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Customer service manager jobs in Toms River, NJ - 2,238 jobs
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Customer Experience Manager
Merola Tile Distributors of America
Customer service manager job in Manalapan, NJ
Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment$69k-137k yearly est. 1d agoSenior Customer Service Coordinator
Kelly
Customer service manager job in Somerset, NJ
Job Title: Senior Customer Service Coordinator (Hybrid) Schedule: Monday-Friday, 8:30 am - 5:00 pm 18 month assignment to start Pay: 28.85/hour Are you a detail-oriented customer support professional with a passion for building strong relationships and supporting vital business operations? Kelly in Partnership with Johnson and Johnson has exciting opportunities to work in the Somerset NJ area in a hybrid work schedule as a Senior Customer Service Coordinator! About the Role As a Senior Customer Support Services Coordinator, you'll be the cornerstone of our order management process, providing exceptional service to both external customers and internal business partners across our operating companies. This hybrid role is perfect for candidates who are collaborative, organized, and committed to operational excellence, compliance, and continuous improvement. Key Responsibilities Specialized Order Processing: Manage sophisticated order processing, including coordination of shipments and deliveries, fulfillment of controlled substance orders, and handling cases through multiple channels (phone, email, fax). Regulatory Compliance: Maintain thorough records and uphold rigorous compliance with guidelines set by GMP, SOX, DEA, FDA, PWC, and safety/environmental authorities. Investigative Support: Validate, enter, balance, and edit specialty orders while applying policies, procedures, and regulatory knowledge. Process Improvement: Handle requests for deviations; collaborate with team members to support business improvements and lean initiatives. Cross-Functional Collaboration: Serve as a subject matter expert and go-to partner for our Sales & Marketing, E-Commerce, and Finance teams. Champion programs that benefit our environment and communities. Qualifications High school diploma or GED required; Bachelor's degree preferred. Minimum 4 years' customer service experience, ideally with multitasking and handling competing priorities. SAP knowledge (Atlas or ROTC) is required. Proven background supporting customer service via phone calls and multi-media inquiries (email, fax, electronic system). Outstanding oral and written communication, organizational, and investigative skills. Demonstrated team collaboration and strong interpersonal abilities. Experience using MS Office, ERP systems, and related business software. Knowledge or certification in Lean methodologies is a plus. Ability to work independently and maintain high standards of quality, compliance, and accountability. Top 3 Must-Have Skills SAP experience with Atlas or ROTC modules Customer service expertise: managing orders/cases via phone, email, fax, and multi-channel inquiries Strong communication and investigative skills: excels in team settings Why Join Us? Hybrid work schedule for work-life balance Inclusive, supportive team environment Opportunities for professional growth and development Make an impact on our company, customers, and community$35k-55k yearly est. 5d agoTravel Plaza General Manager - Drive Growth & Service
Applegreen USA Welcome Centers Central Services
Customer service manager job in Barnegat, NJ
A leading travel plaza operator in Barnegat Township seeks a General Manager to oversee retail operations in a major highway travel plaza. The ideal candidate will lead a team to meet financial and performance metrics while fostering a positive work culture. This role requires at least 2 years of supervisory experience in a quick service restaurant, a high school diploma or GED, and flexibility to work 50 hours per week, including nights and weekends. #J-18808-Ljbffr$73k-136k yearly est. 1d agoIndependent Operator - Store Manager
Grocery Outlet
Customer service manager job in Bensalem, PA
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************$36k-44k yearly est. 3d agoManager of Site Operations MRF
Interstate Waste Services
Customer service manager job in Princeton, NJ
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. Essential Job Summary:: The Manager of Site Operations MRF supports the Director by directing the day-to-day operations of a Materials Recovery Facility, ensuring efficient processing of recyclable materials while maintaining safety, environmental compliance, and operational excellence. This role requires strong leadership skills to manage diverse teams and complex sorting operations in a fast-paced industrial environment. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: Oversee daily MRF operations including material intake, sorting, processing, and outbound shipments Responsible for executing action plans developed by operations leadership to deliver both short-term and long-term site performance results Participate in regular P&L reviews to ensure that production targets and budgets are met; develops and implements processes for optimal equipment utilization, equipment maintenance and labor and material costs Lead continuous improvement projects to increase efficiency and productivity Collaborate with the maintenance department on maintenance schedules to ensure the site is running at optimum performance Responsible to ensure all necessary precautions to ensure safety and compliance with Company OSHA, and other standards and regulations Oversees personnel needs of the department to include but not limited to managing staff levels (scheduling and overtime allocation), coaching, disciplining, training, and evaluating employee performance Works with functional groups to resolve employee relations and labor relations issues Must be able to work a changing shift schedule to oversee all facets of the operations when they are occurring. Episodic overnight and weekend shifts are necessary. Coordinate with transportation teams for inbound and outbound material flows Investigate incidents and implement corrective actions to prevent recurrence Manage facility permits, inspections, and regulatory reporting requirements Foster a positive work environment focused on safety and productivity Requirements and Qualifications:: Minimum of 7-10 years of work experience in transportation, logistics, or solid waste operations. Previous experience overseeing a MRF preferred. Associate's degree (accredited) or in lieu of degree, high school diploma or GED (accredited) and 3 years of relevant work experience Bilingual Spanish preferred Experience in a unionized environment with demonstrated ability to effectively handle employee grievances and conduct investigations Proven leadership skills in coaching and leading employees Experience overseeing business plans, developing and tracking budgets Demonstrated ability to use a data-driven analytical approach to decision making Leadership capabilities working across a matrix organization Experience implementing safety (OSHA) programs and equipment specifications Proven ability to work efficiently with minimal direct supervision Demonstrated ability to motivate others to achieve results Proven experience meeting business commitments, driving change and implementing process improvements Excellent interpersonal and customer service skills Strong organizational skills and attention to detail Time management skills with a proven ability to meet deadlines Proficient with Microsoft Office suite or related software Must be able to work outdoors in all kinds of weather Proven experience in managing labor relations in a unionized environment Excellent computer skills with the ability to handle multiple programs and systems Additional Information: This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice. Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Range Minimum: USD $130,000.00/Yr. Salary Range Maximum: USD $165,000.00/Yr.$130k-165k yearly 3d agoGeneral Manager
Vestis Corp
Customer service manager job in Cherry Hill, NJ
We are hiring General Managers across the United States! This position is open nationwide, offering opportunities in various locations throughout the country. General Manager candidates must exhibit proficiency and comprehension in seven core competency areas. These are: Leadership, Management of People, Sales and Growth, Customer Service, Financial Understanding, Operational Understanding, and Technical Skills. Manage a market center location (annual revenue from $9M+ average) including management of the production facility; control costs of material, direct/indirect labor, and equipment in accordance with the budget; use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships; establish a cohesive team between sales, service, and production departments to meet organizational goals; maintain compliance with all Federal, State, and Local laws/regulations that affect Market Center operations and safety, while promoting safety policies and awareness; maintain effective relationships with all internal and external customers; if in a union facility, develop an effective management/labor relationship; drive profitability and growth by obtaining new customers and retaining current customer relationships; maintain the market center's total managed volume; ensure compliance with contracts and company policies and procedures. Demonstrated success in operations management in a production facility or manufacturing environment; considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses; significant customer interface and service responsibilities; strong analytical and process management skills. Experience: Five to Seven years of progressive management responsibility Twelve to eighteen months of B2B Sales Industry experience is strongly preferred Travel within the region is required. Bachelor's degree preferred; equivalent experience considered. A valid driver's license is required. For U.S.-based positions only, the pay range for this position is $115,000-$170,000 annually. Compensation decisions depend on skills, qualifications, experience, and location. This position may also be eligible for performance-based incentives, including cash bonuses and long-term incentives. Qualifications Skills Behaviors Motivations Education Experience Preferred Industry experience strongly preferred Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr$115k-170k yearly 1d agoResponsible Gaming Deputy Manager
Bet365
Customer service manager job in Marlton, NJ
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide. Job Description The Responsible Gaming department is dedicated to promoting responsible gaming practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations. In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gaming Manager to oversee our comprehensive responsible gaming strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers. Your insights and knowledge of Responsible Gaming will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market. The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar. The salary range for this role is $80,000 - $90,000 annually. Qualifications Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US. Proven ability to lead and develop teams, with a focus on coaching and mentoring. Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment. Strong analytical and problem-solving skills to assess risks and propose effective solutions. Exceptional communication and interpersonal skills, with the ability to motivate and influence team members. Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk. Additional Information Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services. Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customer service and compliance with standards. Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gaming and implementing mitigation strategies. Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support. Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions. Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience. Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customer service. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.$80k-90k yearly 5d agoCross Functional Store Manager
Carmax
Customer service manager job in Langhorne, PA
Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross functional associates to deliver a world class selling experience to CarMax customers. This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process. The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies. Principle Duties and Responsibilities: Strategizes to achieve store's budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines Proactively plans for the daily business based on volume and staffing. Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed Actively monitors and adjusts staffing levels based on business needs and staffing model Opens and closes the store per schedule. Provides management coverage for the entire store Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross functional teams and problem solving opportunities Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process Resolves associate issues in a timely manner and takes appropriate partners Interviews, hires, trains and promotes associates to support store operations and company growth Leads training and development activities across business areas, including sales, service operations, merchandising and business operations, to positively impact the customer experience, maximize execution and minimize risk Partners with and develops associates to resolve customer issues Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed Partners with appropriate departments and regional team members as needed Ensures team adheres to asset protection and risk management processes and procedures. Researches and approves transactions that are identified as exceptions to normal business conditions Executes AOR responsibilities according to company guidelines and checklists Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service and purchase of vehicles Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance and proper recording of time Performs duties and tasks while reporting to the Location General Manager § Displays financial responsibility through P&L management Uses all CarMax software and media effectively Complies with all local, state and federal regulations Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.$32k-43k yearly est. 3d agoAssociate Manager, Store Design & Site Development
Wakefern Food Corp
Customer service manager job in Edison, NJ
About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Market , Gourmet Garage , Di Bruno Bros. , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. About You The Associate Manager of Store Design & Site Development leads the end-to-end planning, design, and execution of new store development projects. This role ensures that all site and store designs meet operational, aesthetic, and brand standards while coordinating with internal stakeholders and external partners to deliver high quality, cost-effective, and timely store openings. This role also oversees a team of three project engineers responsible for designing store layouts and ensuring alignment with Wakefern's merchandising and operational standards. Essential Job Functions: Supervise and mentor a team of three project engineers focused on store layout design. Assign projects, manage workloads, and ensure timely delivery of design milestones. Provide guidance on design standards, technical challenges, and cross-functional coordination. Evaluate potential sites for new supermarket locations, including store sizing and truck routing. Oversee site plan creation for member and Wakefern-identified locations Collaborate with Real Estate on lease-related construction issues, including tenant/landlord work schedules. Develop lease exhibits such as pylon signage and exterior elevations. Ensure site lighting complies with Wakefern standards. Lead store planning and design processes to align with Wakefern merchandising and operational standards. Design lighting plans and select appropriate fixtures. Issue RFPs and coordinate with architects, engineers, and consultants. Review and approve design documents to ensure alignment with customer experience and operational goals. Qualifications: Bachelor's degree in Architecture, Engineering, or a related field. Minimum 5 years of experience in commercial site development, preferably in retail or supermarket environments. Strong knowledge of supermarket operations and store planning. Familiarity with zoning, permitting, and construction processes. Proficiency in design and project management tools (e.g., AutoCAD, Adobe, SketchUp). Excellent communication, negotiation, and organizational skills. Willingness to travel to project sites as needed. Working Conditions & Physical Demands Ability to monitor computer screens, access interactive meetings with camera and sound. Ability to work a hybrid schedule as established by the company. Ability to sit, stand, bend and walk retail sites for long periods of time. Ability to travel to project sites as needed, including long distances. Leadership Competencies Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it Influence Others: The ability to effectively collaborate, inspire, persuade and align others Drive Change: Create the vision and drive the momentum for change Talent Planning: Build organizational and associate capability to achieve business goals Take Accountability: Drive a culture of ownership throughout the organization Inclusive Leadership: Role model inclusive leadership to leverage diversity Core Competencies Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication. Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. Compensation and Benefits The salary range for this position is: $100,00 to $130,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations. Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.$32k-37k yearly est. 3d agoGeneral Manager
Genesis Hospitality and Dining LLC
Customer service manager job in Princeton, NJ
Posted Monday, October 27, 2025 at 4:00 AM High volume patisserie is seeking a Full-Time team-oriented candidate for the General Manager position. Ideal candidate must be courteous and possess excellent leadership and customer service skills. Candidate must also be willing to work weekdays/nights, weekends and/or holidays. Responsibilities Oversee and perform all duties of the counter Monitor and maintain store inventory pars Maintain a very clean work environment Monitor daily cake/pastry orders and matrix Record all deliveries (paper, produce etc.) and any errors Coach and support new and existing staff members Oversee register and cash drawer to have appropriate amount of bills and change Weekly trip to the bank Handle customer orders and requests in store and over the phone Scanning of all orders taken in store to office and Terra Bakery Maintain all temperature logs, waste and inventory sheets Make sure all employees follow company policies and guidelines Maintain professionalism and set an example for all staff Qualifications Accept full Management responsibility and work closely with the Director Comply with attendance rules and be available to work on a regular basis Must be fluent in English; Spanish proficiency is preferred Basic math and computer skills required Must be willing to work as a team player Ability to set priorities, plan and organize Ability to stand, walk and lift items up to 25 pounds We Offer Flexible Schedule Paid Sick and Vacation time Medical Insurance And more!!! Visit us at ************************************ Genesis Hospitality is part of Genesis Global Group and is an equal opportunity employer. #J-18808-Ljbffr$66k-127k yearly est. 14h agoGeneral Manager (High Tech Sales Company)
3 HTi, LLC
Customer service manager job in Mount Laurel, NJ
Job Type: Full-time Salary: Competitive, based on experience 3 HTi, LLC is a leading global systems integrator at the forefront of Digital Transformation in the Manufacturing Enterprise sector. We specialize in providing cutting-edge technology platforms and enterprise applications that empower smart, connected products, operations, and systems. Our solutions cater to manufacturers and businesses involved in creating, operating, and servicing innovative products. We are expanding our team and seeking a dynamic General Manager to drive our business forward. Job Description As a General Manager at 3 HTi, LLC, you will play a pivotal role in steering our company\'s strategic direction, operations, and growth. You will be instrumental in enhancing our operational efficiency, driving sales, and maintaining the highest level of customer satisfaction. Your leadership will be crucial in fostering a culture of excellence and innovation. Responsibilities Develop and execute robust business strategies to ensure the company\'s growth and market leadership. Oversee daily operations, manage company resources efficiently, and ensure a high level of employee productivity. Collaborate with the Marketing Manager to align sales strategies and marketing campaigns for maximum impact. Lead, motivate, and mentor teams across different departments, promoting a culture of high performance and continuous improvement. Foster strong relationships with key clients, partners, and stakeholders. Ensure compliance with legal and regulatory requirements. Analyze market trends, identify new business opportunities, and make informed decisions to benefit the company. Manage budgets and financial plans while monitoring expenditure. Represent the company in negotiations and at business events. Qualifications Proven experience in a general management role, preferably in the high-tech or manufacturing sectors. Strong leadership skills with the ability to inspire and motivate teams. Excellent communication, negotiation, and interpersonal skills. Strategic thinker with a track record of driving growth and profitability. Familiarity with digital marketing strategies, including SEO and Google Analytics (Preferred). Bachelors degree in Business Administration, Management, or a related field; MBA is a plus. Benefits Opportunity to work in a leading company in the tech manufacturing marketplace. Competitive package with Salary and performance-based incentives. Professional growth and development opportunities. Dynamic and innovative work environment. #J-18808-Ljbffr$66k-126k yearly est. 3d agoSalon Manager
Regis Haircare Corporation
Customer service manager job in Riverton, NJ
Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success. Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry. Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone. At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975. The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home. Minimal Qualifications: Current cosmetology or barber license and manager license as required by state/provincial regulations Ability to work a flexible schedule, including evenings and weekends Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). Ability to resolve guest issues Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues Physical Requirements: Standing for sustained periods of time Frequent lifting up to 10 pounds, occasionally up to 25 pounds Continuous repetitive movement with fingers, hands, wrists and arms. Continuous grasping and reaching, often above shoulder level Ability to be exposed to various chemicals and fragrances used in performing services Ability to observe guest's hair, including close vision, color vision and ability to adjust focus Ability to communicate with guest regarding services offered and requested and the guest's needs and wants Occasional travel to meetings out of town, sometimes over night You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.$43k-67k yearly est. 8d agoManager, Customer Service
Integralife
Customer service manager job in Princeton, NJ
Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what's possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The Manager, Customer Service is accountable for customer service and order management operations in the US, with a primary focus on order accuracy, revenue conversion, and Order-to-Cash execution. This role partners with a Business Process Outsourcing (BPO) provider and collaborates closely with Sales, Global Operations, Finance, and other key stakeholders to accelerate order flow, reduce friction in the customer journey, maximize revenue realization and improve cash flow. Customer Service & Order Management Lead U.S. customer service and order management execution, driving timely, accurate processing and seamless handoffs throughout the Order-to-Cash lifecycle. Drive revenue conversion by minimizing order holds and order backlog through proactive issue identification and resolution. Partner with Sales, Finance and Operations to resolve pricing, credit, supply and other constraints impacting order release and fulfillment. Analyze order patterns, order backlog drivers, and conversion trends; translate insights into corrective actions and process improvements. Customer Experience & Escalation Management Ensure consistent, high-quality customer interactions that support retention, growth, and long-term partnerships. Manage complex customer escalations to resolution, balancing customer expectations with commercial and operational realities. Solicit and analyze customer feedback to identify systemic issues impacting service quality and order conversion. Integrate customer insights into continuous improvement and Customer Experience roadmaps. Operational Performance & Continuous Improvement Jointly accountable for service performance with internal teams and BPO partners, delivering against defined SLAs and KPIs. Establish transparency through operational reporting across Order Management and Order-to-Cash processes, including order backlog, cycle time, and conversion metrics. Lead continuous improvement initiatives that drive scalable growth, increase productivity, and elevate the customer experience. Evolve processes and enabling technologies to improve the effectiveness and efficiency of the operations while strengthening customer outcomes. Maintain and communicate the policies, processes, and systems knowledge necessary for BPO partners to successfully fulfill their operational responsibilities. Cross-Functional Leadership & Strategic Contribution Act as a key contributor to enterprise initiatives supporting growth strategy, new product launches, and operational excellence. Collaborate cross-functionally to align priorities, remove barriers to execution, and drive integrated solutions. Perform additional duties and special projects as assigned. Additional Requirements Ability to travel 10-20%, including international travel. Flexibility to work during company and public/bank holidays, subject to local law. In-office work is required a minimum of three (3) days per week Must be authorized to work in the U.S. without future sponsorship. Salary Pay Range: $109,250.00 - $149,500.00 USD Salary Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following ******************************************* Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices: EEO Is the Law | EOE including Disability/Protected Veterans Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at ***********************. Unsolicited Agency Submission Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails. Integra - Employer Branding from Integra LifeSciences on Vimeo$109.3k-149.5k yearly Auto-Apply 7d agoCustomer Success Manager
Cart.com
Customer service manager job in Florence, NJ
Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this Hybrid role out of the Florence, NJ area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love Applicants need to be able to be hybrid out of the Florence, NJ area. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$86k-131k yearly est. Auto-Apply 60d+ agoCustomer Service Supervisor
Kohler
Customer service manager job in Bristol, PA
Customer Service Supervisor Work Mode: Onsite Location: Onsite, four days per week - Bristol, PA Opportunity The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. Specific Responsibilities Functional Skills * Process & Performance Management: Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. * System & Technology Utilization: Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. * Team Leadership & Development: Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. * Cross-Functional Collaboration: Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. * Customer Experience & Brand Advocacy: Track and communicate customer feedback. Promote the Robern brand through product and process expertise. * Cost Management & Profitability: Minimize freight and shipping costs within strategic guidelines to support profitability. * Order Fulfillment & Backlog Management: Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. * Claims & Pricing Administration: Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. * Service Optimization & Sales Support: Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. * Continuous Learning & Project Leadership: Pursue self-development and lead initiatives to enhance the customer experience. * Other Duties: Perform additional responsibilities as assigned. Competency-Based Actions Set High Standards of Performance * Models the Robern brand attributes in written and oral communication. * Takes ownership for own and customer actions. * Helps the Robern Customer Service function achieve aggressive goals. * Understands and accepts personal and team stretch objectives. Focus on the End Customer * Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. * Provides support for service decisions made by the team. Suggests improvements. * Maintains solid business relationships with internal and external decision makers and key influencers. Build Trust * Build solid relationships with the Sales force and earn the reputation of "owning" the account. * Knows when to compromise and when to stand firm. * Demonstrates confidence in others when they are challenged and coaches on conflict resolution. * Ensures confidentiality and approachability with all levels within the organization. * Speaks in terms of "us" and "we" rather than "they" and "them." Drive Continuous Improvement * Be a change agent that keeps our customer support in line with ever-changing business practices. * Encourages and supports others in their improvement efforts. * Identifies and utilizes measures and feedback processes to ensure desired improvement. * Suggests viable improvements to reduce non-value-added processes. * Partners with and educates customers to explain Robern processes and influence business results. * Employs Kohler Operating System (KOS) tools in problem solving. Skills/Requirements * Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. * Minimum of 3 years of experience in customer service related functions, supply chain or sales. * Experience managing direct reports. * Experience in the implementation of continuous improvement in a service organization. * Excellent personal, organizational, verbal and written communication skills. * High sense of urgency and a proactive approach to problem solving. * Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. * Excellent teamwork and communications with suppliers, customers and associates. #LI-Onsite #LI-KZ1 Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.$64.8k-98.4k yearly 43d agoSenior Manager Customer Service
Cirrus Group Consulting
Customer service manager job in Bristol, PA
Job Description Reporting to the Director of Customer Operations, this position is responsible for managing the day-to-day operations of the Wholesale Customer Operations team. With a customer service mindset, you will work closely with the customer service team and other functional areas within the company to continually innovate and improve the service strategy in alignment with the changing needs of business and customers. Assist the Director, Customer Operations in developing strategies, plans and operational guidelines to support and enhance the customer experience. Creates processes and tactical plans to achieve overall business objectives. RESPONSIBILITIES · Foster a customer-focused culture · Develop proactive, modern strategies to improve upon the customer experience, engagement and service · Build a strong leadership team that cultivates excellence by continually challenging current methods, taking risks to improve results, and creating a fully engaged, cohesive and service oriented customer service team · Leadership in continuous improvement of processes to enhance current operations and set up team to deliver growth · Analyze trends in key performance areas within customer service teams - ensure quality service and delivery standards are being met · Analyze and establish operational processes and escalation procedures · Build relationships and work cross-functionally to ensure our Retail Partners are heard and serviced with Best in Class results · Maintain current knowledge on industry trends and best-practices · Develop staffing plans and department budgets · Determines customer service center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards. · Develop and execute training programs to ensure the team fully understands the customer needs. · Directs and supports the customer service center in the attainment of key performance indicators metrics such as order entry accuracy, ship date, relationships with Sales team and Retail partners. · Provides counseling and guidance for Customer Operations Reps · Tracks and analyzes Customer service center performance versus service goals/metrics; issue regular reports to senior management and business unit customers of performance versus goals and recommended actions. · Ensures compliance with standard practices and processes in the customer service center; in addition is responsible for implementing best operations practices and process improvement. · Serves as a liaison between senior leadership and the customer service centers to cascade organizational strategies and goals to the customer service center. Builds a team environment through regular contact, trainings, communication, and meetings with staff and team. MUST REQUIREMENTS: · Bachelor's Degree · 5-Years experience managing a customer service team · Experience with Microsoft D365 and Shopify · Strong interpersonal, writing and problem solving skills · Self-motivated and capable of maintaining high standards while working independently. · Excellent analytical skills with a strong attention to detail and exceptional planning and organizational skills. · Excellent excel skills · Effective oral and written communication skills and excellent interpersonal skills. · Ability to lead and coach multiple teams and handle multiple issues simultaneously. · Requires experience working under strict deadlines and willingness to work beyond normal work hours in order to meet closing, reporting & project deadlines. · Promotes and Fosters teamwork and instill high employee morale and ensures cross training between inside sales and customer service$84k-148k yearly est. 4d agoDirector of Customer Support, Sales - Airports
Beumer Group
Customer service manager job in Somerset, NJ
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description The Director of Customer Support, Sales is a key, hands-on commercial role within BEUMER Group's Airport Division. Focused on the North American market, this position is responsible for developing and executing strategies that grow aftermarket and small-project sales with existing airport customers. The Director will engage with airports, airlines, general contractors, consultants, and other stakeholders to identify opportunities where BEUMER can provide added value through modernization, upgrades, and lifecycle support. This role combines strategic development with tactical execution-working closely with leadership to shape go-to-market plans and collaborating with cross-functional teams to deliver compelling solutions that meet customer needs. Key Responsibilities Develop and execute a strategic sales plan focused on existing airport customers and aftermarket opportunities. Build and maintain a robust pipeline of customer support sales activities, including spare parts, upgrades, retrofits, and modernization projects. Maintain awareness of planned airport capital projects and identify potential opportunities for BEUMER's participation. Present regular updates on sales activities, pipeline status, and key customer developments to internal stakeholders. Host internal sales review and approval meetings throughout the sales lifecycle, from opportunity development through close. Prepare timely, accurate, and competitive proposals that balance customer requirements with BEUMER's commercial objectives. Collaborate closely with BEUMER Group's Airport Headquarters in Aarhus, Denmark, to align regional initiatives with global strategies. Partner with Marketing to provide market intelligence, competitive insights, and content supporting customer engagement. Interface with internal departments (Finance, Operations, Customer Support, and Executive Leadership) to ensure alignment and delivery excellence. Conduct comprehensive customer requirement analyses, develop tailored solutions, prepare proposals, and participate in presentations and negotiations. Support smooth handover of awarded projects to execution and service delivery teams. Adhere to BEUMER's policies, procedures, and business ethics standards, ensuring consistent professional conduct. Annual compensation range: $160,000.00 - $170,000.00 annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Requirements / Skills / Abilities Required: Minimum 5 years of sales or sales management experience in turnkey automated systems or equivalent technical industries. Proven success in aftermarket or customer support sales, ideally within airport or logistics automation environments. Deep understanding of baggage handling systems, including TSA, controls, and conveying technologies. Strong technical, analytical, and problem-solving abilities with a customer-first mindset. Exceptional presentation, communication, and relationship-building skills. Proven ability to identify opportunities, develop solutions, and drive deals to closure. Demonstrated leadership and collaboration skills across functional teams. Preferred: Direct experience in system sales or application engineering for automated sorting systems. Background in airport baggage handling systems design, integration, or construction. Reporting and Travel Reports to the Vice President & General Manager, Customer Support Requires frequent domestic travel and periodic international travel (approximately 50-70%), including visits to BEUMER Group's headquarters in Denmark. Why Join Us This is a strategic and visible position offering the opportunity to influence BEUMER Group's airport customer support growth across North America. You will have the freedom to craft and execute your own commercial strategy, backed by a world-class global organization and an exceptional portfolio of automation solutions. The role provides direct exposure to senior leadership, international collaboration, and the satisfaction of contributing to the reliability and efficiency of airport operations across the continent. Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.$160k-170k yearly 60d+ agoCustomer Experience Manager
Merola Tile
Customer service manager job in Englishtown, NJ
Job Description Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment$69k-137k yearly est. 10d agoAdobe Experience Manager/ AEM? Adobe Experience/ Experience Manager
Artech Information System
Customer service manager job in Princeton, NJ
At the forefront of the staffing industry, Artech is a women-owned business enterprise (WBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Artech employs over 7000 industry professionals supported by over 25 national and global locations coast-to-coast across India, the US, and China. Artech's Fortune 500 and government clients leverage this expansive reach by engaging Artech as a preferred go-to supplier across multiple regions and countries in order to receive consistent deliverables, terms, rates and cost savings. Artech helps its clients reduce their total cost of ownership (TCO) by delivering a range of refined staffing and technology solutions that include: Staffing individual talent (IT, engineering, professional, scientific, clinical) Deploying teams for the execution of projects Delivering statement of work (SOW) resources and management for defined scope of services projects Managing staffing vendors and suppliers Job Title: AEM architect Location Princeton NJ, or Lawrenceville, NJ Duration: 6 Months (Possible Extension) JOB DESCRIPTION This person will deal with development, test, deployment and support across dev lifecycle. This technical leader will lead offshore development/support team, and more importantly, as the client go to person for technical questions/issues on the platform. Will be part of overall team and expected to coordinate with onshore/offshore. Qualifications AEM architect with 5+ years of Adobe Experience Management hands on experience, with the under-the-hood understanding of the AEM platform. Additional Information Please reach me at ************$66k-104k yearly est. 2d agoCustomer Success Manager (625)
Bright Lights Usa
Customer service manager job in Mount Laurel, NJ
The Customer Success Manager will serve as a key liaison between our customers, internal production teams, and external partners to ensure seamless project execution and exceptional service delivery. This role is responsible for maintaining production visibility, managing timelines, mitigating risks, and ensuring customers receive proactive communication and support throughout each project cycle. The ideal candidate is detail-oriented, highly organized, and excels in a fast-paced manufacturing environment. Key Responsibilities Oversee and maintain shop floor production schedules to ensure on-time delivery. Analyze schedules and active work orders to identify risks, delays, and priority needs. Address production bottlenecks by coordinating resources and corrective actions with internal teams. Align timelines, milestones, and deliverables through close collaboration with Project Management. Work with vendors on capacity and lead-time planning to support smooth production flow. Provide proactive updates to customers, manage expectations, and ensure clear communication throughout project cycles. Increase capacity in areas operating at strain by enhancing scheduling methods and improving cross-team communication. Support customer and vendor site visits, trade shows, and other events as needed. Qualifications Education & Experience Bachelor's degree in Business, Supply Chain, Manufacturing, Project Management, or related field preferred. 2-4 years of experience in customer success, account management, production coordination, scheduling, or a similar role. 1-2 years manufacturing experience is required Skills & Competencies Strong understanding of production workflows, scheduling, or shop-floor operations. Excellent communication skills with the ability to present information clearly to customers and internal teams. Proven ability to identify risks, troubleshoot issues, and drive solutions in a fast-paced environment. Strong organizational and analytical skills with high attention to detail. Ability to collaborate with cross-functional teams including production, engineering, project management, and vendors. Proficiency in scheduling tools, ERP systems, or production-planning software (preferred). Ability to multitask, prioritize, and manage multiple projects simultaneously. Additional Requirements Willingness to support occasional travel for customer/vendor visits and trade shows. Ability to build and maintain strong customer relationships with a service-oriented mindset.$85k-134k yearly est. 3d ago
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Learn more about customer service manager jobs
How much does a customer service manager earn in Toms River, NJ?
The average customer service manager in Toms River, NJ earns between $44,000 and $144,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Toms River, NJ
$80,000
What are the biggest employers of Customer Service Managers in Toms River, NJ?
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