Customer service manager jobs in Lino Lakes, MN

Manager, Store Communications & Training GIII Retail Group Reports to: Senior Director, Store Operations The Manager, Store Communications & Training is a fashion-oriented, energetic, self-starter with a passion for internal communications and training. As the Manager, Store Communications and Training, you will be part of a nimble and creative team, responsible for developing and executing communication strategies, plans and events that educate, engage and inspire employees across GIII Retail Group. This role will provide leadership and support to the Store Operations team by delivering all aspects of communications and process for the organization using various methods, to effectively engage the field audience. This position is responsible for gathering information for communication and creating the content in collaboration with the Sr. Director of Store Operations and other key partners within the organization. The Manager, Store Communications & Training, will develop strong relationships throughout the team and the larger GIII Retail Group organization in order to design appropriate communication and training tools. The ideal candidate will have strong writing skills in planning and creating, in addition to interpreting information across a variety of platforms. POSITION OUTCOMES/DELIVERABLES: Accurate, timely and consistent communications to all retail store locations and corporate partners. Design, organize and coordinate logistics for all training programs at the store level. ESSENTIAL DUTIES AND RESPONSIBILITIES: Independently develop and execute complex communication plans in support of key business initiatives. Maintain a strong understanding of organization communication needs including structure and audience profiles to determine the appropriate channel, medium and distribution approach for communication. Ability to prioritize and right-size messages by audience. Track and measure communication effectiveness and provide input on ways to improve communication initiatives. Proactively identify communication opportunities to help keep employees informed and engaged. Drive alignment with leadership on key strategic training needs. Design, present and train GIII Retail Group training programs to field audience. Provide high-quality writing, formatting, and proofing support of a variety of content. Write and implement communication plans. Send and post communications through the internal communication platform. Manage internal communications platform and support related projects from onset to completion. Collaborate closely with internal team members and external vendors. Maintain communications brand standards, processes and policies. Monitor and track project deliverables and deadlines. Manage necessary training and process documents. EDUCATION/SKILLS AND EXPERIENCE: Experience Required or Preferred: Bachelor's Degree in Communications or related field 5-7 years' experience in Communications Experience in Retail Management a plus Skills Required or Preferred: Must have excellent writing and editing skills with the ability to communicate clearly and effectively with internal and external clients. Excellent time-management and organizational skills and with strong attention to detail. Proficient with Microsoft Office Suite and Adobe Creative Suite. Ability to work under pressure in a detail-oriented, fast-paced environment and be efficient in ambiguous situations. Excellent planning, organization, and project management skills with the ability to effectively multi-task and execute time sensitive and critical tasks. A strategic thinker who also knows how to focus on communication flow. Ability to interpret complex processes and effectively develop communication to drive execution. Strong ability to work with all levels of the organization and across multiple areas. The pay range for this position is: $70,000 - $80,000 per year. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the Minnesota Salary Transparency Law. This position is not eligible for relocation. Local Candidates only. GIII Retail Group is a division of G-III Apparel Group. Being successful at GIII Retail Group means putting the best ideas to work, taking action and following through. You will be challenged by smart, committed co-workers and pushed to be your best. This is a place where your individual talents and creativity make a difference. We are a dynamic company that provides competitive salary and excellent benefits including medical, dental, 401k, life, disability and more! GIII Retail Group's family of retail stores include: DKNY, Donna Karan and Karl Lagerfeld Paris. About G-III Apparel Group, Ltd. G-III is a global leader in fashion with a diversified portfolio of owned and licensed brands across multiple categories and channels. We design, source, manufacture, distribute, and market apparel and accessories worldwide, supported by a strong retail and digital presence. G-III Apparel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

STORE MANAGER - Galleria Edina We are NIC+ZOE, a fiercely female clothing brand led by designer, Dorian Lightbown and her daughter, Zoe. We are driven by one simple mission: to help women ignite their inner confidence. Founded in Boston in 2004, the brand is widely recognized for its knitwear, distinctive patterns, and sophisticated fits. Our customizable, versatile pieces are purposefully designed to help women feel just as good on the inside as they look on the outside. Core Responsibilities Provide an exceptional in-store experience Meet and exceed daily, monthly, and annual store sales and profit goals while maintaining expenses Lead and manage a team of Brand Stylists; Recruit and hire Sales Consultants who represent the NIC+ZOE brand Train and coach Sales Consultants to ensure strong selling skills and Client relationship development Motivate staff to meet store goals and comply with company policies and procedures Analyze and react to business trends regarding assortment; communicating sell through, stock levels, customer feedback and opportunities to increase sales to corporate office Ensure merchandising concepts are set up and standards maintained Perform and supervise store opening/closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility Conduct daily store meetings to ensure accurate and consistent brand communication with employees Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business Perform inventory responsibilities including the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain operational integrity Skill Set Requirements Professional Sales Development through client relationship building and strong selling skills Excellent interpersonal skills Clear communication, both written and verbal Strong leadership skills including the ability to communicate internally at all levels within the organization and externally with clientele Ability to read and analyze selling reports, identify sales trends, and react to the needs of the business Comfort in making decisions and mediating conflict in a team environment Proficient in PC based software including Outlook, Excel, and Word Education/Experience: College degree preferred Minimum 3-5 years of management experience in a retail environment Must be available to work store schedule, including nights and weekends on an as-needed basis Additional: Can stand comfortably for long periods of time; able to lift boxes up to 50 pounds Please note that salary rates are dependent on numerous factors including relavant experience and other job-related qualifications.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Mall of America in Bloomington, Minnesota this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

Job Description Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Compensation: $100,000 Responsibilities: Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Qualifications: Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path). About Company Why Join Keller Williams Integrity NW? This isn't just a job-it's a leadership opportunity with significant earning potential, autonomy, and professional development. You'll have the resources, support, and commission structure to build something meaningful while helping agents transform their businesses. What we believe: We believe that business is one of the greatest vehicles to impact positive change. It starts with creating a culture that fosters self-awareness, accountability, and growth in individuals. Who we are: We're a highly productive, energetic, and dynamic group of people. We are a group of individuals who seek to foster an inclusive environment. At Keller Williams, we believe collaboration is king, and that we all do better when we all do better.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Minneapolis,MN and Eau Claire,WI metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis,MN and Eau Claire,WI metro areas. #LI-Hybrid What you can expect to do in this role: Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. Partner cross-departmentally to advocate and act as the voice of the customer internally. Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) 1+ years of experience with Apple products in a professional setting (Preferred) Fluent in Spanish languages (Preferred) Ability to communicate effectively with both technical and nontechnical stakeholders (Required) Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) Experience working with executive stakeholders (Preferred) Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross-functional teams Strong attention to detail and ability to speak to value and ROI Ability to multi-task and prioritize duties Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America's Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf We set achievable targets, help each other out, and share best practices across the team. You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range$49,385-$144,840 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide. **Location:** **Minneapolis, MN 55413** **Overview:** The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for territory's service, safety, and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits. **Responsibilities/Essential Functions:** + Promote and sustain a safety culture + Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory + Reports directly to a Service Manager or where a Sr. Customer Service Manager is present, will report to the Sr. Customer Service Manager. If neither are present, will report to the General Manager + Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs + Assist in the new account installations as directed by Service Manager and/or General Manager + Manages day to day activities of customer service program(s) for the territory + Visit all required customers each quarter to review growth and service opportunities + Ensure RSRs respond to and resolve all service requests timely + Sets clear expectations for customer service and leads by example + 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up) + Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously + Negotiate and secure renewal agreements with existing customers that protect pricing and profitability + Recruit, select and hire Route Sales employees + Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement. + Delivers and participates in training to ensure customer retention and service goals are met + Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution. + Attend meetings and complete necessary administrative work to improve customer satisfaction + Coordinate collections for accounts receivable + Protect and manage merchandise control processes + Investigates and reports on all accidents or incidents, within 24 hours of notification **Knowledge/Skills/Abilities:** + Demonstrated ability to successfully interface with a variety of organizational functions to get the job done. + Strong interpersonal, analytical, communication, and customer service skills. + Considerable negotiation skills. + Computer proficiency, including working knowledge of MS Office software. + Exposure to sales function preferred. + Considerable skills in management, human relations, and communication. **Working Environment/Safety Requirements:** + Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.). + Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions. + Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance. + Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance. **Experience/Qualifications:** + High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience. + Two years of service and route-based industry experience, with proven track record for growing customer accounts + Previous profit and loss accountability and/or contract-managed service experience preferred + Significant customer interface and service experience + Production planning, maintenance, or warehouse operations experience preferred. **License Requirements/Certifications:** + Driver's license + Automobile insurance on personal vehicle + Meet minimum DMV/MVR points per company policy + Successful completion of criminal background, motor vehicle record, and drug screen checks. **Location** : 700 Industrial Blvd NE Minneapolis, MN 55413 **Benefits** : Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short- and long-term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. **Compensation** : The salary rate for this position ranges from $72,000 to $89,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes a bonus. **Qualifications** **Education** **Required** + High School or better **Licenses & Certifications** **Required** + Drivers License (Not CDL) **Preferred** + DOT Medical Certification Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide. Location: Minneapolis, MN 55413 Overview: The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for territory's service, safety, and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits. Responsibilities/Essential Functions: * Promote and sustain a safety culture * Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory * Reports directly to a Service Manager or where a Sr. Customer Service Manager is present, will report to the Sr. Customer Service Manager. If neither are present, will report to the General Manager * Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs * Assist in the new account installations as directed by Service Manager and/or General Manager * Manages day to day activities of customer service program(s) for the territory * Visit all required customers each quarter to review growth and service opportunities * Ensure RSRs respond to and resolve all service requests timely * Sets clear expectations for customer service and leads by example * 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up) * Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously * Negotiate and secure renewal agreements with existing customers that protect pricing and profitability * Recruit, select and hire Route Sales employees * Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement. * Delivers and participates in training to ensure customer retention and service goals are met * Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution. * Attend meetings and complete necessary administrative work to improve customer satisfaction * Coordinate collections for accounts receivable * Protect and manage merchandise control processes * Investigates and reports on all accidents or incidents, within 24 hours of notification Knowledge/Skills/Abilities: * Demonstrated ability to successfully interface with a variety of organizational functions to get the job done. * Strong interpersonal, analytical, communication, and customer service skills. * Considerable negotiation skills. * Computer proficiency, including working knowledge of MS Office software. * Exposure to sales function preferred. * Considerable skills in management, human relations, and communication. Working Environment/Safety Requirements: * Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.). * Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions. * Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance. * Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance. Experience/Qualifications: * High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience. * Two years of service and route-based industry experience, with proven track record for growing customer accounts * Previous profit and loss accountability and/or contract-managed service experience preferred * Significant customer interface and service experience * Production planning, maintenance, or warehouse operations experience preferred. License Requirements/Certifications: * Driver's license * Automobile insurance on personal vehicle * Meet minimum DMV/MVR points per company policy * Successful completion of criminal background, motor vehicle record, and drug screen checks. Location: 700 Industrial Blvd NE Minneapolis, MN 55413 Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short- and long-term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year. Compensation: The salary rate for this position ranges from $72,000 to $89,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes a bonus.

Description We are hiring for a Customer Service Leader for our Plymouth location at 4105 Vinewood Ln (next to Target off 494 and Rockford Rd). This is a Monday - Friday position with alternating Saturday shifts as needed. Overtime available based on willingness to cover additional shifts. We are growing and looking to build our customer service leadership team! Come work for an exciting new franchise that is the fastest growing laundry & garment care brand in Minneapolis. We are seeking an ambitious and energetic customer service professional looking to advance their career with Tide Cleaners. What exactly would I do? You will be focused on front of house customer service, interacting with customers looking to drop off or pick up their clothes. Your #1 priority will be ensuring a positive customer experience for our Tide Cleaners' clientele. Do you have what it takes? You must be great with customers, a natural conversationalist with a genuine desire to get to know our regular customers. At the same time, it will be helpful if you are computer savvy and a problem solver. More Requirements/Responsibilities DUTIES AND RESPONSIBILITIES - Introduce Tide Cleaners benefits to new customers - Build customer loyalty through personalized service - Resolve client issues and concerns in a professional, timely manner - Maintain a clean, organized & upbeat store environment - Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it will be helpful if you are computer savvy and a problem solver. We will provide you with hands on Tide Cleaners training and all of the tools you need to be successful and advance in our company. Our stores are clean, bright & fresh! Our process is completely non-toxic using Green Earth dry cleaning technology (and Tide/Downy products). Ideal customer service candidate must have: - Passion for people and a positive attitude - Team-oriented work ethic - Ability to think on your feet in a fast paced environment Essential Job Functions: - Must be able to perform job tasks on your feet for extended period of time - Must be able to operate a computer (typing, data entry, processing customer payments) - Use of fine motor skills when inspecting and detailing in garments Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

As part of our commitment to be more than a car company, Subaru wants to ensure that our customers receive an extraordinary experience-- from purchase throughout the ownership life cycle. The Love Promise Customer Experience Manager works in conjunction with our Zone, field personnel, and retailers to implement Love Promise University training to retailer management and their customer-facing team members. Market Territory: Minneapolis, MN Zone PRIMARY RESPONSIBILITIES Acts as an advocate and ambassador for Subaru and ensures that all customer-facing retailer employees understand the Love Promise University mission. Facilitates offsite Love Promise University customer experience training for retail employees in their respective Zone. Utilizes Owner Loyalty Program (OLP), Reputation Management, and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement to develop an action plan for improvement. Develops and communicates corrective action plans and strategies for retailer management and personnel for customer experience improvement. Ensures that plans include details about issues including employees and processes so that retailer leadership can understand and address. The primary contact for Love Promise Champions for all things LPU. Demonstrates proficiency at follow-up with retailers that is both persistent but professional to ensure positive change. Utilizes incentives to help encourage desired behavior and actions. Produces contact reports promptly for all retailer visits. Shares noteworthy contact reports with National Sales Training and Field Operations. Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals. Develops and executes the customized retailer training and recognition for the Love Promise Program including curriculum and delivery and event planning in conjunction with Regional and Zone personnel. ADDITIONAL RESPONSIBILITIES Lead an active role in planning and preparation for national, regional and zone conferences and at times facilitate in front of a large audience. Facilitate training on camera/video. QUALIFICATIONS Bachelor's Degree required At least 6-8 years required Strong ability to motivate and inspire. Excellent interpersonal skills. Excellent communication skills including ability to communicate well across all levels including retailer executives. Proven history of willingness to have difficult conversations while ensuring discussions are constructive and positive. Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation. Proficiency in all Microsoft Office applications including Word, PowerPoint, and Excel. Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges. Ability to collaboratively work with internal Subaru of America (SOA) departments and external partners. Strong analytical skills. Creative thinking with willingness to innovate and collaborate. WORK ENVIRONMENT & TRAVEL REQUIRED: Physical Requirements: Ability to lift up to 20 lbs. Travel Required: Up to 75% Driving Required: Must possess a valid driver's license and maintain a driving record that is acceptable or probationary under the SOA Driving Record Evaluation Criteria Policy. Must enroll and maintain approval by internal risk management to operate company vehicles. SALARY RANGE: The recruiting base salary range for this full-time position is $92,100 - $125,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal grade: M1) WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes: Total Rewards & Benefits: Medical, Dental, Vision Plans Pension, Profit Sharing, and 401K Match Offerings 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays Tuition Reimbursement Program: $15,000 yearly benefit Vehicle Discount Programs Learning & Development: Professional growth and development opportunities Direct partnership with senior leadership Formal Mentorship Program LinkedIn Learning License Visit our Careers landing page to learn more about our compensation and benefit programs. ABOUT SUBARU: Love. It's what makes Subaru, Subaru . As a leading auto brand in the US, we strive to be More Than a Car Company . Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise .

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Customer Care Supervisor Reports to Title: Manager of Customer Care Department/Division: Customer Experience & CC Primary Work Location: Shakopee, MN Job Code/Classification: Exempt The Customer Care Supervisor is responsible for supervising and coordinating the daily efforts of the customer care team focus on providing excellent customer experience. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Coordinate employee attendance to ensure appropriate telephone coverage throughout the day and providing an update to the Manager of Customer Care. Support the Customer Care Trainer/Major Accounts position to ensure a smooth onboarding of new employees, including temporary staff Review daily and weekly call stats and provide feedback to personnel and Customer Care Management Provide daily mentoring/coaching to Customer Care representatives, and assisting with more complex judgement calls Establish strong relationships with other business units, focusing on Inside Sales and Order Management. Reports any pertinent information or issues that directly affects the service center or any individual to Manager of Customer Care, thereby enabling Management to take immediate action Special projects as assigned Competencies (Knowledge and Skills needed for this position.) Able to competently handle all duties and responsibilities of Customer Service Representative Prior experience using Navision and Salesforce or other CRM Proficient in in Microsoft Office Suite and Excel Excellent telephone skills Strong verbal and written communication skills Strong organizational and leadership skills Ability to work in a fast-paced, multi-task environment Confidentiality Professional and positive mindset and demeanor Desired Qualifications Required Education: Degree required or equivalent work experience Experience: 1+ year of supervisory responsibilities preferred 4+ years telephonic or business to business customer service experience, preferably for a hearing instrument manufacturer 1+ years of light sales experience is a plus Proficient in Microsoft Office business applications including Outlook and Excel Ability to communicate information and respond to inquiries from both internal and external customers, verbally and written. Other: Other Information Direct reports: Customer Service Representative(s), Sr. Customer Service Representative(s) Indirect reports: n/a Working Environment: Open office setting with adjustable standing/sitting office furnishings Physical Demands: Must be able to lift up-to 10lbs if required Position Type and Expected Hours of Work: Full-time Monday-Friday, 40 hours per week, plus overtime as needed. Position Type and Expected Hours of Work: Full time (8:00am to 5:00 pm), Monday-Friday, occasional Saturday/OT as needed. About Us At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible. What We Offer As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including: - Generous Benefits including PTO and Paid Holidays - 401k with Company match - Paid Parental Leave & Transition Back to Work Benefits - Company HSA Contributions - Free Hearing Aids for Family Members We encourage you to apply Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. We are committed to an inclusive recruitment process GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. Pay Transparency Notice: Depending on your work location, the target hourly rate for this position can range from $65,000 - $75,000. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. E-Verify: GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here. Disability Accommodation If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ****************************************. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

Part time position that would include afternoon/early evening to close (10:00pm); occasional weekends . The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Assist with training and development of cashiers and courtesy clerks Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Salary Description $18 - $20/hour

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Champlin, MN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day Write new applications through normal daily routine (no marketing required) As an Agent Team Member, you will receive... Minimum hourly wage $18/hr with no maximum limit Flexible schedule working three days/week (up to four days/week for the right person) Bonus and commissions on new business Paid Time Off (two weeks vacation immediately available) SIMPLE Retirement Plan with employer match 3% of your pay Employer-paid licensing (if not already licensed) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (must be able to obtain) Must be a great conversationalist and highly value client relationships Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr What You'll Do: * Responsible for daily customer operations and revenue generation for their assigned function * Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes * Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) * Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) * Actively engages in effective communication plans focused on building employee engagement in order to achieve business results * Conducts performance evaluations that are timely and constructive, where applicable * Participates in the recruiting process, as required * Provides management with various updates and indicators as requested * Remains current on all administrative duties according to company policy What We're Looking For: * 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. * High School Diploma required, Bachelor's Degree preferred * Moderate proficiency in Microsoft Office Suite * Ability to collaborate with internal and external stakeholders * Flexible and adaptable; ability to work effectively in ambiguous situations * Excellent verbal and written communication skills * Ability to address and resolve customer service challenges * Results driven, ability to make decisions and help solve problems * Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team * Ability to drive process and organizational change * Ability to influence * Ability to motivate teams and keep a positive attitude in a fast-paced environment * Ability to work under minimal supervision with a goal-oriented mindset * Ability to see the big picture and leverage critical thinking and decision-making skills * Excellent organization, time management, delegation, and prioritization skills. * Courageous leadership and accountability What You'll Get: * Up to 40% off the base rate of any standard Hertz Rental * Paid Time Off * Medical, Dental & Vision plan options * Retirement programs, including 401(k) employer matching * Paid Parental Leave & Adoption Assistance * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts -Theme Park Tickets, Gym Discounts & more

As a Supervisor, you will lead the Mental Health Crisis Care team across Emergency Department settings and the EmPATH model of care (Emergency Psychiatric Assessment, Treatment, and Healing). This innovative approach provides rapid, patient-centered stabilization in a calm, therapeutic environment rather than a traditional ED. EmPATH units feature open spaces to reduce stress and encourage engagement, while multidisciplinary teams deliver timely assessment, medication management, and recovery planning. The model emphasizes voluntary participation, minimal restraints, and short stays-typically under 24 hours-resulting in improved outcomes and enhanced satisfaction for patients and staff. This position combines strategic leadership with clinical expertise, ensuring operational excellence, staff development, and high-quality patient care. Key Leadership Responsibilities * Operational Oversight: Direct daily operations for Emergency Department and EmPATH locations, including staffing, scheduling, workflow efficiency, and quality assurance. * Team Leadership: Hire, train, and mentor staff; conduct performance evaluations; foster engagement and professional growth. * Program Development: Anticipate needs, implement creative solutions, and develop new initiatives to improve patient experience and outcomes. * Compliance & Quality: Ensure adherence to regulatory standards and lead quality improvement projects. * Strategic Collaboration: Partner with leadership to enhance clinical systems and drive evidence-based practice. Clinical Responsibilities * Provide direct patient care, including diagnostic evaluations, treatment planning, and psychotherapy. * Collaborate with patients, families, and interdisciplinary teams to deliver individualized, culturally sensitive care. * Maintain accurate documentation and communication with payers. Qualifications * Licensed mental health professional (LMHP) with psychotherapy scope. * Proven leadership experience in behavioral health or crisis care settings. * Strong skills in team management, communication, and problem-solving. * Commitment to evidence-based care and continuous improvement. Minimum Qualifications to Fulfill Job Responsibilities: Required Education * Master's Degree in Psychology, Social Work, Nursing or closely related field Experience * 2 years post licensure experience in mental health and/or chemical dependency treatment experience One of the following License/Certification/Registration * LICSW * Licensed Psychologist (LP), * Licensed Marriage or Family Therapist (LMFT), * or LPCC (Licensed Professional Clinical Counselor (LPCC) Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

The Supervisor Patient Services plays a vital role in ensuring the smooth and efficient operation of their assigned patient service team. This position is responsible for supervising, overseeing the day-to-day operations, and maintaining a high standard of customer service and patient satisfaction. The Supervisor Patient Services collaborates with various departments to optimize patient care and provides leadership and guidance to the team. Responsibilities Team Leadership: * Provide leadership, guidance, coaching and support to an assigned team * Set performance expectations, monitor progress, and provide a regular cadence of 1:1s to review successes, performance scorecard and provide feedback * Foster a positive work environment that promotes teamwork, open communication, and continuous improvement * Identify training needs, develop training programs, and ensure team members are equipped with the necessary skills to deliver exceptional patient service Department Operations: * Oversee the daily operations of the assigned team, ensuring smooth workflows and efficient processes * Monitor key performance indicators (KPIs) to assess departmental performance and take appropriate actions to achieve targets and objectives * Maintain and ensure documentation and OneNote tools are up to date * Implement and enforce policies, procedures, and protocols related to patient services * Identify opportunities for process improvement and implement effective solutions to enhance efficiency and patient satisfaction * Jump in to support the team on heavy volume days Customer Service and Patient Satisfaction: * Maintain a strong focus on customer service excellence, ensuring that all patient interactions are handled with professionalism, empathy, and respect. * Address patient concerns or complaints promptly and effectively, seeking resolution and taking necessary actions to prevent future issues * Collaborate with other leaders and departments to improve patient experiences and coordinate seamless transitions of care * Monitor patient satisfaction scores and implement initiatives to enhance patient satisfaction levels Staff Development: * Identify training needs and facilitate ongoing professional development opportunities for team members * Provide coaching and mentoring to support the growth and career progression of individual team members * Foster a culture of continuous learning and encourage the sharing of best practices among team members * Develop meaningful goals and monitor progress. Write and deliver annual performance reviews Collaboration and Communication: * Collaborate with cross-functional teams to streamline processes and resolve issues * Communicate effectively with team members, senior management, and other stakeholders to ensure the smooth flow of information * Participate in meetings, trainings, and projects related to patient services and contribute to the implementation of strategic initiatives * Maintain compliance with all appropriate regulatory requirements including HIPAA * Other duties/projects as assigned Qualifications Education & Experience Required: * Bachelor's degree in healthcare administration, business administration, or equivalent experience may be considered * 3+ years of patient/customer service experience within the healthcare, medical device and/or patient service arena * Proven experience in a supervisory or leadership role within a healthcare or patient services setting Preferred: * Previous experience developing employees * Previous experience leading through change Knowledge & Skills * Strong proficiency with Microsoft Office applications including Word, Excel, Teams and Outlook * Able to build an inspiring team environment with an open communication culture * Able to gain confidence and respect of colleagues through demonstrated expertise and cross-functional collaboration * Ability to utilize data from metrics and key data points to drive department decisions * Solid ability to proactively identify issues and efficiencies and propose solutions * Strong presentation and training skills * Strong knowledge of patient services operations, customer service principles and patient satisfaction metrics * Excellent leadership, coaching, and team-building skills * Exceptional communication skills both verbal and written with the ability to communicate effectively with all types of patients and employees * Ability to handle sensitive and confidential information with discretion * Strong problem-solving and decision-making abilities Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. $61,500 - $86,205 Additional benefits: exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more