Customer service manager jobs in The Villages, FL

Job Title: Retail Store Manager - Flagship Location Klassy is a fashion brand redefining comfort for the girls. Our clothing is designed to give comfort and style and we have a beloved community of women nationwide. After 6 years as an ecommerce-only brand, we're opening our first-ever flagship store in a high traffic main-street district (Park Ave, Winter Park FL)-and we're looking for a leader to bring the Klassy in-store experience and brand to life. Position Overview The Retail Store Manager will be the driving force behind our flagship store's success. This role is perfect for a leader who thrives in a high-energy, customer-focused environment and is passionate about style, service, and creating memorable brand moments. You will be responsible for all aspects of store operations-from achieving sales goals to building and inspiring & managing a high-performing team. The retail experience is experiential, with a matcha bar and vintage photobooth in the space. We are expecting 300 customers in the store a day. In addition to managing this dynamic environment, the Retail Store Manager will be expected to manage a store events calendar that engages the local customer base. Key Responsibilities Lead and motivate the store team to meet and exceed sales and service goals. Deliver a premium in-store experience aligned with Klassy's brand values and aesthetic. Recruit, train, and coach team members for success. Oversee daily operations including opening/closing, inventory control, merchandising, and scheduling. Maintain visual standards that reflect the Klassy brand, including seasonal updates and product storytelling. Analyze sales reports and implement strategies to maximize revenue. Provide insights on sales reporting Ensure operational compliance with company policies, procedures, and standards. Resolve customer concerns with professionalism and brand integrity. Create and manage a retail events calendar Ensure usable content can be captured at retail in an aesthetic and social-first manner Collaborate with corporate teams on new product launches, events, and promotions. Qualifications 3+ years of retail management experience (fashion/apparel strongly preferred). Proven track record of meeting sales goals and driving team performance. Understanding as to how local customer base and events drive sales and engagement Ability to manage retail staff and build a pragmatic, drama-free environment Exceptional leadership, communication, and interpersonal skills. Strong visual merchandising skills and attention to detail. Comfortable with POS systems, inventory management, and basic reporting. Availability to work a flexible schedule, including evenings, weekends, and holidays. What We Offer Competitive salary + performance-based bonus. Employee discount on Klassy products. Opportunity to lead in our premier flagship location and shape the in-store customer experience. Growth potential within a rapidly expanding brand.

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer Develop and execute success plans tailored to customers' strategic goals and operational workflows. Collaborate with internal teams, including Growth, Product Development, and SME's, to align solutions with customer needs Track and analyze key metrics related to Humata's performance and to inform proactive strategies. Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations 🛠 Role Requirements Bachelor's degree in Business, Economics, Healthcare Administration, or a related field. 5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is required Experience working in small teams where both strategic thinking and tactical execution are required daily Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. Proficient in PowerBI and data analytics Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs). ⭐Preferred Experience & Skills: Demonstrate ability to work effectively in small team environments and early-stage companies Proactive problem-solver who thrives in a fast-paced environment Skilled in conflict resolution and adept at navigating complex challenges Experienced in denials management with advanced ability to analyze data, trend denial activity over time, and generate insights related to our Humata solution Willingness to travel as required (up to 30%). Hiring Process & Timeline We are targeting a start date of October or November 2025 Interview Stages: Initial phone screen with HR Hiring manager interview Stakeholder interview Case study & roundtable Reference checks Offer 🚀 Why Join Humata Health? Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued - Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company's size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. - Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. - Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

COLAMCO is a leading information technology reseller supporting enterprise, education, and government customers across the United States. We specialize in delivering hardware, software, and service solutions that help organizations operate efficiently and effectively. Our commitment to excellence, customer satisfaction, and ethical business practices defines everything we do. Position Overview We are seeking an experienced and dynamic Customer Service Manager to lead our customer service operations and ensure our clients receive exceptional support throughout the entire sales and service process. In this role, you will oversee daily operations of the Customer Service Department, ensuring quality, responsiveness, and cost efficiency while maintaining strong relationships with customers, vendors, and internal teams. The Customer Service Manager serves as a key liaison between our customers and internal departments, translating company goals into effective operational plans, driving improvements in customer experience, and supporting the overall success of COLAMCO's sales organization. Key Responsibilities Leadership & Planning Provide strategic direction and operational oversight for all customer service activities. Translate the company's objectives into actionable plans for day-to-day operations. Establish departmental goals, KPIs, and performance standards aligned with company objectives. Supervise, coach, and evaluate the Customer Service team to ensure high productivity and professional growth. Customer Service Excellence Ensure customer inquiries, orders, and service requests are handled promptly and effectively. Monitor key performance indicators such as on-time delivery, backlog management, and customer satisfaction. Identify recurring issues and implement process or system improvements to enhance service quality. Maintain strong relationships with key customers, vendors, and business partners. Operational Management Oversee order acknowledgments, backlog reports, and customer concern resolution. Coordinate cross-functional collaboration with Sales, Logistics, and Finance teams. Enforce company policies and procedures within the Customer Service Department. Ensure compliance with all applicable federal, state, and local laws. Initiate and oversee software or system enhancements to improve efficiency. Staff Development & Training Recruit, train, and mentor departmental staff in customer service best practices, product knowledge, and internal processes. Ensure all team members are equipped to handle customer interactions effectively and professionally. Maintain backup coverage to ensure business continuity during absences. Continuous Improvement Monitor industry trends and technological advancements that can enhance customer service operations. Gather and analyze customer feedback to identify opportunities for service enhancement. Collaborate with leadership to develop in-house strategies for improving specialty product support. Qualifications Education: Bachelor's degree required Experience: Minimum of 5 years in a customer service role and 5 years in a supervisory or management capacity. Proven experience in leading a customer service team in a technology or sales-driven environment. Skills & Competencies: Strong leadership and people management skills. Excellent communication, problem-solving, and organizational abilities. Proficiency with CRM, ERP, and sales management systems. Ability to analyze data, manage multiple priorities, and make sound decisions. High level of professionalism and integrity. Performance Metrics Achievement of departmental goals for customer satisfaction, efficiency, and cost control. Reduction of recurring customer issues and timely resolution of service requests. Compliance with company policies and regulatory requirements. Effective management and development of Customer Service staff. Compensation & Benefits Competitive base salary commensurate with experience. Annual performance-based bonus.

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties. JOB SUMMARY: The Customer Service Rep - Lead assumes full day to day clerical operation of the assigned facility. Coordinates standard operating procedures for office and maintains a professional atmosphere. This position is ON-SITE. ESSENTIAL FUNC ON-SITE.TIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. * Coordinates and schedules services rendered by the staff * Performs all fiscal management/accounting functions of the facility * Maintains current records, logs * Keeps clerical coordinator update on all problems in their respected clinics * Scheduling all services performed by facility staff * Credits and debits clients for such services * Collects and deposits funds in accordance with Fiscal Department procedures * Maintains computer input and output in an accurate and timely manner * Accurately collects all third-party insurance information and enters that data correctly into TIER * Procures operational supplies from purchasing * Distributes incoming and outgoing mail * Reports all maintenance problems * Maintains accurate fire drill log and is the Safety Officer for that site * The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance. * The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers. * Willingness to abide by the company's published rules and regulations Specialized Clerical III Functions: * LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands. EDUCATION & EXPERIENCE: * Education: * High School Diploma or equivalent required * Associate degree preferred * Experience: * Minimum of One (3) year experience in office setting including the use of computer systems required * Minimum of Three (5) years' experience in a medical office setting preferred * Minimum of One (1) year supervisory experience preferred * Driving Requirements: * Must be Over the age of 21 required * Minimum of 5-years driving experience required * Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess) * Possess a continuously valid US Driver's license for the past three years, from date of issue required * Safe Driving record required LifeStream Benefits * Health/Dental/Vision Insurance * Short Term Disability * Pension Plan * 403(b) * PTO (Over 4 weeks your 1st year!) * Flexible Work Schedules * Tuition Reimbursement Program * Free Telehealth Services * And More! Quick Apply or through LifeStream's Website: ******************************************************************** LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1492794

ADP is hiring a Client Service Manager -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark? In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members. Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them. TO SUCCEED IN THIS ROLE: Requirements At least 5 years of related experience At least 3 years of people leadership experience A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

ADP is hiring a Client Service Manager -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark? In this role, you will leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to support your team so they can provide the best service and solution around the client's payroll tax needs. Still, every day will be different because you will need to partner with other groups of ADP and the client in order to do this. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working as a consultant and business partner to other groups within ADP. You will lead the daily activities of the team to ensure that all work is completed according to scheduled deadlines. You will train and mentor team members and identify development needs across the team. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Provide Team Support. You will support your team so they can provide the best client service for payroll tax needs. You will help set the direction of their daily activities and ensure an overall productive and positive working environment for your team members. Provide Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. Learn. You will continually upgrade your knowledge and skills on payroll tax, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. Organize. You adhere to a daily schedule and organize yourself to deal with various productivity - performance standards to ensure that established levels are achieved, especially during critical activity periods. You will manage escalated issues and provide direction on them. TO SUCCEED IN THIS ROLE: Requirements At least 5 years of related experience At least 3 years of people leadership experience A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Job Title: Customer Service Manager / Office Manager Requirement: Must have prior State Farm experience Position Overview: Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities: Establish customer relationships and follow up with customers, as needed. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain a strong work ethic with a total commitment to success each and every day. Requirements: Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Detail oriented Proactive in problem solving Pride in getting work done accurately and timely Leadership experience If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: 401(k) matching Health insurance 401(k) Paid time off Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. As an Agent Team Member, you will receive... 401K Salary plus commission/bonus Valuable experience Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Property and Casualty license (must have currently) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Keep Comfortable Away From Your Comfort Zone Yellowstone Local is proud to represent Lane Electronics & Alarm Systems Inc., an industry leader in low-voltage security and life safety solutions. If you're a hands-on leader who knows how to run schedules, guide technicians, and take ownership of service operations, Lane Electronics is ready for you to step in and lead. What's in it for You? Pay: $60,000 - $80,000 annually, depending on experience Full-time schedule: Monday through Friday On-call availability for emergency service needs Company vehicle provided Health, dental, and vision insurance 401(k) retirement plan Paid vacation, holidays, and sick time Positive work environment with a team-first culture Why You'll Love It Here Trusted by Central Florida clients for over 30 years Family-owned with a people-first culture and hands-on leadership Work closely with a skilled team of technicians and office staff You will play a direct role in shaping service performance and technician success Stable company with strong client relationships and consistent project flow A leadership role where your voice, ideas, and impact matter every day Your New Role As the Low Voltage Service Manager (Fire Alarm & Security) at Lane Electronics, you will oversee the day-to-day operations of the service department. You will manage technician scheduling, support field performance, handle customer service escalations, and help coordinate installation and maintenance timelines. This position is based out of Winter Park, FL. Oversee technician schedules and daily service coordination Lead and support technicians on fire alarm and low-voltage projects Respond to customer inquiries and ensure satisfaction with service quality Assist with troubleshooting, planning, and field support when needed Maintain accurate service records and job documentation Collaborate with leadership to improve workflow and efficiency Help drive training, accountability, and overall technician performance Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Minimum 5 years of experience in low-voltage service Prior experience leading or mentoring a technician team Strong organizational and communication skills Ability to manage schedules, customer expectations, and field operations Knowledge of fire alarm, security, access control, or video surveillance systems Familiarity with job tracking or service scheduling tools Valid driver's license and ability to meet company driving standards Must meet any required state or industry licensing and compliance criteria Lane Electronics & Alarm Systems Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 501 N Orlando Ave Suite 207 Location: USA Marshalls Store 1332 Winter Park FLThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do: As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem-solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You: You're passionate about helping others succeed and thrive. You enjoy problem-solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail-Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech-Savvy & Client-Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success: We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In-Depth Training: You'll receive a comprehensive 30-day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real-Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here: Collaborative Environment: You'll be joining a tight-knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast-growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details: Location: Celebration, Florida (In-office, Full-time) Hours: Monday - Friday, 9:00 AM - 5:30 PM Compensation: $50,000 - $55,000 (based on experience) If you're ready to make an impact in a dynamic, fast-growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team!

Adventures by Disney and National Geographic Expeditions offer immersive, guided travel experiences for families, friends, individuals, and couples to explore the world's greatest destinations. Adventures by Disney, spanning two decades, offers over 40 guided-group adventures, including land, river, and expedition cruises, with Disney-trained Adventure Guides ensuring hassle-free, immersive vacations. National Geographic Expeditions, with a 135-year legacy, provides global access through Signature Land, Expedition Cruise, River Cruise, or Private Jet options, supporting the National Geographic Society's exploration, research, and education efforts. As a Private Jet Sales and Service Manager for Adventures and Expeditions, you will play a pivotal role in creating extraordinary travel experiences for National Geographic explorers. You will guide travelers and travel advisors through premium private jet journeys, ensuring each trip is seamless, personalized, and unforgettable. This role blends sales, service, and operational expertise, allowing you to tailor adventures to each traveler's preferences, coordinate complex itineraries, and manage multiple journeys simultaneously. You will collaborate with internal teams and external partners to deliver world-class experiences, leveraging your judgment, problem-solving skills, and passion for luxury travel to exceed expectations, build meaningful relationships, navigate dynamic challenges, and deliver exceptional travel experiences on a global scale. The Private Jet Sales and Service Manager will report to the Manager, Sales & Services-Private Jet and sits in Celebration, FL. Responsibilities: Serve as the primary point of contact for travelers and travel advisors throughout the private jet experience, building rapport, instilling confidence, and ensuring exceptional service from booking through trip completion. Deliver personalized Guest Service on all inbound and outbound calls and emails, actively listening to questions or concerns and leveraging available resources and policies to provide timely, accurate solutions. Sell National Geographic Expeditions Private Jet trips by asking discovery questions, anticipating traveler preferences, and presenting tailored trip options that align with their expectations and needs. Manage multiple traveler relationships simultaneously, ensuring all required documentation, payments, and pre-trip information are collected, accurate, and communicated effectively, using company systems and tools efficiently. Collaborate with internal and external business partners to customize product offerings to meet traveler-specific needs. Handle pre-arrival Guest Service escalations, assess complex situations, make independent Guest Service Recovery decisions, and coordinate with key support areas to provide solutions that balance traveler satisfaction with business objectives. Maintain extensive knowledge of National Geographic's premium travel products, with an emphasis on private jet trips, while adapting to changes in policies, systems, or leadership direction. Prioritize and manage diverse responsibilities in a fast-paced, dynamic contact center environment, adjusting workflow as needed to meet urgent guest or business needs. Track, collect, and report data on sales, revenue, and key performance metrics to leadership to support informed decision-making. Develop and maintain positive working relationships with team members, partners, and support teams to foster collaboration and service excellence. Advocate for travelers with third-party providers, including insurance, visa services, and other external partners. Protect traveler security and confidentiality by handling sensitive information with the utmost integrity. Organize and maintain trip and guest data using available software and tools to ensure seamless operations and information accuracy. Required Qualifications: 3+ years of experience in sales, customer service, or related roles within a premium travel, luxury, or contact center environment. Exceptional Guest Service skills with professionalism, enthusiasm, and confidence engaging luxury travelers and travel advisors. Strong active listening and discovery skills, with the ability to present thoughtful, tailored solutions that meet unique traveler needs. Ability to become knowledgeable on National Geographic's premium travel products and promotions, with the ability to clearly communicate offerings. Proven problem-solving and decision-making skills, including managing escalations and providing creative solutions that balance traveler satisfaction with business guidelines. Highly motivated self-starter with strong organizational skills, attention to detail, and the ability to adapt and perform in a fast-paced, dynamic environment. Excellent verbal and written communication skills, with the ability to influence and build relationships across all levels of the organization. Process-oriented mindset, with the ability to identify opportunities for improvement and ensure operational excellence. Skilled in navigating and utilizing multiple computer applications. Flexibility to work evenings, weekends, variable shifts, and holidays as needed. Travel will be required for this role. Possess a valid Passport. Preferred Qualifications: Prior experience working with luxury-focused clients, luxury tour operators, or in related industries. Prior experience with Peak 15 and Quickbase. International travel experience. Familiarity with contact center environments and operations. Bilingual or multilingual skills. Required Education: Bachelor's degree in Business, Hospitality, Travel & Tourism, Communications, or a related field or equivalent work experience. Preferred Education: Master's degree in Business Administration, Hospitality Management, Tourism Management, or a related field. Additional Information Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at **************************************** About The Walt Disney Company Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The hiring range for this position in Celebration, FL is $56,700.00 to $76,000.000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Commercial Strategy Job Posting Primary Business: Customer & Trade Experience - Sales & Travel Ops Primary Job Posting Category: Direct-to-Guest Sales Employment Type: Full time Primary City, State, Region, Postal Code: Celebration, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-10-06

Job Description ???? Ready to Lead the Coolest Team in Central Florida? ???? Del-Air is Hiring an HVAC Service Manager! Are you a leader who thrives on keeping things running like a well-oiled (and well-cooled) machine? Do you know your way around a wrench and a whiteboard? Then we've got the perfect gig for you! At Del-Air, we don't just keep Florida cool-we keep it running smoothly with exceptional service and an unbeatable team. We're looking for a HVAC Service Manager who can take the heat (and bring the chill) when it comes to leading our field service crew. ????️ What You'll Be Doing: Lead an elite squad of HVAC service technicians across Central Florida-like the coach of a championship team, but with more ductwork. Tame the chaos by scheduling and coordinating service calls to keep our customers comfy and happy. Analyze performance metrics like a data ninja to uncover ways to boost speed, quality, and customer satisfaction. Build and roll out training programs to supercharge your team's skills (and keep those 5-star reviews rolling in). Be the voice of Del-Air-handling customer concerns with professionalism, empathy, and a dash of HVAC swagger. ???? What's In It for You? A dynamic leadership role in a company with deep roots and big goals! The chance to build a team, elevate service, and make a real impact! A company culture that values innovation, teamwork, and customer happiness! A newer company vehicle to keep you moving in style and comfort while on the job! ???? What You Bring to the Table: Minimum Qualifications: Proven experience leading service teams in a customer-focused environment. A solid grasp of field operations and service excellence. Preferred (aka Bonus Cool Points): Background in service management. Hands-on technical experience in HVAC or related trades. ???? Skills That Make You Shine: ???? Leadership that inspires and empowers. ???? Top-notch communication with teams and customers alike. ???? Sharp problem-solving skills that turn issues into wins. ????️ Stellar organizational abilities to juggle schedules, calls, and priorities. ???? Analytical mindset to interpret data and drive results. ????️ Bonus: Project management + technical know-how = instant legend status. Think you've got what it takes to lead the coolest crew in town? Apply today and help us deliver comfort, one service call at a time. Del-Air - Where Your Career Heats Up, But You Keep It Cool.

What makes us great… At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. Your role in our success will be… The Supervisor, Meter Services supervises and assists all meter reading and meter testing activities (setting up routes, assigning routes to meter readers, ensure routes are uploaded into systems, meter testing) for the Florida natural gas distribution systems. The role manages re-reads from contractors or inhouse readers and requires knowledge of all aspects of meter reading functions, requirements and compliance activities. What you'll be working on… Provides leadership and efficient supervision of the day-to-day activities of Chesapeake's internal and external meter readers. Manages performance coaching/appraisals and the recruitment, development, training, engagement and retention of team members to adequately staff the department. Develops efficient, organized, and productive work plans (daily, weekly, monthly, etc.) that allocate department resources effectively to achieve desired objectives in a timely manner. Promotes and demonstrates the importance of recording accurate meter reads while being friendly and courteous to customers in the field. Stays abreast of changes and updates to Itron software and Automated Meter Reading handheld devices and provides testing/troubleshooting/training on new features. Monitors performance of Meter Readers to ensure meters are being read properly and communicates/informs Customer Care Manager accordingly. Ensures all department Reread Service Orders and Transponder Service Orders are completed timely. Ensures all meter field testing is performed by company procedure to maintain compliance. Maintains a working schedule of Meter Read Units (MRU's). Assigns route/sequence for new accounts, and re-sequence meter routes for efficiency as necessary. Identifies and reports illegal gas usage, damaged or broken equipment, public safety hazards and gas leaks as encountered in the field. Who you are... High school diploma but Bachelor's degree in Business or a related degree preferred Two (2) years' experience in utility meter reading and/or testing Knowledge of Field Deployment Management Knowledge of SAP (Systems Applications and Products) preferred Knowledge of STAR (System Advanced Metering and Reading) Knowledge of the problems, methods and techniques encountered in a meter reading operation Knowledge of the types of hazards associated with reading meters Supervisory experience and skills Ability to communicate clearly Ability to define local goals and develop plans to achieve goals Ability to maintain accurate records and prepare clear and concise reports Ability to learn to perform tests on the digital meter reading equipment Ability to establish and maintain effective working relationships with internal and external customers Benefits/what's in it for you? Flexible work arrangement Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and empowered team atmosphere Annual bonus and salary increase opportunities Monthly recognition events Endless wellness initiatives and community events Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! Paid time off, holidays and a separate bank of sick time! Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email **************** .

Join VMG Mechanical - A Leader in Next-Gen Infrastructure! At VMG Mechanical, a proud Modigent company, we excel in providing top-tier facilities and building services-including HVAC, Plumbing, and Controls Systems-to a diverse range of commercial and industrial clients. With decades of experience, we have built a reputation as a trusted partner committed to optimizing operations, while providing an exceptional level of service to our customers. Service Manager - Commercial HVAC and Plumbing We are seeking a skilled and dynamic Service Manager with a strong background in both service management, estimating and sales in commercial HVAC and Plumbing. This individual will oversee the day-to-day operations of our local service department, ensuring efficient service delivery, managing a team of technicians, and driving growth through sales initiatives. The ideal candidate will have extensive HVAC and Plumbing knowledge, proven leadership skills, and the ability to engage with customers to promote and sell service contracts, maintenance plans, and system upgrades. Key Responsibilities: * Service Department Management: Oversee the scheduling, dispatching, and performance of service technicians, ensuring high-quality and timely service delivery. * Team Leadership: Manage, train, and mentor a team of service technicians to ensure they meet performance standards and customer expectations. * Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring a positive experience and fostering long-term relationships. * Sales and Business Development: Drive sales efforts to promote service contracts, maintenance plans, system upgrades, and repairs. Generate new business opportunities through referrals, networking, and cold calling. * Budget and Performance Monitoring: Manage service department budgets, track key performance indicators (KPIs), and ensure profitability. Monitor technician productivity and customer satisfaction to meet company goals. * Technical Expertise: Provide technical support to service technicians and assist in troubleshooting complex issues. * Reporting and Documentation: Maintain accurate records of service requests, work orders, and sales activities. Prepare regular reports for senior management. * Safety and Compliance: Ensure that all work is performed in compliance with industry standards, safety regulations, and company policies. * Inventory Management: Oversee the inventory of parts and equipment needed for service jobs, ensuring that stock levels are adequate and cost-effective. Qualifications: * 7+ years of experience in commercial HVAC and/or Plumbing service, with at least 3 years in a supervisory or managerial role. * Strong sales experience, with a proven ability to sell service contracts, repairs, and system upgrades. * Excellent communication, leadership, and customer service skills. * Strong organizational skills and the ability to manage multiple priorities. * Proficiency in using service management software and basic office software (Microsoft Office, CRM systems). * Valid driver's license and a clean driving record.

$55,000 - $68,750yr Zone Manager Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles & Responsibilities: The Zone Manager (ZM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The Zone Manager makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Zone Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The Zone Manager oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties are based on business needs. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft Office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. #LI-PP1

$55,000 - $68,750yr Zone Manager Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles & Responsibilities: The Zone Manager (ZM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The Zone Manager makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Zone Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The Zone Manager oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties are based on business needs. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft Office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. #LI-PP1