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The differences between customer service senior engineers and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service senior engineer, becoming a customer service specialist takes usually requires 6-12 months. Additionally, a customer service senior engineer has an average salary of $97,911, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer service senior engineer include customer satisfaction, technical support and preventative maintenance. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Service Senior Engineer | Customer Service Specialist | |
| Yearly salary | $97,911 | $33,238 |
| Hourly rate | $47.07 | $15.98 |
| Growth rate | 2% | -4% |
| Number of jobs | 201,671 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Average age | 41 | 40 |
| Years of experience | 6 | 12 |
Customer service senior engineers and customer service specialists have different pay scales, as shown below.
| Customer Service Senior Engineer | Customer Service Specialist | |
| Average salary | $97,911 | $33,238 |
| Salary range | Between $72,000 And $132,000 | Between $26,000 And $42,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | California | Massachusetts |
| Best paying company | Atlassian | Dell |
| Best paying industry | Transportation | Finance |
There are a few differences between a customer service senior engineer and a customer service specialist in terms of educational background:
| Customer Service Senior Engineer | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 43% |
| Most common major | Electrical Engineering | Business |
| Most common college | Northwestern University | - |
Here are the differences between customer service senior engineers' and customer service specialists' demographics:
| Customer Service Senior Engineer | Customer Service Specialist | |
| Average age | 41 | 40 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 10.3% White, 72.2% American Indian and Alaska Native, 0.1% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |