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  • Plant Manager

    Trulite Glass & Aluminum Solutions 4.3company rating

    Customer service manager job in New Berlin, WI

    This role is not open for submissions from outside staffing agencies Plant Manager We are actively seeking a Plant Manager for our New Berlin, WI facility. The Plant Manager will direct and manage plant operations with overall responsibilities for Production, Maintenance, Quality, Safety, Inventory and Cost Control, Logistics, and other production-related activities. We are growing at a tremendous rate which presents a fantastic opportunity to join our company and achieve long-term career goals. WHO YOU ARE: A Change Management Leader, a Team Builder with a focus on Safety, who is Goal Oriented and has a Servant Leadership work style. The Plant Manager is responsible for: Directing and managing plant operations for production, maintenance, quality, and shipping and receiving. Setting production goals, monitoring, and managing all aspects of production. Implementing cost effective systems of control over capital, operating expenditures, workforce, wages, and effective use of labor. Managing capital asset maintenance. Establishing and monitoring overall plant performance for production and quality standards. Controlling and minimizing labor overtime, premium freight, and repair expenses. Maintaining, adjusting, or replacing existing plant facilities and equipment when necessary. Providing leadership and training to accomplish the company goals and objectives. Implementing and maintaining preventative maintenance programs. Incorporating shop floor organization and plant cleanliness processes. Providing direction, development, and leadership to production supervisors. Managing and monitoring branch safety conditions to ensure full OSHA compliance and to reduce the incidence of work-related injury to employees. Communicating regularly with senior management and support functions. SKILLS YOU BRING: 5 years manufacturing experience with minimum 3 years supervisory experience in a GLASS fabrication environment Bachelor's degree or combination of education and experience Business finance acumen and P&L knowledge/experience Background with manufacturing methods, process improvement programs and procedures including Lean manufacturing techniques required Must have excellent follow through and communication skills with the ability to prioritize tasks and manage multiple assignments Production and Capacity Planning Background WHY CHOOSE US: We offer the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured on the job. We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. We bear most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you we value you as an employee and how we will help you achieve financial independence. We are one of North America's largest fabricator and distributors in our industry, with many facilities throughout the United States and Canada. With its unmatched product line, we have created a Total System Approach to satisfy virtually any customer requirement. We have the products, equipment, and an experienced team to take projects from design concepts with the architect to final installation by the contractor. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
    $101k-131k yearly est. 3d ago
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  • Assistant Automotive Service Center Manager

    Blain's Farm & Fleet (Blain Supply, Inc.

    Customer service manager job in Waukesha, WI

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Starting base pay up to $23.50/hr The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for: Resolving customer issues Providing technical assistance and training for service technicians and advisors Supervising Service Center associates Performing Technician responsibilities as needed Demontrating awareness and compliance with Loss Prevention and safety policies. Qualifications Must possess a valid driver's license Great communication skills Prior Automotive Maintenance experience is preferred Prior supervisory experience preferred Prior Retail experience preferred Able to work evenings when needed and at least every other weekend Able to pass pre-employment drug screening and background checks Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date Must possess or have the ability to obtain forklift certification Ability to read and speak English and communicate with customers and co-workers *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications. EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $23.5 hourly 2d ago
  • Mechanical Field Service Manager

    Toshiba America Energy Systems

    Customer service manager job in West Allis, WI

    We are Toshiba. We have an unwavering drive to make and do things that lead to a better world. At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together. Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions - new equipment, retrofits, maintenance, outage planning and more - for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants. Position Summary We are seeking a Mechanical Field Service Manager to work out of our West Allis, WI office. The Mechanical Field Service Manager is responsible for the planning and execution of customer maintenance outages within the North American Toshiba fleet as well as Other OEM Steam Turbines and Generators. This role directly manages Toshiba's domestic Field Service Technical Advisors and Site Managers, while working closely with supporting services such as craft labor, subcontractors, and commercial operations. Key responsibilities include ensuring safety, quality, on-time delivery, budget adherence, and customer satisfaction through direct involvement in outage planning and execution. This role supports opportunity development in collaboration with sales, engineering, and proposal teams, and is responsible for building all outage schedules and cost estimates during project bidding. They oversee outage execution, manage project tracking to budget, ensure compliance with customer requirements, and drive standardized completion of outages. Additionally, the role promotes continuous improvement in training and development within Field Services processes through the established TA Training Program. Essential Duties Collaborate closely with Toshiba Sales and Marketing to develop future opportunities for Field Services. Work with Toshiba Engineering to manage planned work scopes in alignment with fleet recommendations, provide practical and timely disposition of discovery work, and implement technological improvements to processes. Manage all aspects of the Field Service department, including employee safety, execution quality, on-time delivery, outage planning, resource and outage scheduling, department budgeting, performance appraisals, personnel development, and subcontractor coordination. Direct the development of estimates, specifications, and maintenance/work packages that define work scope and resource requirements for outage projects. Develop necessary performance plans and budgets to ensure adequate funding and staffing in support of the Company's goals and objectives for maintenance services. Establish cost control and review measures to monitor outage performance and ensure expenditures are prudent and within budget. Continuously identify and refine the proposal process to reduce quote cycle time. Travel Project Travel required, up to 25% during outage season. Education and Required Experience 10 years' experience in field service operations with experience in steam turbine and generator equipment maintenance and service. Strong initiative and self-motivation. Experience in managing a remote team. Solid engineering and commercial judgment skills. Strong analytical skills to prioritize work and troubleshoot issues efficiently. Advanced level of planning and organizational skills. Above average verbal and written communications skills, including: directing personnel, report writing, communication with all levels of stakeholders both internal and external. Experience in effective procedure and process execution. Experience with the use and application of ERP systems. Proficiency in Microsoft Office (Word, Excel, and Power Point) and knowledge of document management concepts and computer-based document management systems is needed. Familiarity with Microsoft Project is highly desired. Physical Requirements (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.) While performing the duties of this job, the employee is regularly required to talk or hear and stand. The employee is occasionally required to walk, use hands to finger, handle or touch, stoop, kneel, climb, balance, crouch or crawl. The employee must occasionally lift and /or move up to 25 lbs. and rarely lift and/or move up to 50 lbs. The specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment will vary depending on the customer's facility and the work to be performed. Work Environment While performing the duties of this job, the employee regularly travels to customer sites and is exposed to outdoor weather conditions, work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The work within a customer's facility is regularly loud and can often be extremely loud. Additional Info Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as generous t ime off. Toshiba is an Equal Opportunity Employer.
    $62k-102k yearly est. 4d ago
  • Plant Manager

    Truity Partners

    Customer service manager job in Lake Mills, WI

    Plant Manager (41874) Our client is an organization in the Lake Mills area looking for a Plant Manager. This company is looking for someone with a strong background in lean manufacturing, continuous improvement, and hands-on plant leadership. This leader will partner with the executive team to drive strategy, implement best practices, and lead change management initiatives. This position is on-site. The Plant Manager will be responsible for, but not limited to, the following: RESPONSIBILITIES Oversee daily production, fabrication, molding, quality, maintenance, and logistics to ensure efficiency and profitability. Partner with leadership to align operations with strategic growth. Prepare the plant for scalability to support organic expansion and acquisition integration. Define and communicate KPIs for production, quality, and delivery performance. Engage and motivate teams through clear communication and transparency. Deliver high-quality, on-time products that meet or exceed customer expectations. Champion a proactive safety culture across all plant operations and ensure compliance with regulatory requirements and ISO standards. Build trust and alignment across teams, mentor employees, and keep everyone moving toward shared goals. The Plant Manager will possess the following: EXPERIENCE REQUIRED 5+ years of progressive experience in manufacturing operations, plant management or operations leadership, ideally within fabrication, molding, or contract manufacturing environments. Proven success in leading teams through growth and/or change. Strong background in lean manufacturing, continuous improvement, production planning, and project management. Demonstrated ability to balance strategic thinking with hands-on execution in a mid-sized, entrepreneurial manufacturing organization. Excellent leadership, communication, and team development skills with the ability to engage employees at all levels. Bachelor's degree Equal Opportunity Employer
    $99k-137k yearly est. 4d ago
  • Plant Manager

    Ciresimorek

    Customer service manager job in Harvard, IL

    Requirements: Bachelor's Degree 8+ years of manufacturing operations leadership Prior experience leading, coaching, and developing a team This position is responsible for leading high-visibility manufacturing operations and achieving a safety-focused work environment while ensuring production and quality goals are met. The successful candidate will possess the ability to lead by example and proactively drive continuous improvement within a steadily growing manufacturing facility. CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and more than 1,600 Manufacturing placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement. Responsibilities: Develop and execute plans to improve existing operations to ensure customer satisfaction and on-time deliveries Implement a culture of continuous improvement and employee engagement to improve all areas of plant operations Continually challenge departments to decrease downtime, reduce scrap, and improve overall production quality Regularly assess product specifications and costs, including labor and overhead Confidentiality is guaranteed. Applications require a resume/CV with contact information. Learn more about us at CiresiMorek.
    $99k-138k yearly est. 3d ago
  • District Manager (K-12 Foodservice)

    Organiclife, LLC: Smart Foodservice

    Customer service manager job in Milwaukee, WI

    OrganicLife is seeking an experienced K-12 District Manager to join our team and oversee food service operations at St. Marcus School in Milwaukee, WI! The District Manager is responsible for the overall planning, management, and oversight of district-wide food service operations within a K-12 school environment. This role ensures operational excellence, compliance, financial accountability, and high-quality service delivery across multiple school sites participating in the National School Lunch and Breakfast Programs. While this position provides oversight and guidance to the culinary team, its primary focus is on operational leadership, including people management, systems, processes, compliance, budgeting, reporting, and collaboration with district partners. Essential Tasks: Operations & District Oversight Oversee daily food service operations across assigned schools to ensure consistency, efficiency, and compliance with organizational and district standards. Plan, coordinate, assign, and monitor operational activities across multiple sites, providing hands-on support as needed. Identify operational challenges and implement improvements to processes, staffing models, workflows, and procedures. Ensure compliance with USDA regulations, National School Lunch Program (NSLP), and National School Breakfast Program (NSBP) requirements. Maintain accurate operational, financial, and production records across all locations. Prepare, review, and submit required reports, including production records, cash handling documentation, deposits, and compliance paperwork. Coordinate closely with school administrators, district clients, and support departments (maintenance, custodial, security, delivery, etc.). Attend district, client, and company meetings as required. Financial & Administrative Management Oversee inventory management, ordering, receiving, and storage practices to ensure accuracy, cost control, and product availability. Monitor food and supply budgets, identify cost-saving opportunities, and support financial performance goals. Ensure proper cash handling procedures, including register setup, balancing, deposits, and reporting. Review timesheets, schedules, and labor allocation to ensure efficiency and compliance. Team Leadership & Training Hire, onboard, train, and supervise food service staff with a focus on operational standards, safety, and service excellence. Provide coaching and performance management to site-level leaders and team members. Foster a positive, accountable work environment that supports employee engagement and retention. Ensure staff are trained on operational procedures, food safety, sanitation, and customer service expectations. Culinary Oversight Provide oversight and guidance to culinary teams to ensure menus meet nutritional guidelines, quality standards, and student preferences. Ensure consistency in food preparation, service, and presentation across sites. Support menu execution, seasonal offerings, and special programs in alignment with organizational standards. Monitor kitchen readiness, equipment functionality, and sanitation practices. Facilities, Safety & Compliance Ensure kitchens and service areas are properly opened, secured, and maintained. Oversee cleaning and sanitizing procedures for equipment, utensils, and work areas. Monitor refrigeration and equipment performance; coordinate maintenance as needed. Promote and enforce safety standards and best practices in all operational areas. Perform related duties as assigned. Knowledge, Skills, and Abilities Strong understanding of multi-site operations management within food service or a related environment. Working knowledge of USDA Child Nutrition Programs and regulatory compliance requirements. Experience with inventory control, ordering systems, budgeting, and financial reporting. Proven ability to lead, train, and supervise teams across multiple locations. Strong organizational skills with the ability to manage multiple priorities simultaneously. Ability to analyze operational data, identify trends, and implement improvements. Excellent interpersonal and communication skills; ability to collaborate effectively with staff, students, school personnel, and district partners. Ability to remain composed and effective in a fast-paced environment while maintaining a professional, customer-focused approach. Education and Experience Bachelor's degree or equivalent experience preferred. Experience with the National School Lunch Program (NSLP) strongly preferred. Minimum of three years of operations or district-level management experience in contract foodservice, education, hospitality, or a related field. Experience overseeing inventory, purchasing, labor management, and compliance functions. Culinary management experience is beneficial but not the primary focus of the role. Physical Requirements Some walking, moving, driving, carrying, bending, kneeling, reaching, handling, pushing, and pulling. Ability to lift a minimum of 50 pounds, stand for extended periods, and work in environments with varying temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
    $76k-127k yearly est. 4d ago
  • Store Manager

    Guess?, Inc. 4.6company rating

    Customer service manager job in Pleasant Prairie, WI

    The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.
    $40k-74k yearly est. 4d ago
  • General Manager

    Hub Group 4.8company rating

    Customer service manager job in Gurnee, IL

    Plans, directs, and manages the operational functions. Essential Job Functions . Is responsible for revenue and operational profit target achievement. Provides proactive employee relations management, including Employee retention Employee satisfaction Promotion of company culture Process improvement Oversees warehouse staffing, including Hiring Termination Discipline Training Identifies opportunities for business improvement and develops/implements plans to ensure continuous improvement. Manages the process of tracking and publishing all Key Performance Measures both internally and externally. Ensures that employee individual performance metrics are tracked and utilized to manage labor spend as well as evaluate employee performance. Manages Quarterly Business Review process with customers including the preparation and presentation of necessary information. Oversees facility maintenance. Develops and maintains strong relationships with customers. Ensures organization is focused on legendary customer service development (Values/Mission/Vision). Participates in all budgeting activities. Monitors budget performance on a monthly basis. Takes proactive steps to ensure budget compliance. Supports proactive maintenance of all equipment - ensuring efficient maintenance spending. Recommends capital expenditures to ensure efficient ongoing operations. Is responsible for implementing and fostering safety culture. Develops/implements safe work policies and procedures. Suggests improved efficiency through the understanding and use of advanced systems / automation. Participates in formulating and administering company policies and procedures. Any other duties and responsibilities as assigned. Minimum Qualifications Bachelor's degree (B. A.) from four-year College or University; or 5-10 years related experience and/or training; or equivalent combination of education and experience. An operational background with a continuous improvement track record is required. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Physical & Work Environment Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Limited travel as needed to support sales activity and visit customer locations. Position can require hours outside normal business hours to meet customer deadlines. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. General office conditions. The noise level in the work environment is usually moderate.
    $34k-52k yearly est. 2d ago
  • General Manager

