Customer service manager jobs in North Lauderdale, FL

About the Company Summary Manager, Central Sterilization Services is a professional member of the health care team who assumes advocacy and responsibility while managing a large multi-functional service are to ensure maximum efficiency and responsiveness. Provides direction to a multi-disciplinary, multi-skilled workforce to ensure that services and outcomes comply with standards established by various accrediting licensing, other regulatory agencies and the Jackson Health System. Exercises shared responsibility for the development and maintenance of effective working relationships with all disciplines responsible for the provision of service to customers in the areas of Sterile Processing while conducting business in an ethical manner and respecting customer's rights. About the Role The Manager retains the authority to hire, complete performance evaluations, discipline and terminate staff under their direct supervision in accordance with applicable policies and procedures. The incumbent may assist and act in a confidential capacity to help manage, formulate, determine and effectuate management process and policies. The incumbent may attend management meetings and may be involved directly or indirectly in the decision making process around confidential management decisions. Position requires exercise of independent judgment. Responsibilities Promotes a strong customer service orientation within the Central Sterile Services including development and implementation of customer-focused systems, processes and behaviors. Establishes systems of accountability for clinical, clerical and support personnel to ensure that customer needs are assessed accurately and serviced in a timely fashion. Develops and maintains effective working relationships with all other disciplines responsible for the provision of service to customers in the Central Sterile Services. Provides leadership by developing, communicating, implementing and evaluating the mission, goals and objectives of the Central Sterile Services. Ensures that unit specific goals and objectives are consistent with those of the Division, Medical Staff and the Public Health Trust. Demonstrates vision and initiative in directing all aspects of the Sterile Services. Is aware of changes that affect the Central Sterile Services and takes action, as appropriate, to ensure future success for the Central Sterile Services and the Public Health Trust. Acts as a role model for employees and customers by demonstrating exemplary personal and professional attributes consistent with organizational philosophies. Analyzes situations and arrives at conclusions which serve the best interests of Central Sterile Services and the Jackson Health System. Develops, communicates, implements and evaluates an on-going Performance Improvement plan for the Central Sterile Services consistent with the philosophy of the Executive Performance Improvement Council (EPIC) and the Central Sterile Services Performance Improvement Council. Ensures that unit specific Performance Improvement plans are consistent with those of the Division, Medical Staff and the Public Health Trust. Ensures that Performance Improvement plans are interdepartmental and interdisciplinary and include components which increase customer satisfaction, operating efficiencies and positive customer outcomes. Provides adequate time and resources so that personnel may participate in Performance Improvement activities. Demonstrates an empowering management style congruent with the performance and quality improvement philosophy of the Jackson Health System. Establishes and directs information management systems to obtain, collect, store, analyze, manage and disseminate information to continuously improve customer outcomes and individual Central Sterile Services performance. Communicates organizational policies and procedures effectively. Assumes primary responsibility for ensuring that the Central Sterile Services and the Public Health Trust are kept informed about clinical, administrative and environmental issues and their effect and/or impact on the institution. Ensures that information processes are appropriate for the Central Sterile Services and compatible with internal and external information systems and standards. Uses and analyzes appropriate technology and systems in assessing and conveying information. Recruits, retains, evaluates and motivates staff necessary to implement the goals, objectives and responsibilities of the Central Sterile Services. Implements and ensures compliance with job performance standards to assess staff competencies. Provides leadership for staff development and ensures staff participation in appropriate orientation, training courses and mandatory educational programs to maintain competency in job skills, knowledge, equipment usage and safe work practices. Maintains a working knowledge of laws, policies, procedures and collective bargaining agreements impacting upon employees in the Central Sterile Services. Ensures appropriate staffing mix to meet the needs of the Central Sterile Services. Facilitates employee empowerment and encourages employee participation. Delegates tasks while retaining accountability for outcomes. Enforces Public Health Trust personnel policies fairly and consistently and takes progressive disciplinary action for just cause. Plans, administers and uses staff, materials and unit facilities appropriately to meet budgetary objectives of the Central Sterile Services. Understands budget development and reimbursement procedures; develops and implements strategies to maintain or increase revenues while controlling expenses. Participates with other members of management in developing, implementing and evaluating programs and policies related to the determination, allocation and control of fiscal, human, materiel and informational resources for the Central Sterile Services. Understands and utilizes Jackson Health System's fiscal management tools effectively. Develops and manages an Emergency Preparedness Plan consistent with Public Health Trust and community-wide emergency preparedness efforts. Participates with the Medical staff and other disciplines responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care to meet the needs of the patients within the Central Sterile Services. Ensures staff's participation in an effective and efficient case management system for the Central Sterile Services. Provides for an effective patient and family education program to meet the needs of the Central Sterile Services. Maintains a working knowledge and understanding of managed care as well as Public Health Trust, local, and national health care delivery systems and ensures that Central Sterile Services operates within applicable guidelines. Ensures that staff provides for continuity of care, early discharge planning and effective utilization of Public Health Trust and community resources. Maintains current knowledge of County, State and Federal guidelines/requirements as they apply to job duties, licenses and certification to ensure the Central Sterile Services compliance with regulatory agencies. Performs all other related job duties as assigned. Qualifications Valid Sterile Processing Technician Certification by CBSPD or IAHCSMM, or other CSS related certification is required. Generally requires 7 to 10 years of related experience. Leadership experience is required. High School is required. Bachelor's degree in related field is strongly

Service Manager - Electrical Construction Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and complian Service Manager - Electrical Construction Location: Boca Raton, FL Employment Type: Full-Time | Exempt Are you an experienced leader in electrical service operations who takes pride in safety, quality, and client satisfaction? We're seeking a Service Manager to oversee and drive all aspects of electrical service delivery - from scheduling and supervision to customer relations and compliance. This role is perfect for someone who enjoys leading teams, solving problems, and building long-term relationships with clients while maintaining a culture of safety and excellence. What You'll Do Lead, train, and support a team of electrical service technicians Plan and schedule service projects to meet client needs and deadlines Diagnose and troubleshoot complex electrical systems and components Ensure all work complies with safety regulations, codes, and company standards Maintain client relationships through communication, responsiveness, and service excellence Manage budgets, track performance metrics, and control operational costs Oversee tools, inventory, and equipment maintenance Conduct safety meetings, field inspections, and staff evaluations What You'll Bring Bachelor's degree in Electrical Engineering or related field (preferred) Master Electrician License or equivalent certification (preferred) Proven experience managing electrical service operations and field teams Strong leadership, communication, and organizational skills Knowledge of electrical codes, safety standards, and industry best practices Budgeting and project management experience Why Join Us Work with a reputable, growing company that values craftsmanship, safety, and integrity Lead a skilled, service-oriented team that takes pride in their work Competitive salary, comprehensive benefits, and career growth opportunities A professional culture that rewards innovation, accountability, and results If you're a hands-on leader ready to guide a team and deliver exceptional electrical service solutions, we'd love to connect. Apply today and help power a culture of safety, reliability, and excellence. #ServiceManager #ElectricalConstruction #ElectricalService #ConstructionJobs #BocaRatonJobs #NowHiring #Leadership #ElectricalIndustry #ProjectManagement #SkilledTrades #ConstructionCareers

About the Company Management Support Solutions, LLC (MSS) has been engaged to find a Commercial HVAC/R Service Manager for Miami FL. Silver State Refrigeration & HVAC specializes in providing aftermarket commercial HVAC, refrigeration, and plumbing maintenance and repair services to a diverse client base. Headquartered in Las Vegas, NV, the company has established operations across multiple states, including California, Nevada, Arizona, Utah, Texas, and Florida. This extensive regional presence is supported by a workforce of over 200 employees. The company primarily serves large, multi-location chain corporations such as banks, retailers, and quick-service restaurants. These clients depend on Silver State Refrigeration & HVAC for comprehensive facility and general maintenance services that address the varied needs of their property portfolios. By offering a single-source solution, Silver State ensures that clients receive coordinated HVAC and refrigeration maintenance, installation, and repair services, streamlining operations and enhancing service quality. About the Role Silver State Refrigeration & HVAC is seeking an experienced Commercial HVAC/Refrigeration (HVAC/R) Service Manager to lead the Florida operation in servicing commercial HVAC, refrigeration, hot side kitchen equipment, walk-in coolers, freezers, ice machines, etc. for various convenience stores, gas stations, retail space and restaurants. This role is based in Miami, Florida and reports directly to the Vice President of Commercial - Miami. As both a new position and part of a new regional operation, the Commercial HVAC/R Service Manager will play a vital role in establishing and expanding the company's presence. During the initial phase of setting up and growing the Florida operations, the Service Manager will take on dual responsibilities. These include: Personally, performing service calls as needed; while, Managing technicians as they are hired and join the team. As the business develops and reaches a sustainable scale, the Service Manager will transition to focus on managerial duties, overseeing the service team and department operations full-time. Responsibilities Overseeing the daily activities of the service department. Managing service technicians. Ensuring a high standard of customer satisfaction. Coordinating service schedules. Driving both operational and financial performance within the department. Serving as a crucial link between customers, technicians, and company leadership. Performing service calls as needed. Managing technicians as they are hired and join the team. Qualifications High school diploma or GED required. Associate or bachelor's degree in HVAC/R, business, or related field preferred. Required Skills Bilingual English/Spanish (read, write, and speak). 5+ years of experience in commercial HVAC/R service, with 2+ years in supervisory/management role. Strong technical understanding of commercial HVAC/R systems and related electrical and mechanical principles with knowledge of troubleshooting and repair procedures. Valid EPA section 608 certification. Excellent leadership, communication, and customer service skills. Proficient in scheduling software, Microsoft Office Suite, and service reporting tools. Proficiency in reading schematics, work plans, and wiring diagrams. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. The ability to work independently, make appropriate business decisions that align with company goals, and still follow directives when coming from company leadership. Preferred Skills Experience in managing a team in a commercial HVAC/R environment. Knowledge of safety and compliance regulations. Pay range and compensation package Medical, dental, vision, and other ancillary voluntary insurance products available. PTO Holiday Pay 401K available. All offers of employment are contingent upon the candidate successfully passing an MVR, background check, and pre-employment drug screen. Equal Opportunity Statement Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at the company is on an “at-will” basis.

We are seeking an experienced Plumbing Service Manager to lead and grow our Commercial Plumbing Service Department. This role oversees the operations, financial performance, and team development for all plumbing service activities, including maintenance, repair, and installation of commercial and industrial systems. Typical projects and equipment include domestic water and sanitary systems, hydronic piping, boilers, chillers, cooling towers, heat exchangers, pumps, backflow devices, and related mechanical systems. Primary Responsibilities Direct the day-to-day operations of the Plumbing Service Department, working closely with the Service Coordinator to assign work and manage schedules. Evaluate technician skillsets and align resources with the complexity of each job to ensure quality, efficiency, and profitability. Recruit, onboard, and retain top plumbing and mechanical service talent while fostering a culture of professional growth. Plan and implement technician training and development programs to strengthen technical expertise and career advancement. Drive service sales growth through maintenance contracts, service agreements, and proactive client engagement. Visit customer sites to provide technical oversight, prepare detailed estimates, and develop proposals, including ROI and cost-benefit analysis. Monitor project financials, job costing, and departmental budgets to achieve profit targets. Coordinate on-call schedules for after-hours and emergency service. Provide advanced technical support and troubleshooting guidance to field teams on complex systems such as boilers, pumps, and chilled-water loops. Oversee inventory management, including vehicles, parts, tools, and service equipment. Conduct routine quality inspections at client sites to ensure compliance with company standards, safety protocols, and local codes. Partner with HR to deliver employee performance reviews, compensation adjustments, and career development discussions. Perform additional responsibilities as assigned by branch leadership. Qualifications Degree from an accredited college, trade school, or completion of a recognized plumbing or mechanical training program. Active plumbing license and relevant industry certifications required (Master or Journeyman Plumber preferred). Experience 10+ years of experience in commercial or industrial plumbing/mechanical services, with a portion in a leadership or management capacity. Minimum of 2 years of plumbing or mechanical service sales experience, including preparing proposals and securing new business. Strong background in commercial hydronic systems, boilers, chillers, cooling towers, and pump systems preferred. Skills & Competencies Proven leadership skills with the ability to delegate effectively, resolve conflicts, and motivate teams. Strong written and verbal communication skills, with a customer-focused approach. Highly organized and detail-oriented, with the ability to manage multiple priorities. Proficiency with Microsoft Office and related business applications. In-depth knowledge of plumbing and mechanical systems, piping materials, and related components. Solid understanding of financial management, including budgeting, estimating, and tracking job profitability. Familiarity with service-based marketing and sales practices. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Job Type: Full-time Work Location: In person

An exciting opportunity exists for a Senior Store Manager to join our Bal Harbour boutique. The Senior Store Manager will lead the store to commercial and operational excellence by achieving all KPIs, delivering an elevated and memorable client experience and ensuring the store reflects Zimmermann's luxury brand standards. The Senior Store Manager is accountable for the overall performance of the store, the leadership of the management team and the development of all store team members. The purpose of this role is to oversee all aspects of store performance, including sales, client engagement, operations, stock management and visual merchandising. The Senior Store Manager provides strategic direction, clear leadership, develops the Sales and Operations Managers and ensures the store team consistently achieves results through coaching, motivation and role modelling Zimmermann values and core behavioral competencies. Key responsibilities include but are not limited to: SALES PERFORMANCE: Hold ultimate accountability for all store KPIs: sales, LY, link sales, average $ per transaction and client database growth. Lead the execution of Zimmermann's Shopping Experience to deliver an elevated and unique client experience to all clients. Partner with the Sales Manager to analyse performance, develop and implement strategies to exceed commercial targets. Monitor sales trends and proactively drive initiatives to maximize client spend. Set and communicate clear expectations for clienteling standards across the store. Support the Sales Manager in nurturing client relationships, managing high-value client portfolios, building personal rapport with top clients and VICs. Oversee CRM strategy and execution: Ensure data integrity and full compliance with local legislation. Review CRM outreach performance and provide coaching where needed. Lead by example with client communications and appointments for key launches. Drive new client acquisition strategies, ensuring opt-in targets are achieved weekly. Oversee planning and delivery of VIC and client events, ensuring ROI, flawless execution and alignment with brand image. Monitor competitor activity, sharing insights with Sales Manager and Retail leadership to maintain market competitiveness. To effectively monitor sales by category and by season in order to request stock and increase the sales of the store To identify clients' expenditure and trends season on season and provide feedback to the B&P team To provide B&P weekly feedback on allocations, consolidations and replenishment in order to maximize sales CLIENT DEVELOPMENT To ensure all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation To ensure accurate client details are added to the Zimmermann database To ensure team members' communicate with their client database on new launches, re-cuts and pre-orders or stock transfers. To ensure all team members leverage CRM tools in order to organize appointments in accordance with launches, re-cuts and clients' requests To ensure that “Thank you” outreach is sent to clients after each transaction To ensure an exemplary standard of client service is provided to all clients (VICs and non- VICs), in line with brand expectation To manage client expectations around waiting lists for high demand items and maximize sales achieved from waiting lists RECRUITMENT & TALENT AQUISITION Take ownership of the store's recruitment strategy, ensuring all roles are filled in a timely manner so the store is never left under-resourced or unsupported. Partner with the Sales and Operations Managers to identify staffing needs early, creating proactive recruitment plans that support both client service and operational priorities. Recruit candidates who not only demonstrate the skills and experience required, but also embody the attitude, values, and behaviours aligned with Zimmermann's luxury brand standards. Ensure the recruitment process reinforces Zimmermann's culture of inclusivity, professionalism, and excellence - making all candidates feel valued, respected, and engaged throughout. Treat every candidate as a potential advocate of the Zimmermann brand, regardless of outcome, ensuring their experience with the recruitment process reflects the brand's luxury positioning. Partner with HR to ensure all compliance, reference checks, contracts, and onboarding processes are completed seamlessly and efficiently. Support succession planning by identifying high-potential candidates who can grow within Zimmermann and contribute to long-term success. LEADERSHIP & TEAM DEVELOPMENT To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude Lead, mentor and develop the Store Sales Manager and Store Operations Manager, ensuring alignment with store strategy and KPIs. To consistently provide leadership, set an example and be role model for all team members To motivate and coach all team members to achieve their maximum potential Provide consistent coaching, feedback and performance management across the management and store teams. Deliver appraisals and individual development plans for Sales and Operations Managers To follow company's guidelines when team member performance does not meet expectations To identify succession plans required to develop strong career paths for all team members in collaboration with Line Manager To train all team members following the Onboarding Schedule in Z. Style Suite To ensure that every team member is completing all the trainings on Z. Style Suite and Z Learning in accordance with the deadlines To ensure that all team members achieve a superior standard of product knowledge to maximize sales To create an enjoyable working environment which promotes passion, focus, results and inclusivity in line with Zimmermann values To maintain a professional appearance reflective of the brand image To ensure that Zimmermann expectations in all areas of Shopping Experience, Product K VISUAL MERCHANDISING & STORE MAINTENANCE Partner with the Operations Manager and VM team to execute seasonal launches, markdowns, and floor moves. To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive Conduct regular sales floor and fitting room walk-throughs to assess client journey and store presentation. To ensure Window plans and seasonal floor plans are followed thoroughly To ensure weekly VM photos are completed in line with set time frames and as per P&P To ensure that any changes requested by the VM Team are completed accordingly and in a timely manner and new photos are submitted in accordance with the deadlines To have the correct VM tools in store, including sale signage and stickers Monitor store maintenance and ensure resolution of issues in required timeframes to maintain premium store presentation. STOCK INVENTORY & LOSS PREVENTION Maintain ultimate accountability for stock integrity, shrinkage and inventory KPIs. Partner with the Operations Store Manager to ensure: All deliveries, transfers, consignments and returns are processed accurately and on time. Daily and weekly stock receipting and consolidating are completed, with discrepancies investigated promptly. Goods-in-transit and reservations are monitored and followed up within policy timelines. Stocktakes are prepared, executed and reconciled with 100% accuracy. Oversee and support the execution of all loss prevention procedures, including: Ensuring team awareness and compliance with theft prevention protocols. Immediate escalation and thorough investigation of theft or stock discrepancies. Ensuring police and centre security reporting is actioned in line with company policy. Regular review of shrinkage reports, trends and corrective actions with Operations Manager. Team compliance with bag checks Monitor store-wide adherence to loss prevention, WHS/OSHA and operational policies, ensuring accountability at all levels. VIC & CENTRE EVENTS To successfully execute VIC in-store shopping experience events, including achievement of sales KPI and client acquisition in-line with the event calendar Communicate with client base and local network to propose event host or guests for in-store shopping events or in the lead up to a Centre event Coordinate with Client Development team the event details in line with guidelines Manager RSVP's and guest list Complete and send Event registry and summary post event To communicate all retail activity calendar updates to team members to ensure the team are aware of any changes and can provide correct information to clients accordingly ADMINISTRATION Partner with the Operations Manager to oversee stock management, loss prevention, payroll and compliance reports and tasks To manage and control the Weekly and Monthly expenses relevant to your role. To ensure that administration is carried out accurately and efficiently in line with Zimmermann Policy and Procedures To ensure that all reports are to be action in a timely manner To oversee completion of the store's weekly summary Diversity Statement Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process Only Shortlisted applicants will be contacted.

Our Opportunity: Chewy is looking for a Manager, Veterinary Customer Care, to join our Healthcare Team. Come join our growing organization and be a part of revolutionizing the pet health industry! Join a team that cares deeply about improving pet health and providing best in class customer service for both pet parents and the veterinarian community. What You'll Do: Develop, lead and coach a team of virtual veterinary customer service representatives supporting Chewy customers, primarily for Chewy Vet Care Clinics. Research and problem-solve to determine appropriate solutions for the customer and partners, and follow-up as needed to resolve issues. Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance. Schedule will rotate to provide a consistent presence and ensure support is available during all hours of operation. Ability to identify inefficiencies, implement improvements, and lead teams through process changes in a rapidly evolving business environment Ability to analyze performance metrics (e.g., CSAT, first-call resolution, handle time) to improve customer service outcome Collaborate with other managers to establish and build SOPs for existing processes and procedures. Assist in providing insights on program improvements including triaging, adjusting SOPs for changes, and providing feedback to the engineering, IT, product and design teams as necessary. What You'll Need: Active Vet Tech License (CVT, LVT, or RVT) in a state eligible for hire within Chewy or 3-5+ years of small animal veterinary experience or equivalent industry experience. 2+ years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 100+ headcount environments Proficiency in computer systems, ability to learn new software, and strong analytical skills to interpret data and operational trends. Strong leadership, coaching, and mentoring abilities, with outstanding oral and written communication skills. Exemplary listening and problem-solving skills, ability to multitask in a fast-paced environment. Passion for helping professionals and pets, working effectively in a team-oriented setting with empathy and a customer-first approach. High-speed internet, a quiet designated workspace, and commitment to a full-time schedule, including potential evenings, weekends, and holidays. Position may require travel. Preferred: A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is preferred. Experience in Telehealth or Remote Veterinary Support: Given the virtual nature of this role, prior experience in telemedicine, remote triage, or virtual veterinary services would be beneficial. Regulatory Compliance Awareness: Understanding of veterinary regulations, including VCPR (Veterinary-Client-Patient Relationship) and telemedicine laws, to ensure compliance when advising customers. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

The Senior Manager, Total Rewards is responsible for designing, implementing, and managing T-ROC's total rewards strategy, including compensation, benefits, wellness, and compliance. This role ensures programs are competitive, cost-effective, and aligned with T-ROC's mission to attract, retain, and engage a high-performing workforce. The Senior Manager will drive the development of dynamic compensation models, annual merit and bonus programs, and key strategic initiatives across all rewards offerings, while providing leadership and guidance to a Benefits & Wellness Partner who manages day-to-day administration. Key Responsibilities Lead compensation strategy, including base pay structures, incentive plans, and annual merit/bonus cycles in a fast-paced, ever-evolving environment. Develop dynamic compensation models and supporting documentation that ensure competitiveness, equity, and scalability. Partner with HR, Finance, and business leaders to align total rewards programs with organizational strategy and workforce needs. Oversee benefits programs (health & welfare, retirement, wellness) across the US, Puerto Rico, and Canada, ensuring cost-effectiveness and employee value. Provide leadership and coaching to the Benefits & Wellness Partner, ensuring smooth daily administration, employee support, and accurate system processes. Partner with Workday/OSV, brokers, and carriers to ensure accurate administration, compliance, and vendor performance. Serve as the escalation point for complex benefits or compensation issues, working with vendors and benefits providers for resolution. Ensure compliance with ACA, COBRA, ERISA, HIPAA, and other requirements by overseeing Workday/OSV processes and audits. Deliver data-driven insights and reporting on compensation and benefits utilization, costs, and trends. Lead total rewards communications and manager/employee education to maximize understanding and engagement. Champion a culture of wellness, rewards, and recognition that supports T-ROC's mission and values. What It Takes to ROC This Role Bachelor's degree in HR, Business, Finance, or related field required; advanced degree or certifications (CEBS, CBP, SHRM-CP) preferred. 5-7 years of experience in Total Rewards, with expertise in both compensation and benefits. Strong background in Workday (required), Excel, and reporting tools such as PowerBI. Comfort leveraging AI-driven HR and analytics tools to support compensation modeling, benchmarking, and benefits analysis and to optimize overall total rewards workflows. Collaborative and solutions-oriented, with the ability to partner closely with HR, Payroll, Training, Finance, and business leaders to align rewards programs with organizational goals. Solid knowledge of compliance requirements (ACA, COBRA, FMLA, ERISA, HIPAA). Strong analytical, problem-solving, and communication skills. Proven ability to lead and coach direct reports while thriving in a fast-paced, growth-oriented environment with rapidly shifting priorities.

Full Time Onsite General Manager for 5 Star Luxury Residential . Must be a people first driven professional and Highly experienced in Hospitality. The position is fundamental to all functions of the Luxury Property and includes working closely with the Association Board of Directors to manage and operate the association and facilitate solutions to problems within the community. Knowledge of Project Management/Construction is a plus. MUST HAVE JOB REQUIREMENTS: 5 Star Hospitality pedigree Combination of experience in Hotel and Residential Management Commitment and Longevity A strong Flexible demeanor Verbally Eloquent (Spanish is not a must but preferred) Capability to work directly with and under direct order of the Board Highly detailed oriented Extremely hands-on Must be a Licensed Community Association Manager DUTIES INCLUDE BUT NOT LIMITED TO: Acquires and maintains current knowledge of state regulatory agency statutes and each client's community's documents, policies and procedures. Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors. Provides leadership and direction to effectively manage relationships with other business groups, to ensure a high level of tenant service and achievement of company and property goals and objectives. Supervises hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community's goals and high standards in a hospitable, sensitive and courteous manner. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Perform regular inspections of resident lots and common areas to ensure the association's governing documents and rules and regulations are being upheld Prepare and distribute board packets including management reports and meeting agendas, attend all business meetings of the Board, prepare minutes and action items, work with all committees of the Board. Oversee expenditures, budget management, reserve studies, reserve investments/funding. Collect and organize all documentation related to Association operations including records/books, documents, correspondence. Documents, interviews and assists residents regarding complaints about direct employees and vendor staff conduct.. Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements. Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner. Constantly strive for improvements in work process and results to better meet client's expectations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Establish and maintain collaborative working relationships between departments, with coworkers and other members the team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each clients community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Respond to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary, according to Roberts Rules of Order. Ability to prepare professional presentations of reports, action plans, budgets, bid analysis, etc.. Organizes time effectively and successfully balances the competing demands of multiple projects. Maintain accurate records, files and communication pertinent to the Association office. Update Association communication regularly to include menu boards, prepare Association newsletter and update Association web-site. Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly-basis as required. Possess all knowledge of assets cash balances and availability of funds for projects. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keep up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Previous On-Site experience (5+ years) Must possess strong managerial background. Minimum Five (5) years of experience as an on-site Community Association Manager for a Luxury Property or 5 Star Hotel / Resort Strong working knowledge of customer service principles and practices accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget and finance. Computer Literacy- Proficiency in Microsoft Office: Outlook, Word, Excel and other Programs: Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Must have the ability to maintain a professional demeanor and appearance at all times. Strong organizational skills and the ability to work in a fast-paced environment are critical. Knowledge of Jenark, Strongroom and Building-Link Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Paid time off Referral program Vision insurance Application Question(s): Are you within 10-15 miles from the Miami Beach area? Did you read the Must Have Job requirements in the job description? Education: Bachelor's (Preferred) Experience: Hotel / Residential Management: 5 years (Required) Hospitality: 5 years (Required) Finance /Budget: 3 years (Required) Language: English (Required) Spanish (Preferred) License/Certification: Licensed Community Association Manager (Required) Ability to Relocate: Miami, FL: Relocate before starting work (Required) Work Location: In person

ABOUT US Founded in St. Tropez in 1971, Vilebrequin has established itself as a leader in luxury beachwear. Today, the brand has a global presence in 70 countries with 184 stores and over 650 branded corners in leading department stores. Season after season, Vilebrequin promises elegance on vacation, passing on a lasting idea of casual charm, from father to son and mother to daughter. The brand has mastered the art of tailoring swimwear, using expert craftsmanship and bold designs, all with one goal in mind: to make summer last all year long. YOUR OPPORTUNITY Your opportunity to join a dynamic team where every day feels like a holiday awaits! Vilebrequin is looking for an enthusiastic, people-focused, and results-oriented Store Manager to lead its retail team. The Store Manager is a dedicated and dynamic member of our retail team who possesses a commitment to excellence and passion for our brand! The Store Manager is responsible for taking ownership of the business by driving sales, providing an interactive experience, monitoring inventory, analyzing business trends, recruiting top talent and training staff, and implementing store operations and processes. This position is onsite at the specified location and reports to the Regional Manager. YOUR IMPACT Business Leader Drives business through leveraging KPI's, sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers. Develops store strategies to optimize profitability. Motivates team to achieve sales goals. Ensures team demonstrates expert product knowledge to clients. Addresses and resolves customer concerns according to company philosophy and standards. Upholds luxury clienteling standards to provide the best customer experience. People Leader Exhibits enthusiasm and entrepreneurial spirit to create a positive work environment Leads candidate selection process including recruiting and interviewing and ensures all roles are filled in a timely manner with top talent Observes and coaches in the moment. Mentors team and monitors development, including issuing disciplinary actions and performance reviews. Continuously trains team on sales techniques, product knowledge and store operations. Enforces employee policies and procedures, including dress code, attendance and punctuality. Manages scheduling, timekeeping and payroll. Demonstrates effective communication with customers, coworkers and associates. Leads by example and positively influences others. Utilize company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement Operational Excellence Leader Manages store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor, maintaining perfect visual standards, minimizing shrink, and communicating stock needs. Ensures adherence to all operational policies and procedures. Executes merchandising standards and quickly resolves any store maintenance issues. Monitors accurate cash handling including opening and closing procedures, deposits and petty cash. Understands organizational objectives and makes decisions that align with company priorities and values. Maintains store safety standards. Responsible for opening and closing the store. KEYS FOR SUCCESS Education: High School Diploma/Equivalency Required 1-2 years of store leadership experience, preferably with luxury brands 3+ years of experience in the luxury retail space Competencies: Knowledge of retail management best practices Track record of achieving results History of building, leading,motivating, and coaching teams Results-Driven: proven ability to understand and drive store profitability through service Customer-focused Strong leadership critical thinking and problem solving skills Passion for luxury product with an appreciation for design Entrepreneurial spirit Solution-oriented A professional, welcoming character and presentation Ability to generate customer delight Client-oriented with an excellent sense of service quality(go the extra mile spirit) Excellent communication skills Strong attention to detail Team-oriented; “win-together” mentality Displays strong organizational skills and follow-through Technologically savvy Ability to work a flexible schedule based on business needs,which includes mornings/evenings, weekends, and holidays Languages: Foreign Languages a plus Essential Physical Requirements Lift and/or move up to approximately 50 pounds frequently Bending/stooping/kneeling required-frequently Climbing ladders- occasionally Routine standing for duration of shift (up to 8 hours) BENEFITS JUST FOR YOU We offer a comprehensive range of benefits to our valued associates. Depending on your position and your location, here are a few highlights of what you might be eligible for: A generous employee discount Medical, Dental, and Vision insurance Paid vacations (16 days a year) and holidays A 401k plan with an employer contribution Weekly Sales Bonus Structure Tax-free commuter benefits Employee referral program OUR COMMITMENT Vilebrequin is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. DISCLAIMER This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer. Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Montce is hiring a full-time Multi Store Manager for our Coconut Grove and Miami Beach locations! Montce is a woman owned apparel and swimwear company based in Fort Lauderdale, FL. We are lucky and grateful to have built a company of passionate individuals that have a deep understanding and value for organic human connection, community, and respect. Adaptability and resilience are core personality traits we seek in all levels of team members within the company. Our Retail Managers play a vital role in our company's success and continued growth. Each Montce store and overall team's success is exemplified through the Manager's ability to exhibit our core entrepreneurial attitude; acting with a small business owner mindset to guarantee the store's success. Responsibilities include: Achieve expected sales metrics, both personal and team benchmarks Ensure completion of all operational tasks Management of the store schedule to maximize the set payroll budget while ensuring an elevated client experience Foster an inclusive environment that values team member differences, creating a sense of belonging and appreciation which in turn is passed along to our clients Recruit, hire, and train all roles within direct team Participate and voice feedback within all company wide teams including Human Resources, Visuals/Merchandising, Events/PR, Production and Quality Control, Buying/Planning Lead by example, demonstrating Montce culture, ethics, and high accountability to create a team of trust and transparency Set clear goals, provide regular feedback, and conduct monthly team performance evaluations to foster growth and consistency Attention to current trends and styles to offer an up to date and current styling experience in-store Clear, concise, and consistent communication with the Director of Client Experience Planning, executing, and promoting in-store and partnership events to cultivate community alongside Brand Marketing Manager Support the constant development of our retail clienteling experience Manage an accurate and well-organized store inventory and back of house Maintain a full and clean sales floor with attention to detail and standards for visual merchandising Extensive product and fit knowledge Who you are: “Leader not a boss” mindset A minimum of 2-3 years of experience of retail management required, preferably in a sales environment Confident people skills; able to build and strengthen relationships as a representative of Montce with new people and strangers as clients and potential community partnerships Strong verbal and written communication skills, with a willingness to receive and apply feedback A trend-forward sense of personal style that reflects individuality and aligns with the Montce aesthetic Flexible availability, including weekends, evenings, and holidays as needed Confident, approachable, and comfortable engaging with a wide range of clients Environment: Ability to stand for long periods and walk around throughout a 8 hour work day Occasional lifting and moving of boxes up to 50lbs Comfortable with technology and using social media, clienteling, and e-commerce/POS platforms Benefits: Competitive pay, commensurate with experience Monthly store bonus opportunities based on performance Generous employee discount on Montce and 3rd party products Monthly and quarterly retail employee perks Retail wardrobe gifting provided post-training, quarterly, and with each new collection drop Special gifting for birthdays and work anniversaries Paid parking pass provided (based on location need) Eligible for PTO/Sick Time/Health Benefits

Are you interested in driving customer success and the utilization of cutting edge, innovative products and analytical instruments? Do you thrive on defining team goals, driving customer engagement, and creating winning customer experiences? Do you love idea of helping customers and technical end users learn how to use new products, troubleshoot existing instruments, and improve sustainability of instruments? If you answered yes, let's discuss our Manager, Customer Support role today! Snapshot of What You'll Do: The Customer Support Manager leads the Customer Support organization unit which is responsible for the following functions: Customer Support: Providing the best possible technical support to our customers (sales subsidiaries and distribution partners), answering all service-related and standard questions concerning our products, passing on customer feedback and customer requirements to those responsible to sustainably improve product quality, and providing additional ideas for future product developments. Repair: Providing fast, high-quality, and cost-effective repairs for customers in-house. The Impact You'll Make: The Customer Support Manager has excellent troubleshooting skills, product knowledge, and engages with inter-company teams to drive successful initiatives. Job duties include: Ensuring every staff member receives the appropriate mentoring and development needed to be successful by conducting regularly scheduled meetings and providing enriching guidance and feedback Ensuring all service employees are properly trained and cross-trained on instruments by auditing trainings and providing feedback Ensuring all service employees are properly trained and cross-trained on support (email, web, CRM) by auditing interactions and providing feedback Monitoring customer service feedback and implementing and tracking improvements Managing the improvement process for OBF and warranty repair cases up to the final C1 quality notification Creating error statistics (notifications from customer sites) and informing the people responsible Maintaining constant communication and contact with staff to pass on information and to maintain an open, positive, cooperative, and productive work environment Performing repairs internally and supporting those responsible for service at the subsidiaries and sales partners Processing repairs and returns, and adjustment of in-house instruments Monitoring all projects assigned to department staff Managing staff schedules to ensure appropriate coverage to support organizational requirements The position requires up to 10% overnight travel domestically and internationally Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator Planning and monitoring personnel capacities, cost centers, and internal orders Optimizing processes, workflows, and workplaces and maintaining order and tidiness in the customer support department All other duties as assigned Education and Experience The Customer Support Manager requires a combination of education, business understanding and good leadership, troubleshooting and communication skills. This role requires the following: Bachelor's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field 7 years of experience in technical customer support 5 years of experience managing a team Strong customer service and communication skills Demonstrated ability to handle multiple tasks in a fast-paced environment Familiarity with SAP ERP, CRM or similar business process systems Preferred skills include: Master's Degree in Electronics, Mechanical Engineering, Chemistry, Physics or related field Competencies We Look For: The Customer Support Manager uses a variety of technical skills, industry knowledge and soft skills including: Commitment & Initiative: Leads according to the principles, vision and values of the organization Shows strong support and enthusiasm in their work assignments Launches projects timely, balances workloads and distributes work efficiently Communication & Emotional Intelligence: Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise Ability to get a point across, create a compelling presentation and get buy-in for ideas Inspires others to achieve better results and demonstrate emotional intelligence Collaboration & Teambuilding Works well with others on internal and external teams through interpersonal skills Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities Build rapport with other departments, build alliances and negotiates effectively Critical Thinking & Problem Solving: Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization Performs analysis to assess the needs of the department and creates a plan to meet the requirements Department Accountability & Capacity: Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes Can fully explain job duties and projects for all direct staff and redistributes work effectively Can fully explain the scope, utilization, efficiency and value-added tasks of each employee Employee Management & Development: Demonstrates the ability to manage, lead and enable others Helps employees progress in their career by mentoring on a consistent basis Continuously clarifies responsibilities, priorities and expectations that align with company goals Goal Development & Execution: Identifies measurable opportunities for department and staff to improve Creates opportunities to stretch staff out of their comfort zone Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward Integrity & Financial Acumen: Behaves honorably and ethically, is truthful and can be trusted Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility Uses sound judgement in decision making regarding financial matters Quality & Innovation: Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail Continuously looks for way to improve quality within their department and offers suggestions to others areas Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization. Time Management & Dependability Ability to achieve desired results within given time frames and decide between conflicting priorities Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required Supervision Exercised This role has supervisory responsibilities for 5 or more employees and participates in multiple projects and cross functional teams. Physical Requirements & Working Conditions While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a Passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law. #LI-JM2

At Spring Footwear, comfort is craft, style is purpose, and service is a promise we renew daily. Since 1991, our mission has been simple and unwavering: to create partnerships that thrive through quality, value, product, and service - every single day. We're searching for a Customer Service Manager who carries that mission like a banner. Someone who leads with clarity, solves with heart, and brings order, warmth, and consistency to every channel where our customers meet us. If you know how to turn complexity into simplicity, how to raise the game for both people and process, and how to make every customer feel the Spring difference - this role is your stage. What You'll Do Lead Multi-Channel Customer Service Operations Guide the daily rhythm of our contact center across phone, email, live chat, and digital platforms. Recruit, develop, and coach a team that delivers quick answers, steady support, and memorable care. Drive Strategy & Innovation Shape the vision for our service experience - bringing new ideas, smarter workflows, and scalable systems that keep pace with our growth. Look ahead, anticipate needs, and lift performance with intention. Coach & Develop Leaders Mentor supervisors and team leads, cultivating strong managers who build even stronger teams. Create an environment where clarity, accountability, and encouragement coexist. Champion Process Improvements Design and refine policies and procedures that bring uniformity, efficiency, and harmony across the customer journey. Build frameworks that deliver consistency, reduce errors, and create repeatable excellence. Solve Problems with Purpose Lead with a solution-seeker's mind. Uncover root causes, repair gaps, and transform challenges into continuous improvements. Be the one who steadies the storm and brings clarity to the noise. Monitor Performance & Metrics Track and elevate KPIs - CSAT, FCR, SLA, AHT, QA, and more. Use data as compass and catalyst, setting expectations and ensuring the team always knows what success looks like. Collaborate Across Departments Partner with Sales, Marketing, Product Development, and Operations to unify customer experience across every step of our retail and wholesale ecosystem. What You Bring * 5+ years managing multi-channel contact center teams (phone, email, chat, social, etc.). * A proven track record of coaching supervisors, developing teams, and elevating performance. * Strong analytical and problem-solving instincts - you see patterns, resolve friction, and deliver solutions. * Demonstrated ability to build, improve, and standardize policies and processes that create consistency at scale. * Deep understanding of CX metrics, workforce planning, and operational optimization. * Experience in fashion, footwear, apparel, or accessories is a powerful plus. * Skilled communicator - clear, empathetic, confident. * Experience with CRM and service tools (Zendesk, Salesforce, Gorgias, or similar). * Sales leadership experience is a bonus. * A passion for service, a love for structure, and the drive to continually raise the bar. Why Join Spring Footwear? Competitive Compensation & Benefits Salary, health insurance, paid time off, profit sharing, and company-paid holidays. Professional Growth We're expanding - and growth creates opportunity. Your ideas and leadership will shape a department that's evolving fast. Collaborative Culture Work alongside people who care about quality - in product, in service, and in partnership. Onsite Impact Join us in an energetic in-person environment where teamwork thrives and your leadership can be felt directly. Ready to Lead With Purpose? If you're a builder of teams, a solver of problems, and a champion of exceptional customer experience, we want to meet you. Apply today - and help us shape the next chapter of Spring Footwear's service journey.

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential. Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning · Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag Gauges the potential over spending of bags when not meeting the company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager. 30% Department Leadership Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. 10% Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or related field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. + Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. **What you'll do** + Develops employees + Implements methods of maximizing revenue and controlling expenses + Oversees day to day customer service operations + Solicits ideas and/or feedback from employees and accepts accountability for follow-through + Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance + Monitors and measures on time performance + Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance + Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly + Ensures all internal audit requirements are followed and accountable for compliance + Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed + Conducts grievance hearings and servs as a grievance hearing officer as required + Interprets the company's policies in a professional and positive manner to all customers + Assists Directors with Customer Service Manager interviews and selections + Aids/guides the development of Customer Service Managers and supervisory staff + Shift work-including nights, weekends and holidays **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School Degree or GED equivalent3 years' airline supervisory experience3 years' airport operations experience **Preferred Qualifications- Education & Prior Job Experience** + N/A **Skills, Licenses & Certifications** + Possess a valid US Driver's License + Must be self-motivated and detail oriented, team player + Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Job Description Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Responsibilities What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills

The Store Manager leads the team to ensure an excellent experience for both customers and crew members. With a strong understanding of retail operations, the manager is pivotal in establishing the store as the top local seller of boat parts. The mission is to serve customers who need products for their boating projects and ensure their satisfaction, fostering loyalty. West Marine is committed to being a Drug-Free Workplace and an Equal Opportunity Employer. Supervisory Responsibilities: Recruit, interview, hire, and train new staff. Conduct performance evaluations. Organize and manage staff schedules. Handle corrective actions and terminations. Oversee all store operations. Duties/Responsibilities: Manage sales, expenses, payroll, and shrinkage to meet financial goals. Utilize the Monthly Staffing Guide for optimal scheduling. Create weekly Crew Member schedules three weeks in advance. Implement programs that drive sales and enhance customer engagement. Develop strategies to boost customer count and loyalty. Collaborate with Pro Market Team Managers to grow the wholesale business. Oversee ordering processes and profit/loss management. Ensure timely execution of company communications. Maintain high customer satisfaction through exemplary service. Coach staff on product knowledge and sales techniques. Set and monitor performance goals. Enforce operational and personnel policies. Ensure accurate payroll processing and compliance with asset protection standards. Uphold legal requirements and represent the brand's values. Stay updated through training programs. Maintain flexibility in scheduling including nights, weekends and some holidays. Ensure timely completion of Omni orders. Act as "Manager on Duty" and perform additional duties as needed and/or assigned. Required Skills/Abilities: Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Effective time management and organizational skills. Strong analytical and problem-solving capabilities. Ability to prioritize and delegate tasks. Proficiency in Microsoft Office Suite or similar software. Detail-oriented with the ability to multitask under pressure. Strong leadership and management skills. Budget development and maintenance experience. Thorough understanding of company policies and practices. Flexibility for evening, weekend, and holiday shifts. Preferred knowledge of industry and products. Education and Experience: Business, Business Administration, or a related field Degree preferred, or equivalent work experience. Two years of retail management experience preferred. Physical Requirements: Continuous standing and walking throughout the retail space. Ability to wear and communicate through a headset continuously. Frequent climbing, bending, stooping, and twisting. Occasionally operate equipment, including forklifts. Must be able to lift up to 50 pounds to shoulder height unassisted frequently. Other Requirements: Must be at least 18 years old. Willing to submit to a criminal background check. To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at **************************** . Join us at West Marine and help us provide the best boating experience for our customers!

Customer Service Manager Salary: $40K to $43,500 depends on experience, plus a bonus at the end of the which is 2 weeks pay, PTO, and 10 paid holidays. Shift: Hours M-F, 8 - 5 REQUIREMENTS & SKILLS: 3-5 Years professional experience working in Inside Sales, Marketing, or Customer Service. Experience with CRM/ERP tools and digital technology. Problem solver, creative, and a good negotiator. Patient, empathetic and helpful. Detail-oriented & multi-tasker. Independent ad quick thinker. Good communication and writing skills. Team player and positive attitude. Willing to learn. Professional and pleasing personal appearance. Must be Bilingual - English and Spanish. JOB RESPONSIBILITIES: Sales Processing. Customer relations. Product knowledge. Domestic and International Shipping.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $18.00 - $20.00 / Hour

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. * Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. What you'll do * Develops employees * Implements methods of maximizing revenue and controlling expenses * Oversees day to day customer service operations * Solicits ideas and/or feedback from employees and accepts accountability for follow-through * Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance * Monitors and measures on time performance * Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance * Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly * Ensures all internal audit requirements are followed and accountable for compliance * Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed * Conducts grievance hearings and servs as a grievance hearing officer as required * Interprets the company's policies in a professional and positive manner to all customers * Assists Directors with Customer Service Manager interviews and selections * Aids/guides the development of Customer Service Managers and supervisory staff * Shift work-including nights, weekends and holidays All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School Degree or GED equivalent 3 years' airline supervisory experience 3 years' airport operations experience Preferred Qualifications- Education & Prior Job Experience * N/A Skills, Licenses & Certifications * Possess a valid US Driver's License * Must be self-motivated and detail oriented, team player * Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations * Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.