Customer service manager jobs in Minnetonka, MN

Customer Service Professionals - Build a Career in Real Estate If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step. Through KSCORE, Keller Williams Integrity NW provides real estate education to help service-minded professionals transition into real estate - no prior experience needed. Here's what you'll gain: Training and mentorship from the #1 real estate company in the world. A culture focused on community, collaboration, and client care. Flexible schedule - be your own boss. Profit share and bonus opportunities beyond commissions. Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you'll have everything you need to succeed. Apply today to learn how you can get your license at no cost and start your real estate career with us. #RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement Strong background in sales, business development, or other performance-driven roles. Excellent communication and interpersonal skills with a natural ability to build relationships. Highly motivated, competitive, and goal-oriented with a desire to achieve top results. Ability to work independently while also contributing to a collaborative team culture. Comfortable using technology, CRM systems, and digital tools to manage leads and clients. Growth mindset with a willingness to learn new skills and follow proven models. Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path). Background in customer service, hospitality, retail, or client support roles. Excellent communication and active listening skills with a focus on client needs. Strong problem-solving ability and patience when guiding clients through important decisions. Friendly, approachable personality with a service-minded attitude. Ability to manage multiple tasks and stay organized in a fast-paced environment. Growth-oriented and eager to learn new skills through training and mentorship. Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path).

Manager, Store Communications & Training GIII Retail Group Reports to: Senior Director, Store Operations The Manager, Store Communications & Training is a fashion-oriented, energetic, self-starter with a passion for internal communications and training. As the Manager, Store Communications and Training, you will be part of a nimble and creative team, responsible for developing and executing communication strategies, plans and events that educate, engage and inspire employees across GIII Retail Group. This role will provide leadership and support to the Store Operations team by delivering all aspects of communications and process for the organization using various methods, to effectively engage the field audience. This position is responsible for gathering information for communication and creating the content in collaboration with the Sr. Director of Store Operations and other key partners within the organization. The Manager, Store Communications & Training, will develop strong relationships throughout the team and the larger GIII Retail Group organization in order to design appropriate communication and training tools. The ideal candidate will have strong writing skills in planning and creating, in addition to interpreting information across a variety of platforms. POSITION OUTCOMES/DELIVERABLES: Accurate, timely and consistent communications to all retail store locations and corporate partners. Design, organize and coordinate logistics for all training programs at the store level. ESSENTIAL DUTIES AND RESPONSIBILITIES: Independently develop and execute complex communication plans in support of key business initiatives. Maintain a strong understanding of organization communication needs including structure and audience profiles to determine the appropriate channel, medium and distribution approach for communication. Ability to prioritize and right-size messages by audience. Track and measure communication effectiveness and provide input on ways to improve communication initiatives. Proactively identify communication opportunities to help keep employees informed and engaged. Drive alignment with leadership on key strategic training needs. Design, present and train GIII Retail Group training programs to field audience. Provide high-quality writing, formatting, and proofing support of a variety of content. Write and implement communication plans. Send and post communications through the internal communication platform. Manage internal communications platform and support related projects from onset to completion. Collaborate closely with internal team members and external vendors. Maintain communications brand standards, processes and policies. Monitor and track project deliverables and deadlines. Manage necessary training and process documents. EDUCATION/SKILLS AND EXPERIENCE: Experience Required or Preferred: Bachelor's Degree in Communications or related field 5-7 years' experience in Communications Experience in Retail Management a plus Skills Required or Preferred: Must have excellent writing and editing skills with the ability to communicate clearly and effectively with internal and external clients. Excellent time-management and organizational skills and with strong attention to detail. Proficient with Microsoft Office Suite and Adobe Creative Suite. Ability to work under pressure in a detail-oriented, fast-paced environment and be efficient in ambiguous situations. Excellent planning, organization, and project management skills with the ability to effectively multi-task and execute time sensitive and critical tasks. A strategic thinker who also knows how to focus on communication flow. Ability to interpret complex processes and effectively develop communication to drive execution. Strong ability to work with all levels of the organization and across multiple areas. The pay range for this position is: $70,000 - $80,000 per year. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the Minnesota Salary Transparency Law. This position is not eligible for relocation. Local Candidates only. GIII Retail Group is a division of G-III Apparel Group. Being successful at GIII Retail Group means putting the best ideas to work, taking action and following through. You will be challenged by smart, committed co-workers and pushed to be your best. This is a place where your individual talents and creativity make a difference. We are a dynamic company that provides competitive salary and excellent benefits including medical, dental, 401k, life, disability and more! GIII Retail Group's family of retail stores include: DKNY, Donna Karan and Karl Lagerfeld Paris. About G-III Apparel Group, Ltd. G-III is a global leader in fashion with a diversified portfolio of owned and licensed brands across multiple categories and channels. We design, source, manufacture, distribute, and market apparel and accessories worldwide, supported by a strong retail and digital presence. G-III Apparel Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

STORE MANAGER - Galleria Edina We are NIC+ZOE, a fiercely female clothing brand led by designer, Dorian Lightbown and her daughter, Zoe. We are driven by one simple mission: to help women ignite their inner confidence. Founded in Boston in 2004, the brand is widely recognized for its knitwear, distinctive patterns, and sophisticated fits. Our customizable, versatile pieces are purposefully designed to help women feel just as good on the inside as they look on the outside. Core Responsibilities Provide an exceptional in-store experience Meet and exceed daily, monthly, and annual store sales and profit goals while maintaining expenses Lead and manage a team of Brand Stylists; Recruit and hire Sales Consultants who represent the NIC+ZOE brand Train and coach Sales Consultants to ensure strong selling skills and Client relationship development Motivate staff to meet store goals and comply with company policies and procedures Analyze and react to business trends regarding assortment; communicating sell through, stock levels, customer feedback and opportunities to increase sales to corporate office Ensure merchandising concepts are set up and standards maintained Perform and supervise store opening/closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility Conduct daily store meetings to ensure accurate and consistent brand communication with employees Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business Perform inventory responsibilities including the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain operational integrity Skill Set Requirements Professional Sales Development through client relationship building and strong selling skills Excellent interpersonal skills Clear communication, both written and verbal Strong leadership skills including the ability to communicate internally at all levels within the organization and externally with clientele Ability to read and analyze selling reports, identify sales trends, and react to the needs of the business Comfort in making decisions and mediating conflict in a team environment Proficient in PC based software including Outlook, Excel, and Word Education/Experience: College degree preferred Minimum 3-5 years of management experience in a retail environment Must be available to work store schedule, including nights and weekends on an as-needed basis Additional: Can stand comfortably for long periods of time; able to lift boxes up to 50 pounds Please note that salary rates are dependent on numerous factors including relavant experience and other job-related qualifications.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Mall of America in Bloomington, Minnesota this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

The Customer Success Manager - IT is responsible for responsible for ensuring client success post-onboarding, cybersecurity solution adoption, risk mitigation, and client security posture improvement. This role involves managing and nurturing client relationships, ensuring contract profitability, client retention and driving increased wallet share. Tasks will involve a combination of pre-scheduled and ad hoc consulting in support of the client's business strategy. Success of this role is measured by managing to acceptable financial targets and customer satisfaction thresholds made part of key KPIs. This role ensures clients maximize the value and protection offered by Marco's cybersecurity solutions, proactively identifying and addressing security risks and compliance requirements. ESSENTIAL FUNCTIONS: Develop and maintain business relationships with clients' key decision makers and act as a direct point of contact. Understand client's business strategy (including goals, objectives, and challenges) and proactively provide solutions and recommendations to drive their success. Collaborate with internal security teams to ensure seamless delivery of cybersecurity services. Conduct cybersecurity posture reviews and recommend improvements. Collaborate with Marco's Security Operations Center (SOC) and Governance, Risk and Compliance Teams on advanced solutions delivery and upselling initiatives. Conduct regular technical and operational meetings with clients to assess their satisfaction and identify areas of improvement. Drive adoption of advanced security features and ensure clients meet compliance standards (e.g., HIPAA, GDPR, CMMC). Assist the Security Operations Center (SOC) and designated Incident Commander in the coordination of incident response and support clients during security events. Assist clients with getting the most out of investing in Marco's services. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Participate in client technology steering meetings, acting as a trusted advisor providing guidance and insights on industry trends, best practices, and product enhancements. Internally knowledge share client strategies, initiatives, changes and assure documentation in internal tools is updated in a timely manner. Deliver Client Business Reviews to maintain a multi-year technology roadmap with a now, near, far execution strategy. Identify upsell and cross-sell opportunities to maximize client value and maximize revenue growth, including subscription and contract renewals. Participate in Marco project meetings regarding client projects in process. Assist in resolution of client issues and concerns in a timely and effective manner, escalating as necessary. Manage the required non-traditional work hours to meet job duties and responsibilities. Act in accordance with Marco policies and procedures as set forth in the employee handbook. Uphold Marco's business ethics by supporting Marco's vision, mission, and values. Exemplify the Gold Standard Experience through every interaction. Attend required company and departmental meetings. QUALIFICATIONS: Bachelor's degree; or equivalent combination of education and experience. Degree or certification in cybersecurity, information assurance, or related field preferred. Experience with service management concepts, systems testing, and evaluation methods (e.g. ITIL v4). Experience with cybersecurity frameworks (e.g., NIST, ISO 27001) and security technologies (SIEM, endpoint protection, firewalls). Certifications such as CISM or CompTIA Security+, or equivalent are highly desirable. Microsoft or Managed IT experience preferred Valid Driver's License, proof of personal insurance, and an acceptable driving record. REQUIRED SKILLS: Natural aptitude for outcome-based reasoning. Demonstrate excellent verbal and written communication skills with internal and external clients. Ability to translate complex cybersecurity concepts for non-technical audiences. Strong analytical skills for threat identification and risk assessment. Experience with cybersecurity tools and platforms (e.g., vulnerability scanners, incident management systems). Ability to manage sensitive information and maintain confidentiality. Demonstrated ability to respond effectively to security incidents and client escalations, collaborating with the Security Operations Center (SOC). Self-starter, ability to plan and implement sales strategy with limited supervision. Ability to thrive in a competitive, goal-driven environment. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. Ability to prioritize responsibilities and to operate with changing priorities. Demonstrate ability to work effectively and professional with all types of people and situations. Demonstrates a strong attention to detail to ensure accuracy and quality. Strong desire to collaborate and help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs. Pay Range: $99,264 - $158,822 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Job DescriptionAre you a passionate leader who loves turning great service into unforgettable experiences? Join Crystal D - The Home of “The WOW Effect” - as our next Customer Service Manager and help us turn emotions into memories every single day. About the Role The Customer Service Manager leads and develops our Customer Service team to uphold the Crystal D brand and provide world-class service. This role blends strategic leadership with hands-on management, ensuring our customers and employees experience excellence at every step. You'll build a strong, high-performing team, implement service strategies that align with company goals, and foster a culture of empowerment, accountability, and continuous improvement. *This role manages a team of 8 direct reports, including one team lead. What You'll Do Develop and communicate a clear vision for the Customer Service department. Lead, coach, and inspire a team of Customer Service Specialists. Establish and track performance metrics for service quality, order accuracy, and productivity. Drive process improvements to enhance efficiency and customer satisfaction. Collaborate across departments (Sales, Marketing, Production) to ensure seamless customer experiences. Promote Crystal D's core values in every decision and interaction. What We're Looking For Associate degree or equivalent combination of education and experience. 3-5 years of customer service leadership or management experience. Proven ability to lead, develop, and motivate teams. Strong communication, organization, and problem-solving skills. Proficient in Microsoft Office Suite and comfortable adopting new technologies. A growth mindset and a passion for delivering outstanding service. Our Core Values Integrity - I do what I say I will do. Quality - I have an unyielding persistence to improve. Respect - I treat people the way I want to be treated. Commitment - I am committed to the ongoing viability of the company. Passion - I have the burning desire to achieve in all I do. Why You'll Love Working Here At Crystal D, you'll join a team of Memory Makers who are passionate about creating meaningful moments. We offer a collaborative, growth-oriented environment where excellence is recognized and celebrated. If you're a proven leader ready to make an impact and deliver The WOW Effect every day - we'd love to meet you! Compensation and Location Salary: Starting at $75,000 annually, commensurate with experience Location: 505 Atwater Circle, St. Paul, MN 55103 Powered by JazzHR JTlLyIqAjx

Job DescriptionDescription: Certified Power is a leader in the engineering, manufacturing and distribution of hydraulic systems and controls for the mobile and industrial OEM markets. The Customer Service Manager will directly supervise all day-to-day operations of the customer service team. This role will provide leadership and guidance for the team through changes to the business landscape and business processes. The Customer Service Manager will drive for total customer satisfaction and transparent communication with both internal and external stakeholders. Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability. Requirements: RESPONSIBILITIES Manage daily operations of customer service department Develop and monitor metrics to measure effectiveness of customer service department and identify opportunities for improvement Collaborate with other departments to develop efficient processes and address improvement opportunities Provide training to team members and develop training materials including work instructions and procedures to document processes in accordance with ISO9001 Responsible for identifying and executing continuous improvement activities to streamline the customer service department focused around providing the best experience possible for our customers Administer performance management through regular employee meetings, annual performance reviews, and employee coaching Develop employees for growth and improvement, fostering an environment of personal and professional growth Manage and develop relationships with key contacts at customers not limited to but including buyers, planners, and engineers Promote effective communication with customers, both internally and externally related to all business aspects Provide working customer service support such as preparing quotes, entering sales orders, monitoring orders, and processing customer requests Responsible for providing support to Regional Sales Managers in quoting, reporting, and identifying parts Manage the customer forecasting process to facilitate production planning and purchasing in advance of customer demands Empowered to make decisions on minor schedule and order changes to provide the best service to the customer Monitoring profit margins for sales orders by utilizing Price Inquiry tool, Quoting Matrix, part specific quotes, and other reporting tools Work with Planning to confirm status of jobs and delivery timeline. Communicate any delivery changes to customer in advance Understand product lines and technical aspects of individual products as they apply to customer applications Responsible for creating and maintaining various reports that track progress and trends regarding sales activity, account status, and projects as requested by customers or management Interact effectively with internal departments, including purchasing, engineering, operations, shipping/receiving, quality, accounting, and sales Maintains regular and predictable attendance Performs other duties as assigned An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. COMPETENCIES Excellent verbal, written communication, and organizational skills Self-direction to work independently or within a team environment Ability to lead a team both as manager and peer Build and maintain strong relationships across all levels of the organization Ability to meet project deadlines with a focus on details Accountable to achieve assigned goals Actively participate as a member of cross-functional teams Highly organized and able to manage multiple tasks at a time EDUCATION/EXPERIENCE Bachelor/4-year degree preferred 5 years' experience in a manufacturing environment 5 years' experience working with formal ERP system (Epicor, SAP, Infor, Oracle, etc.) 3 years' experience in customer service-related role 3-5 years' experience supervising and leading a team of people Strong personal presence and comfortable presenting to others Experience working with CRM (preferred) Experienced with Microsoft Office products including Word, Excel, PowerPoint, and Outlook WORK ENVIRONMENT Office hours average 40 per week Work performed in an indoor office setting. The work environment characteristics described here are representative of those that an individual encounters while performing the essential functions of this position. Travel Up to 15%

We're looking for a Customer Experience Measurement (CXM) Strategist to help drive Securian's CXM program forward. In this role, you'll partner with cross-functional teams-business leaders, analytics, technology, research, and experience designers-to turn customer insights into measurable business impact. If you're passionate about customer experience, skilled in research methodology, and able to influence through data-driven storytelling, we'd love to hear from you. Responsibilities include but not limited to: * Collaborate with the CXM Program Manager, internal stakeholders, and external vendors to deliver actionable insights that shape strategy and experience design. * Serve as a trusted advisor and subject matter expert for teams leveraging CXM insights for continuous improvement. * Translate complex data from multiple sources into clear, actionable recommendations. * Use storytelling and visualization to influence decisions and motivate teams. * Develop and present analyses that support problem-solving, prioritization, and executive decision-making. Qualifications: * Bachelor's degree in a related field or equivalent work experience. * 3-5 years of relevant professional experience in CX measurement, research, data analysis, or a related field. * Expertise in CX measurement research methodology and study design (quantitative and qualitative), including data analysis. * Ability to link CX data with enterprise data to uncover actionable insights. * Advanced skills in preparing and joining data sets across systems and tools. * Proven ability to communicate technical content to diverse audiences and influence through compelling narratives. * Strong organizational skills with the ability to manage multiple priorities. * Comfort with ambiguity and change; ability to see the big picture and drive transformation. Preferred Qualifications: * Master's degree in social sciences or related field. * Experience in financial services. * Familiarity with Qualtrics (dashboards, reports, Stats iQ). * Internal Securian Financial job title for this position is Strategy and Innovation Consultant* Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. This position requires you to live within in a commutable distance (90 minutes) of our Home Office in St. Paul, MN. You'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. #LI-Hybrid The estimated base pay range for this job is: $69,500.00 - $129,000.00 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: * We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. * Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. * Holidays: Securian provides nine company paid holidays. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: * Mental Wellness and Disability * Pride at Securian Financial * Securian Young Professionals Network * Securian Multicultural Network * Securian Women and Allies Network * Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at ***********************, by telephone ************ (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here

Description We are hiring for a Customer Service Leader for our Plymouth location at 4105 Vinewood Ln (next to Target off 494 and Rockford Rd). This is a Monday - Friday position with alternating Saturday shifts as needed. Overtime available based on willingness to cover additional shifts. We are growing and looking to build our customer service leadership team! Come work for an exciting new franchise that is the fastest growing laundry & garment care brand in Minneapolis. We are seeking an ambitious and energetic customer service professional looking to advance their career with Tide Cleaners. What exactly would I do? You will be focused on front of house customer service, interacting with customers looking to drop off or pick up their clothes. Your #1 priority will be ensuring a positive customer experience for our Tide Cleaners' clientele. Do you have what it takes? You must be great with customers, a natural conversationalist with a genuine desire to get to know our regular customers. At the same time, it will be helpful if you are computer savvy and a problem solver. More Requirements/Responsibilities DUTIES AND RESPONSIBILITIES - Introduce Tide Cleaners benefits to new customers - Build customer loyalty through personalized service - Resolve client issues and concerns in a professional, timely manner - Maintain a clean, organized & upbeat store environment - Manage your day, night and weekend customer service staff Do you have what it takes? You must be a natural conversationalist that has a consistently positive & upbeat attitude. At the same time, it will be helpful if you are computer savvy and a problem solver. We will provide you with hands on Tide Cleaners training and all of the tools you need to be successful and advance in our company. Our stores are clean, bright & fresh! Our process is completely non-toxic using Green Earth dry cleaning technology (and Tide/Downy products). Ideal customer service candidate must have: - Passion for people and a positive attitude - Team-oriented work ethic - Ability to think on your feet in a fast paced environment Essential Job Functions: - Must be able to perform job tasks on your feet for extended period of time - Must be able to operate a computer (typing, data entry, processing customer payments) - Use of fine motor skills when inspecting and detailing in garments Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Job Description About Us: Hi! We're Storm Creek- a women-owned, B-Corp certified, sustainably-made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. Here's a bit more about us so we can really get to know each other. From sparking curiosity to fueling our growth mindset, we're all about purposeful action and relentless innovation. We run on EOS, and "good enough" isn't in our vocabulary-we aim higher, think sharper, and collaborate harder. And giving back? That's in our DNA. We're charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too. We're proud to be recognized as one of the best places to work in 2024 and 2025 - ranked in the top 1% of suppliers nationwide and a Minnesota Keystone Member, giving 5% of our profits back to the community. Translation? We're not just a great place to shop - we're an even better place to work. Curious what makes us special? Come join the fun! About the role: The Customer Experience Manager is responsible for delivering a seamless, high-quality customer journey that strengthens relationships, accelerates responsiveness, and drives operational precision. This role provides leadership, management, and accountability (LMA) across customer-facing workflows while ensuring tight collaboration with Sales, Order Entry, and Fulfillment. Through proactive communication, disciplined process management, and effective use of technology tools such as Zoho and AI, this position ensures customers receive exceptional support at every stage of their engagement with Storm Creek. Success in this role means the customer journey is consistently executed with accuracy, timeliness, and professionalism. Customers experience clear communication, fast resolution of issues, and confident support during onboarding and ongoing engagement. Metrics are met or exceeded, reporting is reliable and data-driven, and cross-functional teams remain aligned due to proactive communication. Processes are documented, simplified, and continuously improved to reduce friction and enhance efficiency. Technology is leveraged effectively to streamline work, escalations are managed decisively, and the team operates with strong accountability and a customer-first mindset. You'll come to work every day if you Get, Want, and have the Capacity for: LMA Provide leadership, management, and accountability (LMA) for any CX functions or workflows owned. Collaborate tightly with Sales, Order Entry, and Fulfillment to ensure seamless execution. Communicate proactively to maintain alignment across teams. Own the Customer Journey & Successful Implementation Create and implement a consistent customer satisfaction score survey, analyze trends, and lead follow up actions that improve overall customer satisfaction and loyalty. Design, maintain, and continuously improve the end-to-end customer journey. Ensure all onboarding, communication, and follow-through steps are executed accurately and on time. Use Zoho, AI tools, and established resources to streamline steps and reduce friction. Deliver Customer-Centric Service & Manage Escalations Serve as a calm, clear, responsive point of contact for both internal and external customers. Resolve escalations quickly and decisively. Uphold a "customer first" standard across all touchpoints. Drive Metrics, Reporting, and Accountability Track, analyze, and report CX performance metrics. Maintain high attention to detail and ensure data accuracy. Hold self and cross-functional partners accountable to CX service levels and KPI expectations. Process Ownership, Efficiency, and Continuous Improvement Ensure customer-facing processes are documented, simple, scalable, and consistently followed. Identify inefficiencies and implement improvements that enhance the customer experience. Leverage technology (Zoho, AI, automations) to improve speed, accuracy, and simplicity. You will love it here if you are: Purpose Driven Always Seeking Better Humbly Confident Accountable to the End Result Skills & Qualifications Degree in Business/Management or related, or an acceptable combination of education and experience. 5+ years of directly related work customer service experience. Management experience is a must. Previous experience in the promotional products industry. Computer skills: Proficient with Microsoft Office Suite (strong Excel proficiency) and CRM (ZOHO, Salesforce) platforms; fast learner of ERP software. Proven track record of motivating and inspiring employees while encouraging teamwork. Excellent organizational, project/time management and problem-solving skills. Strong, effective verbal and written communications skills. Comfortable dealing with customers at all levels within an organization. Experience dealing with customers' escalated issues. Exceptional attention to detail. Self-motivated, with high energy and an engaging level of enthusiasm and positivity. Comfortable working in a fast-paced changing environment. What Storm Creek Can Offer You: We offer a salary range of $70,000-$80,000 per year and a comprehensive benefits package including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of vacation/ESST, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year). Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Ready to join us? Let's make an impact together at Storm Creek!

We have a full time and part time position open that would include mornings and some weekends. You will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company's database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day. Must be available to work some weekends and holidays. Benefits Summary for Full Time Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Salary Description $17 - $20/hour

Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Position: Program Manager, Customer Experience Location: Remote - National US About this role: The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes. Scope of Work: * Ability to perform role effectively for an average of 6 opportunities concurrently. * Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service. * Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized. * Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices. * Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. * Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program * Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements * Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service. * Accountable to prioritizing work that meets the needs of iRhythm business goals * Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business * Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems Requirements * Bachelor's degree required, Master's degree preferred: * Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree. * Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred * Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months * Strong communication and presentation skills * Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers * Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity * Strong understanding of the healthcare landscape and experience in cardiology preferred * Ability to multi-task and prioritize in a fast-paced environment * Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio) * Must be able to travel up to 50%. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see *********************************************************************************** and *****************************************

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Champlin, MN. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day Write new applications through normal daily routine (no marketing required) As an Agent Team Member, you will receive... Minimum hourly wage $18/hr with no maximum limit Flexible schedule working three days/week (up to four days/week for the right person) Bonus and commissions on new business Paid Time Off (two weeks vacation immediately available) SIMPLE Retirement Plan with employer match 3% of your pay Employer-paid licensing (if not already licensed) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (must be able to obtain) Must be a great conversationalist and highly value client relationships Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

As a Supervisor, you will lead the Mental Health Crisis Care team across Emergency Department settings and the EmPATH model of care (Emergency Psychiatric Assessment, Treatment, and Healing). This innovative approach provides rapid, patient-centered stabilization in a calm, therapeutic environment rather than a traditional ED. EmPATH units feature open spaces to reduce stress and encourage engagement, while multidisciplinary teams deliver timely assessment, medication management, and recovery planning. The model emphasizes voluntary participation, minimal restraints, and short stays-typically under 24 hours-resulting in improved outcomes and enhanced satisfaction for patients and staff. This position combines strategic leadership with clinical expertise, ensuring operational excellence, staff development, and high-quality patient care. Key Leadership Responsibilities * Operational Oversight: Direct daily operations for Emergency Department and EmPATH locations, including staffing, scheduling, workflow efficiency, and quality assurance. * Team Leadership: Hire, train, and mentor staff; conduct performance evaluations; foster engagement and professional growth. * Program Development: Anticipate needs, implement creative solutions, and develop new initiatives to improve patient experience and outcomes. * Compliance & Quality: Ensure adherence to regulatory standards and lead quality improvement projects. * Strategic Collaboration: Partner with leadership to enhance clinical systems and drive evidence-based practice. Clinical Responsibilities * Provide direct patient care, including diagnostic evaluations, treatment planning, and psychotherapy. * Collaborate with patients, families, and interdisciplinary teams to deliver individualized, culturally sensitive care. * Maintain accurate documentation and communication with payers. Qualifications * Licensed mental health professional (LMHP) with psychotherapy scope. * Proven leadership experience in behavioral health or crisis care settings. * Strong skills in team management, communication, and problem-solving. * Commitment to evidence-based care and continuous improvement. Minimum Qualifications to Fulfill Job Responsibilities: Required Education * Master's Degree in Psychology, Social Work, Nursing or closely related field Experience * 2 years post licensure experience in mental health and/or chemical dependency treatment experience One of the following License/Certification/Registration * LICSW * Licensed Psychologist (LP), * Licensed Marriage or Family Therapist (LMFT), * or LPCC (Licensed Professional Clinical Counselor (LPCC) Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Your Job Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location. As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives. This role is critical in driving market-leading customer satisfaction and delivering excellent service experience by streamlining scalable processes and tools. The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer-facing teams and site operations. Our Team You will be part of a dynamic team that embodies the Principle-Based Management (PBM) philosophy - focusing on humility, respect, and accountability. Our team values open communication, constructive challenge, and shared knowledge to drive superior outcomes and long-term value for customers and the company. What You Will Do Lead, mentor, and develop a high-performing team of Customer Service Representatives. Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation. Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency. Ensure accurate and timely order verification, entry, acknowledgement, and status updates. Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations. Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology. Engage proactively with internal and external stakeholders-including customers, site operations, finance, and sales-to gather insights, resolve issues, and promote best practices. Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment. Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency. Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities. Who You Are (Basic Qualifications) 3+ years of customer service experience 2+ years in a leadership role, preferably in manufacturing or production environments. Experience with customer order management systems (SAP) and Microsoft Office Suite. What Will Put You Ahead Bachelor's degree in Business Administration, Supply Chain, or related field. Experience with digitizing customer service interactions and standardizing processes. This position does not qualify for VISA Sponsorship. In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Molex company, Phillips-Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount