schedule is maintained and conditions are properly communicated with customers. Completes service tickets according to procedures and best practices. Tracks truck stock to ensure needed parts are stocked on vehicle. Sustains service vehicle, tools, and uniforms to Tech-24 standards. Assist Service Manager in determining Technician stocking levels Assist assigned technicians with Company procedures, policies, and software Assist assigned technicians with tech support and training Assist in facilitating monthly technician and safety meetings Perform/Assist with technician performance reviews Train new technicians on proper procedures in the safe troubleshooting and service of equipment and/or PM's Perform monthly truck inspections Assist Branch or Service Manager in hiring process and disciplinary process of assigned technicians Sets a positive example for less experienced and/or new technicians by being a Company advocate. Works in a safe manner daily and ensures that all safety measures are taken at all times. Work flexible hours including nights and weekends for on call. Requirements: Valid driver's license and acceptable driving record EPA certification or other refrigeration license 5+ years of similar job experience Superb customer service skills Dependable and able to work independently Ability to climb ladders, work from heights, and crawl in tight quarters Ability to travel extensively within assigned territory Ability to work some nights, weekend, and holidays for on-call rotation with your department (frequency varies with department size Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech-24 and our career opportunities visit *********************************
    $66k-108k yearly est. 5d ago
  • Customer Service Supervisor

    Milwaukee Tool 4.8company rating

    Customer service manager job in Brookfield, WI

    Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one. All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility. The Supervisor for the Technical Support Team is responsible for providing guidance, instruction, and leadership to the BRK Technical Service Team and functions as the internal help chain across the Service network. The Supervisor for the Technical Support Team also serves as a liaison between the BRK Technical Support Team Product Management, Service, Quality. Duties and Responsibilities: Coach, develop, & manage Technical Service Advisor team in all areas including product knowledge, policies and procedures as well as performance metrics Manage the Technical Service Advisor team to make sure they are delivering on KPI expectations. Handle escalated customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction. Drive operational excellence by prioritizing, delegating, and strategizing workload within the Technical Service team and reporting to upper management. Responsible for management of internal “help chain” for service network. Including maintaining Knowledge bases and ensuring internal support forums are up to date. Schedule working hours and shifts while managing employee timekeeping, PTO tracking, and workflow data tracking. Provide recommendations and feedback to leadership on team structure and resource allocation to improve operation effectiveness and utilization of employee skillsets. Identify training opportunities within the team and work with leadership to create standard operating procedures or training content. Schedule, deliver, and manage accessibility to training resources and standard operating procedures. Support with coverage for absent team members as needed. Communicate with other Departments on status of cross-functional issues Lead Continuous improvement activities as needed Education and Experience Requirements: High school diploma or equivalent education Hands on experience in a repair industry a plus Ability to deal with confidential material 5+ years of experience in Customer Service, Technical Support or related field Supervisor experience Working knowledge of MS Office 365 Excellent verbal and written communication, organizational, and interpersonal skills Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.) Milwaukee Tool is an equal opportunity employer.
    $33k-39k yearly est. Auto-Apply 24d ago
  • Customer Experience Manager (Part Time)

    Michaels 4.2company rating

    Customer service manager job in Brookfield, WI

    Store - DANBURY, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.25 - $22.80 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $17.3-22.8 hourly Auto-Apply 60d+ ago
  • Supervisor, Service Parts

    Kohler Co 4.5company rating

    Customer service manager job in Kohler, WI

    _Work Mode: Onsite_ **$2500 Sign On Bonus!!!** **Opportunity** : The Supervisor, Service Parts is responsible for leading operational activities within Kohler's Service Parts business to ensure timely, cost-effective delivery of quality parts. This role drives continuous improvement in production efficiency, labor utilization, and safety while fostering associate engagement and development. Reporting to the Sr. Manager - Distribution, the Supervisor manages unionized teams, administers labor relations policies, and collaborates across departments to meet customer demands and organizational goals. **Responsibilities:** + Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals. + Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence. + Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment. + Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials. + Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area. + In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates. + Build a strong team to enhance effectiveness of the Service Parts Operations group. + As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets. + Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. + Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction. + Measure project performance using appropriate tools and techniques. + Report and escalate to management as needed. + Manage the creation and maintenance of comprehensive process documentation. + Other duties as assigned by leadership. **Skills/Requirements** **_Required:_** + Associates Degree in Business Management, Supply Chain or related field preferred or equivalent experience in lieu of. + Minimum of 2-5 years prior production leadership experience. + Minimum of 5-8 years prior experience in operational or supply chain management. **_Preferred:_** + Bachelor's Degree from a four-year college or university in Business Management, Finance, Marketing, or related technical field. + Well-rounded exposure to manufacturing, business development, marketing, human resources and finance is highly preferred. + Entrepreneurial spirit - a self-starter with an internal drive to identify and create new business opportunities. + Prior experience leading unionized associates. \#LI-SW1 \#LI-Onsite **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $71,500 - $108,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.
    $71.5k-108.7k yearly 29d ago
  • Employment Services Supervisor - W2 Program

    UMOS

    Customer service manager job in Milwaukee, WI

    Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Employment Services Supervisor Job Compensation: $57,771.00 to $72,213.00/Per Year Salary (depending on experience). Employment Services Supervisor Job Responsibilities: Develop and operationalize policies and procedures relating to coordinated Employment Services Unit and inter-unit activities (i.e. Economic Development and Transportation). Plan, schedule and conduct employer contacts using appropriate communication and marketing techniques to promote partnerships and employer incentives Coordinate and organize on-site recruitments and Job Fairs and special events. Monitor changes and trends in the economic market and report information to management for projections of future employment opportunities, job development, and training programs. Maintains awareness of local employers, their market share, methods of service, reputations, benefits, and wage levels. Establish relationships for alliances with the other Community Based Organizations to promote UMOS W-2 goals. Active member and facilitator of agency W-2 Community Steering Committee Build and maintain successful long-term relationships with employers based on hiring and retention outcomes. Facilitate inter-unit, inter-office, and inter-agency communications and coordination on behalf of Employment services and its customers. Responsible for the development of a Marketing Plan needed to secure unsubsidized employment opportunities and the development of sufficient Community Service Jobs (work experience), CP-TEMP Job slots, and other employer-linked training opportunities. Develop menu of services for participant employment opportunities and work activities. Oversee activities related to workshops, job club, and employment consultants. Oversee role of data clerks regarding tracking of attendance and non-participation as it related to work activities including work experience, job club and workshop (employment services activities). Plan for new program initiatives, systems or shifts in employment program emphasis. Responsible for tracking of employer contacts, outreach efforts and outcomes. Supervise, direct and train employment services staff. Monitor work progress and outcomes. Coach employees as necessary. Develop and write standard operating procedures for employment services. Develop new systems and forms to meet program contract performance Orient all new employment services unit employees to W-2 UMOS service delivery structure. Oversee contract preparation and expenditures for employer incentive programs. Responsible for periodic Employer Satisfaction surveys by phone, mail or in person as resources allow. Plan and facilitate regular staff meetings for communication and coordination purposes. Attend meetings, conferences, workshops as assigned. Employment Services Supervisor Job Qualifications: Bachelor's Degree preferably in business, marketing or related field plus 5 years' experience performing the work of a Marketing Rep or Employer Services Rep and/or supervisor of related activities. Able to demonstrate through either education or a combination of education and three years of employment and training programs; knowledge of supervision and coordination of employment programs. Knowledge of staffing, employer marketing, job development and job placement; Demonstrated ability to monitor program process and make improvement recommendations based on internal and external factors. Able to research, evaluate and interpret labor market information. Able to evaluate trends and forecast potential outcomes. Must possess strong written and oral communication and presentation skills and the ability to meet agency goals. Proficient using Microsoft Office Suite, Working knowledge of computer programs such as word processing, spreadsheets, state systems (CWW, WWP, WEBI) and employer tracking database. Must possess awareness, knowledge and sensitivity to socioeconomic and cultural diverse backgrounds of the target populations served and be knowledgeable of the metro labor market. Must have a reliable vehicle, possess a valid Wisconsin driver's license and maintain adequate auto liability insurance. Must be able to travel and work irregular Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions. Physical Demands: Employee is frequently required to stand, walk, sit, bend Occasionally required to lift and /or move up to 20 Frequently required to Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting. Noise level in this work is usually quiet to Tools & Equipment Used: iPads, iPhones, laptop computers, projectors, copy/scanner machine, fax Various computer software; and Use first aid equipment, fire Usage varies by position. Additional Eligibility Requirements: Employment with UMOS is contingent upon successful completion of a Driver's License check prior to commencing employment. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $57.8k-72.2k yearly 36d ago
  • Supervisor, IRIS Consulting Services (Milwaukee County, WI, Waukesha County, WI, Ozaukee County, WI)

    Molina Talent Acquisition

    Customer service manager job in Waukesha, WI

    Leads and supervises a regionally-based team of The Management Group's (TMG) IRIS consultants - ensuring provision of high-quality, person-centered supports to IRIS participants, and achievement of TMG's organizational goals. Contributes to overarching strategy to provide quality and cost-effective care. Essential Job Duties • Provides leadership, training and supervision to reporting team of IRIS consultants - establishing relationships and rapport to drive optimal outcomes. • Demonstrates concept of self-direction and person-centered practices. • Reviews and utilizes data and reports to manage IRIS consultation services requirements, and identifies proactive solutions for the team. • Conduct reviews for pre-determined number of IRIS consultant records each month and documents results - emphasizing timelines, documentation standards, and plan accuracy. • Reviews and authorizes participant plans, budget amendments, one-time expense requests, and liaises for vendors as needed. • Communicates clearly and effectively with IRIS consultants and/or participants in the IRIS program about topics including: directives from the Department of Health Services (DHS) regarding programmatic changes, participant budget reductions and terminations. • Assists IRIS consultants with difficult situations and messaging, (i.e. fraud and conflict of interest), and maintains strictest confidentiality regarding all employee and participant related information including Health Insurance Portability and Accountability Act (HIPAA) and other personal or organizational information. • Acts as a change management conduit and communicates, assesses or interprets program, policy or protocol changes, staff changes and conflict of interest situations. • Works collaboratively with other staff, participants and stakeholders to ensure that service excellence standards are being met. • Responsible for outreach and networking opportunities with external stakeholders. • Meets regularly with area leaders and staff to discuss important participants issues or topics as needed, holds monthly team meetings, attends quarterly leadership development, and attends home visits with each IRIS consultant annually. • Local travel may be required (based upon state/contractual requirements). Required Qualifications • At least 5 years health care, preferably in care coordination, and at least 2 years of experience serving the target groups of the IRIS program (adults with physical/intellectual disabilities or older adults), or equivalent combination of relevant education and experience. • A bachelor's degree in social work, psychology, human services, counseling, nursing, special education or a closely related field, and one year of direct experience related to the delivery of social services to the target groups required. May consider at least 5 years of experience related to delivery of social services to the target groups IRIS serves in lieu of degree. • Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements. • Demonstrated competencies in the following: professionalism, leadership, performance management, team development, and data analytics. • Knowledge of long-term care programs, and familiarity with principles of self-determination. • Demonstrated knowledge of community resources. • Proactive and detail-oriented. • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. • Responsive in all forms of communication, and ability to remain calm in high-pressure situations. • Ability to develop and maintain professional relationships and collaborate in a highly matrixed organization. • Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. • Excellent problem-solving and critical-thinking skills • Communication outreach and partnership development experience. • Experience working with elderly and people with physical disabilities and developmental disabilities. • Ability to take ownership of an assigned area and corresponding programs, and lead with success. • Excellent verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
    $41k-66k yearly est. Auto-Apply 49d ago
  • Supervisor, Nursing Ambulatory Service (Surgery Clinic)

    CWI Landholdings 3.0company rating

    Customer service manager job in Milwaukee, WI

    At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Job Summary Acts as an active member of the practice management team to support the care management model, standards of pediatric clinical practice, legal regulations, Code of Ethics and established policies of the Practice. Supervises professional, administrative and technical personnel (pediatric nurse practitioners, medical assistant, clinic secretaries,) providing patient care. Partners with Ambulatory Manager on business and financial operations. Essential Functions Exhibits guiding behaviors that reflect Children's values and support our mission and vision. Monitors and evaluates office operations to ensure efficiency including, but not limited to scheduling, billing, patient records, telecommunications, patient referrals, MyChart, etc. Initiates clinical and operation improvement opportunities. Ensures effective communication of information between Ambulatory leadership and clinic staff, and facilitates communication between other site leadership and their staff. Coordinates the scheduling of work, vacations, etc. for direct reports and others to assure that patient care and office duties are completed to maintain an orderly and efficiently run office routine Reviews and approves if assigned, ATS for verification of hours worked. Works collaboratively with providers and staff to implement improvements within the practice to ensure a high caliber of patient care and services. Contributes to developing and attaining long range objectives for the service including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements. Recruits, hires, trains and develops staff in conjunction with Human Resources Consultant and Ambulatory Manager. Provides and creates an awareness of professional development activities available for staff. Participates in the preparation of detailed operating budget projections for staff, supplies and equipment. Participates in the analysis of financial data to determine problem areas, potential savings and ways to reduce operating costs and maximizing charge capture. Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development Other duties as assigned People Management Responsibility Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development Education Bachelor's Degree in Nursing Required Applicants who are currently enrolled in a baccalaureate program in nursing with an anticipated graduation date within two years of hire/promotion Preferred Experience 2+ years of outpatient clinical experience. Preference being in Pediatrics Required Prior leadership experience, preferably in supervisory capacity Required Knowledge, Skills and Abilities Good organizational and patient relation skills. Ability to manage a fast-paced patient load while paying attention to detail. High level of communication skills necessary for assessment of patient concerns and processing referrals for appropriate medical care. Ability to read, interpret and enact policies and procedures. Ability to stand and walk approximately 75% of the work time. Licenses and Certifications BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required License RN-Registered Nurse (30) - State of Wisconsin required Patient Care Responsibility Provides care appropriate to patient population and as described in applicable policies and procedures. Required for All Jobs This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin
    $39k-60k yearly est. Auto-Apply 14d ago
  • Supervisor Rehabilitation Services

    Advocate Health and Hospitals Corporation 4.6company rating

    Customer service manager job in Menomonee Falls, WI

    Department: 05602 AAH Menomonee Falls - Outpatient Rehabilitation Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Supervisor supports both the Sports Health Germantown and Aurora Physical Therapy Menomonee Falls clinics. Pay Range $46.55 - $69.85 Major Responsibilities: Oversees the day to day operations in the department. Works as a team with other supervisors to achieve operational efficiencies and optimum patient satisfaction. Conducts studies and provides input related to department performance improvement and productivity standards. Facilitates implementation of care management strategies. Manages patient caseload in assigned areas and organizes staff schedules and coverage needs to meet volume and productivity standards, including temporary agency coverage. Provides patient care activities according to standards and functions of their individual professional practice. Develops and maintains site-based department policies and procedures. Oversees completion of all required documentation per department policy. Identifies, plans and organizes information systems and process improvements in the department. Ensures that staff are oriented, trained, and current with clinical and other competencies. Orients new staff to clinical and department policies and procedures; assigns mentors to new staff on rotation. Ensures staff competencies are met for equipment and skills. Collaborates effectively with system leadership, physicians and/or committees/work teams in developing, promoting, and enhancing new programs and services, strategies, site projects, standardized competencies, policies and procedures, and other market or site issues. Works in conjunction with site based and market teams to meet all local, state, and federal compliance standards, guidelines, and practices, including the DNV and The Commission on Accreditation of Rehabilitation Facilities. Provides input into operating, staff and capital budgeting process and is accountable for operating within the budget. Ensures that all productivity, labor efficiency, and contribution margins are met. Manages building equipment and issues as required. Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: Physical Therapist license issued by the state in which you work, or Occupational Therapist license issued by the state in which you work, or Speech-Language Pathology license issued by the state in which you work, or Athletic Trainer license issued by the state in which you work. Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required Education Required: Bachelor's Degree in Physical Therapy, or Bachelor's Degree in Occupational Therapy, or Bachelor's Degree in Speech Pathology, or Bachelor's Degree in Athletic Training or related field. Experience Required: Typically requires 3 years of experience in rehabilitation, with experience as a lead or senior level staff. Knowledge, Skills & Abilities Required: Excellent diplomacy, organizational and problem solving skills. Excellent verbal, interpersonal, and written communication skills. Basic proficiency in the use of Microsoft Office (Excel, PowerPoint and Word) or similar products. Certification Addendum Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others). Physical Requirements and Working Conditions: May be required to lift up to 50 lbs. and assist with patient mobility (including transfers, standing, walking) if indicated via discipline. Position requires repetitive use of hands: simple grasping - 5-15 lbs. - 20% of the workday. pushing/pulling - up to 75-100 lbs. - 10% of the day. fine manipulation of hands during massage and joint mobilization. Must have functional use of senses to allow for effective communication. Potential for exposure to blood and body fluids through patient contact and therefore must have ability to wear protective clothing as needed. Must be able to sit, stand, walk, lift, and squat throughout the workday. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
    $44k-64k yearly est. Auto-Apply 49d ago
  • Full time Customer Experience Supervisor

    Tjmaxx

    Customer service manager job in Fond du Lac, WI

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 835 West Johnson St Location: USA TJ Maxx Store 1063 Fond Du Lac WIThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 60d+ ago
  • Service Supervisor

    Continental Careers

    Customer service manager job in Mount Pleasant, WI

    Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Springs at Mount Pleasant residential apartment community in Mount Pleasant, WI. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager. Position Specifics Full-Time Pay: $27.00 - $34.00 per hour Additional earning potential through position-specific performance incentives Essential Responsibilities: Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting Work with vendors to maintain the appearance and safety of the community Oversee expenses and budget Provide support and training to your team Skills for Success: 2 plus years of experience in multifamily Service Supervisor role EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities. Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace: Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months. Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all. On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments. Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us! Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
    $27-34 hourly 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Germantown, WI?

The average customer service manager in Germantown, WI earns between $42,000 and $131,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Germantown, WI

$75,000

What are the biggest employers of Customer Service Managers in Germantown, WI?

The biggest employers of Customer Service Managers in Germantown, WI are:
  1. Public Storage
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