    The Military Veteran

    Customer service manager job in Milwaukee, WI

    TheMilVet is partnered with PE clients who are consolidating fragmented industries across America. These are industries that have no national presence or brands that dominate the market. Our PE partners create value through consolidation and quickly scaling the core business in a high growth environment. As an example, a sister portco in this fund grew its revenue from $0 to $2B in 4 years and after 300+ acquisitions. For more information about his strategy, we've included an article from the Harvard Business Review . Private Equity Needs a New Talent Strategy Our clients enter a market through acquisition, hire a leader to be its champion for growth [the General Manager], and begin to rapidly scale the local market. As the new market grows, they search for other local complementary businesses to tie under the newly hired GM. Assuming performance, the goal is for the new GM to grow into the market leader responsible for multiple companies. This PE client is a top-decile private equity fund with a long history of successful investments in professional, residential, and tech services. This specific holding company is an investment out of its 9th fund, which will have ~$4.5 billion of committed capital and is focused on acquiring and growing residential home services companies. Company revenue has grown from $0 to $400M in 12 months. Their executive leaders who are building this firm are experienced PE operators and represent an all-star team. Past GM hires have included high performing Veterans with strong leadership skills and next-level execution abilities. Military profiles include leaders from Special Forces, Ranger Regiment, the nuclear Navy, USMC Infantry and MARSOC, etc. Position Details: This is an opportunity to be a General Manager at one of the company's partner brands. The GM will oversee all aspects of a location's day-to-day operations; the person is the ‘sunrise and sunset' for the entire business. The GM will drive growth, performance metrics, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. You will own the full operating P&L of a specific geography in the continental US and will be responsible for driving organic growth of the business. You will be supported by regional presidents, partner services teams that work at the holding company level, and adjacent business GMs. Additional primary responsibilities will include: Successful integration of tuck-in acquisitions that occur in your market area Hiring and managing business leaders within your company Partnering with peer GMs to ensure that best practices are shared across the full platform Working with peers and leadership to share best practices Your Professional Qualifications: Key attributes for the right hire: Unmatched will to win as a team Ownership mentality Growth mindset Able to identify opportunities, motivate employees, and create a culture of growth Data-driven decision making KPI focused Servant leader mindset History of building great teams of A-players with high retention Enjoys building a team-first mentality Bias for action History of operating at high pace of play Deep respect for blue-collar workers Compensation: Upper $100Ks - Low $200s OTE Performance-based equity Industry-leading benefits package
    $45k-81k yearly est. 5d ago
  • STORE MANAGER in GENOA CITY, WI

    Dollar General 4.4company rating

    Customer service manager job in Genoa City, WI

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS: Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed. Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. Make recommendations regarding employee pay rate and advancement. Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week. Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes. Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures. Provide superior customer service leadership. Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. Ensure that store is adequately equipped with tools necessary to perform required tasks. Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to perform IBM cash register functions to generate reports. Knowledge of inventory management and merchandising practices. Effective oral and written communication skills. Effective interpersonal skills. Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) Good organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of management experience in a retail environment preferred. COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the corporate office and store employees. Fosters cooperation and collaboration. Interacts with staff tactfully yet directly and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Dollar General Corporation is an equal opportunity employer. #CC#
    $31k-50k yearly est. 1d ago
  • Customer Experience Manager - Victoria's Secret PINK - Southridge - Greendale, WI

    Victoria's Secret 4.1company rating

    Customer service manager job in Greendale, WI

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.5-28.2 hourly 10d ago
  • Global Customer Operations Director, Data Center Solutions

    Johnson Controls Holding Company, Inc. 4.4company rating

    Customer service manager job in Milwaukee, WI

    What you will do: Reporting to the Executive Director, Service and Parts Operations, Global Data Center Solutions, the Global Customer Operations Director is a business partner and critical driver of execution across the Global Data Center Solutions (GDCS) service and parts operations teams. This leader owns oversight and the operating rhythms of workstream teams and works with workstream leaders to ensure timely completion of strategic initiatives. The Global Customer Operations Director must be comfortable holding other leaders accountable with effective communication and must also be able to provide executive updates on complex topics related to the overall Global Service & Parts Operations within GDCS. The role demands a high level of cross-functional coordination, strategic alignment, and performance tracking to support business growth and operational excellence across the Global Data Center Solutions (GDCS) organization. The Global Customer Operations Director has accountability and is a leader in supporting the organization's culture and success while scaling the Service & Parts strategy globally. This will be achieved by fostering collaborative relationships with key stakeholders both within JCI (e.g., Region Operations teams, Commercial data center team) as well as with Vice president and senior level customer counterparts. Understanding our customer's needs and incorporating them into our processes will be an important capability. As a leader in the Global Data Center Solutions organization, this person will have the opportunity to work closely with senior leaders across the portfolio to align efficient process rigor with Strategy, Technology, and Implementation. The Global Customer Operations Director is a unique opportunity for a high-performing candidate to share in the creation of sustainable value generation across Johnson Controls. This global leader will lead and manage a portfolio of initiatives to enable data center service and parts business growth, innovation and operational improvement within Johnson Controls. On a daily basis, the Global Customer Operations Director will interact with a broad range of functional and business partners to lead and implement initiatives driving transformational change. Work involved understanding critical strategic items and translating them to operations globally. How you will do it: Strategic business leader who deeply understands driving organization culture shifts to have a multiplier impact on people and business outcomes Design, develop and implement transformation strategies and practices that will enable measurable commercial and operational success Understand overall Johnson Controls Strategy and business unit/functional-unique priorities to ensure alignment and linkage between transformation and key strategic initiatives Experienced leadership influencer who builds strong relationships across the business and with cross-functional partners Advise business leaders on proactively managing stakeholders, including anticipating and mitigating risks and issues, navigating stakeholder interests/conflicts and prioritization, and facilitating alignment. Cultivate meaningful relationships with key stakeholder groups to enable excellence through transformed ways of working. Hold team members / Initiative Owners accountable for their deliverables in accordance to requirements and verifying completion of each deliverable Highly disciplined and accountable doer with a strong bias towards action Support and/or lead ad hoc project teams, as required What we look for: Requirements: BA / BS plus at least 10 years successful experience in business, transformation, organizational design or culture change management and stakeholder / community engagement, or related field or comparable experience Successful leadership of JCI Service and/or Parts operations and ability to develop and implement lasting change Demonstrated leadership of transformation initiatives working with key leaders in large, matrix management organizations Excellent interpersonal skills and ability to build relationships, manage stakeholders, and manage conflict at all levels of a global enterprise Outstanding verbal and written communication skills, with ability to create and communicate compelling messages to various stakeholders Demonstrated organizational skills, including project planning, project management and team building Ability to engage globally, understand and work effectively in a culturally diverse organization Ability to operate in a matrix organization and manage team members by influence Ability to think strategically and adapt quickly to new environment and demands Enjoy collaborating, building skills, and succeeding in a fast-paced environment Candidate must be well organized and capable of managing numerous competing priorities Desired Qualifications: Master's Degree (or equivalent) in relevant subject area Comfortable making decisions with incomplete information and navigating ambiguity and uncertainty Worked with, or within, key corporate functions such as transformation, operations in a large corporation. Willing to challenge others and be challenged Experience with a wide variety of structured problem-solving processes and reporting tools Experience of collaboration tools and digital platforms HIRING SALARY RANGE: $141,000 - 188,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $141k-188k yearly Auto-Apply 22d ago
  • Adobe Experience Manager (AEM)

    Sonsoft 3.7company rating

    Customer service manager job in Milwaukee, WI

    Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Preferred • At least 3 years of experience with Adobe Experience Manager (AEM). • At least 4 years of experience in AEM Skills • At least 4 years of experience in software development life cycle. • At least 4 years of experience in Project life cycle activities on development and maintenance projects. • At least 2-3 years of experience in Design and architecture review. • At least 4 years of experience in software development life cycle. • Ability to work in team in diverse/ multiple stakeholder environment • Experience to Telecom domain • Analytical skills • Experience and desire to work in a Global delivery environment The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technology. Additional Information ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- This is a Full-Time Permanent job opportunity for you. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD & H1B Consultants please. Please mention your Visa Status in your email or resume.
    $75k-118k yearly est. 60d+ ago
  • Customer Service Manager

    Ta Resources

    Customer service manager job in Round Lake, IL

    At TA Resources we've re-imagined traditional staffing and HR outsourcing with Small Businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Head of Customer Service & Support for our client located in Round Lake, IL. Our client is not just a fragrance and flavor house; they are the pioneers of perfumery, taste, and malodor abatement excellence. Our cutting-edge technology and trendsetting creations are poised to captivate your senses like never before. As Head of Customer Service & Support you will oversee a department consisting of Order Entry Specialists and Customer Advocates, managing all aspects of domestic and international orders including order changes, order tracking, and customer communication. The Head of Customer Service requires a strategic thinker who can provide exceptional leadership and ensure a seamless customer experience. This role requires a high level of urgency, accuracy, and a willingness to work flexible hours to accommodate clients and account executives in different time zones. Key Responsibilities: Lead, mentor, and manage a team of four direct reports, including Order Entry Specialists and Customer Advocates. Serve as the primary point of contact for escalated customer inquiries and complaints, providing timely and effective resolutions. Foster a positive and collaborative work environment, promoting teamwork and professional development. Conduct regular performance evaluations and provide constructive feedback and coaching. Maintain proactive communication with clients to provide updates and address any concerns. Monitor and track orders with open order and daily shipment live links to ensure they meet client specifications and deadlines as self-sufficiently as possible. Collaborate with internal teams to verify order progress and ensure timely fulfillment only as needed. Respond to customer inquiries via phone, email, and other communication channels. Ensure clear and professional communication tailored to the clients time zone, work hours, and preferences. Establish and maintain strong relationships with customers, ensuring clear and proactive communication. Monitor customer feedback and identify trends to continuously improve customer experience. Develop and implement customer service strategies aligned with the company's goals and objectives. Analyze key performance indicators (KPIs) and metrics to assess department performance and identify areas for improvement. Prepare and present regular reports to senior management on customer service performance and initiatives. Implement cross-training for all roles and responsibilities. Demonstrate urgency in addressing client needs and resolving issues promptly. Research and accurately address client concerns self-sufficiently before responding. Work closely with internal teams including Logistics and Sales to resolve any order discrepancies or delays if you cannot determine the root cause yourself. Provide feedback to internal teams based on client interactions and experiences. Understand the order entry process for both domestic and international sales orders Serve as primary back up for order processors Other duties related to customer service may apply and be expected as issued by direct supervisors. Qualifications: Bachelors degree in Business, Communications, or related field preferred. Five plus years' experience in managing a customer support team or a similar role, preferably in an international setting. Experience in the fragrance, cosmetics, personal care, or candles industry is a plus. Excellent verbal and written communication skills in English. Strong problem-solving skills and the ability to work under pressure. High level of empathy and customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Personal Attributes: Culturally aware and sensitive to the needs of a diverse customer base. Patient, empathetic, and able to handle stressful situations with grace. Self-motivated, proactive, and able to work independently as well as part of a team. Working Conditions: Full-time position with a flexible schedule to accommodate evening hours and extensive email communication. May require occasional travel for training or team meetings. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and inclusive work environment. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off
    $40k-73k yearly est. 60d+ ago
  • Customer Service Supervisor

    Milwaukee Tool 4.8company rating

    Customer service manager job in Brookfield, WI

    Come be DISRUPTIVE with us! At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one. All our teams touch every step of the process, which is why our engineering teams are some of the key contributors to our continuous innovations. The fast-paced, agile environment continuously delivers disruptive technologies by providing every team with the resources needed to excel and working directly with end users to understand how to deliver heavy-duty products with high performance. We create best-in-class products by leveraging advanced analysis tools, extensive testing regimes, state-of-the-art manufacturing processes, and cross-functional agility. The Supervisor for the Technical Support Team is responsible for providing guidance, instruction, and leadership to the BRK Technical Service Team and functions as the internal help chain across the Service network. The Supervisor for the Technical Support Team also serves as a liaison between the BRK Technical Support Team Product Management, Service, Quality. Duties and Responsibilities: * Coach, develop, & manage Technical Service Advisor team in all areas including product knowledge, policies and procedures as well as performance metrics * Manage the Technical Service Advisor team to make sure they are delivering on KPI expectations. * Handle escalated customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction. * Drive operational excellence by prioritizing, delegating, and strategizing workload within the Technical Service team and reporting to upper management. * Responsible for management of internal "help chain" for service network. Including maintaining Knowledge bases and ensuring internal support forums are up to date. * Schedule working hours and shifts while managing employee timekeeping, PTO tracking, and workflow data tracking. * Provide recommendations and feedback to leadership on team structure and resource allocation to improve operation effectiveness and utilization of employee skillsets. * Identify training opportunities within the team and work with leadership to create standard operating procedures or training content. * Schedule, deliver, and manage accessibility to training resources and standard operating procedures. * Support with coverage for absent team members as needed. * Communicate with other Departments on status of cross-functional issues * Lead Continuous improvement activities as needed Education and Experience Requirements: * High school diploma or equivalent education * Hands on experience in a repair industry a plus * Ability to deal with confidential material * 5+ years of experience in Customer Service, Technical Support or related field * Supervisor experience * Working knowledge of MS Office 365 * Excellent verbal and written communication, organizational, and interpersonal skills * Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.) Milwaukee Tool is an equal opportunity employer.
    $33k-39k yearly est. 22d ago
  • Employee Experience Manager

    Gage Marine Corporation 3.8company rating

    Customer service manager job in Williams Bay, WI

    Full-time Description Gage Marine Corporation is seeking a qualified, people-driven leader who will work closely with managers and leadership across all of Gage Marine's business and locations to enhance communication and nurture a culture where employees feel valued, connected, and inspired! This role requires hands-on employee lifecycle program design with strategic alignment to Gage Marine's core values. This position reports directly to the COO. Our Ideal Candidate! The ideal candidate has 7+ years of experience in HR with a proven record of employee-experience work, and is, above all, a starter and culture-driver. They are a high-energy, authentic communicator who engages people, facilitates shared ideas, and executes the plan by working with and through others to shift culture in meaningful ways. They build scalable programs, fill communication gaps, and model Gage Marine's values of fun, community, and excellence. About Gage Marine Gage Marine Corporation includes Gage Marine Boat Sales and Service, Lake Geneva Cruise Line, PIER 290 Restaurant, Lake Life Catering, and the Lake Life Store. Founded in 1873, our family of businesses brings the spirit of the lake life to locals and visitors across Wisconsin! With a passion for fun and a commitment to excellence, we serve our customers, colleagues, and community every day. Gage Marine has locations in Delavan, Fontana, Green Lake, Lake Geneva, Minocqua, and Williams Bay. Lake Life Begins with Gage. Responsibilities Champion the Employee Lifecycle - Own and enhance the full employee lifecycle: onboarding, engagement, performance support, career development, offboarding, etc. Champion Gage Marine's culture through people-first practices and initiatives. Empower Employee Success - Partner with managers and leadership to set and communicate clear expectations when it comes to performance, discipline and coaching. Build accountability and elevate team performance. Design Meaningful Programs - Create and lead employee programs: recognition, learning & development, culture initiatives, wellness, diversity & inclusion, feedback & listening, etc. Streamline People Processes - Work closely with HR/Administration to streamline processes, tools and system (onboarding checklists, offboarding workflows, manager toolkits). Leverage Data Insights - Use data and metrics to monitor employee engagement, turnover, feedback, sentiment, and identify opportunities for improvement. Drive Company Success - Consult with leadership on organizational design, team dynamics, and strategies to ensure Gage Marine's culture thrives as the company grows. Benefits & Compensation Competitive salary and benefits package: Salaried, exempt position eligible for bonus program based on company -wide results of the employee experience program. 3 Weeks of Vacation Personal Time Off Medical Dental Vision Health Savings Account (HSA) Company-provided Life and AD&D for employee, spouse and child(ren) Voluntary life insurance, STD, LTD, Accident and Critical Illness plans 401(k) plan with company match Holiday schedule & time off Employee discounts across Gage Marine's lifestyle brands Equal Opportunity Gage Marine Corporation is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions, including hiring, promotions, compensation, and benefits, are based on merit, qualifications, and business needs. Requirements Experience - 7+ years in HR, employee experience, organizational development or similar role. Experience in a large, multi-location business is a plus but not required. Education - Bachelor's degree in Human Resources, Communications, Business, or related field. Strategic & Hands-On - Able to think beyond day-to-day to create scalable programs that support the employee lifecycle. Balance strategic vision with hands-on direct communication day to day with employees of all locations and positions, facilitating employee trainings, supporting managers in performance and disciplinary conversations, etc. Communicator & Collaborator - Excellent partner to our leaders and managers with a demonstrated ability to build trust and translate ideas into actionable programs. HR Knowledge - Strong experience with benefits administration, employee lifecycle management, and wellness initiatives. Training Expertise - Demonstrated success in designing and delivering impactful training programs. Change-oriented - Comfortable leading change, driving adoption of new processes and facilitating manager/employee readiness. Data Savviness - Comfortable with metrics, analytics, feedback tools and leveraging insights to form decisions. Culture-champion - Embodies values of fun, community, excellence and energy!
    $45k-66k yearly est. 50d ago
  • Retail Customer Experience Manager Part-Time

    Michaels 4.2company rating

    Customer service manager job in Gurnee, IL

    Store - CHI-GURNEE, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $16.00 - $22.20 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $16-22.2 hourly Auto-Apply 60d+ ago
  • Employment Services Supervisor - W2 Program

    UMOS

    Customer service manager job in Milwaukee, WI

    Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Employment Services Supervisor Job Compensation: $57,771.00 to $72,213.00/Per Year Salary (depending on experience). Employment Services Supervisor Job Responsibilities: Develop and operationalize policies and procedures relating to coordinated Employment Services Unit and inter-unit activities (i.e. Economic Development and Transportation). Plan, schedule and conduct employer contacts using appropriate communication and marketing techniques to promote partnerships and employer incentives Coordinate and organize on-site recruitments and Job Fairs and special events. Monitor changes and trends in the economic market and report information to management for projections of future employment opportunities, job development, and training programs. Maintains awareness of local employers, their market share, methods of service, reputations, benefits, and wage levels. Establish relationships for alliances with the other Community Based Organizations to promote UMOS W-2 goals. Active member and facilitator of agency W-2 Community Steering Committee Build and maintain successful long-term relationships with employers based on hiring and retention outcomes. Facilitate inter-unit, inter-office, and inter-agency communications and coordination on behalf of Employment services and its customers. Responsible for the development of a Marketing Plan needed to secure unsubsidized employment opportunities and the development of sufficient Community Service Jobs (work experience), CP-TEMP Job slots, and other employer-linked training opportunities. Develop menu of services for participant employment opportunities and work activities. Oversee activities related to workshops, job club, and employment consultants. Oversee role of data clerks regarding tracking of attendance and non-participation as it related to work activities including work experience, job club and workshop (employment services activities). Plan for new program initiatives, systems or shifts in employment program emphasis. Responsible for tracking of employer contacts, outreach efforts and outcomes. Supervise, direct and train employment services staff. Monitor work progress and outcomes. Coach employees as necessary. Develop and write standard operating procedures for employment services. Develop new systems and forms to meet program contract performance Orient all new employment services unit employees to W-2 UMOS service delivery structure. Oversee contract preparation and expenditures for employer incentive programs. Responsible for periodic Employer Satisfaction surveys by phone, mail or in person as resources allow. Plan and facilitate regular staff meetings for communication and coordination purposes. Attend meetings, conferences, workshops as assigned. Employment Services Supervisor Job Qualifications: Bachelor's Degree preferably in business, marketing or related field plus 5 years' experience performing the work of a Marketing Rep or Employer Services Rep and/or supervisor of related activities. Able to demonstrate through either education or a combination of education and three years of employment and training programs; knowledge of supervision and coordination of employment programs. Knowledge of staffing, employer marketing, job development and job placement; Demonstrated ability to monitor program process and make improvement recommendations based on internal and external factors. Able to research, evaluate and interpret labor market information. Able to evaluate trends and forecast potential outcomes. Must possess strong written and oral communication and presentation skills and the ability to meet agency goals. Proficient using Microsoft Office Suite, Working knowledge of computer programs such as word processing, spreadsheets, state systems (CWW, WWP, WEBI) and employer tracking database. Must possess awareness, knowledge and sensitivity to socioeconomic and cultural diverse backgrounds of the target populations served and be knowledgeable of the metro labor market. Must have a reliable vehicle, possess a valid Wisconsin driver's license and maintain adequate auto liability insurance. Must be able to travel and work irregular Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions. Physical Demands: Employee is frequently required to stand, walk, sit, bend Occasionally required to lift and /or move up to 20 Frequently required to Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting. Noise level in this work is usually quiet to Tools & Equipment Used: iPads, iPhones, laptop computers, projectors, copy/scanner machine, fax Various computer software; and Use first aid equipment, fire Usage varies by position. Additional Eligibility Requirements: Employment with UMOS is contingent upon successful completion of a Driver's License check prior to commencing employment. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $57.8k-72.2k yearly 36d ago
  • Supervisor, Nursing Ambulatory Service (Surgery Clinic)

    CWI Landholdings 3.0company rating

    Customer service manager job in Milwaukee, WI

    At Children's Wisconsin, we believe kids deserve the best. Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it's like to work at Children's Wisconsin: *********************************** Job Summary Acts as an active member of the practice management team to support the care management model, standards of pediatric clinical practice, legal regulations, Code of Ethics and established policies of the Practice. Supervises professional, administrative and technical personnel (pediatric nurse practitioners, medical assistant, clinic secretaries,) providing patient care. Partners with Ambulatory Manager on business and financial operations. Essential Functions Exhibits guiding behaviors that reflect Children's values and support our mission and vision. Monitors and evaluates office operations to ensure efficiency including, but not limited to scheduling, billing, patient records, telecommunications, patient referrals, MyChart, etc. Initiates clinical and operation improvement opportunities. Ensures effective communication of information between Ambulatory leadership and clinic staff, and facilitates communication between other site leadership and their staff. Coordinates the scheduling of work, vacations, etc. for direct reports and others to assure that patient care and office duties are completed to maintain an orderly and efficiently run office routine Reviews and approves if assigned, ATS for verification of hours worked. Works collaboratively with providers and staff to implement improvements within the practice to ensure a high caliber of patient care and services. Contributes to developing and attaining long range objectives for the service including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements. Recruits, hires, trains and develops staff in conjunction with Human Resources Consultant and Ambulatory Manager. Provides and creates an awareness of professional development activities available for staff. Participates in the preparation of detailed operating budget projections for staff, supplies and equipment. Participates in the analysis of financial data to determine problem areas, potential savings and ways to reduce operating costs and maximizing charge capture. Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development Other duties as assigned People Management Responsibility Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development Education Bachelor's Degree in Nursing Required Applicants who are currently enrolled in a baccalaureate program in nursing with an anticipated graduation date within two years of hire/promotion Preferred Experience 2+ years of outpatient clinical experience. Preference being in Pediatrics Required Prior leadership experience, preferably in supervisory capacity Required Knowledge, Skills and Abilities Good organizational and patient relation skills. Ability to manage a fast-paced patient load while paying attention to detail. High level of communication skills necessary for assessment of patient concerns and processing referrals for appropriate medical care. Ability to read, interpret and enact policies and procedures. Ability to stand and walk approximately 75% of the work time. Licenses and Certifications BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required License RN-Registered Nurse (30) - State of Wisconsin required Patient Care Responsibility Provides care appropriate to patient population and as described in applicable policies and procedures. Required for All Jobs This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin
    $39k-60k yearly est. Auto-Apply 13d ago
  • Service Supervisor

    Continental Careers

    Customer service manager job in Mount Pleasant, WI

    Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Springs at Mount Pleasant residential apartment community in Mount Pleasant, WI. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager. Position Specifics Full-Time Pay: $27.00 - $34.00 per hour Additional earning potential through position-specific performance incentives Essential Responsibilities: Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting Work with vendors to maintain the appearance and safety of the community Oversee expenses and budget Provide support and training to your team Skills for Success: 2 plus years of experience in multifamily Service Supervisor role EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities. Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace: Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement. Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources. Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months. Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here! Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all. On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments. Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us! Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance. Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
    $27-34 hourly 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Waukesha, WI?

The average customer service manager in Waukesha, WI earns between $42,000 and $131,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Waukesha, WI

$74,000
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